Clare Lodge, St Albans, Hertfordshire
Clare Lodge, St Albans, Hertfordshire
Clare Lodge, St Albans, Hertfordshire

Clare Lodge is ideally situated in a quiet leafy residential road, very close of all major amenities in St Albans City centre and yet still very close to the countryside.

Clare Lodge is a purpose built, mock-Tudor style home, which has been tastefully furnished to a high standard and equipped as one of B&M Care's superior homes. This home opened in Summer 2008 and has been re-born on the same site of the original Clare Lodge, which was B&M Care's first ever home.

This small and friendly home has 24 en-suite bedrooms, 20 with showers, and all of which may be personalised.

Clare Lodge offers a choice of lounges and a stylish dining room, activities room and a large terraced area leading to the garden. The beautifully manicured private gardens at Clare Lodge offer a safe environment, with easy access pathways and terracing.

Clare Lodge offers long term residential care and short stay respite breaks for older people. The home can also offer care to older people whom may be experiencing an early onset dementia.

The home's Activities Organiser arranges a varied social calendar of meaningful, appropriate activities and entertainment, including trips to places of interest.

Group: B&M Care Ltd

Person in charge: Jessica Callum (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 24 Service Users

Registered Care Categories*: Dementia • Old Age

Admission Information: Ages 65+.

Single Rooms: 24

Rooms with ensuite WC: 24

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Clare Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Clare Lodge has a Review Score of 9.6 (9.550)

The Review Score of 9.6 (maximum of 10) for Clare Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for Clare Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.55 for Clare Lodge is calculated as follows: ( (72 Excellents x 5) + (43 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 120 Ratings = 4.55

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Clare Lodge is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 4.8 positive Reviews (24 registered maximum number of service users ÷ 5). 7 Reviews ÷ 4.8 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Clare Lodge?

  • Extremely LIKELY
    7
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Clare Lodge

  • Daughter of Resident/Service User
    7
  • Daughter-in-law of Resident/Service User
    1
  • Resident / Service User
    1
  • Wife of Resident/Service User
    1

There were many aspects of my stay that were excellent. All of the staff were helpful, warm and caring, in particular, a senior carer with his cheerful disposition, and head cook for whom nothing was too much trouble. Her cooking was absolutely superb and she was wonderful in assisting me with cutting up food.
The assistant manager was both sympathetic and empathetic. One of the night staff was very kind and humane and an excellent conversationalist.
A few negatives, I feel that the home is understaffed, particularly at night, with only two carers on duty for twenty-four residents. If I rang my bell, I had to wait a long time for somebody to come. The bed was too low and the light too dim to read by.
To end on a positive note, it was lovely to have my bed changed every day. Also, the room and other facilities were spotlessly clean.

How likely would you be to recommend Clare Lodge? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My dad has been living at Clare Lodge for just over two years. My mum had passed away and he had developed early onset Alzheimers and was not looking after himself. We found Clare Lodge and have not looked back. The home is perfect for him and the staff are lovely and very caring to all residents. He loves the food and is extremely happy. Clare Lodge arranged regular activities including trips our which he makes the most of. I highly recommend Clare Lodge. As my dad says "I am fed and well looked after what more could I ask for". Thank you to the staff of Clare Lodge for helping improve his quality of life.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been happy here and enjoys talking to the staff who she feels comfortable with. The staff always make me feel welcome and are ready to answer any questions.

How likely would you be to recommend Clare Lodge? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has just moved to Clare Lodge, St Albans from another care home.
Her demeanour, mobility, cleanliness has improved far beyond our expectations. She interacts more and is always smiling. The care she now receives is excellent calm, clean and a happy atmosphere. Always attentive activities most days. The food is amazing and I cannot praise the manager and staff enough.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A caring and attentive home that delivers more than the required level of care. My mother is treated as an individual and enjoys the trips our and in-house activities.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

As a family, we have been delighted with Clare Lodge. Our mum is so well loved and looked after and we feel very comfortable here. Anyone can visit anytime and the staff are all outstanding.

Personally, I found it hard to let go of being my mother in law's main carer and the staff have been very accommodating with me.

We thank you from all of our hearts. Outstanding.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My husband has only been in Clare Lodge for a few weeks, but I find the staff to be helpful and kind and this is helping him to settle down in this new environment. His room is very pleasant and he is able to move around freely.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Clare Lodge is a welcoming place, which always has staff around and things going on. My mother, who really didn't want to go into a home, enjoys it there, and has been happier there than for the previous decade. She also likes the freedom to go to her room, or one of the living areas or outside at she wishes.
Her health has been much better and she has only been ill once. Staff are friendly and communicate well. The only reservation is that she doesn't wash enough, but she mostly refuses, and they don't feel they can make/persuade her.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

This is a small friendly residential home with kind and caring staff. We have generally been pleased with the amount of care shown to my mother, the responses to her needs and the attempts made to include her in communal activities.

How likely would you be to recommend Clare Lodge? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The staff do everything possible to treat each resident as an individual. The manager is always available to listen and come up with creative ways to change situations which can be made better.

How likely would you be to recommend Clare Lodge? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: B&M Care Ltd

Date: Saturday 01 Apr 2017

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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