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Care Home Owned by Bethesda Healthcare Ltd in Hampshire

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9.4 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Bethesda Healthcare Ltd in Hampshire

Only the locations & reviews in Hampshire for Bethesda Healthcare Ltd are showing below.

View the details of all 2 locations (with 90 reviews) owned by Bethesda Healthcare Ltd

Bethesda Healthcare Ltd Locations in Hampshire (1)

 - Browse 1 Care Home owned by Bethesda Healthcare Ltd in Hampshire
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Otterbourne Grange Residential Home
Pitmore Road, Otterbourne, Winchester SO21 2HZ 
9.6 32 reviews
Otterbourne Grange Residential Home, Winchester, Hampshire
"My mum moved to Otterbourne about 9 months ago. The care and help she receives is second to none. Although it's an older care home it is…"   Read all 32 reviews
  • from £1,100 / week
  • 25 Rooms
Location Type Care Home

Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood. The ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Mental Health Care

Bethesda Healthcare Ltd Reviews in Hampshire (32)

9.4

Bethesda Healthcare Ltd has a Group Review Score of 9.4 (9.413) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bethesda Healthcare Ltd must have a Review Score.

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Review of

Otterbourne Grange Residential Home

from Jason S (Son of Resident) published on 19 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Otterbourne about 9 months ago. The care and help she receives is second to none. Although it's an older care home it is always welcoming and friendly. When I visit the staff always welcome you with a smile. I feel it has definitely been a positive experience for my mum.
Reply from Zoe Dosor, Home Manager at Otterbourne Grange Residential HomeThank you for your 5 star review and the lovely words you have written. It is always great to hear positive feedback about Otterbourne Grange being a welcoming and friendly environment. I will be sure to share your feedback with the team, thanks again!
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Review of

Otterbourne Grange Residential Home

from A D (Daughter of Resident) published on 12 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Zoe, Ellie and the team, my father was at The Grange for approximately 3 months, he was very happy there, they treated him with care and respect, he used to love all the activities especially the singing and painting. When he became so ill they still wanted to care for
him, rather than sending him to hospital where he would have just been a number. Our family were so grateful as they helped with our emotional support.
The Grange might not be as modern as some nursing homes but the homely atmosphere, care, respect, kindness is the number one priority. I would highly recommend The Grange when my Mother needs respite or a permanent home. Thank you Zoe and the team
Reply from Zoe Dosor, Home Manager at Otterbourne Grange Residential HomeThank you for your lovely feedback, we're so pleased Dad was happy here and that we were able to be a support to you and your family too.
Creating a homely environment where individuals feel well respected will always be optimal for us here at Otterbourne Grange, so we are happy to know this has been evident in your experience. Thank you again, your words mean a great deal to the whole team.
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Review of

Otterbourne Grange Residential Home

from Maureen A (Sister of Resident) published on 14 April 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family & myself are completely satisfied that both my sisters Eve & Joan are given the very best of 24-7 care, in every way, food is excellent & especially their personal care. I couldn't wish for better. I have always found the staff friendly with a smile on their faces.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeWe are delighted to hear that you and your family are completely satisfied with the care provided to your loved ones. It means a great deal to us to know that our efforts to deliver high-quality, round-the-clock care, along with excellent food and personal support, are making a positive difference.
Your kind words about our team are especially appreciated. We take great pride in creating a warm, friendly environment, and it's wonderful to hear that this is reflected in your experience.
Thank you again for your trust and support-it is a privilege to care for your sisters.
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Review of

Otterbourne Grange Residential Home

from Chris E (Daughter of Resident) published on 29 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing a care home for your mother must be one of the most difficult decisions in life. After my initial visit to view Otterbourne Grange and meeting with management I knew then and there this was the place for her and I will always be grateful for the exceptional care she received.
She was surrounded
by a wonderful team of staff who were consistently caring, patient and diligent in everything they did.
Their warmth and smiles never felt forced and made an enormous difference to her comfort and dignity.
The management team deserves special recognition as well. They were compassionate, approachable and available whenever support or reassurance was needed. That level of responsiveness brought real peace of mind during an incredibly difficult time.
Otterbourne Grange provided not just care, but kindness - that's something you can't measure. I will always appreciate the way they looked after my mother and supported our family.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you so much for taking the time to share these kind and heartfelt words. Choosing care for a loved one is never easy, and we are truly honoured that you trusted Otterbourne Grange with your mother's care.
Your appreciation of our staff and management team means a great deal to us. They are deeply committed to providing care with kindness, dignity, and compassion, and it is incredibly rewarding to know that their warmth and support made a difference to your mother and your family during such a difficult time.
We will be sure to share your feedback with the whole team. Thank you again for your trust and for allowing us to be part of your mother's journey. Our very best wishes to you and your family.
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Review of

Otterbourne Grange Residential Home

from Sue B (Partner of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every time I visit my partner who is resident at Otterbourne Grange I always receive a warm welcome from the staff and they are always ready to update me on his current status. He always appears calm and settled and always gives the staff a big smile and in some cases a cuddle which is so lovely to
see. He eats really well there and is always presented well. I am so very grateful for the care that he receives from all the staff at Otterbourne Grange .
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for such positive comments about the care provided for your loved one. The manager works really hard with the chef to ensure that all nutritional needs are meet for all residents, the residents are also involved in the planning of the menu's. We always want family members to feel confident that the staff are fully aware of each residents care needs, thank you for recognising this.
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Review of

Otterbourne Grange Residential Home

from Thomas W (Great-Nephew of Resident) published on 15 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Great Aunt has been at the Otterbourne Grange nursing home since late February this year. She has recently been moved to the ground floor as she had mobility issues . Since then she has been able to join into so much more activities with the other residents . All the carers at the home are always
very welcoming and very helpful and supportive to all the residents . As well as great interaction with the residents relatives .
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for your kind words about the staff team. The team work very hard to ensure that every residents has the opportunity to engage in activities bringing fun and laughter into their days. Its always great to have family members involved with what's going on in the home, its never too early or too late to visit your loved ones.
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Review of

Otterbourne Grange Residential Home

from U B (Friend of Resident) published on 7 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nothing is too much trouble all staff go beyond their normal duties. There is a garden all residence can enjoy. The atmosphere on entering The Grange is always welcoming and friendly.
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Review of

Otterbourne Grange Residential Home

from Karen H (Daughter of Resident) published on 28 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I encouraged my mum to place my dad at Otterbourne Grange as I felt the management and staff would take great care of him. I was right, I never felt worried about my dad's care in their hands. He was treated as an individual with respect till the very end. Thank you.
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Review of

Otterbourne Grange Residential Home

from H B (Wife of Resident) published on 26 February 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During the time my husband was in the care of Otterbourne Grange every attempt was made to meet his needs and comfort.
Since he was suffering from active dementia he wasn't always able to appreciate the care being taken but nevertheless, every opportunity was taken to recognise him as an individual
and develop relationships. This also extended to us as a family.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for recognising the hard work put in by the team. We always strive to provide person-centered care for all our residents and families.
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Review of

Otterbourne Grange Residential Home

from S W (Daughter of Resident) published on 3 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I made the difficult decision to move my 94 year old mother with dementia into a care home. I was somewhat anxious about this move due to a very bad experience with another care home. My mother was made to feel very welcome and the staff did everything they could to help her settle in. She is now enjoying
life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.
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Review of

Otterbourne Grange Residential Home

from Jane M (Daughter of Resident) published on 28 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving Mum to a care home was a tough decision, but with her Alzheimer's, safeguarding became a concern. The managers were incredibly helpful and welcoming, proactively assessing Mum and supporting her transition. The carers have been equally supportive and always greet us with a smile.
A social media
group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.
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Review of

Otterbourne Grange Residential Home

from M W (Son of Resident) published on 13 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been here for 4 years now and was joined 2 years ago by her sister. It's an older homely care home but it stands out because of the staff that work hard to care for everyone,
Always greeted with a happy smile when visiting.
The management and staff here are very good in my opinion,
which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for sharing your kind and supportive words about the home, staff and management. It's really important that families feel confident and happy to leave their loved ones in our care, we work hard everyday to achieve each resident's individual goals and outcomes. We also look forward to planning lots more outings for everyone to enjoy!
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Review of

Otterbourne Grange Residential Home

from Rich S (Son of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad stayed at Otterbourne Grange as a permanent resident for the last three months of his life. I could not have asked for a better place for him to be. The home is incredibly well run and managed and all the staff I met - from senior managers to carers - were engaged, efficient and very caring.
The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you so much for those kind and extremely positive words of the staff and home. The staff work very hard at ensuring everyone, residents, and family have a great experience throughout their stay at the home, it's wonderful when recognised by families and feedback to the staff. We are so happy to have had such a happy impact on your loved one's life towards the end.
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Review of

Otterbourne Grange Residential Home

from Amanda J (Daughter of Resident) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Otterbourne Grange for about 15 months until we moved her in May 2024 to be nearer to family. I would highly recommend this home for its quality of staff for not only are they kind and caring but also good-humoured with a keen sense of fun. This made a huge difference to my mum's quality
of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for your extremely positive and kind words about the staff and the home. The staff take great care and pride when supporting your family members and they also recognise the need for laughter. It was an absolute pleasure to support your mum at Otterbourne.
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Review of

Otterbourne Grange Residential Home

from Niki L (Wife of Resident) published on 24 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Attentive friendly staff help give the place a hotel-like atmosphere - there's always enough food and drink for everyone at any time and it's as cheerful as is possible. My husband has enjoyed his activities and time there.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for recognising the hard work that the staff at Otterbourne put in to daily ensuring that the care provided is of a high standard and full of fun and laughter. There has recently been a new activity program put in place which has been designed around the likes and wishes of the residents.
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Review of

Otterbourne Grange Residential Home

from J P (Son of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the members of staff at Otterbourne Grange Residential Home for looking after my Mum, they treat her caringly and with respect. She is very happy to be there and for me, it feels like a home from home. Great job.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeAt Otterbourne Grange we really work hard to achieve that homely feeling for all our residents and families visiting. Thank you for sharing your positive feed back about the staff team.
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Review of

Otterbourne Grange Residential Home

from Linda H (Wife of Resident) published on 29 June 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My husband has dementia. He stayed at Otterbourne Grange for two weeks. It was his second visit. He was very well looked after. I found the staff friendly, caring, conscientious and respectful. The manager kept me informed on how he was coping and his progress. I felt confident leaving my husband at
Otterbourne Grange.
Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential HomeThank you for your kind words. The staff are very committed to making sure everyone's stay at Otterbourne Grange is a positive one; they also value how important it is to have good communication with family members.
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Review of

Otterbourne Grange Residential Home

from Vaughan R (Son of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff at Otterbourne Grange to be caring, respectful and gracious towards my dad and our wider family. We are so pleased that he is there. I'm conscious that it's early days but I'm confident that this is the right place for him now, as we work with the staff and others on what is best
for his future.
Reply from Jacqueline Smith, Operations Manager at Otterbourne Grange Residential HomeMany thanks for your review and for the very positive comments about our staff at Otterbourne Grange. We want all our residents to feel happy and safe whilst in our care, alongside supporting them to continue to be as independent as possible. It is heart warming and reassuring to note that you feel confident in the care and support your father is receiving. It is important to us that we work collaboratively with the individual and their families to ensure they are given the right support that also feels right for them.
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Review of

Otterbourne Grange Residential Home

from Debbie M (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Otterbourne Grange do an amazing job of caring for my dad. They are always happy to help with any questions we have. My dad really likes all the staff and enjoys chatting with them.
Reply from Libby Barrett, Director of Operations at Otterbourne Grange Residential HomeThank you for your feedback. It is a real pleasure to support your father at the home.
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Review of

Otterbourne Grange Residential Home

from C K (Resident) published on 12 February 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Extremely good. Very nice people and good food.
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Awards / Recognitions (0)

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