Tendring Rest Home, Southampton, Hampshire
Tendring Rest Home, Southampton, Hampshire
Tendring Rest Home, Southampton, Hampshire

Tendring Rest Home offers specialist dementia care, and is an ideal choice for long-term residential needs. Carers are compassionate and skilled in many conditions. Tailored care plans are provided to meet individual requirements.

Charming surroundings and homely interiors make for a comfortable lifestyle at Tendring, suiting the team's aims of helping each resident achieve a retirement that is comfortable and dignified.

Some rooms have direct garden access and the conservatory dining room has garden views. All rooms are en-suite and there are a wide range of activities and outings organised for residents.

Visiting for friends and family is unlimited and staff are always welcoming.

Group: Quality Care Group

Person in charge: Carol Lacey (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 23 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Mobile with 1 carer or transfer with 1 carer. Ages 65+.

Single Rooms: 19

Shared Rooms: 2

Rooms with ensuite WC: 21

Weekly Charges Guide: Personal Care Single £550 – £700 , Personal Care Shared (per person) £500 – £600 (These prices are only a guideline, please contact Tendring Rest Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tendring Rest Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

4 Bed Vacancies

posted 20 Oct 2017

single en suite rooms on first floor

Reviews

9.9 Tendring Rest Home has a Review Score of 9.9 (9.885)

The Review Score of 9.9 (maximum of 10) for Tendring Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Tendring Rest Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.885 for Tendring Rest Home is calculated as follows: ( (138 Excellents x 5) + (18 Goods x 4) ) ÷ 156 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Tendring Rest Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.6 positive Reviews (23 registered maximum number of service users ÷ 5). 10 Reviews ÷ 4.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    13
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tendring Rest Home?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tendring Rest Home

  • Daughter of Resident/Service User
    7
  • Son of Resident/Service User
    3
  • Friend of Resident/Service User
    1
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • more

Mum has settled at this home better than our wildest expectations. She says everyone is lovely and it is like being in a hotel.
Everything is clean and everyone friendly and caring.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very warm welcome, all clean and very organised. Everyone staying here are very happy.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We were very pleased with the care and attention given to our mum. The home is extremely well run with a friendly, welcoming atmosphere and there was always plenty going on when we visited. Mum liked to engage in the crafts and entertainment which kept her mind alert and passed the time of day. The staff really seem to care about their residents which is really nice.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Carol Lacey, Manager at Tendring Rest Home responded to this review on 10 Aug 2017:

It has been great caring for your mother, she will be sadly missed by all residents and staff at Tendring.

My mother died on 21st March 2017.
Her stay at Tendring was a very happy one.
We knew that Mum was always safe, warm and well-fed.
All the staff did their best for Mum.
Her room was always clean and tidy.
The food was very good and if we stayed with Mum at lunch time we could also eat with her.
We always had morning tea with her.
We had two very happy Christmas dinners and parties with her.
The morning Mum died the staff were so kind to us and helpful.
Nothing has ever been too much trouble.
I cannot thank the staff enough.
Thank you, everyone.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sadly, our mum passed away mid-March 2017. Mum was in the Tendring care home nearly 2 years. Over that time, nothing was too much trouble. All care and cleaning staff were really lovely and kind to our mum and us (me and my 2 sisters).
So a very big thank you to all staff at Tendring care home. Thank you all very much.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Lacey, Manager at Tendring Rest Home responded to this review on 28 Mar 2017:

Your mother was a very special lady and will be sadly missed by all the staff. Thank you for all your support and generosity. Our thoughts are with you all.

My parents were both in Tendring Rest Home. My mother is still resident since May 2016 and I have found the care and facilities second to none. The staff are always pleasant and helpful and the whole place has a friendly atmosphere. The food is freshly cooked and always good. They have very good entertainment for the residents which is always a highlight and very well received. I would recommend Tendring Rest Home to anyone as it is like a home from home.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother was being cared for at Tendring Rest Home from December 2012 until her dementia deteriorated that she needed to be moved to a nursing home in April 2016. In all that time the staff were very caring and all her needs were catered for. In her final months there, she was looked after with great sensitivity at all times. The home put a great deal of effort into providing activities and entertainment for the residents. At all times I was made to feel very welcome when I visited.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

All the staff are very helpful for looking after our mum.
Very nice staff.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Lacey, Manager at Tendring Rest Home responded to this review on 27 Jan 2017:

Thank you for your kind words.

Always very helpful.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very accommodating.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

I love how welcoming it feels when you walk in. All of the staff are so lovely and helpful if my nan needs it. It's always clean and my nan is clean an wearing clean clothes.
We have stayed for lunch before and the food was really nice. They are always happy for us to stay for lunch and the staff are lovely to my mum when we've seen them with her.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Carol Lacey, Manager at Tendring Rest Home responded to this review on 18 Jan 2016:

At Tendring we always welcome families to stay for lunch or tea as we know how important these times are for our clients. Family involvement is very important and we try to involve them in any way possible, they will always be welcomed.

My stay was for 10 nights while my daughter and son-in-law had a holiday abroad. I have received excellent care, all the staff are very friendly and nothing is too much bother if I have asked for anything. I felt my room needed an extra chair for visitors, who has to sit on the bed. My TV remote did not work and I found the TV to be too small to watch for people with poor sight. I did however enjoy my stay, and would happily return for another visit.

How likely would you be to recommend Tendring Rest Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

From the warm friendly welcome to the care and compassion given to, first my father and then ourselves, I cannot praise the staff highly enough. A home from home with people that care about what they do and those they look after. Any thoughts that my father would not be happy and relaxed were quickly dispelled. A wonderful, friendly and calming home where needs are put first. It was not only dad that could relax from the moment he arrived. Highly recommended.

How likely would you be to recommend Tendring Rest Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Ann Roberts, Deputy Manager at Tendring Rest Home responded to this review on 20 Jul 2015:

It is our pleasure to make all residents feel at home and well cared for. After all this is their home.

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