Auburn Mere

I can't recommend Auburn Mere highly enough. When we first looked at the home for our mum we felt very positive about the homely and friendly atmosphere and nothing has disappointed us in the 2 years since then. The home itself and the grounds are lovely and very well kept and the staff are absolutely amazing. Mum has received such wonderful care and kindness and the home has become a second family to Mum and to us. Moving our mum into a residential care home was the last thing we ever thought we would do, but her needs became too great for us and Auburn Mere has turned it into a very positive experience and we are very grateful for that. Mum is really well looked after and enjoys the many activities that are put on. We as family are always made very welcome and we have been really well supported at times when Mum has not been very well. During this time of Covid19 we have felt very confident that Mum has been in the best possible place and we are regularly updated with news.

I would thoroughly recommend Auburn Mere to anyone looking for either long term or short respite care.

I would highly recommend this wonderful Care Home. My wonderful Mum-in-law was a resident at Aubern Mere for over 2 years until she died recently aged 98. Her brother had lived there five years previously also until the age of 98. We cannot speak too highly of the committed, caring staff at the home, quite a few of whom have worked there for many years and who we, as a family, felt we knew as friends. We always felt Mum was in a safe and loving environment.

The building is immaculate and set in beautiful grounds. The common areas are spacious and individual rooms are tastefully decorated.

We are very pleased with the care my mother is receiving at Auburn Mere and feel we have left Mum in good hands. All the staff, both office and carers are very friendly and approachable to us as the family as well as to Mum. We are always made to feel welcome on our frequent visits and often share a nice pot of tea with Mum in her room or sun lounge. Mum very much appreciates it when staff stop and chat and take an interest in her as a person, this stops her being bored and makes her feel wanted and also is a brilliant way for the staff to find out any concerns Mum may have. There is a good routine and activities with always something to do or plan for such as visits out for lunch. Medical concerns are taken seriously. The gardens are well looked after, set in lovely scenery and are a pleasant place to sit and chat. We also very much enjoyed the recent Garden Party for the Royal Wedding.

Auburn Mere is a lovely care home in a beautiful rural setting. The staff are friendly, accommodating, competent, and caring. The facilities are excellent. I feel very fortunate to have found this ideal care home for my mother.

Respect for the client's choice is something that stands out at Auburn Mere. Clients are treated individually and you will still see clients up late in the evening. Visitors at whatever time of the day or evening are positively welcomed. Even when I arrive at the home with my Mum who had been in casualty, she was greeted with joy that she'd returned. It really is a home, not an institution. Normal activities are happening with clients all the time so there is a positive atmosphere and yet it is one of the cheapest homes in the area.

But my father is safe and well overall.

All the carers are lovely and treat Dad well. He moved into the home in October 2016. Since then I asked senior staff, on more than one occasion, to request certain things from Dad's GP and they had not been done. This resulted in me having to make an appointment with the GP to get them done eg blood test. I will now always email my requests to the home to ensure they are carried out. Otherwise, Dad is happy and well looked after. Having had previous experience of a nursing home where my mother stayed, Auburn Mere is very good in comparison.

I moved in here last October 2016 and to date, I am reasonably satisfied. The carers and staff are marvellous and very kind and considerate. The main meal of the day (lunchtime) is not always as I would like it, but I am a fussy eater, having been spoilt at home by my wife who was a trained cook, and I should think that it must be very difficult catering for people's varying taste. At this moment in time, I am quite happy living here.

Also has family functions, e.g. annual fete.

Initially my mother went to Auburn Mere for day respite care; shortly after this she became a full-time resident. It must always be a difficult decision to put a loved one into a care home, but if it had to be, I don't believe I could have found a better place. I was lucky; I had only viewed one other care home, but that was enough to convince me that I had found the right place. The accommodation was excellent; my mother had always been particular about her surroundings and we were encouraged to personalise her room. I was able to visit her regularly and was always offered tea or coffee and wonderful, home-made cake. While this may seem trivial, it made time spent with my mother relaxed and comfortable. The staff who cared for my mother were superb and I knew that she was being cared for far better than I could. She enjoyed the company of other residents and enjoyed participating in the activities. These were varied and included outings for lunch etc. I was able to join in these activities with her; they were fun. Sadly, my mother's health deteriorated and it was then that I fully appreciated the standard of care offered by Auburn Mere, which was above and beyond what could have been expected. It enabled her to spend her last days surrounded by people she knew, and who knew her, and not in hospital. I cannot recommend Auburn Mere too highly and will never be able to thank them enough for all they did for my mother.

Auburn Mere provides a cheerful, light and friendly home for my mother - both in its outlook on surrounding countryside, its public spaces and individual rooms. It succeeds in providing a caring environment for those with a range of physical and dementia problems, and you do not feel those with dementia are shut away. The staff are attentive, caring and patient and there is an appropriate range of activities.

My mother has been looked after exceptionally well over the past five years. I have nothing but praise for the care, attention, support and concern that she has received. The staff show true dedication for the overall care of the residents and the owners of the home are providing a beautiful environment for all.

My mother has been in the home for several years. She has always had excellent care and is very happy there, still commenting on how nice and how kind the staff are. The lounge was recently almost doubled in size and a new large and comfortable conservatory was added.