Wisteria Lodge

82 London Road, Horndean, Waterlooville PO8 0BU
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9.6 49 Reviews
  • Wisteria Lodge, Waterlooville
Wisteria Lodge is a family owned, happy care home providing nursing for the discerning elderly in Horndean, Waterlooville.

A recent innovative extension provides beautifully well-appointed rooms with en-suite wet rooms.

A hydrotherapy bath with mood lighting and aromatherapy has added a touch of luxury together with the salon which offers complimentary holistic therapies to soothe the body and soul.

Manager Jane, a finalist in the National Care Awards is supported by carefully selected Nurses and Healthcare Assistants to provide a real 'home from home.'

Staff are trained to support residents in living active lifestyles and maintaining their individual abilities, treasuring life memories and experiences.

Come and have a cup of tea with us, enjoy some cake prepared by Head Chef.
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Care Provided by Wisteria Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Care fees are subject to needs assessment
Standard care fee included accommodation , food & drinks , activities , personal care & nursing care
Excluded personal expenses like Hairdressing / Chiropody / Toiletries etc.

Contact Wisteria Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Wisteria Lodge to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Wisteria Lodge Ltd
  • Privately Owned

Person in Charge

  • Martina Brown (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (16)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Standard Visiting Hours from 10am to 7pm

Parking

  • On site parking

Wisteria Lodge Reviews (49)

9.6

Wisteria Lodge has a Review Score of 9.6 (9.601) out of 10, based on 13 reviews in the last 2 years.
Over all time Wisteria Lodge has 49 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wisteria Lodge
  • 24
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Total of 49, showing 1-20
Review from N D (Daughter of Resident) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum and Dad are receiving excellent care at Wisteria Lodge. There is genuine consideration for their wellbeing and everything is handled thoughtfully and professionally. My parents really enjoyed their trip to the pantomime, which was well organised. I feel confident that they are in safe and caring
hands
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you so much for your kind feedback. We are delighted to hear your mum and dad are happy at Wisteria Lodge and enjoyed the pantomime trip. Your trust and support mean a lot to our team, and we are grateful to be able to care for them
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Review from Andrew F (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and love provided to my mother during the 1st few months of care was truly amazing and hugely appreciated not only by mum but also by her family. It was a huge relief to know she was so well looked after. It was very clear that all the care and help provided by all the staff was 100% genuine
and not through there duties. Thank you so much, I cannot thank you enough.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for the kind feedbackit really means a lot. I appreciate you taking the time to send it.
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Review from H W (Daughter of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care home in the area, I can't fault them on anything, always go above and beyond. I know dad is being cared for properly and is well looked after. He is much calmer and is enjoying activities.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you so much for the lovely feedback. It means a lot, and I appreciate you taking the time to share it.
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Review from John C (Son of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time I visited it felt homely and friendly, my experiences going to other homes for my mum this one was by far the best I was so happy I got my mum into Wisteria. They are very good at looking after mum, any problems they are on to them and get them resolved. I have no issues to complain
about.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you so much for the lovely feedback. It truly means a lot, and I appreciate you taking the time to share it.
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Review from D P (Daughter of Resident) published on 18 November 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My mum has Alzheimer's and is 91 years old. She was assessed in the hospital by Wisteria staff who agreed to take her. Mum was very confused and didn't understand where she was, and occasionally wandered into other residents' rooms by mistake. On one occasion, she was found climbing up some very steep
stairs - there was no gate to stop her. Mum became very upset and wanted to see me, when she couldn't, she threw herself on the floor. The clinical manager phoned and said they could not keep her after this. Just after a couple of days.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for taking the time to share your feedback. We are truly sorry that this has been a difficult experience for you and your mum.

Your mum's admission was agreed as a short trial stay so that we could assess whether we were the right setting to safely and appropriately meet her needs. Unfortunately, it became clear very quickly that the environment was not suitable for her, and continuing her stay would not have been in her best interests. This was discussed with you at the time, and we agreed together that it would be more appropriate for her to be supported in a different setting that could better meet her needs and ensure her safety.

We fully understand how distressing these situations can be for families, and we want to assure you that the decision was made carefully, compassionately, and with your mum's wellbeing as our top priority. If you would like to discuss this further, please feel free to contact us directly - we are always here to help.
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Review from Judith T (Wife of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband is very settled here and very well looked after by all the carers, nurses and managers.
I am very happy with his treatment/care, etc and with his room, which is kept very clean & tidy.
I have received very pleasing comments from other visitors, especially family.
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Review from Natalie H (Granddaughter of Resident) published on 2 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Outstanding home !
What can I say my grandad come here after a long stint in hospital and going to an awful care home. The care not only he received but us as a family was amazing and couldn't fault it.
Nothing was tooo much trouble for them.
So thank you very much
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Review from E L (Granddaughter of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really could not have asked for better care and compassion for my granddad. He was treated with dignity throughout, and staff no matter from what department always made sure we were ok and also looked after thank you
Reply from Michael Lalson, Manager at Wisteria LodgeWe're truly grateful for your kind words. It means so much to our team to know that your granddad was cared for with dignity and compassion
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Review from P C (Wife of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria Lodge is a loving, caring nursing home, residents and staff are one big happy family. My husband has resided at Wisteria for two years. I have peace of mind knowing that he is well cared for and all his needs are being met.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for the review, we really appreciate it.
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Review from Liz H (Daughter of Resident) published on 30 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my dad has been here he and I are both happy with the care and facilities. The food is excellent. Always offer a drink and even a pudding today. Well done all.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for the lovely review, It's means a lot for the team.
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Review from Linda K (Partner of Resident) published on 28 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My partner has only been here for two-and-a-half weeks following a bad experience in another home where his care needs were not met. This home has been amazing from the start, they are delivering the care they promised for my partner, the staff are so kind and caring and make everyone welcome. They
were quick to respond when an emergency happened and made sure my partner was treated following a procedure making him safe and confident he was in the right place. He tells me they are all lovely and he's happy here. I would recommend this home to anyone. The manager cares.
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Review from N C (Son of Resident) published on 31 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at Wisteria Lodge for the last two months, he has enjoyed a friendly time whilst being a resident, every member of management and staff have been professional at all times, it's run like clockwork and everyone is very attentive to any situation and my dad was very settled.
With my Dad's failing health we as a family could relax knowing Dad was in a safe, clean, professional home and was a pleasure to get to know everyone during my dad's stay at Wisteria Lodge, excellent in all areas.
Reply from Michael Lalson, Manager at Wisteria LodgeThank you for the lovely feedback. It means a lot for the team.
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Review from Helen M (Daughter of Resident) published on 16 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My review was exactly as I knew it would be. All my questions were answered and I'm very pleased with all aspects of my mum's care.
Reply from Michael Lalson, NI at Wisteria LodgeThank you for the 5 star reviews. It means a lot for the team.
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Review from Matt G (Son of Resident) published on 21 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father came here in January following a quite horrible experience in a previous care home while under D2A assessment and I genuinely thank god that he did! The staff are simply fantastic and his room is bright and calm with a lovely view. The place itself is spotless and the care he receives is second
to none, we couldn’t be happier. It really feels like a family and the staff are brilliant with my mum when she visits him there, really treat her like part of the family. My father was bed-bound following a stroke and in the previous home and in hospital there was never even a consideration to change that, thank the lord for Wisteria. This year with their help we’ve been able to get him into a custom-fitted chair in his room and he’s now even going downstairs and taking part in the numerous different daily activities that the staff put on. There is a beautiful terrace garden and garden room and he’s now able to visit them and sit in the sun. An amazing place, thank you Wisteria!
Reply from Michael Lalson, BSM and NI at Wisteria LodgeThank you so much for your heartfelt review. We're truly touched by your kind words. Thank you once again for sharing your experience and for your trust in Wisteria.
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Review from Peter R (Husband of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is like a home from home. Fully supporting and friendly. The staff are all approachable and helpful. The approach is always professional and caring. Everywhere is always spotless and well-maintained. Happy to recommend the home to anyone.
Reply from Michael Lalson, Manager at Wisteria LodgeThank you so much for your wonderful feedback. We are delighted to hear that you feel at home here and that our team has been supportive and approachable. Your recommendation means a lot to us.
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Review from Beverley H (Daughter of Resident) published on 13 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Wisteria Lodge for a few months and from day one she has received the best care possible. Everyone is kind and attentive to her needs. They treat her very well and look after her. My mother suffered a stroke and has quite complex needs and everyone at Wisteria has done the utmost
to assist with all aspects of her personal and medical needs and to keep her comfortable.
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Review from P A (Daughter of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for the last four months. She is confined to bed and confused. We had good reports from two other residents' families and from our initial visit, and throughout our time here my mother has received excellent care and attention from all members of staff, and we have been
treated with care and kindness. Communication is very good and any concerns have been immediately acted upon. We could not wish for more and have complete confidence in every aspect of care.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for taking the time to complete a review on Carehome.co.uk
It means a lot to the team.
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Review from M M (Brother-in-law of Resident) published on 13 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother-in-law has been in Wisteria Lodge for nearly a year, during that time the care he has received has been superb. The staff go above and beyond to ensure that he is as comfortable as possible. Nothing is too much trouble. We are always made welcome when we visit and refreshments are always
offered. The whole building is immaculately clean and the staff are brilliant.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for the wonderful feedback. We really appreciate it.
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Review from K H (Daughter of Resident) published on 23 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Wisteria Lodge since February 2023, and our experience has been completely positive. She is happy, well looked after, safe and in good health for a 94-year-old. The staff are all lovely and treat her with care and complete respect. She enjoys the food - especially the
cakes and desserts. Plus she participates in some activities which she enjoys very much. Our peace of mind since she moved in is priceless.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you for your wonderful feedback. We'll make sure to pass along your kind words to our exceptional staff.
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Review from C M (Sister-in-law of Resident) published on 21 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit the staff always make you welcome with offers of drinks. A very warm and happy atmosphere. Everywhere is beautifully clean. My brother-in-law is always clean and his needs are well met. I would recommend Wisteria Lodge to anyone seeking a caring and comfortable home for their
loved one.
Reply from Martina Brown, Registered Manager at Wisteria LodgeThank you so much for your positive review of our home. We're delighted to hear about your positive experience, and we truly appreciate you taking the time to share your thoughts.
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Current Review Score: 9.6 (9.601)

Overview of Review Score

The Review Score of 9.6 (9.601) out of 10 for Wisteria Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.801 for Wisteria Lodge is calculated as follows: ( (141 Excellents x 5) + (5 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 156 Ratings = 4.801
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.8 Points relating to the number of positive Reviews for Wisteria Lodge is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Andy and Martina

Andy and Martina Brown

Job Title: Director and RM Joined: 2000

Martina and Andrew have been owners and managers of Wisteria Lodge for over 20 years. They are passionate about the quality of care residents receive and always strive to improve the care service provided.

Michael

Michael Lalson

Job Title: Nominated Individual Joined: 2014

Business Support Manager and Nominated Individual.

Frequently Asked Questions about Wisteria Lodge

What types of Care is Wisteria Lodge registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wisteria Lodge have?

There are 28 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Wisteria Lodge?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Wisteria Lodge to the centre of Waterlooville?

2.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria Lodge to verify any information. View our terms and conditions. Wisteria Lodge has an Enhanced Service - more info.