






Providing quality residential care since 2001, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.
St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.
The home offers single...
Care Provided by St Andrews Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact St Andrews Care Home for full pricing details and T&Cs.
Contact St Andrews Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Juline Thomas-Dixon(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2001
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (68)
St Andrews Care Home Reviews (54)
St Andrews Care Home has a Review Score of 8.4 (8.381) out of 10, based on 8 reviews in the last 2 years.
Over all time St Andrews Care Home has 54 reviews.
My stepfather had excellent care from the staff at St Andrews and was very happy there. We found the management and staff (especially some particular members of staff, but the whole team) great, available, communicative, flexible and very understanding of his needs. They went above and beyond expectations to make his time with them happy and fulfilling. Thank you.
The staff and environment provided a safe, very comfortable and very caring environment for Mum.
Every week when I visited Mum to take her out or just stay in and chat - I always felt we had made the right decision, and she always was very clean, dressed nicely, and keen to go out.
St Andrews team, thank you for giving Mum 10 months of great care and keeping her safe before she passed away.
We really appreciate your heartfelt feedback, and we will miss your mum and your family very much.
I have visited various senior residents who have been in respite or long-term residential care in St Andrews. I always find the staff to be friendly, welcoming and caring, and they are always familiar with the residents I am visiting. There's a warmth and integrity about the atmosphere, and my friends have always said they felt well looked after. Reception is always a warm and welcoming place.
Thank you very much for your valued opinion. We are very proud of what we do and love what we do.
My father has been at the home now for 6-months and has settled very well in the dementia unit. He seems to be eating very well at the table for his meals. All the staff that have been caring for him are very friendly and kind towards him and us as a family. There was an Easter fair which we were able to attend, and took my dad out into the garden and had an afternoon tea. His room is kept tidy, and Dad is kept smart most of the time. If there are any problems, we are told by phone or email or both.
Thank you very much for your lovely review. We are grateful that you feel your dad is happy at St Andrews, and we always look forward to seeing you at every one of our events or regular visits.
He was treated kindly, with dignity and with encouragement. He was happy and content here. Peaceful atmosphere, with helpful and caring staff.
Thank you for your kind words, and we are looking forward to another respite stay.
My aunt has been a resident for five years. She needs support to shower but is relatively independent otherwise, despite poor sight/mobility. Staff are kind and caring and are quick to contact medical services whenever this is needed. Communication with relatives is good. Over time, I have been concerned that there are not sufficient activities for residents or opportunities to socialise, but this is possibly improving. I quite understand that this is maybe due to staffing problems.
Thank you for your review. We are devastated by the impact Covid has had on our engagement. However, I would like to reassure you that we focused and implemented adjustments to Engagement in the Home where more person-centred activities are being provided, and residents' personal views are always being respected.
I have not been able to go on to units or into rooms for over a year now, due to Covid-19, so I cannot comment on recent standards, but previously, I found them to be of a good general standard. My experience of St Andrews over the last two and a half years since my mum has been a resident has been very positive. I always find the staff welcoming, friendly and efficient, and Mum has always been happy whilst there. The fact she is well cared for, not anxious and always happy is very reassuring for me.
My father has been in St Andrews for four and a half years. He is well looked after with kindness and consideration. I am always made welcome, and concerns are taken seriously and addressed. Staff are well trained.
Very caring staff. Always willing to take time to talk to the family too. Definitely working hard to do the best for Mum.
Mum was at St Andrews for nearly two years. I will always be grateful to the staff for their care and attention, but also for the love they gave Mum. St Andrews is a bright, modern, clean and characterful building with plenty of well maintained outside space with tables and chairs and parasols for relaxing in the gardens. But of course, the best attribute of a care home is its staff - they are top-notch - cheerful, kind and sensitive. I almost forgot to mention the gorgeous cinema - beautifully designed - and well used - I hear they will be setting up a bar soon - all the comforts of home - and more!
Following a fall at home, my mother entered the care of St Andrews Care Home. She was well looked after by a professional, caring and friendly staff. You were always greeted with a friendly smile and a chat at reception. When visiting, you were always offered a cup of tea and a biscuit. The staff always had time to have a chat and update you if anything had changed. The staff always called you at home to discuss any important issues, like getting consent for any particular treatment. Unfortunately, my mother passed away recently, and the care home was unable to send representatives to attend the funeral because of covid 19, so we arranged for the hearse to pay the care home a visit, so staff could pay their last respects. We were amazed that over 25 members of staff came out on a very cold day to say farewell to our mum. I would have no hesitation in recommending St Andrews to anyone wishing to find a friendly, caring care home for a loved one.
My experience of St Andrews, which I have dealt with re my step-mother for almost 10-years is very good. They have always been kind and extremely helpful, dealt with small things and contacted me as necessary. The welcome at the desk, allowing my dog in, made visiting a pleasure. I definitely would recommend the home, but prefer to advise than sound pressuring. Thank you all for your help.
My mum came in as respite and now long term care. Every day she tells me how happy she is. How clean they're keeping everywhere and that she feels well looked after by the hard-working staff
It is such trying times for the care sector, but despite this, I also feel that they put the resident's needs above anything else. Thank you to the new manager, receptionists and all the many staff that keep Mum cheerful whilst I can’t get in to see her at this time. You are all so very appreciated.
You could not wish for more professional, caring and approachable management and staff. They do great credit to the care home service.
My mother passed away on 16/12/20 and was cared for with dignity, respect and kindness. She was a resident for three and a half years, and the care she always received was unwavering.
Wonderful Care Home, with outstanding staff, who are kind, caring, highly skilled and work well as a team. Helped my Mum with a Skype call to family last week which she was thrilled about. Senior staff offer excellent, sensitive, professional advice drawn from years of experience and training, which really helped me, as a daughter and carer, support Mum with some important decisions about her care. Low staff turnover suggests to me some really good leadership and management - I recognised so many staff from the last time Mum stayed here. Organised access to District Nursing team when compression bandaging needed. Lovely clean and welcoming environment, an excellent range of activities organised, positive and warm atmosphere. Supported my Mum after a period of ill-health to get back on her feet again, to go back to live in her flat, which she really appreciated, she says: "I cannot fault the staff, they are lovely".
This is a lovely family orientated care home which supports its residents in a dignified, personal and caring manner.
Thanks, St Andrews, I would never have been able to do for my mother what you do!
St Andrews present themselves as my sister's "home" although my sister sadly does not comprehend that. They work hard as a team with the doctor and I do get consulted when necessary.
A minor point - some form of regular feedback would be helpful regarding replacement of clothes and toiletries required.
We are pleased with the care of my sister. She has settled in very well. Everyone has been kind and considerate. She is very happy with the way she is treated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 May 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 29 July 2026Private Residential and Dementia Care
News (0) & Events (0)
There are no news items for St Andrews Care Home.
There are no upcoming events for St Andrews Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for St Andrews Care Home.
Meet the Team (1)

I have an extensive career within the Adult Social Care industry that spans over two decades, during which I have garnered invaluable experience in both the voluntary and statutory sectors. As a highly competent Registered Manager, I have a commendable track record of efficiently managing operations within the Adult Social Care sector, demonstrating unwavering enthusiasm and adaptability in my role as a Home Manager. At St Andrew’s Care Home, we deeply cherish the wellbeing and satisfaction of our residents, take immense pride in the standard of service we offer, and endeavour to provide a home away from home experience.
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