Tendring Care Homes Ltd

Ringwood Road, Totton, Southampton SO40 7DY
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9.5 54 Reviews
  • Tendring Care Homes Ltd, Southampton
Tendring Rest Home offers dementia and palliative care, and is an ideal choice for long-term residential needs. Carers are compassionate and skilled in many conditions. Tailored care plans are provided to meet individual requirements.

Charming surroundings and homely interiors make for a comfortable lifestyle at Tendring, suiting the team's aims of helping each resident achieve a retirement that is comfortable and dignified.

Some rooms have direct garden access and the conservatory dining room has garden views. All rooms are en-suite and there are a wide range of activities and outings organised for residents.

Visiting for friends and family is unlimited and staff are always welcoming.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 23 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Fees are dependant on assessment and location/facilities in the chosen room.


All prices will be discussed prior to any admissions and usually calculated on meet and great once needs are established.

These prices are only a guideline, please contact Tendring Care Homes Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Tendring Care Homes Ltd

Person in charge

  • Leah-Ann Bond (Manager)

Local Authority / Social Services

Admission Criteria

  • No physical behaviours
  • Ages 45+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 2

Room Information

  • Single Rooms (19)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting is encouraged at any time. Tendring Care Homes do ask that mealtimes are not disturbed with too many visitors, but welcome any that wishes to visit at mealtimes in a comfort of the residents room. Can arrange for visitors to have a meal with the relative if required

Parking

  • Off road parking available on site

Tendring Care Homes Ltd Reviews (54)

9.5

Tendring Care Homes Ltd has a Review Score of 9.5 (9.507) out of 10, based on 10 reviews in the last 2 years.
Over all time Tendring Care Homes Ltd has 54 reviews.

Overall Experience
  • 38
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Date Published
  • 54
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Reviewer Connection to Tendring Care Homes Ltd
  • 25
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Total of 54, showing 41-54
Review from Linda M (Daughter of Resident) published on 22 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really worried about Mum going into a care home, but I am so happy we chose Tendring, the care is exceptional. The staff are very caring and always upbeat. There is always entertainment and things to do, craft etc. Mum has never looked so well and I have total peace of mind.
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Review from H P (Resident) assisted by family/friend published on 11 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Changing from one's own home to care has been strange at times but the staff and management are very good at helping me settle in. I find it easy to work with the staff and they do everything they can to make things easy and enjoyable despite my health problems (poor sight and mobility).
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you for your kind comments.

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Review from Lorraine H (Daughter of Resident) published on 7 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very pleased with the care provided to my elderly father in the 10 months he has been at the home. At 95, it was a tremendous wrench to have to move into care but the room is very suitable and the staff have made everyone welcome and ensured that has settled well. There is plenty of entertainment
which are optional (dads sight is bad so not all are suitable). Overall, we feel very lucky to found such good care.
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you very much for your king comments, it is a great pleasure to be looking after your father.

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Review from Lou B (Friend of Resident) published on 8 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome, all clean and very organised. Everyone staying here are very happy.
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Review from Martin R (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were very pleased with the care and attention given to our mum. The home is extremely well run with a friendly, welcoming atmosphere and there was always plenty going on when we visited. Mum liked to engage in the crafts and entertainment which kept her mind alert and passed the time of day. The
staff really seem to care about their residents which is really nice.
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

It has been great caring for your mother, she will be sadly missed by all residents and staff at Tendring.

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Review from Sharon W (Daughter of Resident) published on 18 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother died on 21st March 2017.
Her stay at Tendring was a very happy one.
We knew that Mum was always safe, warm and well-fed.
All the staff did their best for Mum.
Her room was always clean and tidy.
The food was very good and if we stayed with Mum at lunch time we could also eat with her.
We
always had morning tea with her.
We had two very happy Christmas dinners and parties with her.
The morning Mum died the staff were so kind to us and helpful.
Nothing has ever been too much trouble.
I cannot thank the staff enough.
Thank you, everyone.
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Review from Virginia S (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly, our mum passed away mid-March 2017. Mum was in the Tendring care home nearly 2 years. Over that time, nothing was too much trouble. All care and cleaning staff were really lovely and kind to our mum and us (me and my 2 sisters).
So a very big thank you to all staff at Tendring care home. Thank
you all very much.
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Your mother was a very special lady and will be sadly missed by all the staff. Thank you for all your support and generosity. Our thoughts are with you all.

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Review from Marilyn C (Daughter of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was being cared for at Tendring Rest Home from December 2012 until her dementia deteriorated that she needed to be moved to a nursing home in April 2016. In all that time the staff were very caring and all her needs were catered for. In her final months there, she was looked after with great
sensitivity at all times. The home put a great deal of effort into providing activities and entertainment for the residents. At all times I was made to feel very welcome when I visited.
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Review from Virgina S (Daughter of Resident) published on 27 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are very helpful for looking after our mum.
Very nice staff.
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

Thank you for your kind words.

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Review from Joy Y (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very accommodating.
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Review from Linda E (Daughter of Resident) published on 20 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very helpful.
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Review from M J (Granddaughter of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love how welcoming it feels when you walk in. All of the staff are so lovely and helpful if my nan needs it. It's always clean and my nan is clean an wearing clean clothes.
We have stayed for lunch before and the food was really nice. They are always happy for us to stay for lunch and the staff are
lovely to my mum when we've seen them with her.
Reply from Carol Lacey, Manager at Tendring Care Homes Ltd

At Tendring we always welcome families to stay for lunch or tea as we know how important these times are for our clients. Family involvement is very important and we try to involve them in any way possible, they will always be welcomed.

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Review from Kathleen T (Resident) assisted by family/friend published on 15 October 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My stay was for 10 nights while my daughter and son-in-law had a holiday abroad. I have received excellent care, all the staff are very friendly and nothing is too much bother if I have asked for anything. I felt my room needed an extra chair for visitors, who has to sit on the bed. My TV remote did
not work and I found the TV to be too small to watch for people with poor sight. I did however enjoy my stay, and would happily return for another visit.
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Review from Paul S (Son of Resident) published on 21 July 2015 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the warm friendly welcome to the care and compassion given to, first my father and then ourselves, I cannot praise the staff highly enough. A home from home with people that care about what they do and those they look after. Any thoughts that my father would not be happy and relaxed were quickly
dispelled. A wonderful, friendly and calming home where needs are put first. It was not only dad that could relax from the moment he arrived. Highly recommended.
Reply from Ann Roberts, Deputy Manager at Tendring Care Homes Ltd

It is our pleasure to make all residents feel at home and well cared for. After all this is their home.

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Current Review Score: 9.5 (9.507)

Overview of Review Score

The Review Score of 9.5 (9.507) out of 10 for Tendring Care Homes Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.607 for Tendring Care Homes Ltd is calculated as follows: ( (77 Excellents x 5) + (34 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 117 Ratings = 4.607
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Tendring Care Homes Ltd is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 9 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 21 Aug 2025

1 room available for a Residential or mild dementia resident.

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Awards / Recognitions (0)

Meet the Team (3)

Carol

Carol Lacey

Job Title: Owner/Director

My name is Carol, and I am the owner of Tendring Care Home. My mother and father established Tendring in 1982. I’ve had the privilege of growing up with this home, joining its management team and dedicating 30 years to upholding and evolving the standards my parents set. This journey has been incredibly rewarding, allowing me to build deep connections with our residents and their families and to lead a team that shares our profound commitment to well-being.


Today, as the owner of Tendring Care Home, I am immensely proud to continue my family’s legacy. While we’ve embraced modern care practices and facilities, the heart of our home remains unchanged: a deep-seated belief in providing individualised, dignified care within a true family atmosphere. We are not just a care home; we are a continuation of a family’s dedication to making a genuine difference in the lives of those we are privileged to support.

Hannah

Hannah Lacey

Job Title: Director

My name is Hannah and I am the director of Tendring Care Home.


Growing up, Tendring Care Home wasn't just a business; it was an extension of our family home, filled with warmth and a sense of belonging.


My own journey within Tendring Care Home began as a care assistant. This hands-on experience gave me invaluable insight into the daily lives of our residents and the incredible work of our care team. I then progressed to Care Coordinator, a role that allowed me to further develop my understanding of person-centred care and the intricacies of managing resident needs.


Today, I proudly serve as a director alongside my mother. Together, we are committed to honouring the legacy of my grandparents, ensuring Tendring Care Home remains a place where residents feel valued, respected, and truly at home. Our shared passion for care drives us to continually enhance our services and maintain the warm, supportive atmosphere that defines Tendring Care Home.

Leah-Ann

Leah-Ann Bond

Job Title: Manager Joined: 2024

My name is Leah-Ann, I am a dedicated Residential Care Home Manager at Tendring.


I bring a robust foundation in leadership and operational excellence, underpinned by my NVQ Level 5 in Leadership and Management.


My passion lies in creating a nurturing and empowering environment where residents thrive and staff feel valued.


With a specific focus on person-centered care, NVQ Level 2 in Dementia Care provides me with a deep understanding of dementia care principles and best practices. This specialised knowledge enables me to implement tailored care plans, foster a supportive environment for residents with dementia, and provide essential guidance and training to my care teams.


I am dedicated to fostering a positive and inclusive culture, ensuring every resident receives dignified, compassionate, and personalised care.

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