Tendring Care Homes Ltd

Ringwood Road, Totton, Southampton SO40 7DY
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9.5 54 Reviews
  • Tendring Care Homes Ltd, Southampton
Tendring Rest Home offers dementia and palliative care, and is an ideal choice for long-term residential needs. Carers are compassionate and skilled in many conditions. Tailored care plans are provided to meet individual requirements.

Charming surroundings and homely interiors make for a comfortable lifestyle at Tendring, suiting the team's aims of helping each resident achieve a retirement that is comfortable and dignified.

Some rooms have direct garden access and the conservatory dining room has garden views. All rooms are en-suite and there are a wide range of activities and outings organised for residents.

Visiting for friends and family is unlimited and staff are always welcoming.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Fees are dependant on assessment and location/facilities in the chosen room.


All prices will be discussed prior to any admissions and usually calculated on meet and great once needs are established.

These prices are only a guideline, please contact Tendring Care Homes Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tendring Care Homes Ltd

Person in charge

  • Leah-Ann Bond (Manager)

Local Authority / Social Services

Admission Criteria

  • No physical behaviours
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (2)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Visiting is encouraged at any time. Tendring Care Homes do ask that mealtimes are not disturbed with too many visitors, but welcome any that wishes to visit at mealtimes in a comfort of the residents room. Can arrange for visitors to have a meal with the relative if required

Parking

  • Off road parking available on site

Tendring Care Homes Ltd Reviews (54)

Total of 54, showing 21-40
9.5

Tendring Care Homes Ltd has a Review Score of 9.5 (9.507) out of 10, based on 10 reviews in the last 2 years. Over all time Tendring Care Homes Ltd has 54 reviews.

Overall Experience

  • 38
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Date Published

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Review from R H (Niece of Resident) published on 6 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During such unprecedented and unsettling times, confidence in the care provided to your loved one is heightened. The highest compliment I can give is that there was never a moment's doubt or worry that our relative was not receiving the very best of care, for both his physical and mental well being.
Well informed "easy to assess" communication has meant that although not physically present. The last few months have had a purpose and meaning and we as relatives have been able to "share" activities and celebrations. Excellent.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you so much for your kind comments. Your support and understanding at this very difficult time has been appreciated and means such a lot to everyone involved.

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Review from Russell H (Grandson of Resident) published on 7 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely rest home, with a nice relaxing atmosphere. Staff always very attentive and professional but without losing the personal touch. Various seasonal events as well which provides a lovely change for the residents, with the recent Christmas family lunch providing some great entertainment with quality
home-cooked food.
Quiet private garden area to the rear, which makes a great change of scenery, especially in the summer. Highly recommended. Nothing is ever too much trouble.
Well done Tendring Care Homes Ltd!

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Review from Heather N (Daughter of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mother has and is receiving. The staff are very kind and caring and there is always a happy atmosphere. The bedrooms are always nice and clean and the homecooked food is excellent. A lot of thought has gone into the entertainment for the residents.

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Review from Tim G (Son of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service provided by Tendring. My elderly mother has been a resident since September 2017. It took her a long time to get used to communal living since she was always self-sufficient since 2006 and lived in a flat after my father died. My only real concern is the fact the staff
are constantly changing. The best staff seem to be the ones who stay the longest.

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Review from A L (Sister-in-law of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister-in-law is well looked after and is happy and settled at Tendring House. The staff are very good with the residents. The food is all home-cooked and the home is always clean and tidy.

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Review from Matt C (Son of Resident) published on 11 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendring is a very nice place, with friendly and efficient staff, who we trust to look after our Mum.

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Review from M L (Son of Resident) published on 21 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, helpful staff.
Always willing and able to give information about relative when asked.

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Review from D P (Daughter of Resident) published on 20 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care Mum receives. They understand her needs. She is happy. There is a lovely homely feel here. Staff are always welcoming.

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Review from Alison B (Daughter of Resident) published on 12 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Tendring Care Homes for over a year now and I am so happy we chose this home for her. The staff are wonderful and mum has settled really well. I am particularly impressed at the amount of activities mum gets to do and the entertainment they have there. It really seems
like home now for mum and me when I visit!

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Review from John H (Son of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum settled very quickly in this care home and has remained happy and cared for ever since. The residents are entertained with many activities.

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Review from Hilary A (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tendering is a very good home. The staff are all extremely pleasant, genuine and caring.
The residents have lots of entertainment and good food.
Mum has a lovely bedroom with a nice view of the back garden. She has made lots of friends there and seems quite content and happy.

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Review from Jo D (Daughter of Resident) published on 26 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are always made welcome when we visit our mother, always unannounced. She is well cared for and not forced to do anything she doesn't want to. She is, however, encouraged to participate in activities and usually does.
Healthwise, staff are extremely professional. Quick to notify relatives and medical
services if there is a problem. Mum has been well looked after for 6 1/2 years at Tendring.

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Review from Michael L (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The vast majority of my visits to Tendring are spontaneous and I have always found my mother well cared for. The excellent staff have to work around space and room layout not made east by the previous house design. I have, however always found them conscientious, helpful, cheerful and above all caring
about the residents well being. improvements (especially in the dining area) have created a more pleasant and fresher feel to the home. Thank you Tendering.

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Review from Michael C (Son-in-law of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Tendring to live up to all of my expectations as described by several families who have used the home in the past. Management and staff have been kind and helpful throughout my mum-in-law's stay and I challenge anyone to say they would find better. I could see myself as a candidate in a
few years time.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you for your very kind comments, it's a great pleasure.

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Review from L C (Daughter of Resident) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We could not have asked for more kindness towards my mum and ourselves while visiting. We were always welcomed warmly.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you so much.

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Review from Mollie D (Respite Resident) assisted by family/friend published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had very good care and hope if I am well enough in the future to go back if there is a room available.

Reply from Carol Lacey, Managing Director at Tendring Care Homes Ltd

Thank you for your kind words. We hope to see you back in the near future.

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Review from Breena W (Daughter of Resident) published on 3 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was assessed while in hospital as she couldn't return home because she required constant care and was in constant danger of falling. She has dementia. The home agreed to take her in November 2017. In March 2018 they gave her notice to leave as she required too much care - i.e. constant care
and she wanders. When I queried this they said that they only deal with mild dementia cases - she was already past this point when she was assessed by them. I have had to find a new home for her and am concerned about the upheaval for her as she is very confused. Fortunately, I've found a better care home that also says it caters for dementia sufferers, but they appreciate what dementia means and that she will need constant care. They have pads installed so that they are warned when a resident stands up from their chair or tries to get out of bed - something that Tendring does not have.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

It is unfortunate that during your mothers stay at Tendring Care Home, her condition deteriorated and she required more specialist care. We worked very hard with both the GP surgery and the Older Persons Mental Health Team, but it was decided that in the best interests of your mother, she needed a higher level of care than previously. Your mother did have an alarm mat in place during the entirety of her stay and we were able to monitor her movements. We do hope she is settling in her new home and appreciate that this was a difficult decision for all of us.

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Review from Susan F (Daughter of Resident) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Tendering Rest Home on 30th December 2017 for 1 month's respite, mainly to get her strength back after 1 month in hospital following broken wrist and arm. Mum was treated with the utmost care as she said: "treated like royalty". If the time comes and mum does need to move into care,
Tendering Rest Home will be the first enquiry for residency. I would recommend the home to anybody.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your kind comments.

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Review from Betty R (Respite Resident) assisted by family/friend published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very happy with all aspects of my stay at Tendring Rest Home. All staff were very caring and attentive. Couldn't have been better looked after.

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your kind comments, it was a great pleasure to aid your recovery.

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Review from Velma L (Daughter-in-law of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Homely, clean, safe, caring, dignified, happy, supportive, excellent food! All the above describe Tendring Rest Home!

Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you for your support and kind words.

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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Tendring Care Homes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.607 for Tendring Care Homes Ltd is calculated as follows: ( (77 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 117 Ratings = 4.607

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Tendring Care Homes Ltd is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

Meet the Team (3)

Carol

Carol Lacey

Job Title: Owner/Director

My name is Carol, and I am the owner of Tendring Care Home. My mother and father established Tendring in 1982. I’ve had the privilege of growing up with this home, joining its management team and dedicating 30 years to upholding and evolving the standards my parents set. This journey has been incredibly rewarding, allowing me to build deep connections with our residents and their families and to lead a team that shares our profound commitment to well-being.


Today, as the owner of Tendring Care Home, I am immensely proud to continue my family’s legacy. While we’ve embraced modern care practices and facilities, the heart of our home remains unchanged: a deep-seated belief in providing individualised, dignified care within a true family atmosphere. We are not just a care home; we are a continuation of a family’s dedication to making a genuine difference in the lives of those we are privileged to support.

Hannah

Hannah Lacey

Job Title: Director

My name is Hannah and I am the director of Tendring Care Home.


Growing up, Tendring Care Home wasn't just a business; it was an extension of our family home, filled with warmth and a sense of belonging.


My own journey within Tendring Care Home began as a care assistant. This hands-on experience gave me invaluable insight into the daily lives of our residents and the incredible work of our care team. I then progressed to Care Coordinator, a role that allowed me to further develop my understanding of person-centred care and the intricacies of managing resident needs.


Today, I proudly serve as a director alongside my mother. Together, we are committed to honouring the legacy of my grandparents, ensuring Tendring Care Home remains a place where residents feel valued, respected, and truly at home. Our shared passion for care drives us to continually enhance our services and maintain the warm, supportive atmosphere that defines Tendring Care Home.

Leah-Ann

Leah-Ann Bond

Job Title: Manager

Joined: 2024

My name is Leah-Ann, I am a dedicated Residential Care Home Manager at Tendring.


I bring a robust foundation in leadership and operational excellence, underpinned by my NVQ Level 5 in Leadership and Management.


My passion lies in creating a nurturing and empowering environment where residents thrive and staff feel valued.


With a specific focus on person-centered care, NVQ Level 2 in Dementia Care provides me with a deep understanding of dementia care principles and best practices. This specialised knowledge enables me to implement tailored care plans, foster a supportive environment for residents with dementia, and provide essential guidance and training to my care teams.


I am dedicated to fostering a positive and inclusive culture, ensuring every resident receives dignified, compassionate, and personalised care.

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