Wisteria Lodge

82 London Road, Horndean, Waterlooville PO8 0BU

Wisteria Lodge is a family owned, happy care home providing nursing for the discerning elderly in Horndean, Waterlooville.

A recent innovative extension provides beautifully well-appointed rooms with en-suite wet rooms.

A hydrotherapy bath with mood lighting and aromatherapy has added a touch of luxury together with the salon which offers complimentary holistic therapies to soothe the body and soul.

Manager Jane, a finalist in the National Care Awards is supported by carefully selected Nurses and Healthcare Assistants to provide a real 'home from home.'

Staff are trained to support residents in living active lifestyles and maintaining their individual abilities, treasuring life memories and experiences.

Come and have a cup of tea with us, enjoy some cake prepared by Head Chef.

Owner: Wisteria Lodge Ltd

Person in charge: Jane Sims (Registered Manager)

Local Authority / Social Services: Hampshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Mental Health Condition • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Motor Neurone Disease • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 26

Shared Rooms: 2

Rooms with ensuite WC: 26

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Independent Living Training • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

On site parking

Latest Care Quality Commission* Report on Wisteria Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Wisteria Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Wisteria Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.775 for Wisteria Lodge is calculated as follows: ( (162 Excellents x 5) + (38 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 204 Ratings = 4.775

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Wisteria Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Wisteria Lodge has a Review Score of 9.8 (9.775) from 17 Reviews


Average Ratings

  • Excellent
    15
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Wisteria Lodge?

  • Extremely LIKELY
    16
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Wisteria Lodge

  • Daughter of Resident/Service User
    8
  • Relative of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Mum moved to Wisteria in Dec 2014, after a stroke, with severe cognitive and mobility issues but their excellent care, friendliness, and inclusiveness of the hands on activities and entertainment programmes brought her back out of her shell. Mum really enjoyed her time there, and we were always happy she was safe and well cared for. Following a further stroke 3 years later, she returned from the hospital for end of life care and was treated with the dignity and respect she deserved until she passed away just before Christmas.

Her room was paid for the month so we, understandably, left its clearance until after the holiday. Wisteria didn't clearly inform us of the contract clause stating the extra week's charge after clearance for making good, and we were presented with an unexpected week's bill that could have been avoided. A single day's charge was deducted in apology, leaving us with 6 days costs and a bitter aftertaste to what should have been a lovely memory of Mum's last few years.

How likely would you be to recommend Wisteria Lodge? Likely

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Average Rating:   4.3 out of 5

Lalson, Home Administrator at Wisteria Lodge responded to this review on 04 Apr 2018:

Thank you for the feedback, all views are important to us and we are very pleased to hear that you were extremely happy with the 3 years of care your mother received from us.

Lovely home, constantly updated for the comfort of residents.
Care is of a very high standard by friendly, understanding staff.
Care plans are in place and regularly updated.
Family are welcomed at any time of the day or evening.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Lalson, Home Administrator at Wisteria Lodge responded to this review on 04 Apr 2018:

Thank you for the lovely feedback.

We were very impressed with the home after receiving many recommendations from friends. The staff were outstanding in their care of our loved one. They got to know our loved one really well and catered to his every wish. If he wanted anything they would get it for him - usually vanilla ice cream or lemonade. We are so grateful to the staff for making our loved one feel loved and supported during our loved ones stay at Wisteria Lodge. Outstanding.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Lalson, Administrator at Wisteria Lodge responded to this review on 23 Mar 2018:

Thank you for the lovely feedback.

I and my family are very satisfied and happy with the service mum receives. She is treated so well and with great care. The staff are always welcoming and helpful with any requests or needs either by mum herself or by her family.

I feel that she is in a safe and protected environment and that I can know that at all times she is receiving the care she needs.

Wisteria Lodge is a lovely home and we are very grateful for the love and care she has there.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.9 out of 5

Cannot fault the care/support mum has received. All staff, without exception, are very caring and attentive. All visitors are made to feel very welcome and nothing is too much trouble.
Mum is really happy in her new home and enjoys the activities and the food. Thank you to all at Wisteria for your care/support.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

C.M Lalson, Administrator at Wisteria Lodge responded to this review on 15 Jan 2018:

Thank you for the lovely feedback.

The care my husband received in Wisteria Lodge was exemplary.
All the staff from the manager to domestic staff were caring and professional.
They made the 'home' in the nursing home a reality.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

Martina, Director at Wisteria Lodge responded to this review on 12 Sep 2017:

Thank you, Sylvia, for your kind words, we really appreciate the feedback.

Kind regards.

Martina

We were very happy with the care my stepmother received during the 3 and a half years she lived there. We were all treated with great kindness and gentleness, especially around the time that my stepmother passed away. We never had any complaints.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

The home is of the highest standard in care, dignity, menus, nursing, cleanliness and staff. It is of an exemplary standard.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

My wife came into the home for end of life care. She could not have received better care or more love during this difficult time. The managers, carers and nurses are clearly very skilled and have a wonderful positivity and caring nature to both residents and visitors. The lodge has everything a resident would want, lovely carers and the feel of your own home.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

Jane, Manager at Wisteria Lodge responded to this review on 21 Mar 2017:

Thank you for the lovely feedback.
Please feel free to visit us for a cup of coffee anytime

Thank you for looking after my relative, I could not have chosen a better place to stay for her final move. Thank you for all the tea, I will miss it.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

My mother was a resident for 8 months. When she first arrived her self-esteem was very low. With staff encouragement, she found she could do small but to her significant things like using a cup and saucer. After around 2 months, her somewhat sarcastic sense humour had returned and she gossiped with the staff who were willing to chat. She was laughing and joining in events at Wisteria Lodge. Her general health improved. At all times the staff were very warm and welcoming to the family including very young grandchildren.
Unfortunately, ill health did strike quite suddenly and the staff supported her and the whole family . Thank you Wisteria lodge.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.3 out of 5

Jane, Manager at Wisteria Lodge responded to this review on 12 Aug 2016:

Thank you for your positive comments. You are all a part of Wisteria family and very welcome to visit us anytime.

I think Wisteria Lodge is absolutely marvellous. It feels like one big family, all the staff are so kind and caring, and make me and my sister so welcome when we visit. Mum has Alzheimer's and can become quite agitated, but they are so calm and good with her, and I am so relieved that I can rely on them and trust them to look after her. The events ladies are tireless in finding activities to keep the residents happy and busy. The food is as good as you would make yourself at home, and we enjoy eating there with Mum on occasion. The rooms are all spotlessly clean, and the whole building smells clean and fresh. I cannot recommend it highly enough!

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

My auntie was a resident at Wisteria Lodge for almost five years. It's painful to see someone you love go into a home but she was always treated with love and respect. I felt it made a big difference having registered mental nurses employed at the home as they have a greater understanding of people with dementia. My aunty sadly passed away last month but she was looked after well, it eased the pain of losing her. The night nurses took care of my mum and myself.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.8 out of 5

To all at Wisteria Lodge, thank you so much for all you have done in caring for my mother over the past two years. I have always been made very welcome on my visits and it has been such a comfort and re-assurance to know that she is receiving the best care possible.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

Wisteria is very 'home from home' and has a calm, peaceful aura about it. As a family we are so pleased that our Mum spent her last few months with those guys looking after her and they did a fantastic job. They are truly caring and know what they are doing. We thank them so much for everything they did. If you are looking for a nursing home I can't recommend this one enough.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.7 out of 5

Wisteria Lodge, it's directors, managers and carers have provided a first class service in looking after my mother throughout the last 2 year stay. She suffered from dementia but was always treated with care and compassion. She was made to feel that Wisteria was her home and we, her family, have nothing but praise and admiration for all that was done for her and us. If asked to score Wisteria Lodge and the care it provides out of a maximum of 10, then it is an 11! We all feel very fortunate in mum living out her final days in such a magnificent home. Thoroughly recommended.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   5 out of 5

Martina, Director at Wisteria Lodge responded to this review on 27 Jan 2016:

Thank you for your very kind words, I have passed your feedback to our staff. We will miss all of you very much, you are all very welcome to visit anytime.

My brother has been a resident since July 2014. He is very comfortable there and being very well looked after. He finds that the nursing and other staff are very friendly and caring. In addition the food is good.

How likely would you be to recommend Wisteria Lodge? Extremely Likely

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Average Rating:   4.5 out of 5

Martina Brown, Director at Wisteria Lodge responded to this review on 11 Nov 2015:

To dear Ivy
Thank you so much for your kind feedback, we really appreciate the time you have taken to help us monitor our service. Kind regards Martina

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Bed Vacancies

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Awards / Recognitions

March 2018

Investors in people

Recipient: Wisteria Lodge

Date: Tuesday 20 Mar 2018

more details

February 2018

Investors in People

Recipient: Wisteria Lodge

Date: Monday 05 Feb 2018

more details

January 2018

Gold Standard Framework

Recipient: Wisteria Lodge

Date: Wednesday 31 Jan 2018

more details

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Care Home Idol 2016

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