Lawnbrook Care Home

15 Lawn Road, Portswood, Southampton SO17 2EX
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9.8 96 Reviews
  • Lawnbrook Care Home, Southampton
Lawnbrook Care Home, in Portswood, Southampton, is a purpose-built Residential care home with 30 beds which are all en suite. It has beds available for a variety of residential and dementia care requirements, for long and short term stays, having additional expertise to care for dementia sufferers.

The home is also an ideal facility for people who have physical disabilities, with spacious interiors and comfortable furnishings to ensure that mobility problems are made simpler - with occupancy for couples and friends also.

An open-plan interior makes for a pleasant social setting, with private meeting areas and even a small chapel area.

The team of Carers are committed to providing excellent care and maintain the residents' person-centred care plan.

Residents are encouraged to participate in activities and events and also indulge in delicious cooked meals.

The latest digital care planning system is used by care staff to prepare a person-centred care plan and record the care that residents receive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £900 – £1100
  • RESPITE Self-Funded Residential Care: £900 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1100

(These prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Lawnbrook Care Home Ltd

Person in charge

  • Jocy Mathew (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (30)

Lawnbrook Care Home Reviews (96)

9.8

Lawnbrook Care Home has a Review Score of 9.8 (9.774) out of 10, based on 31 reviews in the last 2 years.
Over all time Lawnbrook Care Home has 96 reviews.

Overall Experience
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Date Published
  • 96
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Reviewer Connection to Lawnbrook Care Home
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Total of 96, showing 81-96
Review from Suzanne G (Daughter of Resident) published on 17 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident at Lawnbrook Care Home for around a year now and has settled in really well. She is very happy and looks very well looked after and she says how lovely the staff are. She has just celebrated her 100th birthday and the home, along with the family, put on a party to celebrate.
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Review from June D (Friend of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A dear friend of many years standing has now resided in your home for many months. She is so happy and content and has nothing but praise for the staff and her care. She wants to be there until the end of her days. When visiting, we have had nothing but courtesy, warmth and helpfulness. Nothing is too
much trouble. We would recommend your care home without hesitation.
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Review from Penny J (Daughter of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother always looks well cared for and happy. The staff are always friendly and helpful. The other residents all seem happy in their environment. I have no complaints about my mother's welfare or about the care home.
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Review from Carolyn V (Daughter-in-law of Resident) published on 26 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care is exceptional. The first priority of the staff is always the residents.
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Review from Jane D (Friend of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was the resident's birthday and the staff had gone to great lengths to make sure he had a happy day.


The staff seemed very caring and responsive to the needs of all the residents.


The building was newly decorated with the use of primary colours in the furnishings which made the ambience bright

and uplifting.
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Review from J F (Daughter of Resident) published on 29 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled well and has made friends. We always find the staff very friendly and helpful. They are always kind and caring with my mum and the other residents.
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Review from W W (Daughter of Resident) published on 17 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy, lots of activities and entertainment scheduled on a regular basis including a hairdresser and podiatry.
Staff are very friendly.
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Review from Viv L (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I did a review last year and all my comments are the same. Now my dad has been in Lawnbrook longer my views have grown with more fondness of the place. The staff work so very hard and nothing is ever too much trouble. We have just had a wonderful Easter party which was just lovely. So many families
came, again the staff worked so hard and made the best day for everyone. Thank you everyone.
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Review from Chris D (Son of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant, well run home with friendly, caring staff. Plenty of activities for residents. Glad we found this home for my mother.
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Review from F S (Daughter of Resident) published on 26 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very happy here and settled very quickly. There are lots of activities during the week and she always has someone to talk to. All her needs, including appointments with nurses and doctors, are covered.
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Review from S C (Daughter of Resident) published on 19 April 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at this care home are lovely, they show genuine warmth and friendship to my dad. My dad is always clean and dressed nicely and his room is also clean too. This care home has fewer activities and less opulent menus than other more expensive places, but knowing my dad appreciated banter more
than these things, it was the right choice for him.
It is always tough moving into a care home but within a week he was less stressed than he had been in a few years.
That was 14months ago.
Reply from Shan Visram, Director of Operations at Lawnbrook Care Home

Dear Ms Claremont


Thank you for your review of Brookvale House, I am glad that your father has settled into is new environment and has enjoyed his time at Brookvale House.
I note that you currently find the Food/Drink and the Activities only satisfactory, and I am happy to arrange a meeting with you and our Care Manager to discuss where improvements can be made in these areas.


Thank you for your high praise if the quality of care and staff at the Home, I will let them know about your kind words that you have said.

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Review from Susan H (Daughter of Resident) published on 23 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum's overall health has improved greatly since moving to LawnBrook last year. The staff are dedicated and caring and always have time for her. She often tells me that if she's having trouble sleeping at night, they will bring her a cup of tea and sit and have a chat with her which I find most reassuring.
Praise too for the management, nothing is too much trouble for them. Staff and management give their support not just to Mum but to me and my family as well which I greatly appreciate as it's been a difficult time for us all emotionally. I feel content knowing that Mum is in a clean, warm and friendly environment being well fed and well looked after.
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Review from Sue M (Power of Attorney of Resident) published on 16 January 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
In the past year, we have seen the transfer of ownership and the gradual improvements undertaken in Lawnbrook. They have been achieved with little disturbance to the residents and fully explained and residents fully reassured if any inconvenience, ever unavoidably, incurred around them.


When this

care home was chosen in October 2015, it was because of the Management team and their understanding of our friend - his health and his change of circumstances of moving out of his own home - completely new life style. Also, in the past year, there has been a change in the Management staff and we are very happy just how quickly the change became the reassuring 'norm' again. With the Manager and Assist' Manager and their amazing support team we are looking forward to 2017 and continuing working together to the happiness of our dear friend. Since the new manger arrived, the medical welfare has improved and daily care increased too.
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Review from Viv L (Daughter of Resident) published on 9 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad had to go into care after a very trying time at home. Emotionally, it was a very hard time for us, we found a home that dad calls his home as he is very happy there. He has a great room, it's always clean and tidy, fresh towels in the bathroom daily, bedding always fresh. Dad is always clean
shaven and well looked after. The food is amazing always freshly cooked. The choice is very good, this is so important as dad just loves his food. The staff are the best, very friendly - nothing is too much trouble.
They keep me informed about everything, they've been a power of strength for me as well, such a busy home and they all do remarkably well. I'm in healthcare myself so I know the pressure they're under. They do a lot of activities. My dad's health and wellbeing has improved so much.
So I know my dad's last few years are going to be good, fulfilled and safe, and that I thank the whole team at Lawnbrook. Everyone there seems to work so well as a team, my dad and I love them all.
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Review from Jenny H (Resident) assisted by family/friend published on 17 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Peace of mind knowing that my mother is being looked after and cared for in homely surroundings. Very lovely caring staff who genuinely care for the residents. A good variety of food, which is cooked well. There is a daily entertainment programme. Very clean home, keeping the place smelling sweet, so
altogether a very nice place to live and be looked after.
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Review from S B (Daughter-in-law of Resident) published on 27 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came to Christmas party, everyone was singing. They were all involved and had a lovely time. Staff always smiling and helpful.
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Current Review Score: 9.8 (9.774)

Overview of Review Score

The Review Score of 9.8 (9.774) out of 10 for Lawnbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.774 for Lawnbrook Care Home is calculated as follows: ( (305 Excellents x 5) + (50 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 367 Ratings = 4.774
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lawnbrook Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jocy

Jocy Mathew

Job Title: home Manger Joined: 2021

After moving to the UK from India to pursue my Master’s in Public Health, I transitioned into the health and social care sector. Prior to this, I was a registered pharmacist in India.


In 2021, I joined Lawnbrook as a Senior Carer and was promoted to Head of Care in February 2022. Most recently, in 2025, I was appointed Acting Manager.


My leadership style is centred on empowering my team and fostering a collaborative, supportive work environment. I am deeply committed to ensuring the consistent delivery of high-quality care to all residents. I am particularly passionate about building a strong team culture, helping staff work to the full extent of their skills and training, and continuously adapting to evolving models of care.


Outside of work, I am very family-oriented. I enjoy spending time with my family, managing my children’s busy schedules, and making the most of our days out together. I also have a strong interest in cooking, which I find both creative and relaxing.

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