St Andrews Care Home

My mother feels safe here .

I spent 2 weeks respite at St Andrews Wellyn GD City. Staff were outstanding, kind and supportive. Gaden lovely to sit in. Food overall good considiering have to cater for everyone. Alternatives always available if menu not liked. Everything done to make me comfortable, safe and happy. Will happily return if I need respite care again.

Absolutely first class care for my Aunt Joan , with a great atmosphere- all the time. I have visited a few people in care homes over the years - St Andrews is miles better , in every way. Apart from the excellent staff , the building is in a great location with good parking. The place is always spotless, and on top of all that - it is surrounded by beautiful countryside, and has relaxing gardens for the residents.

My husband came for respite care. He was happy to come.This is his 4th visit to give me respite care. The staff were all helpful and caring. He was looked after well and his physical needs were well met. He was happy and content during the month at St Andrews.

As a family, we are so happy with mum's care at St Andrew's. The place has a warm and welcoming atmosphere. Everyone is friendly and cheerful. Mum is happy and so well looked after - she's always being offered food and drink! The activities are varied and very regular. It's lovely to see the photos of mum taking part happily.

The staff were exceptional in the care they provided my husband during his time there. He was treated with patience, warmth and positivity throughout. At all times, he was afforded dignity, respect and compassion, and we were deeply grateful for the kindness and professionalism shown to him.

My mother was a resident at St Andrews for the last four years. During this time I have nothing but praise for the way she was cared for. She wasn't always the easiest of residents to look after but was always managed with care and respect. Latterly she needed end of life care which was delivered with the same high standard of care and respect. I would add that the staff were very supportive to myself and my family at this sad time. I would have no hesitation in recommending St Andrews Care Home. Thank you to all the staff.

As a family, we knew the moment we stepped inside St Andrews that this was the place for my mum to come and stay. Reception staff so very friendly, cheerful, helpful and understanding. We were able to choose Mum's room which has a lovely outlook onto the golf course which Mum likes to sit and watch players go by. No matter what time or day I visit Mum, her room is always clean and tidy, and she is very happy living there and loves to partake in the activities which are held every day if she wants to.

St Andrews is a very friendly, welcoming home for all its residents. The decor and cleanliness of the home makes it feel more homely than clinical. The staff take great care and ensure they know each resident by name. When your relative is happy as my dad is then it makes it so much easier for the family and gives peace of mind I would recommend St Andrews to anyone.

The rooms are comfortable and adequate. Activities seem to cater more for the less able physically and mentally. Food is fair, but it can be difficult / not possible to get suitable alternatives when the main choice is unsuitable.

Mum was at St Andrews for 4 years before we moved her in May '24. General staff turnover at St Andrews is high so there is little continuity. Staffing levels are low. There were roughly half the staff per 10 residents compared to her new home. Consequently, there were often times when I and another resident's son would sit in the lounge with residents for periods of an hour with zero staff present. We cannot comment on the non-dementia units which may be better but I absolutely would not leave anyone with dementia at St Andrew's even with a new manager. B&M Care's "profits before all else" attitude means staffing levels are at a minimum, corners are cut and residents are often not safe. Our mother was assaulted by other residents (punched in the face, hit on the head hard with a walking stick etc.) and covered in bruises, because the dementia residents were left unsupervised. There is currently an ongoing investigation so I cannot comment on other serious issues but will do when resolved.

I was lucky to find St Andrews Care Home for my Mum when she needed more support than we could provide her with at home. From the moment she arrived, we were all made so welcome. The staff are amazing, so caring and knowledgeable and the building is well maintained and clean. The garden is lovely and accessible which my Mum enjoyed.

We had to find a suitable care home for our mum, who is in the early stages of dementia. St. Andrews has proven to be the perfect choice. The staff are warm and welcoming. They have always been very supportive to Mum, and incredibly patient. They will always make themselves available to you if needed. They are always encouraging Mum to attend some of the daily events on offer. We know Mum is safe and well looked after.

St Andrews is always warm and welcoming. The staff are friendly and willing to give their time when needed. They have shown patience and tolerance. The facilities are cheerful and well-maintained and always clean. There are a variety of activities on offer, our Mum is not yet ready to participate in these but staff are inviting and encouraging her at every opportunity.

I went to St Andrews Care home for two weeks of respite care while I was recovering from surgery. Despite not being a 'typical' care home resident, the staff went out of their way to make me feel at home and part of the community. The staff at the St Andrews Care home are excellent, they are a lovely team and there is a wonderful warm and friendly atmosphere. They are very experienced and helpful, willing to meet each resident's needs. I was amazed at how familiar they are with each resident's likes and dislikes and how they take the time to meet them. The care home is lovely, it is well-maintained and clean and each bedroom in my building has its own en-suite shower room. The lounge/dining area was particularly nice and well used by residents as an area for activities, to socialise, to watch television or to read a book. The gardens and patio were very pretty and were very nice for sitting outside or having a walk when the weather is good.

St Andrews has always been friendly and welcoming. They gave our uncle a safe and comfortable home, accommodating his particular needs and encouraging him to partake in all the varied activities provided. We knew from the start that we had made the right choice.

Both Mum and Dad are residents at St Andrews Care Home. It's reassuring for the family to know they are safe and well cared for 24/7. All the staff are professional but I hadn't expected they would also form friendships with my parents and my family. The staff are always available to speak to me in person or on the phone.

Since first enquiring about St Andrews, I have been met with welcoming, cheerful, empathic and professional staff who, despite them attending to many residents with a wide variety of needs, always give our requests and needs the highest priority. In the four months my uncle has been a resident, his diet, health and attitude have all improved and he seems happier at St Andrews, than he has for many years. His sight and mobility are poor and will not get better, but he is alert and is benefitting from the social contact and mind-stimulating activities available. Thank you!

I know we made the right decision and have never looked back.

My Father went to St Andrews Care Home for two weeks of respite care in the dementia unit. The staff were attentive and always had time for him even though I know they were very busy. They were unfamiliar with how to put on leg liners and compression socks but at the suggestion of the unit manager, she filmed me putting them on which was then shown to all carers. Thoroughly recommend.