Lawnbrook Care Home

15 Lawn Road, Portswood, Southampton SO17 2EX
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9.8 95 Reviews
  • Lawnbrook Care Home, Southampton
Lawnbrook Care Home, in Portswood, Southampton, is a purpose-built Residential care home with 30 beds which are all en suite. It has beds available for a variety of residential and dementia care requirements, for long and short term stays, having additional expertise to care for dementia sufferers.

The home is also an ideal facility for people who have physical disabilities, with spacious interiors and comfortable furnishings to ensure that mobility problems are made simpler - with occupancy for couples and friends also.

An open-plan interior makes for a pleasant social setting, with private meeting areas and even a small chapel area.

The team of Carers are committed to providing excellent care and maintain the residents' person-centred care plan.

Residents are encouraged to participate in activities and events and also indulge in delicious cooked meals.

The latest digital care planning system is used by care staff to prepare a person-centred care plan and record the care that residents receive.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 30 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1100 – £1300
  • Self-Funded Residential Dementia Care: £900 – £1100
  • RESPITE Self-Funded Residential Care: £900 – £1100
  • RESPITE Self-Funded Residential Dementia Care: £900 – £1100

(These prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements.)

These prices are only a guideline, please contact Lawnbrook Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Lawnbrook Care Home Ltd

Person in charge

  • Jocy Mathew (Acting Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2017

Room Information

  • Single Rooms (30)

Lawnbrook Care Home Reviews (95)

9.8

Lawnbrook Care Home has a Review Score of 9.8 (9.772) out of 10, based on 30 reviews in the last 2 years.
Over all time Lawnbrook Care Home has 95 reviews.

Overall Experience
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Date Published
  • 95
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Reviewer Connection to Lawnbrook Care Home
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Total of 95, showing 21-40
Review from Sandra P (Wife of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has dementia and has been living in Lawnbrook Care Home for over a year. The staff there are always kind, caring, cheerful and patient and welcoming to visitors. The food looks home-cooked and inviting. All residents have access to other services, like chiropody or GP and I am always kept
informed of any changes. My husband tells me he is happy there, even though he'd rather be home.
I have no hesitation recommending Lawnbrook to anyone seeking a care home for their loved one and would like to thank all staff who work hard to make residents feel happy, settled and comfortable.
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Review from Janice A (Daughter of Resident) published on 23 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
It is a friendly care home, the staff are helpful and caring, showing kindness and privacy to the service users. My 100-year-old mother seems to be settling in well after the shock of leaving the hospital and going straight to a care home.
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Review from M L (Wife of Resident) published on 10 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a two-week stay in hospital he was transferred to Lawnbrook at our request to enable him to recover and improve his mobility. The staff were all very welcoming, caring, helpful and efficient. During his four-week stay, all aspects of his health were assessed by a GP, community nurse, occupational
therapist, community mental health doctor and optician. His general health and mobility under their care improved sufficiently to enable him to return to his home to live.
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Review from S W (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was treated with dignity and respect by the staff at the care home. They were kind and gentle, which gave us comfort as a family. The staff often spoke to Mum in Punjabi or Hindi which was lovely to hear and see.
The care home facilitated Mum's passing to be as comforting as possible. We as a family
appreciate the space, care, and respect we were shown. It has made a huge difference. The team at the care home provides excellent care.
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Review from B H (Son of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't express my heartfelt gratitude for the exceptional care my Mum receives at Lawnbrook Care Home. Due to her dementia, she needed a supportive environment and from the very start, the staff were incredibly kind, respectful, and attentive to her needs. Mum thrived in the communal setting, with
the ethos of bringing the residents together made a significant difference. The small lounges at Lawnbrook provide lovely spaces for family celebrations, which meant a lot to us.
Even during her setbacks with health the staff encouraged her independence and made sure she was comfortable in the main lounge.
In her final weeks, the staff provided her with love and respect and they were so supportive of the family, and supplied plenty of tea and biscuits! I cannot praise them enough.
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Review from Caroline A (Daughter of Resident) published on 4 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, knowledgeable and professional staff. Very good communication relating to any issue, proactive in organising outside care (dentist, district nurse, GP).
The staff at Lawnbrook made such an effort to make my Mum comfortable, she really did not want to go into a care home and combined
with advanced Alzheimer's her behaviours were challenging. The staff were so patient, understanding and caring, so my mum settled.
The home itself is always clean, bright and wholesome. There are lots of activities planned daily for the residents, birthdays celebrated and there's a real effort to provide a home-from-home environment.
Visiting is always easy and requirements are accommodated at short notice.
The excellent food is also worth mentioning, all home cooked together with snacks and tea served. I can't praise this home, all the staff and especially the manager, enough. They have been so supportive and understanding towards me and my mum during a very challenging time.
Reply from Mimi Ernesto, Manager at Lawnbrook Care Home

We wholeheartedly want to thank you, Mum and your family for your immense support and trust in our service.

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Review from Janet W (Daughter of Resident) published on 9 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very polite and helpful staff. Friendly and welcoming. Staff listen to residents and help where needed. Well organised and homely.
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Review from J M (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff all very friendly to visitors and residents. Managers excellent. Always make a point of updating us on Dad's health and well-being as soon as we arrive. Have been very proactive in sorting out appointments and taking action on health issues with GP and team. Managers have also kept me informed
of any issues by telephone in a timely fashion. Chef is very good, offering a wide selection of homemade foods with a varied menu along with traditional home cooking.
We as a family are extremely grateful to the whole team for their understanding and care.
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Review from A M (Daughter-in-law of Resident) published on 15 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I came to view the care home I was impressed but now having a family member here I am delighted to have made the right choice. Most importantly the staff are wonderful, helpful, professional and courteous. Rooms are clean and able to make them homely for the resident. The activities are good and
enjoyable. I have had great feedback from my mother-in-law, especially about how great the staff are.
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Review from Surinder H (Son of Resident) published on 13 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care for my mother. She is well looked after and cared for. Medication is given routinely and her health and wellbeing have improved immensely. Mum enjoys the food.
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Review from L M (Daughter of Resident) published on 27 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is very pleased with the care she is provided. Mother does not speak English so there is a language barrier. However, the staff went above and beyond to ensure my mother's needs are fully met and her wishes are included as much as possible. The food is amazing and my mother's rooms, as well as
her personal care, are maintained at a high standard. Thank you for your care, compassion and inclusiveness.
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Review from Anna B (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are so friendly and caring at Lawnbrook. I really feel that our mother is in good hands. They are working hard to look after our mother's medical needs and provide lovely entertainment. The food is also good.
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Review from N S (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have ticked all the boxes below and I am happy to be here.
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Review from S P (Resident) published on 27 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very very good being in Lownbrook I am very happy there. Very good staff and food is very good.
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Review from Jill W (Resident) published on 24 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The food is excellent. The staff are very thoughtful and helpful. The residents are all friendly. Because of covid, I feel a bit restricted being unable to out.
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Review from D T (Son of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lawnbrook has become my mum's new home since COVID has hit us. Mum has been welcomed and accepted into the home. I have seen kind, thoughtful and caring staff look after my mum and support her through a difficult transition into care.
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Review from Jackie S (Daughter of Resident) published on 15 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very confident that my dearest mum is being well looked after by very caring staff.
I am particularly impressed by the activities encouraged and support given.
Reply from Marie Toledo, Manager at Lawnbrook Care Home

Thank you, Jackie, for the review. We are continuously updating our facilities to modernise it and make it more homely, when the restrictions are lifted you will see a big difference a year since you last see it.

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Review from Brian T (Brother of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and warm reception.
Staff are friendly to all residents and myself, wanting to please.
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Review from W G (Daughter of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel happy that my mother is safe and being looked after. She is always happy when I visit, there is regular entertainment of which my mother is encouraged to joining in. The staff are friendly and welcoming.
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Review from Richard C (Son of Resident) published on 30 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic care home, friendly staff, keeps me informed on everything. Look after my Dad really well. He's very happy there and looks really well since he moved here.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Lawnbrook Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 30 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.772 for Lawnbrook Care Home is calculated as follows: ( (295 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 355 Ratings = 4.772
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lawnbrook Care Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Feb 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Jocy

Jocy Mathew

Job Title: home Manger Joined: 2021

After moving to the UK from India to pursue my Master’s in Public Health, I transitioned into the health and social care sector. Prior to this, I was a registered pharmacist in India.


In 2021, I joined Lawnbrook as a Senior Carer and was promoted to Head of Care in February 2022. Most recently, in 2025, I was appointed Acting Manager.


My leadership style is centred on empowering my team and fostering a collaborative, supportive work environment. I am deeply committed to ensuring the consistent delivery of high-quality care to all residents. I am particularly passionate about building a strong team culture, helping staff work to the full extent of their skills and training, and continuously adapting to evolving models of care.


Outside of work, I am very family-oriented. I enjoy spending time with my family, managing my children’s busy schedules, and making the most of our days out together. I also have a strong interest in cooking, which I find both creative and relaxing.

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