St Andrews Care Home

St Andrews present themselves as my sister's "home" although my sister sadly does not comprehend that. They work hard as a team with the doctor and I do get consulted when necessary.

A minor point - some form of regular feedback would be helpful regarding replacement of clothes and toiletries required.

We are pleased with the care of my sister. She has settled in very well. Everyone has been kind and considerate. She is very happy with the way she is treated.

We were so worried about putting mum in care and so thankful we found St Andrews especially after looking at so many other homes. We feel relieved that we can leave mum here where we know she is so well looked after. The constant care and awareness is so reassuring. There are always carers with her and the residents are never left unattended. They try very hard to keep their minds etc active. We are so pleased with the care home.

Care for my mum has been excellent. All the staff are friendly. My mum passed away recently and we wanted her nursed at St Andrews. The staff could not have supported my mum and the family any better, they will never understand how much

The management team is also excellent, always willing to communicate with family members. I would not hesitate to recommend St Andrews Care Home. 5 stars!

Mum came to St Andrew's for a week over Christmas and New Year period to give my sister respite. The home was clean, spacious well ordered and cheerful. The staff without exception were friendly, helpful and welcoming. Mum thoroughly enjoyed her stay and we left her there safe in the knowledge that she would be very well cared for.

A very good and caring care home. My partner, suffering from dementia, has been a resident since the end of October 2017, following a fall at home, and a spell in hospital. She was very frail and needed a wheelchair on arrival, but now thanks to the support of the staff she is getting back on her feet again. One reason we chose St Andrews was that visits are welcome at any time of day. I visit daily, and all the staff have become like family - they are so welcoming and friendly. Accommodation and food are excellent - I had Xmas lunch at St Andrews with my partner, and we really enjoyed ourselves. Rooms and facilities are excellent. Crisis response is very impressive. One day a resident had a fall, and immediately alarm bells sounded and staff were helping her from the floor. She was found to have grazed her arm, and paramedic backup was called. A second resident, a diabetic, then had a hypo, and another ambulance arrived just 10 minutes after the first. Well done St Andrews!

My 91-year-old mother fell while at home, and was struggling to get better - we had had very good recommendations about St Andrews, and visited it on Sunday. The staff were caring and upbeat, very responsive, and my mother was accepted the next day for respite care. She stayed there for 7 weeks. We cannot speak highly enough of the staff - who were uniformly excellent, caring, thoughtful and patient. The facilities are well maintained and secure, my mother's bedroom always well cleaned and tidy. They provided activities to keep her stimulated, as well as ensuring she had all the medical and personal care she needed, including doctors' visits, hairdressing and chiropody. I would like to thank all the team for the great care my mother received, enabling her to recover and return home - she was delighted with the care, saying it was like being in a spa. I would highly recommend it to anyone considering somewhere that will support and care for an elderly relative.

My mother recently spent a few weeks of respite in this lovely home. I just wanted to send a big thank you to all staff who looked after her in such a caring and professional way. I know you all could not have done more for her and I was so impressed that she really came out of her shell after only a couple of weeks. She is not always an easy lady to deal with but I thought you all managed her really well. Having residents in respite can be difficult because they know or hope that they are moving on, which can be unsettling for them.

I was very impressed with the attitude and cheerfulness of all staff. I know all your jobs are not easy and it is teamwork that really makes it a special home.

We are pleased with the level of care shown to our mother. Our mother needs encouragement to keep to a daily routine and is relatively immobile. We appreciate the personal touch which is given to mum with the regular members of staff who attend to mum have developed a genuine care for her. Mum has what she needs in her room, although the room is not generous in size - the bathroom, however, is good.

We have already recommended it for my mother in law.

The care home is always clean and bright and warm. The staff are excellent, from the lady at reception to the care staff. They look after my dad with gently respect that my dad can retain his pride and sense of humour no matter how hard it gets for him. Their thoughtfulness is what makes the home so good.

Mother was living at home by herself. She was not eating, not taking her medication and had developed a skin allergy. She was admitted to St Andrews in December 2016 who have got on top of her condition. Mum is now much less anxious and as a family we know she is in the best place with 24/7 care.

This means all staff need ongoing and modern training as understanding of how to care for those with dementia is developed. I have attended excellent training with staff as a family member. I am confident my mother is treated with the respect and dignity she deserves by all staff.

Mum recently passed away very peacefully having lived at St Andrews for three years. She has had THE best care I could ever wish for. The staff have always been amazing both to her and to us. They have become like family to us. She developed dementia which escalated very quickly earlier this year and had to move floors to a more specialist unit. This transition was done with care and dignity and great compassion was always shown. I have nothing but praise for St Andrews and all the staff. Thank you so very much.

My father moved here after a stroke. He has been well cared for and made good relationships with staff who are always cheery. He tends to be solitary and does not take advantage of the activities which seem to be mainly a weekly quiz, whether anyone has attempted to help him with loneliness. I don't know. The doctor calls once a week and administration of medication is well organised but I don't think he is encouraged to be more mobile. Overall he is content and safe. He finds the food very ordinary.