
The staff at Greenacres are genuinely kind and caring individualsAnna C(Sister of Resident/Service User)

I love this place and couldn’t be happier.Sarah W(Daughter of Resident/Service User)

I have always found Greenacres to be an absolutely outstanding care home.John M(Husband of Resident/Service User)

The staff at Greenacres are genuinely kind and caring individualsAnna C(Sister of Resident/Service User)

I love this place and couldn’t be happier.Sarah W(Daughter of Resident/Service User)

I have always found Greenacres to be an absolutely outstanding care home.John M(Husband of Resident/Service User)

Greenacres is a warm and welcoming home with a wonderful family atmosphere and is located in a quiet residential area. The home offers a number of care services including residential care, specialist dementia care and short term respite care. There is a special emphasis within the home on caring for those living with dementia.
Each of the bedrooms within Greenacres are en-suite and fully furnished and also benefit from wi-fi connectivity,...
Care Provided by Greenacres
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Greenacres for full pricing details and T&Cs.
Contact Greenacres to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Sarah Prince(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Visiting
- Open visiting policy
Parking
- On-site parking
Greenacres Reviews (46)
Greenacres has a Review Score of 9.3 (9.307) out of 10, based on 9 reviews in the last 2 years.
Over all time Greenacres has 46 reviews.
Due to covid restrictions, we couldn't visit and had no experience of the home and staff. Our mother received excellent treatment and responded well in their care, able to move independently into her home, luckily to be with family on hand. During her stay staff kept us fully informed of her progress and were more than cheerful and helpful, giving us peace of mind that mum was being well cared for.
Thank you for this lovely review which will be appreciated by all the staff. It was a pleasure to have your mother stay with us and the staff missed her when she left. We hope your mother has settled into her new home and is enjoying being closer to her family.
I’m impressed with how good and friendly the carers can be. My mum is delighted with the service provided by the Greenacres and she would be pleased to stay there. The health and safety standards during the Pandemic and in general is very high. Very professional and highly recommended.
Thank you for your lovely review. We treat all of our residents as if they were part of our own family, ensuring we always prioritise their care and make them feel special during their stay with us.
I am very happy with the current procedures that are in place for my mother's welfare and security. Her care and treatment from the staff, who are caring and friendly, at Greenacres has been exceptionally good.
Thank you for this kind review. We are pleased to hear how well your mother is being cared for by our kind-hearted staff at Greenacres and hope she will continue to live well here for many years to come.
I would like to thank all the staff for their great treatment and friendly attitude to mum since she moved in early this year and for the support during the lockdown period when we were not able to visit.
Thank you for this kind review. At Quantum Care, we carefully select staff who are genuinely passionate about caring for the elderly and ensure they receive valuable hands-on training from our Learning & Development department so they can fully support their residents. We are pleased to hear your mother has settled in well at Greenacres and the staff will be delighted to hear of your praise.
Staff always very helpful, and have given Mum outstanding care and kept her safe throughout this pandemic, which us as a family, are very grateful for - thank you.
Thank you for this wonderful plaudit and high praise for the outstanding care and safety provided by the staff at Greenacres, whilst caring for your mother. We are pleased that this has helped bring huge comfort to her family during these uncertain times. We look forward to seeing you at the next garden visit, with social distancing measures in place, in the very near future.
Very pleased with the care provided by Greenacres staff for my mother. Thank you.
Thank you for this kind feedback regarding the care provided for your mother at Greenacres. Our residents truly are at the heart of all we do and it is a privilege to look after such wonderful people. We hope your mother will continue to live well at Greenacres for many years to come.
The home is clean, the food appears to be ok, but not great. The medical care is excellent. The staff are very caring towards Mum and also to our family.
Staff are always friendly and helpful; they interact well with the residents.
A very pleasant environment.
Thank you for this wonderful review regarding the care and facilities at Greenacres. Our staff are chosen for their genuine care and kindness when supporting the elderly and we are pleased to hear the benefits this brings to your family and other residents in the home. We do hope your mother will continue to enjoy living well at Greenacres for many years to come.
My brother has severe dementia and has been a resident for 5 years. He has always had wonderful care and been treated with the greatest respect. The staff are fully committed to the care of their residents. They talk about TLC and that is what they receive. I am always kept informed of any medical concerns and have nothing but praise for Greenacres and the staff.
Thank you for this wonderful feedback complimenting the high standard of care provided to your brother by the staff at Greenacres. Our residents truly are at the heart of everything we do and it is a privilege to be able to care for such wonderful people. As you mention, providing good...
All the staff are very friendly towards residents and families. Mum was a bit hostile on arriving here back in May but with the support of the staff she soon became settled in and is now very happy to be here. A great home with a great atmosphere, with plenty of activities.
The room is spacious and has good furniture.
Unfortunately, my dad does not take part in any of the social activities but they are laid on.
I visit several times a week and there is always a friendly feel and welcome.
The staff are so helpful and quick to inform you of any concerns or issues.
As my Mum has Dementia I am now able to rest easy in the knowledge that she is well looked after in a safe place.
The facilities and food are good.
Over the last 21 months, my husband has been living at Greenacres. There has been a few ups and downs as expected because of his condition. The staff have been wonderful, supportive and very approachable when issues occur. My husband is settled now and in a routine which is reassuring. The family are all happy he is living there.
The home is always clean no matter what time or day you go. The staff are always very welcoming and helpful and if there is any problems they will contact you. Such as call a Doctor if a resident is ill. On the whole, I am quite happy with Greenacres.
My experience of Greenacres has been very positive. A warm, homely atmosphere is always present. Any concerns are dealt with quickly and efficiently. The staff are excellent and care for me and my family as well as my Mother. They bring in medical intervention when needed and always inform me of anything I should know about. I have nothing but respect and gratitude for staff and management.
Very satisfied with all aspects of the care home and its staff and facilities.
Staff are always cheerful and make time to answer questions and address any concerns I may have regarding mum's care. They are also excellent at contacting me immediately if there are any concerns or to inform me of functions or entertainments to involve residents families whenever possible. Could not have found better.
A place where my sister felt secure in her surroundings she knew and cared for by a team of caring managers and staff who gave first class care.
The people were responsible for my sister's end of life care and we as a family could not have managed without their care and compassion.
My sister spent 2 and a half years at Greenacres and their care and surrounding gave us as a family peace of mind.
Communication between Greenacres and us is very good and we are called if there is any changes or events.
I visit my mother most days and she and the other residents are always clean, cared for and very well fed with a great variety of snacks and meals. There is an active entertainment and activity programme and families are often invited to join in.
My mum was taken into Greenacres nearly 5 years ago. She had vascular dementia, and was very trying in the first few years, and not so bad towards the end, but still hard work.
I cannot praise the home enough, their care and compassion has been constant and for that I'm eternally grateful. They took over from me when it became too difficult to deal with her.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 February 2018Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Greenacres.
Awards / Recognitions (2)
- 28 Feb 2020Recipient: Quantum Care Ltd
- 13 Nov 2015Recipient: Greenacres
Accreditations
There are no accreditations posted yet for Greenacres.
Meet the Team (4)

Eva has worked nationally with a variety of care providers, engaging in interim management and business consultancy in the social care sector. Over the years, she has held a range of leadership positions, including Quality and multisite roles, all in an interim capacity. She understands the importance of balancing the quality of care delivery with strong leadership and commercial viability. Eva is dedicated to providing high-quality, person-centred care and is passionate about supporting teams to deliver excellence within a warm, safe, and homely environment where residents feel valued and respected.

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacres to verify any information. View our terms and conditions. Greenacres has an Enhanced Service -more info.