Courtland Lodge

The staff at Courtland Lodge have always been so patient, supportive and helpful. My father is very well cared for and all his needs are met. Courtland keep me updated regularly and I feel I can always approach them regarding any matters of dads care. The home is constantly cleaned and tidy. Their food always looks well prepared and an excellent selection. Mealtimes and a cup of tea are dads favourite parts of his day.

The care home took very good care of my husband, so that I could have a holiday. They helped him mobilise more than he does at home, encouraging him to go into the dining room and lounge, he was not interested in joining in the activities that were offered.

There have been fewer activities over the summer but other times of year they are stimulating for mum.

Overall I am pleased with Courtland Lodge care shown and given to my husband. The staff are informative and very approachable. I am reassured when leaving him he is well cared for, clean and safe. I would happily recommend Courtlands Lodge.

Staff have tried very hard to accommodate my brothers particular needs and have been very patient to his requirments. He is comfortable and content at the moment which I expect to continue.

Day care staff have been attentive and caring, night staff seem to be a bit under sourced with long waits to receive attention, never less care remains top priority.

With mum's dementia and her moving to Courtlands Lodge, we have peace of mind knowing she is happy and safe and very well cared for.

I was so worried about my friend going into a care home. However not now I can see she is so well looked after the staff are all so lovely and caring especially two of them. The entertainment staff who make everything such fun for the residents.

The food tended to be insufficiently cooked, particularly carrots and "roast" potatoes which were usually under-cooked and not roasted at all. Curry and sweet & sour sauces are present in negligible amounts, spoiling meals. More English and less fancy meals would be appreciated and possibly preferred by the older residents.

When Mum came to Courlands Lodge almost a year ago, I was worried and felt guilty, but I soon discovered what a kind, caring place it is, from the cleaners to care staff and management! Mum has settled in almost immediately. She loves the varied menu - "lovely food" she says. I am very impressed with all the fun entertainment, especially the pet therapy, Mum especially likes the little lambs! The care staff are so caring and always smiling! Thank you to all for looking after my dear mum.

Any staff I have dealt with have been professional and of genuine humanity.

Father has settled well, the staff are very friendly, food menus are good. The activities are excellent. No faults at all since the time my Father has been there. Communication between relatives and staff is good.

My mum went into Courtland Lodge in 2018, with my nan following in 2020. I could never fully express the gratitude I have towards the staff at Courtland. They excelled in looking after both of my most important people. I have lost both Mum and Nan is the last nine months and the management and staff saw me through everything with so much care and compassion. The staff work hard to cater to each individual’s needs while maintaining a clean and homely environment. I would highly recommend Courtland and will be forever grateful to all staff.

This home has worked out well for my mother, settled in much better than we expected.

Despite being asked to do so, nobody was changing her incontinence pad enough. 5 changes in 8 days and her ankles and feet were very swollen. Nothing was done about them. I removed her after 8 days and I complained and nobody wants to know.

My dad is very happy at this home. The staff are very friendly and attentive to his needs. They keep me informed promptly of any problems concerning his health. Accommodation is good and it is in a good location. Overall, I am very pleased with the quality of care he receives here.

My friend has been in here just over a year and the help and encouragement she has received has been outstanding. Staff are lovely and very kind. So glad we picked this forever home for my friend. Many thanks.

Mum went into Courtland Lodge Care Home on June 11th. Since that time she has made so much progress with her mental and physical health. She is now able to walk, feed herself, is talking a lot more and tells us she is very happy. She is always smiling and loves joining in all the social activities. I cannot thank all the staff enough for all the kindness and excellent care they have shown Mum and for not giving up on her. The food is very nice, home-cooked food. Our family are so pleased we found Courtland Lodge for Mum.

Mum has been very happy at Courtland Lodge. Due to the kindness of the staff, she has accepted that she needs to be in a care home. She has been introduced to suitable aids and is now more mobile than she has been for a long time. With regular food, drink and medication, Mum has got the colour back in her cheeks and is so much happier. The family is extremely grateful to all the staff.

My mother has settled in very well. She has dementia but the socialising and the stimulation provided by the carers seem to have worked wonders on her mental health, alertness and quality of life. This element of her care has exceeded our expectations. I cannot comment on or evaluate the food and drink as we have never been present at mealtimes. We are confident in the staff to protect her health and safety.