
I cannot thank all the staff enough for all the kindness and excellent care they have shown MumElaine C(Daughter of Resident/Service User)

The staff at the home were brilliant and I cannot praise them enoughKatharine B(Daughter of Resident/Service User)

I hope that if I need to go into a care home that it is as good as Courtland.Mark C(Son of Resident/Service User)

I cannot thank all the staff enough for all the kindness and excellent care they have shown MumElaine C(Daughter of Resident/Service User)

The staff at the home were brilliant and I cannot praise them enoughKatharine B(Daughter of Resident/Service User)

I hope that if I need to go into a care home that it is as good as Courtland.Mark C(Son of Resident/Service User)

Courtland Lodge is a purpose-built care home located in a peaceful residential area in Watford. Courtland Lodge is ideally situated with bus routes into the centre of Watford close by, easy access to the M1 and M25, and a parade of shops just a short distance away.
The friendly and dedicated team at Courtland Lodge provides a range of care services including residential care, specialist dementia care and respite care.
There are...
Care Provided by Courtland Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Courtland Lodge for full pricing details and T&Cs.
Contact Courtland Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Marta Carter(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Visiting
- Open visiting hours
Courtland Lodge Reviews (34)
Courtland Lodge has a Review Score of 8.7 (8.713) out of 10, based on 7 reviews in the last 2 years.
Over all time Courtland Lodge has 34 reviews.
Overall I am pleased with Courtland Lodge care shown and given to my husband. The staff are informative and very approachable. I am reassured when leaving him he is well cared for, clean and safe. I would happily recommend Courtlands Lodge.
Thank you for your kind review of Courtland Lodge. We're glad to hear that you are so pleased with the care that your husband is receiving in the home and that you are reassured leaving him in the care of the staff. Thank you again.
Staff have tried very hard to accommodate my brothers particular needs and have been very patient to his requirments. He is comfortable and content at the moment which I expect to continue.
Thank you for your kind feedback. We're pleased to hear that your brother feels comfortable and content in our care. Our team is committed to providing patient, person-centred support, and it's reassuring to know this is making a positive difference.
Day care staff have been attentive and caring, night staff seem to be a bit under sourced with long waits to receive attention, never less care remains top priority.
Thank you for your review. We're glad that you a generally happy with the care that you have received. I have passed on your comments to the management team in the home.
She has been at Courtlands Lodge for a year now and it's turned out the best place for mum and us as a family.
The staff are so caring and take time to get to know mum and what she likes and her life story .
The home manager Marta is lovely and always there to talk to and has just always been so kind and helpful.
Lorraine looks after mum's floor and knows everything about mum and how she's doing each day.
There are lots of activities and events which are great for families to get involved.
We can visit whenever we like and feel comfortable to spend time there with mum enjoying as much time with her as we can.
The food is very good and home cooked with good options.
With mum's dementia and her moving to Courtlands Lodge, we have peace of mind knowing she is happy and safe and very well cared for.
Thank you so much for your lovely review. It's wonderful to hear that your mum is getting on so well at Courtland Lodge and that you and your family are so happy with the care she's receiving. Thank you again for the review; it really makes a difference to the staff in the home.
I was so worried about my friend going into a care home. However not now I can see she is so well looked after the staff are all so lovely and caring especially two of them. The entertainment staff who make everything such fun for the residents.
We completely understand how worrying it can be when someone you care about moves into a care home, so it means the world to hear your friend is thriving at Willow Court. It's lovely to know our team has made such a positive impression - especially our activity team, so thank you so much for your very kind review of our home.
The food tended to be insufficiently cooked, particularly carrots and "roast" potatoes which were usually under-cooked and not roasted at all. Curry and sweet & sour sauces are present in negligible amounts, spoiling meals. More English and less fancy meals would be appreciated and possibly preferred by the older residents.
Thank you for your feedback. I have passed this on to the care home manager who will be in contact with you to discuss this with you further. Wishing you a lovely day!
When Mum came to Courlands Lodge almost a year ago, I was worried and felt guilty, but I soon discovered what a kind, caring place it is, from the cleaners to care staff and management! Mum has settled in almost immediately. She loves the varied menu - "lovely food" she says. I am very impressed with all the fun entertainment, especially the pet therapy, Mum especially likes the little lambs! The care staff are so caring and always smiling! Thank you to all for looking after my dear mum.
Any staff I have dealt with have been professional and of genuine humanity.
It warms our hearts to receive such positive feedback! We strive to create a supportive and enriching environment where our residents can thrive.
Father has settled well, the staff are very friendly, food menus are good. The activities are excellent. No faults at all since the time my Father has been there. Communication between relatives and staff is good.
Thank you for taking the time to leave us your positive feedback. We are delighted to hear that your Father has settled well at Courtland Lodge.
My mum went into Courtland Lodge in 2018, with my nan following in 2020. I could never fully express the gratitude I have towards the staff at Courtland. They excelled in looking after both of my most important people. I have lost both Mum and Nan is the last nine months and the management and staff saw me through everything with so much care and compassion. The staff work hard to cater to each individual’s needs while maintaining a clean and homely environment. I would highly recommend Courtland and will be forever grateful to all staff.
Thank you for your comment. It was a privilege to have your mum and nan stay with us at Courtland Lodge, they will be dearly missed!
A modern building which needs some minor maintenance.
Good secure garden area, supported by volunteers.
Covid procedures need to be reviewed.
This home has worked out well for my mother, settled in much better than we expected.
Thank you for your comment. The team at Courtland Lodge are delighted to have your Mother stay with us. Wishing you a great day!
Despite being asked to do so, nobody was changing her incontinence pad enough. 5 changes in 8 days and her ankles and feet were very swollen. Nothing was done about them. I removed her after 8 days and I complained and nobody wants to know.
We are extremely sorry to hear about your experience at Courtland Lodge. We pride ourselves on offering a valuable and well-thought of respite service at the home and can only extend our apologies that your experience was not a positive one. We have passed your comments on to the management team at the home and they will be contacting you directly.
My dad is very happy at this home. The staff are very friendly and attentive to his needs. They keep me informed promptly of any problems concerning his health. Accommodation is good and it is in a good location. Overall, I am very pleased with the quality of care he receives here.
Good day and thank you for the lovely review, we are extremely proud of Courtland Lodge and hearing your kind words makes us happy. Have a lovely day!
My friend has been in here just over a year and the help and encouragement she has received has been outstanding. Staff are lovely and very kind. So glad we picked this forever home for my friend. Many thanks.
Your words are very encouraging, thank you for the review, it is appreciated. Have a lovely day.
Mum went into Courtland Lodge Care Home on June 11th. Since that time she has made so much progress with her mental and physical health. She is now able to walk, feed herself, is talking a lot more and tells us she is very happy. She is always smiling and loves joining in all the social activities. I cannot thank all the staff enough for all the kindness and excellent care they have shown Mum and for not giving up on her. The food is very nice, home-cooked food. Our family are so pleased we found Courtland Lodge for Mum.
Good day and thank you for sending us this heartwarming review of your mother's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!
Mum has been very happy at Courtland Lodge. Due to the kindness of the staff, she has accepted that she needs to be in a care home. She has been introduced to suitable aids and is now more mobile than she has been for a long time. With regular food, drink and medication, Mum has got the colour back in her cheeks and is so much happier. The family is extremely grateful to all the staff.
Good day, and thank you for taking the time to send us this lovely review. Your mother is an amazing woman, and we are pleased to be a part of her journey. Have a lovely day!
My mother has settled in very well. She has dementia but the socialising and the stimulation provided by the carers seem to have worked wonders on her mental health, alertness and quality of life. This element of her care has exceeded our expectations. I cannot comment on or evaluate the food and drink as we have never been present at mealtimes. We are confident in the staff to protect her health and safety.
Good day and thank you for taking the time to send us this lovely review of our home, Courtland Lodge. We are content to hear your mother has settled in well and enjoys the many features the home has to offer. We try our best to treat all guests with the love and respect they deserve whilst delivering the best care and support we can give. Have a lovely day!
My mother came out of hospital at the end of April and was on end-of-life care when she returned to Courtland Lodge Care Home. The staff did everything they could to make Mum as comfortable as possible on her return and were very supportive to me as well. Sadly Mum passed away in May and when it was her time to leave us the staff gave me enough notice to ensure I could be with her at the end, so she knew how much I cared about her. The member of staff who I was liaising with during this time at the end did a fantastic job of making the process as comfortable for me as it could be. I was given the time I needed and reassurance my wishes were listened to and would be carried out. One of the staff even came to my mum's funeral which was so lovely. Well done team Courtland Lodge you have made a difficult time the best it could have been for both my mum and myself!
Good day and thank you for sharing those wonderful memories of your mother with us, we were honoured to have her with us at Courtland and she will always be remembered with love and respect. Have a lovely day!
My mother has been a resident at Courtlands Lodge Care Home for four years and my family and I have been confident and happy with all the care and love shown to her by all the carers and other staff. She is very happy and comfortable. At almost 102-years-old she has health problems of course but everyone tends to her needs with compassion and care.
Good day and thank you for the review on our lovely care home. We are especially proud of the team at Courtland lodge, their dedication and care towards all residents have been phenomenal. Your mother is an amazing woman and we wish her blessings always. Have a lovely day!
My sister transferred to Courtland Lodge Care Home last autumn. The carers took great care to settle her in well and she seems to be very happy. They also keep me very well informed. She can be challenging but I have witnessed their kindness to which she responds well. I am very pleased with the care she receives.
Thank you for taking the time to send us the review of our home, Courtland lodge. I will extend your kind words to the care team. Have a lovely day!
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 30 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Residents from Courtland Lodge Care Home recently enjoyed a relaxing four hour canal boat trip, hosted by Waterways Experience. Fortunate to have the sun shining, the outing provided the perfect...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
There are no upcoming events for Courtland Lodge.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Courtland Lodge.
Meet the Team (4)

The Home Manager runs all aspects of the home, taking care of the business side of things and ensuring the home provides a high standard of care. While each Manager brings their own flair to the role, they do all have some qualities in common, especially their leadership and organisational skills. The role is very varied, involving plenty of resident interaction alongside more administrative work to keep the home running smoothly. Our Managers typically hold, or are working towards, a relevant qualification and have proven experience in caring for older people.

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where resident’s dignity is never compromised and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection, prevention and control standards to make sure our residents stay well.
Frequently Asked Questions about Courtland Lodge
What types of Care is Courtland Lodge registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Courtland Lodge have?
There are 60 Single Rooms.
What are the Facilities & Services at Courtland Lodge?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Courtland Lodge to the centre of Watford?
2.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Courtland Lodge to verify any information. View our terms and conditions. Courtland Lodge has an Enhanced Service -more info.