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Greenacres

Quantum Care Ltd, Wellfield Close, Hatfield, Hertfordshire AL10 0BU
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The staff at Greenacres are genuinely kind and caring individualsAnna C(Sister of Resident/Service User)
Greenacres, Hatfield
I love this place and couldn’t be happier.Sarah W(Daughter of Resident/Service User)
Greenacres, Hatfield
I have always found Greenacres to be an absolutely outstanding care home.John M(Husband of Resident/Service User)
Greenacres, Hatfield

Greenacres is a warm and welcoming home with a wonderful family atmosphere and is located in a quiet residential area. The home offers a number of care services including residential care, specialist dementia care and short term respite care. There is a special emphasis within the home on caring for those living with dementia.

Each of the bedrooms within Greenacres are en-suite and fully furnished and also benefit from wi-fi connectivity,...  

Care Provided by Greenacres

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,239N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Greenacres to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Prince(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Greenacres Reviews (46)

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9.3

Greenacres has a Review Score of 9.3 (9.307) out of 10, based on 9 reviews in the last 2 years. Over all time Greenacres has 46 reviews.

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Showing 46 reviews matching selected criteria
Review from Sheila F (Daughter-in-law of Resident) published on 25 March 2021 Submitted via Postal Card
Overall Experience

Due to covid restrictions, we couldn't visit and had no experience of the home and staff. Our mother received excellent treatment and responded well in their care, able to move independently into her home, luckily to be with family on hand. During her stay staff kept us fully informed of her progress and were more than cheerful and helpful, giving us peace of mind that mum was being well cared for.

Reply from Julie Hutchins, Home Manager, Greenacres at Greenacres

Thank you for this lovely review which will be appreciated by all the staff. It was a pleasure to have your mother stay with us and the staff missed her when she left. We hope your mother has settled into her new home and is enjoying being closer to her family.

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Review from Wito W (Son of Resident) published on 1 December 2020 Submitted via Website
Overall Experience

I’m impressed with how good and friendly the carers can be. My mum is delighted with the service provided by the Greenacres and she would be pleased to stay there. The health and safety standards during the Pandemic and in general is very high. Very professional and highly recommended.

Reply from Julie Hutchins, Home Manager, Greenacres at Greenacres

Thank you for your lovely review. We treat all of our residents as if they were part of our own family, ensuring we always prioritise their care and make them feel special during their stay with us.

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Review from L C (Son of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

I am very happy with the current procedures that are in place for my mother's welfare and security. Her care and treatment from the staff, who are caring and friendly, at Greenacres has been exceptionally good.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this kind review. We are pleased to hear how well your mother is being cared for by our kind-hearted staff at Greenacres and hope she will continue to live well here for many years to come.

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Review from J C (Son of Resident) published on 21 August 2020 Submitted via Postal Card
Overall Experience

I would like to thank all the staff for their great treatment and friendly attitude to mum since she moved in early this year and for the support during the lockdown period when we were not able to visit.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this kind review. At Quantum Care, we carefully select staff who are genuinely passionate about caring for the elderly and ensure they receive valuable hands-on training from our Learning & Development department so they can fully support their residents. We are pleased to hear your mother has settled in well at Greenacres and the staff will be delighted to hear of your praise.

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Review from S T (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card
Overall Experience

Staff always very helpful, and have given Mum outstanding care and kept her safe throughout this pandemic, which us as a family, are very grateful for - thank you.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this wonderful plaudit and high praise for the outstanding care and safety provided by the staff at Greenacres, whilst caring for your mother. We are pleased that this has helped bring huge comfort to her family during these uncertain times. We look forward to seeing you at the next garden visit, with social distancing measures in place, in the very near future.

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Review from J W (Daughter of Resident) published on 18 August 2020 Submitted via Postal Card
Overall Experience

Very pleased with the care provided by Greenacres staff for my mother. Thank you.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this kind feedback regarding the care provided for your mother at Greenacres. Our residents truly are at the heart of all we do and it is a privilege to look after such wonderful people. We hope your mother will continue to live well at Greenacres for many years to come.

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Review from S T (Daughter of Resident) published on 7 April 2020 Submitted via Postal Card
Overall Experience
My mother has dementia and is cared for in Greenacres. The staff are very kind and gentle with her, and she seems very happy and relaxed at all times.

The home is clean, the food appears to be ok, but not great. The medical care is excellent. The staff are very caring towards Mum and also to our family.

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Review from G Q (Daughter of Resident) published on 7 February 2020 Submitted via Postal Card
Overall Experience
Home is always clean and tidy.
Staff are always friendly and helpful; they interact well with the residents.

A very pleasant environment.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this wonderful review regarding the care and facilities at Greenacres. Our staff are chosen for their genuine care and kindness when supporting the elderly and we are pleased to hear the benefits this brings to your family and other residents in the home. We do hope your mother will continue to enjoy living well at Greenacres for many years to come.

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Review from Janice C (Sister of Resident) published on 31 May 2019 Submitted via Website
Overall Experience

My brother has severe dementia and has been a resident for 5 years. He has always had wonderful care and been treated with the greatest respect. The staff are fully committed to the care of their residents. They talk about TLC and that is what they receive. I am always kept informed of any medical concerns and have nothing but praise for Greenacres and the staff.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Greenacres

Thank you for this wonderful feedback complimenting the high standard of care provided to your brother by the staff at Greenacres. Our residents truly are at the heart of everything we do and it is a privilege to be able to care for such wonderful people. As you mention, providing good...  

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Review from Gillian Q (Daughter of Resident) published on 18 September 2018 Submitted via Postal Card
Overall Experience

All the staff are very friendly towards residents and families. Mum was a bit hostile on arriving here back in May but with the support of the staff she soon became settled in and is now very happy to be here. A great home with a great atmosphere, with plenty of activities.

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Review from C W (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card
Overall Experience
I have always found the staff to be pleasant and helpful. Some have even managed to build a rapport with my dad which hasn't been easy.
The room is spacious and has good furniture.

Unfortunately, my dad does not take part in any of the social activities but they are laid on.

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Review from A K (Daughter of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience
My mother has been a resident at Greenacres for six months.
I visit several times a week and there is always a friendly feel and welcome.
The staff are so helpful and quick to inform you of any concerns or issues.

As my Mum has Dementia I am now able to rest easy in the knowledge that she is well looked after in a safe place.

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Review from Andy F (Godson of Resident) published on 4 June 2018 Submitted via Postal Card
Overall Experience
Greenacres is a very friendly home providing excellent staff and service.

The facilities and food are good.

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Review from Jenny O (Wife of Resident) published on 30 May 2018 Submitted via Postal Card
Overall Experience

Over the last 21 months, my husband has been living at Greenacres. There has been a few ups and downs as expected because of his condition. The staff have been wonderful, supportive and very approachable when issues occur. My husband is settled now and in a routine which is reassuring. The family are all happy he is living there.

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Review from M S (Wife of Resident) published on 23 May 2018 Submitted via Postal Card
Overall Experience

The home is always clean no matter what time or day you go. The staff are always very welcoming and helpful and if there is any problems they will contact you. Such as call a Doctor if a resident is ill. On the whole, I am quite happy with Greenacres.

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Review from L Y (Daughter of Resident) published on 10 May 2018 Submitted via Postal Card
Overall Experience

My experience of Greenacres has been very positive. A warm, homely atmosphere is always present. Any concerns are dealt with quickly and efficiently. The staff are excellent and care for me and my family as well as my Mother. They bring in medical intervention when needed and always inform me of anything I should know about. I have nothing but respect and gratitude for staff and management.

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Review from Sandy N (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

Very satisfied with all aspects of the care home and its staff and facilities.

Staff are always cheerful and make time to answer questions and address any concerns I may have regarding mum's care. They are also excellent at contacting me immediately if there are any concerns or to inform me of functions or entertainments to involve residents families whenever possible. Could not have found better.

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Review from Ellie D (Sister of Resident) published on 8 May 2018 Submitted via Postal Card
Overall Experience

A place where my sister felt secure in her surroundings she knew and cared for by a team of caring managers and staff who gave first class care.

The people were responsible for my sister's end of life care and we as a family could not have managed without their care and compassion.

My sister spent 2 and a half years at Greenacres and their care and surrounding gave us as a family peace of mind.

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Review from Steven K (Son of Resident) published on 3 May 2018 Submitted via Postal Card
Overall Experience
Initially, I was worried about my mum going into residential care but I am now so happy she was lucky enough to go to Greenacres. The staff take excellent care of her and were quick to build a relationship with her which is often as clear as the smile on her face when one of them approaches.
Communication between Greenacres and us is very good and we are called if there is any changes or events.

I visit my mother most days and she and the other residents are always clean, cared for and very well fed with a great variety of snacks and meals. There is an active entertainment and activity programme and families are often invited to join in.

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Review from Wendy D (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card
Overall Experience

My mum was taken into Greenacres nearly 5 years ago. She had vascular dementia, and was very trying in the first few years, and not so bad towards the end, but still hard work.

I cannot praise the home enough, their care and compassion has been constant and for that I'm eternally grateful. They took over from me when it became too difficult to deal with her.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 09 February 2018
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (17) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Greenacres.

Awards / Recognitions (2)

  • 28 Feb 2020Recipient: Quantum Care Ltd
  • 13 Nov 2015Recipient: Greenacres

Accreditations

There are no accreditations posted yet for Greenacres.

Meet the Team (4)

Eva Raczka
Eva RaczkaJob Title:Home Manager
Eva Raczka is the Interim Manager at Greenacres, bringing over 20 years of experience in the care sector. She began her career supporting individuals with learning disabilities and autism before transitioning into elderly care around 12 years ago.

Eva has worked nationally with a variety of care providers, engaging in interim management and business consultancy in the social care sector. Over the years, she has held a range of leadership positions, including Quality and multisite roles, all in an interim capacity. She understands the importance of balancing the quality of care delivery with strong leadership and commercial viability. Eva is dedicated to providing high-quality, person-centred care and is passionate about supporting teams to deliver excellence within a warm, safe, and homely environment where residents feel valued and respected.

Joanne Gillett
Joanne GillettJob Title:Deputy Manager

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

Jurete Merhej
Jurete MerhejJob Title:Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

Jade Reid
Jade ReidJob Title:Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacres to verify any information. View our terms and conditions. Greenacres has an Enhanced Service -more info.