Auburn Mere

Many of the staff have worked at the home for many years which builds a sense of confidence in the residents and their families.

Score. 100%.

The staff at Auburn Mere are second to none, I cannot fault their compassion care and commitment to my mother's needs.

I have peace of mind knowing she is safe, warm, well-fed with nutritious meals and has visitors and people to talk to every day. All of which she was unable to have when living on her own, many miles from me.

My mum has been a resident at Auburn Mere for over a year now and loves it. She said "I want to be looked after"; and she certainly is. The staff are caring and professional, the food is second to none, and the gardens are lovingly kept. When Mum needed hospital treatment the staff were really good, taking her in and sitting with her, making sure she went in (and came home) with her glasses, hearing aid and toiletries. I would definitely recommend Auburn Mere to anyone needing residential care.

Mum's room is kept clean and tidy too. There is a happy atmosphere at Auburn Mere which enhances everyone's wellbeing.

My father initially attended weekly activity days at Auburn Mere. The staff always made him feel so welcome that he gradually came around to the idea of moving in. He has now been a resident since last August. He has been made to feel very much at home and he is really well cared for. Dad enjoys the food and the kitchen are always happy to make alternative meals for him. We have been able to make his room homely with photos and furniture etc from home. Dad truly thinks all the staff are amazing. He is not one to join in all the activities but he is always encouraged to do so, or if in his room he is always checked on that he is ok. Since he has been a resident, the home has organised a Summer BBQ, Bonfire Night and Christmas Party, all of which relatives have been invited to. We visit regularly and are always made to feel so welcome, nothing is too much trouble for the staff. I would have no hesitation recommending Auburn Mere to anyone looking for a care home for their family.

My mother has lived at Auburn Mere for four years, having decided to move there permanently because she so enjoyed the daycare she received there. She is now very frail and not able to do much, but the staff are endlessly patient and creative in including her in Auburn Mere's life. It's quite moving to see how Auburn Mere has found new things for her to enjoy. She loves arts and crafts, relishes the fabulous food, and flourishes in the loving care she receives. As much as a setting like this can be, it really is a home-from-home.

Mum was diagnosed with Alzheimer's in early 2021. At this point, she was living at home with our father. As a family, my brother, sister and I were able to provide regular care that was also supported through daily visits from a local care provider. At the end of 2021, our father died and despite mum's original wish to stay in the family home, she took the decision that she was not safe to continue to live independently in October 2022. The Home was recommended to us by our cousins. Their mum, our aunt and our mum's sister were there. It seemed to be good to be true. Upon visiting Auburn Mere I was struck by the warm environment and the staff were very welcoming. The management answered all of our questions and were very reassuring. Mum became a resident in November 2022. In our case, there was very little readjustment for her. Perhaps it helped having her sister in the room next door. It's also because of the care and attention shown to her by the fantastic staff. It's still early days.

My husband spent the last few weeks of his life in this wonderful care home. His needs were huge and all the staff treated him with care, compassion, and dignity and showed such kindness to me as well. His stay there was short but I know that he could not have received better care. Everyone without exception had the same attitude; nothing was too much trouble for them. This care home deserves every accolade.

The home is comfortable. The staff are amazing. They are friendly and caring to the residents and relatives. I could not praise them highly enough.

Mum's Alzheimer's had progressed to the point where it was not safe for her to continue to live independently. The Home was recommended to us by a friend of the family. Upon visiting Auburn Mere I was struck by how much it felt like a home as opposed to an institution. The management answered all of our questions and were very reassuring. Mum became a resident in April 2021. There was a period of readjustment for her as she got used to her new surroundings. Thankfully this was brief due to the care and attention shown to her by the fantastic staff. Mum soon made new friends and takes part in many of the activities on offer. Mum's key worker is great. I get regular feedback on Mum's health and her needs. Visiting is also easy to arrange. The home has a Facebook page that is regularly updated with photos of the residents enjoying their various activities. Mum is always smiling in these photos and is always happy and relaxed when we visit. I couldn't ask for any more.

From the very first time I visited Auburn Mere and since I have always felt at ease and comfortable within such a caring environment. From the first word go I knew my mother would be happy there. No task asked of the staff has been too much trouble and their unfailing courtesy and kindness shine through every time. All the staff are resilient heroes who all deserve a pandemic campaign medal for their devotion and dedication. A care home I would recommend to anyone thinking of placing their loved ones into care.

The grounds are well kept with a lovely view for all the residents.

My aunt has been very happy at Auburn Mere for the past two years. The home is small and welcoming (though obviously, the current Covid restrictions have prevented us from going in). Staff are kind and go above and beyond to make residents and their families feel informed and happy. We searched very hard to find a home that would suit our aunt, most were far too institutional. Throughout the past year, Auburn Mere has tried so hard to do the best for all and we are so grateful. We would have no hesitation in recommending Auburn Mere to anyone about to take the huge step of trying to find a suitable home for a loved one struggling with age and health issues.

My father has lived at Auburn Mere since the start of 2020. He initially went from hospital for some respite but he liked it so much he stayed. I can honestly say that Auburn Mere is like home from home and all the staff are wonderful. We were so nervous about Dad leaving his flat to live here, it was such a big step, yet it was 100% the right decision. They do so much to accommodate each family and their wishes and pre-COVID we came and went with Dad, visiting, taking him to us, etc. - whatever we wanted. He is so well cared for and medication, food, personal care, wellbeing... all these things are managed really well. Since the virus, they have been even more outstanding - being completely transparent with how they run things, and they have locked down with and cared for my dad in such a kind, compassionate and professional way. It is such a beautiful building and grounds - which is an added bonus - but the thing that makes it really beautiful is the staff.

Nothing is too much trouble whenever we visited or call and during the recent pandemic, we felt reassured they were doing their very best to keep everyone safe. I can highly recommend Auburn Mere Care Home.

It was very difficult deciding that it would be best for our elderly mother who is suffering with Alzheimer’s to go into a care home. We knew it was the best thing for her but still felt incredibly guilty. We looked at one care home and despite good reviews, we just didn’t feel it was right for our mum and felt concerned that we would feel the same however many we looked at. Auburn Mere had been recommended to us and we decided to go and look. From the moment we walked in the door we felt such a lovely presence. We felt completely at home and knew almost immediately it was the best place for our mum. Our mum has now been at Auburn Mere for 20 months and I cannot say enough good things about it! The home is so homely and comfortable. The staff are unbelievably kind, caring and hardworking! There are daily activities that mum enjoys and keep her mind active. I cannot thank the staff enough and would give this home 10/10! More if I could. I would 100% recommend it!

My mum has been a resident at Auburn Mere for a year and eight months and I have no hesitation in highly recommending the home. The building and grounds themselves are lovely. There is a beautiful conservatory which residents and guests can enjoy sitting in, a TV room with a large-screen television and a comfortable dining room. The gardens are extensive and allow plenty of outdoor areas for residents and guests. The carers at the home are outstanding and so kind and loving in the way they look after residents. They also make family and friends feel welcome. There is also excellent entertainment, both morning and afternoon which helps to keep residents occupied. Management are also very caring and professional. There is a manager and two deputy managers who are very approachable and understanding if you have any problems or queries. All in all, I would highly recommend Auburn Mere to anyone wanting an outstanding and caring home for their loved one.

THANK YOU !!!