Care Homes Owned by Bethesda Healthcare Ltd

to mum. I was always informed of any change in my mother's health, and made very welcome when I visited her. Nothing was ever too much trouble for them and I would wholeheartedly recommend this Nursing Home.

Manager (who Mum adored) and the senior nursing staff, to the cleaners, caterers and helpers, without exception. It takes a certain type of person to do this job and the Westhampnett team are the right people. Their kindness to Mum and to the family has been unfailing, we have been informed whenever her health changed and we have had total confidence in their professionalism to deal with whatever situation should arise. I highly recommend Westhampnett House Nursing Home.

and develop relationships. This also extended to us as a family.

life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.

group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.

the management staff.

somewhere that saw him as a patient but more importantly to us as a person and part of their family. He has weakened in the four years but with every issue the manager and staff have supported him in a kind and caring way and given us total confidence in all they do for him. We always get information about any changes to his care and whenever there have been any medical emergencies we are notified immediately with gentle professionalism and reassurance. His room, like the rest of the care home, is always clean and welcoming and the staff are always friendly and very caring towards him and us. This is so important as we always appreciate that in many ways his life is in their hands.

gradually settled, thanks to the dedicated efforts of the staff to try to understand him and make him feel safe and comfortable. Westhampnett House has indeed become his home and I am deeply grateful to the manager, not only for the high standard of care by her professional, caring staff but also for keeping me apprised and supporting me along the way.
Certainly Westhampnett House lives up to its already good reputation and I recommend it highly.

were badly torn. Mum's fingernails were cut by staff so short they were bleeding. Prescription medication was left on Mum's chest of drawers. Carpets are badly fitted and were lifting in many areas causing a trip hazard. Blankets were laid on the floors often, causing another trip hazard. No activities or staff interaction. I could go on. I have many photos.

I am very thankful my sister spent her end day there.

which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.

The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.

of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.

team, as if she were the only resident. Going above and beyond, including accompanying her to go and play bridge with her local group and accommodating all tea and cake for her bridge friends each Friday afternoon.