Greenacres, Hatfield, Hertfordshire
Greenacres, Hatfield, Hertfordshire
Greenacres, Hatfield, Hertfordshire

Greenacres is a purpose-built residential care home that has a total of sixty en-suite bedrooms and a care team with the expertise to look after people living with dementia, while also providing respite care services.

Owners Quantum Care take an innovative approach to dementia care, compiling care packages that are designed to make sure all residents are treated as individuals and still valued as members of the community.

The company works closely with charities such as the Alzheimer's Society, keeping on top of any industry development, while also involving families and loved ones in all areas of decision-making that may affect residents.

Group: Quantum Care Ltd

Person in charge: Coni Anang (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single from £751 (These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.) (These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.)

Facilities & Services: Day Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Greenacres: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.1 Greenacres has a Review Score of 9.1 (9.149)

The Review Score of 9.1 (maximum of 10) for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews over all time. This Average Rating is also the rating value for Greenacres in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.732 for Greenacres is calculated as follows: ( (52 Excellents x 5) + (19 Goods x 4) ) ÷ 71 Ratings = 4.732

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.417 Points relating to the number of positive Reviews for Greenacres is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 5 Reviews ÷ 12 Target = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Greenacres?

  • Extremely LIKELY
    6
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Greenacres

  • Niece of Resident/Service User
    2
  • Wife of Resident/Service User
    2
  • Daughter of Resident/Service User
    1
  • Son of Resident/Service User
    1

Whenever I visit my mother at Greenacres, one of the first things she will say to me is how nice everyone is there. Just visiting it is easy to see the friendliness and care that exists at this care home.
Most of the staff working at Greenacres talk to me on a first name basis and always keep me informed of my mother's welfare. It is very reassuring to know that my mother is being well looked after and is happy.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

For the short time my husband has been at Greenacres, I have appreciated the care and compassion the carers have given him. Since Christmas, I know that there have been changes in his personality which have been recognised and dealt with in a careful way. My husband has settled into his surroundings which is happy and homely. There is always something going on which gives the residents stimulation.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am so happy my aunt is now settled in the home and is very happy there. I couldn't have picked a better place if I'd done it myself. The people who work here are marvellous and go the extra mile! Nothing is too much trouble for them.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

My husband has been in Greenacres for nearly 2 years in that time he has been very well looked after in very difficult times. I could not wish for better treatment and friendliness.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Quantum staff were very helpful in our search for a care home in Hertfordshire. In particular, we are indebted to management in Greenacres for their assistance and offer of a place in a local home where we felt the staff were caring, happy and flexible. We have been pleased with our choice and appreciate how welcome we are made to feel when visiting. The staff are always supportive of our requests and we feel mum is happy with her room, the staff and the way of life offered. We trust staff, who work with us.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

My Auntie was a resident at Greenacres for just over a year. Unfortunately, she had to move to a nursing home. We found the staff at Greenacres a truly dedicated team. My Auntie was treated like an extended family and the carers took the time to get to know my Auntie and their life story, their family and visitors. There are many varied activities at the home. Meals are cooked fresh daily and my Auntie's diet was catered for. I would recommend this home.

How likely would you be to recommend Greenacres? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Greenacres

Job Vacancies

Staff Profiles

No image found

Toni Greenhill

Job Title: Registered Home Manager

Joined: 1983

Description:

Specialisms
Toni has been working in the care of older people since 1983 when she began as a care worker and has been a Registered Home Manager for the last 9 years. She specialises in Dementia care and has a Btec Level 3 Management of Dementia Care. She is also an NVQ assessor and a Manual Handling trainer.
Qualifications
Registered Managers Award

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Greenacres