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St Andrews Care Home

Great North Road, Welwyn Garden City, Hertfordshire AL8 7SR
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St Andrews Care Home, Welwyn Garden City
St Andrews Care Home, Welwyn Garden City
St Andrews Care Home, Welwyn Garden City

Providing quality residential care since 2001, St Andrews is situated in private grounds, surrounded by tranquil parklands. The home also enjoys spectacular views of Welwyn Garden City golf course and within easy access to the A1.

St Andrews prides itself in providing the very highest standards in personalised, specialist care to all of its residents and the staff work hard to ensure the residents feel fully at home.

The home offers single...  

Care Provided by St Andrews Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,475From £1,525
Residential Dementia CareFrom £1,550From £1,575

Contact St Andrews Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Juline Thomas-Dixon(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2001

Room Information

  • Single Rooms (70)
  • Single Rooms with ensuite Wet Room (68)

St Andrews Care Home Reviews (54)

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8.4

St Andrews Care Home has a Review Score of 8.4 (8.381) out of 10, based on 8 reviews in the last 2 years. Over all time St Andrews Care Home has 54 reviews.

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Showing 54 reviews matching selected criteria
Review from F P (Stepdaughter of Resident) published on 3 November 2022 Submitted via Postal Card
Overall Experience

My stepfather had excellent care from the staff at St Andrews and was very happy there. We found the management and staff (especially some particular members of staff, but the whole team) great, available, communicative, flexible and very understanding of his needs. They went above and beyond expectations to make his time with them happy and fulfilling. Thank you.

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Review from Richard W (Son of Resident) published on 12 October 2022 Submitted via Website
Overall Experience
My mother went to St Andrews in December 21 after we lost Dad, and her Dementia and Parkinson's had progressed rapidly, which meant she could not live at home on her own.
The staff and environment provided a safe, very comfortable and very caring environment for Mum.
Every week when I visited Mum to take her out or just stay in and chat - I always felt we had made the right decision, and she always was very clean, dressed nicely, and keen to go out.

St Andrews team, thank you for giving Mum 10 months of great care and keeping her safe before she passed away.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

We really appreciate your heartfelt feedback, and we will miss your mum and your family very much.

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Review from J T (Friend of Resident) published on 30 August 2022 Submitted via Postal Card
Overall Experience

I have visited various senior residents who have been in respite or long-term residential care in St Andrews. I always find the staff to be friendly, welcoming and caring, and they are always familiar with the residents I am visiting. There's a warmth and integrity about the atmosphere, and my friends have always said they felt well looked after. Reception is always a warm and welcoming place.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your valued opinion. We are very proud of what we do and love what we do.

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Review from Frances B (Daughter of Resident) published on 12 June 2022 Submitted via Website
Overall Experience

My father has been at the home now for 6-months and has settled very well in the dementia unit. He seems to be eating very well at the table for his meals. All the staff that have been caring for him are very friendly and kind towards him and us as a family. There was an Easter fair which we were able to attend, and took my dad out into the garden and had an afternoon tea. His room is kept tidy, and Dad is kept smart most of the time. If there are any problems, we are told by phone or email or both.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you very much for your lovely review. We are grateful that you feel your dad is happy at St Andrews, and we always look forward to seeing you at every one of our events or regular visits.

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Review from H M (Wife of Resident) published on 16 May 2022 Submitted via Postal Card
Overall Experience

He was treated kindly, with dignity and with encouragement. He was happy and content here. Peaceful atmosphere, with helpful and caring staff.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you for your kind words, and we are looking forward to another respite stay.

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Review from K S (Niece of Resident) published on 9 February 2022 Submitted via Postal Card
Overall Experience

My aunt has been a resident for five years. She needs support to shower but is relatively independent otherwise, despite poor sight/mobility. Staff are kind and caring and are quick to contact medical services whenever this is needed. Communication with relatives is good. Over time, I have been concerned that there are not sufficient activities for residents or opportunities to socialise, but this is possibly improving. I quite understand that this is maybe due to staffing problems.

Reply from Barbara Gibula, Home Manager at St Andrews Care Home

Thank you for your review. We are devastated by the impact Covid has had on our engagement. However, I would like to reassure you that we focused and implemented adjustments to Engagement in the Home where more person-centred activities are being provided, and residents' personal views are always being respected.

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Review from Jo P (Daughter of Resident) published on 24 September 2021 Submitted via Postal Card
Overall Experience

I have not been able to go on to units or into rooms for over a year now, due to Covid-19, so I cannot comment on recent standards, but previously, I found them to be of a good general standard. My experience of St Andrews over the last two and a half years since my mum has been a resident has been very positive. I always find the staff welcoming, friendly and efficient, and Mum has always been happy whilst there. The fact she is well cared for, not anxious and always happy is very reassuring for me.

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Review from Linda T (Daughter of Resident) published on 19 August 2021 Submitted via Postal Card
Overall Experience

My father has been in St Andrews for four and a half years. He is well looked after with kindness and consideration. I am always made welcome, and concerns are taken seriously and addressed. Staff are well trained.

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Review from Catherine F (Daughter of Resident) published on 23 July 2021 Submitted via Postal Card
Overall Experience

Very caring staff. Always willing to take time to talk to the family too. Definitely working hard to do the best for Mum.

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Review from Hilary T (Daughter of Resident) published on 17 May 2021 Submitted via Website
Overall Experience

Mum was at St Andrews for nearly two years. I will always be grateful to the staff for their care and attention, but also for the love they gave Mum. St Andrews is a bright, modern, clean and characterful building with plenty of well maintained outside space with tables and chairs and parasols for relaxing in the gardens. But of course, the best attribute of a care home is its staff - they are top-notch - cheerful, kind and sensitive. I almost forgot to mention the gorgeous cinema - beautifully designed - and well used - I hear they will be setting up a bar soon - all the comforts of home - and more!

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Review from Eric W (Son of Resident) published on 2 March 2021 Submitted via Website
Overall Experience

Following a fall at home, my mother entered the care of St Andrews Care Home. She was well looked after by a professional, caring and friendly staff. You were always greeted with a friendly smile and a chat at reception. When visiting, you were always offered a cup of tea and a biscuit. The staff always had time to have a chat and update you if anything had changed. The staff always called you at home to discuss any important issues, like getting consent for any particular treatment. Unfortunately, my mother passed away recently, and the care home was unable to send representatives to attend the funeral because of covid 19, so we arranged for the hearse to pay the care home a visit, so staff could pay their last respects. We were amazed that over 25 members of staff came out on a very cold day to say farewell to our mum. I would have no hesitation in recommending St Andrews to anyone wishing to find a friendly, caring care home for a loved one.

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Review from Cecilia C (Stepdaughter of Resident) published on 3 February 2021 Submitted via Postal Card
Overall Experience

My experience of St Andrews, which I have dealt with re my step-mother for almost 10-years is very good. They have always been kind and extremely helpful, dealt with small things and contacted me as necessary. The welcome at the desk, allowing my dog in, made visiting a pleasure. I definitely would recommend the home, but prefer to advise than sound pressuring. Thank you all for your help.

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Review from Sandy P (Daughter of Resident) published on 27 January 2021 Submitted via Website
Overall Experience
If you want a kind, caring and family feel home for your relative, this is a perfect choice.
My mum came in as respite and now long term care. Every day she tells me how happy she is. How clean they're keeping everywhere and that she feels well looked after by the hard-working staff

It is such trying times for the care sector, but despite this, I also feel that they put the resident's needs above anything else. Thank you to the new manager, receptionists and all the many staff that keep Mum cheerful whilst I can’t get in to see her at this time. You are all so very appreciated.

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Review from A B (Power of Attorney of Resident) published on 22 January 2021 Submitted via Postal Card
Overall Experience

You could not wish for more professional, caring and approachable management and staff. They do great credit to the care home service.

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Review from David M (Son of Resident) published on 19 January 2021 Submitted via Postal Card
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My mother passed away on 16/12/20 and was cared for with dignity, respect and kindness. She was a resident for three and a half years, and the care she always received was unwavering.

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Review from Pamela R (Daughter of Resident) published on 5 December 2019 Submitted via Website
Overall Experience

Wonderful Care Home, with outstanding staff, who are kind, caring, highly skilled and work well as a team. Helped my Mum with a Skype call to family last week which she was thrilled about. Senior staff offer excellent, sensitive, professional advice drawn from years of experience and training, which really helped me, as a daughter and carer, support Mum with some important decisions about her care. Low staff turnover suggests to me some really good leadership and management - I recognised so many staff from the last time Mum stayed here. Organised access to District Nursing team when compression bandaging needed. Lovely clean and welcoming environment, an excellent range of activities organised, positive and warm atmosphere. Supported my Mum after a period of ill-health to get back on her feet again, to go back to live in her flat, which she really appreciated, she says: "I cannot fault the staff, they are lovely".

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Review from Caroline C (Daughter of Resident) published on 14 May 2019 Submitted via Postal Card
Overall Experience
Never do I regret my choice of St Andrews. I also never regret deciding never to place my parent in a more expensive, well-known residence.
This is a lovely family orientated care home which supports its residents in a dignified, personal and caring manner.

Thanks, St Andrews, I would never have been able to do for my mother what you do!

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Review from John R (Brother of Resident) published on 3 January 2019 Submitted via Postal Card
Overall Experience
We always received a welcome from reception. All the staff are interested and concerned to maintain a high level of care for my sister.

St Andrews present themselves as my sister's "home" although my sister sadly does not comprehend that. They work hard as a team with the doctor and I do get consulted when necessary.

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Review from Roger H (Son of Resident) published on 17 October 2018 Submitted via Postal Card
Overall Experience
Very satisfied with the care and management received by my mother. Staff are friendly and approachable.

A minor point - some form of regular feedback would be helpful regarding replacement of clothes and toiletries required.

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Review from Brian N (Brother of Resident) published on 9 October 2018 Submitted via Postal Card
Overall Experience

We are pleased with the care of my sister. She has settled in very well. Everyone has been kind and considerate. She is very happy with the way she is treated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 May 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 29 July 2026

Private Residential and Dementia Care

News (0) & Events (0)

News

There are no news items for St Andrews Care Home.

Upcoming Events

There are no upcoming events for St Andrews Care Home.

Awards / Recognitions (3)

  • 28 Feb 2019Recipient: B&M Care Ltd
  • 01 Feb 2018Recipient: B&M Care Ltd
  • 01 Apr 2017Recipient: B&M Care Ltd

Accreditations

There are no accreditations posted yet for St Andrews Care Home.

Meet the Team (1)

Juline Thomas-Dixon
Juline Thomas-DixonJob Title:Home ManagerJoined: 2024

I have an extensive career within the Adult Social Care industry that spans over two decades, during which I have garnered invaluable experience in both the voluntary and statutory sectors. As a highly competent Registered Manager, I have a commendable track record of efficiently managing operations within the Adult Social Care sector, demonstrating unwavering enthusiasm and adaptability in my role as a Home Manager. At St Andrew’s Care Home, we deeply cherish the wellbeing and satisfaction of our residents, take immense pride in the standard of service we offer, and endeavour to provide a home away from home experience.

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