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Care Home Owned by Bethesda Healthcare Ltd in West Sussex

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bethesda Healthcare Ltd in West Sussex

Only the locations & reviews in West Sussex for Bethesda Healthcare Ltd are showing below.

View the details of all 2 locations (with 86 reviews) owned by Bethesda Healthcare Ltd

Bethesda Healthcare Ltd Locations in West Sussex (1)

 - Browse 1 Care Home owned by Bethesda Healthcare Ltd in West Sussex
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Westhampnett House Nursing Home
Stane Street, Westhampnett, Chichester PO18 0NT 
9.3 57 reviews
Westhampnett House Nursing Home, Chichester, West Sussex
"I am very pleased with the medical care and personal one to one care that John receives on a daily basis. Over the time he has been at the…"   Read all 57 reviews
  • from £1,100 / week
  • 32 Rooms
Location Type Care Home

Westhampnett House offers a scenic location for skilled care practice, situated in picturesque parkland and close to the South Downs. An ideal choice for older people looking for a comfortable ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • Mental Health Care

Bethesda Healthcare Ltd Reviews in West Sussex (57)

9.4

Bethesda Healthcare Ltd has a Group Review Score of 9.4 (9.391) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bethesda Healthcare Ltd must have a Review Score.

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Review of

Westhampnett House Nursing Home

from J L (Wife of Resident) published on 19 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the medical care and personal one to one care that John receives on a daily basis. Over the time he has been at the home the staff have got to know and more importantly respect him and our family. Nothing is too much for them which helps him stay settled and reassured. They are
quick to inform us of any changes to his condition and support us in any way they can.
It's great news that they will be modernising his and other residents' personal spaces. It will give them and the staff a really positive boost to the site.
I highly recommend the nursing home to future residents and their families
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you so much for your kind and thoughtful feedback.
We are delighted to hear that your husband is receiving the high standard of medical and one-to-one care that we strive to provide every day. It means a great deal to us that you feel our team has taken the time to truly get to know John and your family, and to treat you all with the respect you deserve.

Your recognition of our staff's dedication and willingness to go the extra mile is truly appreciated. Keeping families informed and supported is very important to us, so we are pleased that this has made a positive difference to your experience.
We're also glad to hear your enthusiasm about the upcoming improvements to residents' personal spaces. We share your excitement and hope these enhancements will create an even more comfortable and uplifting environment for everyone.

Thank you again for your recommendation and for placing your trust in us-it means so much to the entire team.
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Review of

Westhampnett House Nursing Home

from C T (Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very helpful staff. Home is a bit dated needed new carpets as some are worn and could be trip hazard. Kitchen staff are excellent, and if there is nothing on the menu they are happy to give an alternative. Some patients need a lot of care and staff cope with it very well. Forgive me as I may have got
this wrong but I don't like to be in nightwear at 7pm and they like TV off at 10pm. At first I had a man wash and dress me and I wanted a woman do it so now it is done by a woman. Also it could do with another socket in the room.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for taking the time to share your feedback. We're so pleased you've found our staff helpful and that our kitchen team have been able to offer alternatives to suit your preferences. It's lovely to hear that the team are supporting residents with higher care needs so well.

We appreciate your comments about the dcor and carpets; the home is undergoing a refurbishment programme at present where there we be replacement carpets and redecoration taking place throughout the home. Your feedback about having an additional socket has also been noted.

We are committed to person-centred care, so it's important that your preferences around bedtime routines and TV use are respected, and we will discuss this with you to ensure you feel comfortable. We're glad we were able to respond to your request for a female carer and thank you again for helping us improve.
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Review of

Westhampnett House Nursing Home

from Anthony B (Stepfather of Resident) published on 13 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On all accounts visits so far my wife and I have been treated (without exception) by all the members of staff with a smile and offers of help (as my wife is disabled) and also offered refreshments. We are also impressed with the care and consideration that the staff are giving to our son. In the short
time he has been in the home they have got to know him very well and have been encouraging him to improve his health and wellbeing.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you so much for taking the time to share your experience.

We are truly grateful for your kind words about our team. It means a great deal to know that you and your wife have consistently felt welcomed, supported, and well looked after during your visits. Offering a warm smile, practical assistance, and simple comforts such as refreshments is all part of ensuring families feel at ease with us.
We are especially pleased to hear your positive comments about the care your son is receiving. Supporting each resident as an individual, taking the time to understand them, and encouraging improvements in health and wellbeing are at the heart of what we strive to do every day. Knowing that this has made a difference in such a short time is incredibly rewarding for our staff.
Thank you again for your thoughtful feedback and for placing your trust in us. Please do not hesitate to speak with us at any time if there is anything further we can do to support you and your family.
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Review of

Westhampnett House Nursing Home

from C S (Daughter of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mother in her final days very compassionate staff, always friendly and home always clean, meals always smell
Lovely. They still Continue to give the upmost care and attention to my father.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for taking the time to share your experience with us. We are deeply honoured that you entrusted us with your mother's care during her final days, and we are very grateful for your kind words about the compassion and friendliness shown by our team.
We are also pleased to hear that your father continues to receive the same high standard of care and attention, and we remain fully committed to supporting him and your family.
Your feedback will be shared with our staff, who will be truly touched by your appreciation. Please accept our sincere thanks and best wishes.
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Review of

Westhampnett House Nursing Home

from P W (Husband of Resident) published on 4 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been a resident coming up to two months with complicatedly illnesses plus losing her eyesight but she has been looked after excellently by staff and management, when i visit her i am also looked after very well. The room is warm and cosy and kept very clean the building is very old but interesting.
There
might be a chance of me joining her in the near future as i am eighty eight years old.
Westhampnett House is old but very good and I would recommend it as a great nursing home
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you so much for taking the time to share such a thoughtful and kind review. We are truly pleased to hear that your wife has settled in well and that our team has been able to support her so positively during what we understand can be a very challenging time.
It means a great deal to us that you also feel welcomed and well looked after when you visit-supporting families is just as important to us as caring for our residents. We're delighted that you find her room warm, comfortable, and well maintained, and that you appreciate the character of our historic building.
Your recommendation is sincerely appreciated and will be shared with our staff and management team, who work very hard to provide compassionate, high-quality care. We wish you and your wife all the very best, and please know you are always welcome at Westhampnett House.
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Review of

Westhampnett House Nursing Home

from Michael O (Son of Resident) published on 24 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had been a resident for only 1 year before she sadly passed away in October. During her time at Westhampnett House, all the staff treated her with dignity and respect, and catered for her every demanding needs. The staff, from the manager to the cleaners, were always courteous, thoughtful and kind
to mum. I was always informed of any change in my mother's health, and made very welcome when I visited her. Nothing was ever too much trouble for them and I would wholeheartedly recommend this Nursing Home.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for your kind words. The team at Westhampnett House pride themselves in providing a high standard of care at all times.
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Review of

Westhampnett House Nursing Home

from Penny W (Daughter of Resident) published on 30 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been a resident for nearly eight years. She sadly passed away in May in her room at the home with her own pictures and belongings around her. Mum suffered from dementia and also needed nursing care. Mum has been treated as a part of the Westhampnett family by the whole team from the
Manager (who Mum adored) and the senior nursing staff, to the cleaners, caterers and helpers, without exception. It takes a certain type of person to do this job and the Westhampnett team are the right people. Their kindness to Mum and to the family has been unfailing, we have been informed whenever her health changed and we have had total confidence in their professionalism to deal with whatever situation should arise. I highly recommend Westhampnett House Nursing Home.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for your kind words. The manager and team ensure that the care provided to the residents and family is always person centered , its an honor to care for you loved ones.
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Review of

Westhampnett House Nursing Home

from Sharon S (Daughter of Resident) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An amazing nursing home. Very friendly staff. Excellent and respectful care. Lovely food. Our dad was only there for 4 weeks before passing away. Outstanding end of care life for both our dad and also to the family and friends. Would recommend 100%.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for your kind words about the home and the staff at Westhampnett House, we pride ourselves in going the extra mile for all our residents and families.
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Review of

Westhampnett House Nursing Home

from M G (Daughter of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been well looked after and cared for. She is very happy and so are we. All of the staff are welcoming and caring. Generally the facilities are adequate but the building, windows etc. i.e. heating could be updated. The new events manager is excellent.
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Review of

Westhampnett House Nursing Home

from J W (Sister of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother has been in this nursing home now for a number of years. His care has been exemplary, particularly now as he is bed-bound. Visitors are encouraged as were his trips out when he was more mobile. He mostly feels content and is secure in the knowledge that he knows and is well-known amongst
the management staff.
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Review of

Westhampnett House Nursing Home

from R T (Husband of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly, helpful and welcoming.
The home is impeccably clean and tidy no matter when I visit. My wife looks cared for and comfortable.
Although the building itself is old, it is well-kept and in good condition.
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Review of

Westhampnett House Nursing Home

from C P (Wife of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Westhampnett House Nursing Home for over two years, having suffered a major cerebrovascular accident (CVA) in 2019 with resultant hemiplegia, accompanied by severe aphasia which affects his efforts to communicate and frustrates him hugely.
Over time, my husband has
gradually settled, thanks to the dedicated efforts of the staff to try to understand him and make him feel safe and comfortable. Westhampnett House has indeed become his home and I am deeply grateful to the manager, not only for the high standard of care by her professional, caring staff but also for keeping me apprised and supporting me along the way.
Certainly Westhampnett House lives up to its already good reputation and I recommend it highly.
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Review of

Westhampnett House Nursing Home

from C G (Daughter of Resident) published on 24 December 2024 Submitted via Postal Card • Report
Overall Experience 1.0 out of 5
What a dump! Our mum was only here for a few weeks before she moved to a lovely nursing home. Mum was given the same meal for lunch and evening for eight days! Her teeth were never cleaned. Her bed sheets were often dirty having been top to toe after Mum had spilt her tea on them. One day her sheets
were badly torn. Mum's fingernails were cut by staff so short they were bleeding. Prescription medication was left on Mum's chest of drawers. Carpets are badly fitted and were lifting in many areas causing a trip hazard. Blankets were laid on the floors often, causing another trip hazard. No activities or staff interaction. I could go on. I have many photos.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for your feedback. We were disappointed to read your concerns and want to address them while assuring you that we take all feedback seriously. Regarding food, we have a weekly menu offering varied, nutritious meals. Our chefs work diligently to meet residents' preferences. The incident with your mum's fingernails was immediately addressed at the time, and we apologised directly to you and your mum. We now exclusively use nail files to ensure residents' safety and comfort. All medications are securely stored and administered by trained staff following strict protocols. Your specific concerns were thoroughly investigated to confirm compliance. During renovations, resident safety remains a priority. Hazards are promptly reported and addressed by our maintenance team. We now have a dedicated activity coordinator providing group and individual activities to meet all residents' needs. We value feedback and strive to resolve concerns. Thank you for helping us improve our services.
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Review of

Westhampnett House Nursing Home

from J F (Sister of Resident) published on 3 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall excellent care, all staff treated my sister with dignity and respect during the last two months of her life. I, as a visitor, was always welcomed with a smile and made welcome. All staff were polite and helpful. The areas I saw at Westhampnett House were always clean and tidy. The home was warm.
I am very thankful my sister spent her end day there.
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Review of

Westhampnett House Nursing Home

from Persephone H (Daughter of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has received the most care and love we could ever have wished for. The leadership team have been attentive to all her needs and supported us with advice and care, making us always feel welcome and cared for as if we were residents too! They cared for Mum with a very strong, happy, positive and friendly
team, as if she were the only resident. Going above and beyond, including accompanying her to go and play bridge with her local group and accommodating all tea and cake for her bridge friends each Friday afternoon.
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Review of

Westhampnett House Nursing Home

from Henry H (Son of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was so looked after in her 5/6 weeks in Westhampnett House. The final week being end-of-life care. Nurses and carers were always attentive and caring for mum and we, her family as visitors were always supplied with drinks and whatever we needed. All questions were answered fully.
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Review of

Westhampnett House Nursing Home

from T S (Daughter of Resident) published on 25 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was taken care of with amazing respect and kindness. The management and staff were attentive, professional and treated Mum like a person rather than an old lady. She kept her dignity for the year she was in the home.
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Review of

Westhampnett House Nursing Home

from J W (Daughter-in-law of Resident) published on 2 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Prior to my mother-in-law arriving at Westhampnett House Nursing Home I visited the home (without an appointment) and I was greeted by the manager who promptly showed me around including the room that would be hers. My mother-in-law was made very comfortable at all times. All the staff were fantastic
and had the utmost respect for her and my husband. A massive thank you to you all.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for you kind feedback re the home, manager and staff team. Knowing that you left the home with such a positive experience is what the staff team work hard to achieve for all families.
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Review of

Westhampnett House Nursing Home

from Catherine S (Daughter of Resident) published on 6 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home was identified by social care for my father's end-of-life care. The manager encouraged me to visit ahead of agreement and was welcoming. A lovely old building, but with the facilities to care. My father's room was very pleasant and felt like a normal bedroom, rather than a sterile environment.
Unfortunately, my father was only at the home for 3 days before he passed, but the staff treated him and me with such kindness.
Reply from Nina Webb, Operations Manager at Westhampnett House Nursing HomeThank you for your kind words about Westhampnett House. The manager and team are truly dedicated to ensuring that the residents are provided with a high standard of care at all times.
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Review of

Westhampnett House Nursing Home

from Tony G (Son of Resident) published on 4 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience that my brother and I went through whilst our mother was a resident in Westhampnett House Nursing Home was one of relief and gratitude. Relief that our mum was treated with dignity, and kindness, which is all you can ask for during such difficult times, and gratitude that our mums leg
sores were taken care of, even though the hospital were unable to help them heal. Our mum was not the easiest resident to care for, she spoke her mind which quite often would appear very rude, however, this was due to her not wanting to be in any residential home, let's face it, who does? The Manager (she knows who she is) and the staff were to say the least, heroic. My brother and I attempted to care for our mum for a couple of weeks, with the help of morning and evening carers, but in the end we found it impossible. Westhampnett did the job that we couldn't and went that extra mile to make mum feel love and affection. Thank you all at Westhampnett, we both appreciate all you did for our mum. Kind regards...
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