Auburn Mere, Watford, Hertfordshire
Auburn Mere, Watford, Hertfordshire
Auburn Mere, Watford, Hertfordshire

Auburn Mere is a thirty-four capacity Watford care home, that is excellent for long-term residential care, while also offering respite and day care provision.

Together with comfortable living standards, residents of Auburn Mere enjoy a flexible itinerary, with many outings and activities organised for their enjoyment, though with privacy and dignity respected at all times.

Carers are well-qualified and dedicated to a consistent and satisfying service, being also experienced in taking care of the often complex needs of people with a form of dementia.

Group: JSAI Country Home Ltd

Person in charge: M Kelly (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 37 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 31

Shared Rooms: 3

Rooms with ensuite WC: 29

Weekly Charges Guide: Personal Care Single £700 – £950 (These prices are only a guideline, please contact Auburn Mere to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Parking:

plenty of care park spaces available

Latest Care Quality Commission* Report on Auburn Mere: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Auburn Mere has a Review Score of 9.6 (9.635)

The Review Score of 9.6 (maximum of 10) for Auburn Mere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Auburn Mere in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.689 for Auburn Mere is calculated as follows: ( (96 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 132 Ratings = 4.689

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.946 Points relating to the number of positive Reviews for Auburn Mere is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.4 positive Reviews (37 registered maximum number of service users ÷ 5). 7 Reviews ÷ 7.4 Target = 0.946

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    10
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Auburn Mere?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Auburn Mere

  • Son of Resident/Service User
    5
  • Daughter of Resident/Service User
    4
  • Resident / Service User
    2

Auburn Mere is a lovely care home in a beautiful rural setting. The staff are friendly, accommodating, competent, and caring. The facilities are excellent. I feel very fortunate to have found this ideal care home for my mother.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Respect for the client's choice is something that stands out at Auburn Mere. Clients are treated individually and you will still see clients up late in the evening. Visitors at whatever time of the day or evening are positively welcomed. Even when I arrive at the home with my Mum who had been in casualty, she was greeted with joy that she'd returned. It really is a home, not an institution. Normal activities are happening with clients all the time so there is a positive atmosphere and yet it is one of the cheapest homes in the area.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

We chose Auburn Mere after visiting 9 other care homes in the local area.
We liked it because it felt "homely" rather than like a hospital or student accommodation.
The rooms are a good size on the whole, with high ceilings and nicely decorated.
We also received the best advice from the staff on how to move my father there to make it as seamless as possible. It also helps that price-wise it's mid-range.
If I had any feedback it would be that communication can be lacking at times and laundry can be a bit slap-dash.
But my father is safe and well overall.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

All the carers are lovely and treat Dad well. He moved into the home in October 2016. Since then I asked senior staff, on more than one occasion, to request certain things from Dad's GP and they had not been done. This resulted in me having to make an appointment with the GP to get them done eg blood test. I will now always email my requests to the home to ensure they are carried out. Otherwise, Dad is happy and well looked after. Having had previous experience of a nursing home where my mother stayed, Auburn Mere is very good in comparison.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I moved in here last October 2016 and to date, I am reasonably satisfied. The carers and staff are marvellous and very kind and considerate. The main meal of the day (lunchtime) is not always as I would like it, but I am a fussy eater, having been spoilt at home by my wife who was a trained cook, and I should think that it must be very difficult catering for people's varying taste. At this moment in time, I am quite happy living here.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother went in Auburn Mere in July 2016. This was undoubtedly the best care provider which follows visiting several others in the area.
Due to my mother's age, they relocated her to the ground floor when a room was available, totally redecorating to our preferred choice.
My mother is very happy at Auburn Mere and finds the staff very caring and attentive.
My observations on my regular visits confirm this fact.
There are regular activities for those who want to participate.
Bathed regularly and hairdressing available (important for women).
Plenty of rooms for residents to sit during the day, including a large area outside.
Also has family functions, e.g. annual fete.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Auburn Mere is a very caring, safe and friendly environment.
The staff treat all residents with dignity and respect and have a real concern for people's well-being. They spend time with everyone building relationships, and each resident has a one to one review on a regular basis to discuss how they feel, and any needs, concerns etc...this helps build trusting relationships with both residents and family/friends.
Residents are encouraged to participate in daily activities (where possible), and the all-inclusive approach has built a real feel of community within the home.
I have always been kept informed with regards my mother's treatment, and where necessary have been consulted on any changes in her condition.
Auburn Mere provides all of the necessary dietary requirements, plenty to eat and drink with a varied menu -with themed menus also.
Always plenty of staff available, and have created a safe and caring atmosphere and approach throughout the home.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

Initially my mother went to Auburn Mere for day respite care; shortly after this she became a full-time resident. It must always be a difficult decision to put a loved one into a care home, but if it had to be, I don't believe I could have found a better place. I was lucky; I had only viewed one other care home, but that was enough to convince me that I had found the right place. The accommodation was excellent; my mother had always been particular about her surroundings and we were encouraged to personalise her room. I was able to visit her regularly and was always offered tea or coffee and wonderful, home-made cake. While this may seem trivial, it made time spent with my mother relaxed and comfortable. The staff who cared for my mother were superb and I knew that she was being cared for far better than I could. She enjoyed the company of other residents and enjoyed participating in the activities. These were varied and included outings for lunch etc. I was able to join in these activities with her; they were fun. Sadly, my mother's health deteriorated and it was then that I fully appreciated the standard of care offered by Auburn Mere, which was above and beyond what could have been expected. It enabled her to spend her last days surrounded by people she knew, and who knew her, and not in hospital. I cannot recommend Auburn Mere too highly and will never be able to thank them enough for all they did for my mother.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Auburn Mere provides a cheerful, light and friendly home for my mother - both in its outlook on surrounding countryside, its public spaces and individual rooms. It succeeds in providing a caring environment for those with a range of physical and dementia problems, and you do not feel those with dementia are shut away. The staff are attentive, caring and patient and there is an appropriate range of activities.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My mother has been looked after exceptionally well over the past five years. I have nothing but praise for the care, attention, support and concern that she has received. The staff show true dedication for the overall care of the residents and the owners of the home are providing a beautiful environment for all.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in the home for several years. She has always had excellent care and is very happy there, still commenting on how nice and how kind the staff are. The lounge was recently almost doubled in size and a new large and comfortable conservatory was added.

How likely would you be to recommend Auburn Mere? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

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