Courtland Lodge

My mother came out of hospital at the end of April and was on end-of-life care when she returned to Courtland Lodge Care Home. The staff did everything they could to make Mum as comfortable as possible on her return and were very supportive to me as well. Sadly Mum passed away in May and when it was her time to leave us the staff gave me enough notice to ensure I could be with her at the end, so she knew how much I cared about her. The member of staff who I was liaising with during this time at the end did a fantastic job of making the process as comfortable for me as it could be. I was given the time I needed and reassurance my wishes were listened to and would be carried out. One of the staff even came to my mum's funeral which was so lovely. Well done team Courtland Lodge you have made a difficult time the best it could have been for both my mum and myself!

My mother has been a resident at Courtlands Lodge Care Home for four years and my family and I have been confident and happy with all the care and love shown to her by all the carers and other staff. She is very happy and comfortable. At almost 102-years-old she has health problems of course but everyone tends to her needs with compassion and care.

My sister transferred to Courtland Lodge Care Home last autumn. The carers took great care to settle her in well and she seems to be very happy. They also keep me very well informed. She can be challenging but I have witnessed their kindness to which she responds well. I am very pleased with the care she receives.

Only one suggestion - kitchen to cater a wider variety of vegetarian dishes - too basic at present - nice to see rice with vegetable curry or spaghetti bolognese with soya mince.

Very clean and very good at their job - always happy to help.

I am so happy that Courtland Lodge Care Home was able to accommodate my father in our time of need. They have been so very helpful and made my father feel at home, we couldn't have asked for a better place. Thank you to all the staff for taking good care of him.

Courtland Lodge looked after my mother for the last two years of her life. Her mobility was almost zero but the staff handled her with great care. I don't think you would find more caring and attentive staff. The management was excellent and kept control of the home very well. Overall, I found Courtland Lodge to be excellent. I hope that if I need to go into a care home that it is as good as Courtland.

Had issues with the manager but after a positive meeting, issues are all sorted out.

Mother passed away on 29th October 2018.

Handing the care of my husband over was a heartbreaking decision but the kindness and care shown to us was greatly appreciated.

My husband's key worker plus wing staff are amazing. His key worker always goes that extra mile for his care and compassion. Courtland Lodge is always inviting and immaculate but always homely.

From November 2016 - 17, my Dad was a resident of Courtlands Lodge. He passed away on November 21st, 2017. The staff at the home were brilliant and I cannot praise them enough for the fantastic support they gave to my dad in the last year if his life. The home was welcoming, clean and a credit to your company.

It was difficult for my aunt to move into residential care when it became apparent she was no longer safe living in her own home due to increasing dementia. However, the transition was made far easier with the support and care from both staff and management.

The environment is warm and homely. The home is clean, fresh and welcoming both to residents and visitors. Staff have taken great care in getting to know my aunt and comfort and calm her when she gets confused and frightened. I am kept fully informed of my aunt's health and well-being and I would highly recommend this residential home.

The home is exceedingly clean and bright and never has any obnoxious smells. The dining rooms and lounges are quite spacious. Daily activities are well listed in advance as well as menus with 2 choices at meal times.

Clients clothes and bed linen is washed regularly and they always appear clean and tidy. The staff are well supportive, friendly and nothing seems too much trouble. Management and admin are always available and very helpful. Finally, my aunt is keeping well and contented there.

Clean and tidy.

My father-in-law has had to go into a care home as he has become too vulnerable at home. This was a very difficult decision due to his Alzheimer's. The support of the staff in helping him adjust to living in the home has been fantastic. They are ready to answer questions and offer assistance. They helped him enormously and he is very contented and always smiling. Thank you, staff, at Courtland Lodge.

Our father has been a resident at Courtland Lodge since August 2015. Sadly he lives with the degenerative condition, Vascular Dementia. Residing at Courtland Lodge has ensured dad's safety and dignity. He receives 24-hour care which meets his physical, emotional and intellectual needs. As a family, we receive the warmest of welcomes when we visit. On leaving, we are confident that dad is in the tender care and the safe hands of the well-trained and compassionate staff. Seeing our loved one steadily eroded by dementia is a huge challenge. Daily life at Courtland Lodge however, is uplifting and continues to provide life-enhancing opportunities for dad. He is encouraged to maintain as much independence as possible and his daily changing needs are taken into account with sensitivity and informed understanding. Dementia has not defined dad at Courtland Lodge he is respected and appreciated for who he is!

As usual on all reviews, excellent help and understanding. Having your husband with dementia is heartbreaking but the staff are brilliant and do understand.

The review was very thorough and we were listened to when we raised issues and concerns. It was also a good opportunity for us to feedback on how good the service was and to compliment specific staff.