Auburn Mere

Auburn Mere is a wonderful care home, that gives a warm home from home atmopshere. Benefitting from being a smaller home, this truly allows for a more personal feel, where staff really take time to get to know the residents on a personal level. There is always something fun or interesting for residents to get involved in and activities to keep their minds active. My grandad has dementia, and the staff have been fantastic in making him feel welcomed and safe, whilst providing us with reassurance that his needs are being fully met. Would 100% recommend.

Have always had a lovely experience with the staff at Auburn Mere. Extremely attentive and caring towards the residents. Always create a welcoming environment for those who visit. Care home is clean and well looked after. Always ready to help with queries and provide regular updates on how resident is getting on.

I cannot thank the staff enough for the kindness, patience and genuine care they have shown my dad. Living with dementia brings many challenges, but the team have always treated him with dignity, compassion and understanding. From the moment he arrived, they made every effort to make him feel safe, comfortable and valued. The staff take time to know him as a person; preferences, history, and personality, which has made a difference to his wellbeing. Communication, professionalism, and support shown to my dad and my family mean more than words can say. I would definitely recommend Auburn Mere.

My Mum has been at Auburn Mere for a few years now and she absolutely loves it. She is constantly telling us about how good the staff are to her and she enjoys the activities on offer to the full. This May was her 90th birthday and the staff gave us the use of the orangery - a beautiful, bright room with an outdoor terrace attached, so that the whole family could attend her party. They provided food and drink and made the room look very festive. Mum had a lovely time and it was wonderful that we could all celebrate together. I can't thank them enough.

Mum moved to Auburn Mere at the end of March after having attended as a day resident every Friday for the previous 18 months. Mum was diagnosed with Alzheimer's in 2020 and we had kept her in her own home with carers for as long as we felt Mum was safe. We viewed many residential care homes to select the right one for Mum for when she required more care and have been delighted with her transition to residential care. The team were really supportive before Mum moved, and couldn't have been more helpful on the actual day Mum moved in. It is such a lovely care home and feels more like a big homely house, rather than a care home, and all the staff are so friendly, cheerful and smiley. It is never easy having to move your Mum to a care home however all the team at Auburn Mere have made the move as easy as it could possibly be. We pop and see Mum whenever we want and nothing is too much trouble. Mum seems to have settled better than we could ever have hoped.

I could not wish for a a better residential home for my 96 year old mother who continues to flourish in this well run staff friendly environment.

My mum has been in Auburn Mere for just over a year. She did not want to go there. She has been so well looked after by every member of staff and has actually settled in. My mum was on antidepressants for years they definately did not work. Within weeks they identified that they were no working and changed them. My mum has completely changed she is more like the person she was. I cannot speak highly enough of the home.

My mother has been at this care home for 2 and a half years and we are so grateful for the outstanding care she receives. Brilliant activities and food. The garden is always well maintained. Mum is treated with dignity and respect and is so well cared for by the amazing staff. The management are always approachable and have created a very caring atmosphere in this wonderful home.

A varied and inclusive entertainment programme is provided during the day and everyday.

We would warmly recommend Auburn Mere to anyone needing family or friends to be within such a caring, well-managed, residential care home.

Exceptional care and friendliness by all of the care home staff. It is a very safe environment to live in. Residents' health is looked after, especially as the care home staff are able to call on the doctors promptly, which is a huge reassurance for the relatives. The daily activities keep the residents happily occupied and social with each other. A very lovely home.

Christmas arrangements for my aunt were amazing. She is looked after with care and dignity and the staff always have her best interests at heart. A member of staff washed and styled her hair ready for the Christmas party which was even better than last year, the entertainment and the food prepared were wonderful. Wishing all the staff a happy new year.

Thank you from the bottom of my heart.

Mum has been lovingly cared for and treated with the utmost respect and empathy from the moment she arrived 2.5 years ago. She cannot speak highly enough of the staff and the facilities, and of how content she is in Auburn Mere. She enthuses particularly about the catering, the views from her bedroom and the beautifully kept gardens and grounds. Mum is not able to take part in many of the activities but she appreciates the joyful atmosphere. The staff speak of Mum with personal insight; it's clear that they relate to her as a friend, not a client. The senior staff keep us promptly and well informed of changes in Mum's health, and always make us welcome when we visit. The monthly newsletters keep us up-to-date with the range of activities and the comings and goings and portray what we see we visit: a happy and well-cared-for community. The senior staff's management of outbreaks of Covid, and their communication with families in those difficult times, have been exemplary.

My mother is living with dementia and can be quite challenging to support. The care they give to her is wonderful, they get to understand the residents and what additional help they need. My mum is well looked after, enjoys the food (she was and still is, very fussy) and is kept clean and safe. What more could I ask for?

The staff are all very caring and they organise activities for the residents most days of the week. The management is always available to sort out any queries or provide information. Mum has settled in very well and enjoys being at the home. The food is very good and is prepared on the premises. The rooms are comfortable and cosy and the whole building is well-kept and brightly decorated.

I have recommended Auburn Mere to many people.

Our mum has lived at Auburn Mere since June 2022. She is now 94 and decided to become a resident when her mobility decreased and she realised that she could no longer live alone. She chose Auburn Mere because she used to visit her best friend who was a happy resident there and it always had a lovely atmosphere. Mum was very independent so it was difficult for her to make the decision but she settled very quickly and 18 months later, she is happy and content. The staff (many of whom have been there for years) are lovely and because it is quite a small home it feels very personal and like a big family. Family and friends are welcome to visit at any time and we have come to know many of the carers and other residents. We are so grateful that Mum is there and we don’t have to worry about her care.

Familes & Friends were invited and made welcome and the residents all seemed to be enjoying the event. Mum very much enjoyed it!

Very happy with the care and attention given to Mum. A lovely home with helpful committed staff. Mum is very content there. Plenty of activities, bright spacious communal areas. Very welcoming and great communication with staff and management.