Oak View Residential Care Home

I visit 2 or 3 times a week and always receive a warm welcome and refreshments. My sister is well cared for. The staff get on well together and are very caring towards all the residents. There is always someone to talk to about my sister if I have any worries and I am kept well informed about her.

I cannot thank all the staff, for all the care they do for my mum, she is treated the respect and care. I would always say that she is so very well looked after and she loves it here also. There is nothing they won't do to support my mum and even myself so only can thank them for this.

I'd thoroughly recommend it to anyone in the unenviable position of needing to place a relative in care.

The nursing home is very clean. My wife is very happy there. The staff are very good. The trouble is when I take a cream slice she eats the lot, never saves me one so I get a doughnut.

Absolutely outstanding care home. Staff are very attentive, friendly and well organised. Plenty of staff to go around for the residents, very well organised. Upon arrival, you are offered a hot or cold beverage which is a very nice touch indeed. This doesn't feel like a care home setting and when I say that it does not smell like a normal care home (urine/faeces) it has a very pleasant smell. The style and decor are like walking into a luxurious hotel. Management is absolutely outstanding. I can't thank everyone enough for what they have done for my father-in-law. Residents get fed 4 times a day and are also well watered. All staff have been retained so no high turnover of staff, the company are definitely doing something right. All levels of staff are amazing from the cleaners, caretakers, receptionists, carers and management. You will be peaceful to know they are well looked after. Well done to all the staff for making this place happen and work as it does.

Very kind, helpful and caring staff. All residents seem content. The food looks good.

The staff are always very kind, helpful and caring to residents at all times. Nothing is ever too much for them and it has been a joy to see how very caring they are. I couldn't have wished for a more caring home for my husband who has Alzheimer's.

Management and staff are 99.9%.

As a regular visitor, I have been so impressed with how well she has settled in, each time she seems happy, calm, and content. Mum is now always clean, dressed in clean clothes daily and her overall appearance and mood have improved hugely since moving into Oakview. I feel supported by all of the lovely team at Oakview, I am informed about her care and any care decisions that need to be made. Any families making this huge decision should look no further than Oakview 10/10!

My sister was a resident at Oak View from March-Sept 2023. There is an opportunity for this place to be great, but it left me disappointed. The staff are polite and friendly, but there was little or no interaction between the staff and my sister other than calling her for meals and dispensing medication. My sister was not taken out for any excursion by staff either individually or on a group outing, despite the beach being very near. The only regular “activity” was the musical entertainment on Friday. The patio access is via a code-locked door and I rarely saw residents using it - mainly used by staff for their breaks. The laundry process needs attention because clothes regularly went missing which upset my sister. The “carehome.co.uk” website says there is a “Phone Point in own room/Mobile”, but no phone point and the care home bans mobile phones. This left my sister feeling isolated and lonely. In my opinion, the “luxury hotel environment ” claim in the home’s brochure does not reflect reality.

Mum was a resident at the home for five weeks and received excellent care. Her room was comfortable and always clean and fresh. The staff treated Mum with respect and care and was always friendly. Nothing was too much trouble. The family was safe in the knowledge that she was being well looked after. I would highly recommend the home to anyone looking for care for a loved one.

Care at Oak View for Mom is excellent and always has been. The staff remain vigilant at all times as Mom is susceptible to infections; they catch these very quickly. Mom is loved and cared for and shows as she is always happy.

My husband has been at Oak View for two and a half years, and the care he has been given by the staff has been outstanding. They all go above and beyond to make his stay pleasurable. The home itself is modern and comfortable and caters for all the resident's needs. I can't praise this home enough.

As it had been my first visit in a long time, everyone was welcoming, helpful and friendly. Mum looked well, which I am sure is down to the care of all the staff who look after her, which I am always grateful for.

Excellent care.

The home is excellent and the level of care given to my mother has been first class. The communication has been most welcome and puts my mind at rest. Thoroughly recommend this home.

Since our friend has been here everyone has been extremely helpful and positive. She has only been here a month and already there is improvement.

My father has been a resident at Oak View for a number of years now, and I cannot stress enough just how exceptional the care he receives is. I’ve had experience with other homes, and they simply do not compare. I would strongly recommend them to anyone; it’s never an easy decision to choose the right home for your loved one, so hopefully, this accolade will help people when in the process of making such a tough decision.

Because of virus lockdowns I have never been inside the care home or seen any other residents. I go into my father's room through an outside door so I cannot answer questions on facilities/activities. The manageress, the staff, cleaning lady and maintenance man have always been cheerful, friendly and helpful to me and my Dad. His room is clean and warm. The en-suite sink and toilet are gleaming clean. I am very pleased and couldn't wish for better for him.

Each time I rang, the staff were friendly and helpful and always cheerful. Nothing seemed too much trouble. It was a home from home.