Wisteria Lodge

82 London Road, Horndean, Waterlooville PO8 0BU
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Top 20 carehome certificate
10 44 Reviews
  • Wisteria Lodge, Waterlooville
Wisteria Lodge is a family owned, happy care home providing nursing for the discerning elderly in Horndean, Waterlooville.

A recent innovative extension provides beautifully well-appointed rooms with en-suite wet rooms.

A hydrotherapy bath with mood lighting and aromatherapy has added a touch of luxury together with the salon which offers complimentary holistic therapies to soothe the body and soul.

Manager Jane, a finalist in the National Care Awards is supported by carefully selected Nurses and Healthcare Assistants to provide a real 'home from home.'

Staff are trained to support residents in living active lifestyles and maintaining their individual abilities, treasuring life memories and experiences.

Come and have a cup of tea with us, enjoy some cake prepared by Head Chef.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1450 – £1550
  • Self-Funded Residential Dementia Care: £1450 – £1600
  • Self-Funded Nursing Care: £1450 – £1650
  • Self-Funded Nursing Dementia Care: £1450 – £1650
  • RESPITE Self-Funded Residential Care: £1500 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1650
  • RESPITE Self-Funded Nursing Care: £1500 – £1700
  • RESPITE Self-Funded Nursing Dementia Care: £1500 – £1700

Care fees are subject to needs assessment
Standard care fee included accommodation , food & drinks , activities , personal care & nursing care
Excluded personal expenses like Hairdressing / Chiropody / Toiletries etc.

These prices are only a guideline, please contact Wisteria Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Owner

  • Wisteria Lodge Ltd

Person in charge

  • Martina Brown (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2006
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (16)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Standard Visiting Hours from 10am to 7pm

Parking

  • On site parking

Wisteria Lodge Reviews (44)

10

Wisteria Lodge has a Review Score of 10 (9.990) out of 10, based on 16 reviews in the last 2 years.
Over all time Wisteria Lodge has 44 reviews.

Overall Experience
  • 41
  • 3
  • 0
  • 0
  • 0
Date Published
  • 44
  • 3
  • 8
  • 16
  • 28
Reviewer Connection to Wisteria Lodge
  • 21
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 44, showing 41-44
Review from Sue (Daughter of Resident) published on 1 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wisteria is very 'home from home' and has a calm, peaceful aura about it. As a family we are so pleased that our Mum spent her last few months with those guys looking after her and they did a fantastic job. They are truly caring and know what they are doing. We thank them so much for everything they
did. If you are looking for a nursing home I can't recommend this one enough.
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  • Treated with Dignity
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  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally (Daughter of Resident) published on 1 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all at Wisteria Lodge, thank you so much for all you have done in caring for my mother over the past two years. I have always been made very welcome on my visits and it has been such a comfort and re-assurance to know that she is receiving the best care possible.
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  • Care / Support
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  • Treated with Dignity
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Review from Jonathan S (Son of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wisteria Lodge, it's directors, managers and carers have provided a first class service in looking after my mother throughout the last 2 year stay. She suffered from dementia but was always treated with care and compassion. She was made to feel that Wisteria was her home and we, her family, have nothing
but praise and admiration for all that was done for her and us. If asked to score Wisteria Lodge and the care it provides out of a maximum of 10, then it is an 11! We all feel very fortunate in mum living out her final days in such a magnificent home. Thoroughly recommended.
Reply from Martina, Director at Wisteria Lodge

Thank you for your very kind words, I have passed your feedback to our staff. We will miss all of you very much, you are all very welcome to visit anytime.

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Review from Ivy E (Sister of Resident) published on 13 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been a resident since July 2014. He is very comfortable there and being very well looked after. He finds that the nursing and other staff are very friendly and caring. In addition the food is good.
Reply from Martina Brown, Director at Wisteria Lodge

To dear Ivy
Thank you so much for your kind feedback, we really appreciate the time you have taken to help us monitor our service. Kind regards Martina

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 10.0 (9.990)

Overview of Review Score

The Review Score of 10 (9.990) out of 10 for Wisteria Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.990 for Wisteria Lodge is calculated as follows: ( (189 Excellents x 5) + (2 Goods x 4) ) ÷ 191 Ratings = 4.99
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wisteria Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 May 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (2)

Andy and Martina

Andy and Martina Brown

Job Title: Director and RM Joined: 2000

Martina and Andrew have been owners and managers of Wisteria Lodge for over 20 years. They are passionate about the quality of care residents receive and always strive to improve the care service provided.

Michael

Michael Lalson

Job Title: Nominated Individual Joined: 2014

Business Support Manager and Nominated Individual.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wisteria Lodge to verify any information. View our terms and conditions. Wisteria Lodge has an Enhanced Service - more info.