Care Home Owned by Bethesda Healthcare Ltd in Hampshire

and develop relationships. This also extended to us as a family.

life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.

group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.

which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.

The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.

of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.

Otterbourne Grange.

for his future.

in the areas of safety, comfort, home cooked food, friendly staff and the care provided. The place has soul and was just what Mum wanted and needed. Mum turned 90 in 2020 and the staff always try to make birthdays/ Christmas etc special for their residents to mark the occasions - lovely to see and I am sure is very much appreciated by the residents. Whilst she cannot communicate well at all now, she always said she liked her room at Otterbourne Grange and is happy there. Over her stay, her needs have progressively increased but the staff have always striven to do as much as they can for her and anything they can't do is covered by a nurse that visits Mum once a week.

has never expressed any dissatisfaction about the home.
The standard of meals and cleanliness is good. All in all very happy with Otterbourne Grange. Thank you.

questions.

At one stage, I was without my joggers.