St Andrews Care Home

The extreme level of personalised care and attention taken in all aspects of care and support is outstanding. The communication level and interaction shows compassion, kindness and professionalism.

We enjoy visiting my mum and all the guests, a visitor is very much a visitor for all, and there are some real characters in Windsor.

My family and I are very pleased with the way my mother-in-law (grandmother) is looked after by the staff at St Andrews Care Home. We have found them very caring. This month, I had cause to speak to staff to discuss a few concerns I had with my mother-in-law's behaviour. They were very helpful and understanding. I was assured they would deal with the matter. I always feel I can go to them with any problems.

My mother has been a resident since August 2021. Her condition, on occasion, can sometimes be a little challenging. She is always treated with kindness, care and compassion by highly professional staff. St Andrews is a real community but is always aware of residents' individual needs. I would highly recommend it.

My stepfather had excellent care from the staff at St Andrews and was very happy there. We found the management and staff (especially some particular members of staff, but the whole team) great, available, communicative, flexible and very understanding of his needs. They went above and beyond expectations to make his time with them happy and fulfilling. Thank you.

St Andrews team, thank you for giving Mum 10 months of great care and keeping her safe before she passed away.

I have visited various senior residents who have been in respite or long-term residential care in St Andrews. I always find the staff to be friendly, welcoming and caring, and they are always familiar with the residents I am visiting. There's a warmth and integrity about the atmosphere, and my friends have always said they felt well looked after. Reception is always a warm and welcoming place.

My father has been at the home now for 6-months and has settled very well in the dementia unit. He seems to be eating very well at the table for his meals. All the staff that have been caring for him are very friendly and kind towards him and us as a family. There was an Easter fair which we were able to attend, and took my dad out into the garden and had an afternoon tea. His room is kept tidy, and Dad is kept smart most of the time. If there are any problems, we are told by phone or email or both.

My aunt has been a resident for five years. She needs support to shower but is relatively independent otherwise, despite poor sight/mobility. Staff are kind and caring and are quick to contact medical services whenever this is needed. Communication with relatives is good. Over time, I have been concerned that there are not sufficient activities for residents or opportunities to socialise, but this is possibly improving. I quite understand that this is maybe due to staffing problems.

I have not been able to go on to units or into rooms for over a year now, due to Covid-19, so I cannot comment on recent standards, but previously, I found them to be of a good general standard. My experience of St Andrews over the last two and a half years since my mum has been a resident has been very positive. I always find the staff welcoming, friendly and efficient, and Mum has always been happy whilst there. The fact she is well cared for, not anxious and always happy is very reassuring for me.

My father has been in St Andrews for four and a half years. He is well looked after with kindness and consideration. I am always made welcome, and concerns are taken seriously and addressed. Staff are well trained.

Very caring staff. Always willing to take time to talk to the family too. Definitely working hard to do the best for Mum.

Mum was at St Andrews for nearly two years. I will always be grateful to the staff for their care and attention, but also for the love they gave Mum. St Andrews is a bright, modern, clean and characterful building with plenty of well maintained outside space with tables and chairs and parasols for relaxing in the gardens. But of course, the best attribute of a care home is its staff - they are top-notch - cheerful, kind and sensitive. I almost forgot to mention the gorgeous cinema - beautifully designed - and well used - I hear they will be setting up a bar soon - all the comforts of home - and more!

Following a fall at home, my mother entered the care of St Andrews Care Home. She was well looked after by a professional, caring and friendly staff. You were always greeted with a friendly smile and a chat at reception. When visiting, you were always offered a cup of tea and a biscuit. The staff always had time to have a chat and update you if anything had changed. The staff always called you at home to discuss any important issues, like getting consent for any particular treatment. Unfortunately, my mother passed away recently, and the care home was unable to send representatives to attend the funeral because of covid 19, so we arranged for the hearse to pay the care home a visit, so staff could pay their last respects. We were amazed that over 25 members of staff came out on a very cold day to say farewell to our mum. I would have no hesitation in recommending St Andrews to anyone wishing to find a friendly, caring care home for a loved one.

My experience of St Andrews, which I have dealt with re my step-mother for almost 10-years is very good. They have always been kind and extremely helpful, dealt with small things and contacted me as necessary. The welcome at the desk, allowing my dog in, made visiting a pleasure. I definitely would recommend the home, but prefer to advise than sound pressuring. Thank you all for your help.

It is such trying times for the care sector, but despite this, I also feel that they put the resident's needs above anything else. Thank you to the new manager, receptionists and all the many staff that keep Mum cheerful whilst I can’t get in to see her at this time. You are all so very appreciated.

You could not wish for more professional, caring and approachable management and staff. They do great credit to the care home service.

My mother passed away on 16/12/20 and was cared for with dignity, respect and kindness. She was a resident for three and a half years, and the care she always received was unwavering.

Wonderful Care Home, with outstanding staff, who are kind, caring, highly skilled and work well as a team. Helped my Mum with a Skype call to family last week which she was thrilled about. Senior staff offer excellent, sensitive, professional advice drawn from years of experience and training, which really helped me, as a daughter and carer, support Mum with some important decisions about her care. Low staff turnover suggests to me some really good leadership and management - I recognised so many staff from the last time Mum stayed here. Organised access to District Nursing team when compression bandaging needed. Lovely clean and welcoming environment, an excellent range of activities organised, positive and warm atmosphere. Supported my Mum after a period of ill-health to get back on her feet again, to go back to live in her flat, which she really appreciated, she says: "I cannot fault the staff, they are lovely".

Thanks, St Andrews, I would never have been able to do for my mother what you do!