Lawnbrook Care Home

15 Lawn Road, Portswood, Southampton SO17 2EX

Lawnbrook Care Home, Southampton, Hampshire
Lawnbrook Care Home, Southampton, Hampshire
Lawnbrook Care Home, Southampton, Hampshire

Lawnbrook Care Home has beds available for a variety of residential and dementia care requirements, for long and short term stays, having additional expertise to care for dementia sufferers.

The home is also an ideal facility for people who have physical disabilities, with spacious interiors and comfortable furnishings to ensure that mobility problems are made simpler - with occupancy for couples and friends also.

An open plan interior makes for a pleasant social setting, with private meeting areas and even a small chapel area.

Owner: Lawnbrook Care Home Ltd

Person in charge: Pooja Dhoot (Registered Manager)

Local Authority / Social Services: Southampton City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Languages Spoken by Staff (other than English): Hindi, Polish

Single Rooms: 30

Rooms with ensuite WC: 30

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Lawnbrook Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Lawnbrook Care Home has a Review Score of 9.6 (9.575)

The Review Score of 9.6 (maximum of 10) for Lawnbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Lawnbrook Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 16 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.575 for Lawnbrook Care Home is calculated as follows: ( (125 Excellents x 5) + (87 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 214 Ratings = 4.575

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Lawnbrook Care Home is based on 16 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 16 Reviews ÷ 6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    11
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lawnbrook Care Home?

  • Extremely LIKELY
    14
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lawnbrook Care Home

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

My mum has been a resident at Lawnbrook Care Home for around a year now and has settled in really well. She is very happy and looks very well looked after and she says how lovely the staff are. She has just celebrated her 100th birthday and the home, along with the family, put on a party to celebrate.

How likely would you be to recommend Lawnbrook Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

A dear friend of many years standing has now resided in your home for many months. She is so happy and content and has nothing but praise for the staff and her care. She wants to be there until the end of her days. When visiting, we have had nothing but courtesy, warmth and helpfulness. Nothing is too much trouble. We would recommend your care home without hesitation.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The level of care is exceptional. The first priority of the staff is always the residents.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

My mother always looks well cared for and happy. The staff are always friendly and helpful. The other residents all seem happy in their environment. I have no complaints about my mother's welfare or about the care home.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

It was the resident's birthday and the staff had gone to great lengths to make sure he had a happy day.

The staff seemed very caring and responsive to the needs of all the residents.

The building was newly decorated with the use of primary colours in the furnishings which made the ambience bright and uplifting.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Mum has settled well and has made friends. We always find the staff very friendly and helpful. They are always kind and caring with my mum and the other residents.

How likely would you be to recommend Lawnbrook Care Home? Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy, lots of activities and entertainment scheduled on a regular basis including a hairdresser and podiatry.
Staff are very friendly.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I did a review last year and all my comments are the same. Now my dad has been in Lawnbrook longer my views have grown with more fondness of the place. The staff work so very hard and nothing is ever too much trouble. We have just had a wonderful Easter party which was just lovely. So many families came, again the staff worked so hard and made the best day for everyone. Thank you everyone.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very pleasant, well run home with friendly, caring staff. Plenty of activities for residents. Glad we found this home for my mother.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is very happy here and settled very quickly. There are lots of activities during the week and she always has someone to talk to. All her needs, including appointments with nurses and doctors, are covered.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

When looking for a care home for my mother the first thing we were struck by was the friendliness of the staff to us and the residents. Now 6 weeks into my mother's care we are still so impressed by the friendliness, care and dedication shown to the residents. By all accounts the food is brilliant! The building is clean, and the care is caring with respect. The management and staff deserve so much credit in making the care home feel like home!

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at this care home are lovely, they show genuine warmth and friendship to my dad. My dad is always clean and dressed nicely and his room is also clean too. This care home has fewer activities and less opulent menus than other more expensive places, but knowing my dad appreciated banter more than these things, it was the right choice for him.
It is always tough moving into a care home but within a week he was less stressed than he had been in a few years.
That was 14months ago.

How likely would you be to recommend Lawnbrook Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Shan Visram, Director of Operations at Lawnbrook Care Home responded to this review on 28 Mar 2017:

Dear Ms Claremont

Thank you for your review of Brookvale House, I am glad that your father has settled into is new environment and has enjoyed his time at Brookvale House.
I note that you currently find the Food/Drink and the Activities only satisfactory, and I am happy to arrange a meeting with you and our Care Manager to discuss where improvements can be made in these areas.

Thank you for your high praise if the quality of care and staff at the Home, I will let them know about your kind words that you have said.

The care that is provided for my mother at Lawnbrook Care Home is reassuring and my mother has clearly benefitted from the care and support that is on hand. The staff do a great job under what often seems to be very challenging conditions. The staff made a great effort to ensure that my mother's recent ninetieth birthday was a memorable occasion. All in all, Lawnbrook provides good peace of mind that my mother is being looked after.

How likely would you be to recommend Lawnbrook Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Mum's overall health has improved greatly since moving to LawnBrook last year. The staff are dedicated and caring and always have time for her. She often tells me that if she's having trouble sleeping at night, they will bring her a cup of tea and sit and have a chat with her which I find most reassuring. Praise too for the management, nothing is too much trouble for them. Staff and management give their support not just to Mum but to me and my family as well which I greatly appreciate as it's been a difficult time for us all emotionally. I feel content knowing that Mum is in a clean, warm and friendly environment being well fed and well looked after.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

In the past year, we have seen the transfer of ownership and the gradual improvements undertaken in Lawnbrook. They have been achieved with little disturbance to the residents and fully explained and residents fully reassured if any inconvenience, ever unavoidably, incurred around them.

When this care home was chosen in October 2015, it was because of the Management team and their understanding of our friend - his health and his change of circumstances of moving out of his own home - completely new life style. Also, in the past year, there has been a change in the Management staff and we are very happy just how quickly the change became the reassuring 'norm' again. With the Manager and Assist' Manager and their amazing support team we are looking forward to 2017 and continuing working together to the happiness of our dear friend. Since the new manger arrived, the medical welfare has improved and daily care increased too.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My dad had to go into care after a very trying time at home. Emotionally, it was a very hard time for us, we found a home that dad calls his home as he is very happy there. He has a great room, it's always clean and tidy, fresh towels in the bathroom daily, bedding always fresh. Dad is always clean shaven and well looked after. The food is amazing always freshly cooked. The choice is very good, this is so important as dad just loves his food. The staff are the best, very friendly - nothing is too much trouble.
They keep me informed about everything, they've been a power of strength for me as well, such a busy home and they all do remarkably well. I'm in healthcare myself so I know the pressure they're under. They do a lot of activities. My dad's health and wellbeing has improved so much.
So I know my dad's last few years are going to be good, fulfilled and safe, and that I thank the whole team at Lawnbrook. Everyone there seems to work so well as a team, my dad and I love them all.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Peace of mind knowing that my mother is being looked after and cared for in homely surroundings. Very lovely caring staff who genuinely care for the residents. A good variety of food, which is cooked well. There is a daily entertainment programme. Very clean home, keeping the place smelling sweet, so altogether a very nice place to live and be looked after.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Came to Christmas party, everyone was singing. They were all involved and had a lovely time. Staff always smiling and helpful.

How likely would you be to recommend Lawnbrook Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Submit a Review for Lawnbrook Care Home

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Lawnbrook Care Home

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lawnbrook Care Home