Greenacres

Quantum Care Ltd, Wellfield Close, Hatfield AL10 0BU
Review Us
9.0 43 Reviews
  • Greenacres, Hatfield
Greenacres is a warm and welcoming home with a wonderful family atmosphere and is located in a quiet residential area. The home offers a number of care services including residential care, specialist dementia care and short term respite care. There is a special emphasis within the home on caring for those living with dementia.

Each of the bedrooms within Greenacres are en-suite and fully furnished and also benefit from wi-fi connectivity, a nurse call system and a television.

The wide range of communal areas in the home include inviting lounges and dining rooms as well as cosy corners and other spaces. The home includes a number of special features specifically designed to help those with dementia orient themselves so they can live as independently as possible.

Externally, Greenacres benefits from a beautifully designed landscaped garden which is enclosed within the heart of the home. It includes a number of seating areas and is a perfect place to relax in during the warmer months.

The home has a dedicated activity worker who ensures that a number of activities are on offer throughout the week so there is always something to get involved in.
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Care Provided by Greenacres

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1189

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Greenacres to find out the exact price for your requirements.

Contact Greenacres to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Greenacres to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sarah Prince (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Greenacres Reviews (43)

9.0

Greenacres has a Review Score of 9.0 (9.049) out of 10, based on 7 reviews in the last 2 years.
Over all time Greenacres has 43 reviews.

Overall Experience
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Reviewer Connection to Greenacres
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Review from T W (Niece of Resident) published on 6 January 2026 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at the home have really helped and supported my Auntie to settle in.
I am pleased with the service so far she has had a lot of activities that she has been part of and is lovely to see how happy she is.
She has also made a friend which is lovely.
Reply from Debbie Gilard, Head of Corporate Services at GreenacresThank you so much for your kind review. We're really pleased to hear that your Auntie has settled in well and is feeling happy in her new home. It's wonderful to know she's been enjoying the activities and has already made a friend - that means a great deal to our team. Thank you again.
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Review from S D (Wife of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a resident at Greenacres Care Home since February. The staff are compassionate and caring, and the home is warm and welcoming. The facilities are excellent with a strong focus on safety. Activities are varied with themed events for holidays, visits from domestic animals, and regular
outings in the minibus. My husband was taken to a football game. He's been a fan for 82 years and he had a wonderful time! There are plenty of organised activities and celebratory events, including Valentine's, St Patrick's, Halloween and many more, not forgetting Christmas and New Year. The Christmas decorations are fantastic this year. The talented kitchen team prepare delicious, meals
If you're looking for a care home where your loved one will be treated with kindness, dignity, and respect, Greenacres is the place. It has given me peace of mind knowing that my husband is happy and content here.
Reply from John Joannides, Corporate Services at GreenacresThank you so much for your lovely review of Greenacres. We're so pleased to hear that you're so happy with the home. Reviews like this mean so much to the staff.
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Review from Kevin H (Nephew of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Auntie has always been treated with respect and is very happy with the lovely staff here at Greenacres, having had previous experience at this care home with my late Mum, I had no hesitation in her being cared for here.
The staff treat all residents with love and care that you would expect from
a family environment.
I can't speak highly enough of the staff here, and are always happy to chat about anything concerning that you might have.
I'm also very impressed the way they engage residents in daily activities, too many to mention but range from singing, dancing, chair exercises, flower arranging, food prep, trips out to garden centres, shopping trips.
I have seen many care homes with my work as an visiting Electrician in previous years and none come close to Greenacres.
Some look like hotels but the care is sadly lacking.
Our family are so pleased my Auntie is being cared for here.
Reply from John Joannides, Corporate Services at GreenacresThank you for your kind review of Greenacres. We're so pleased that you're happy with the care given to your mother and your aunt. We're also happy that you've found the activities in the home varied and engaging. Your review will mean a lot to the staff in the home.
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Review from John G (Husband of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
An excellent and friendly staff who will go out of their way to advise and help residents. The building itself has gradually been upgraded, painted and new, cleaner and more attractive settings been introduced. The overall impact and "feel" of the care home is a reflection of the work and input of the
carers and especially menton should go to the standard, variation and inventiveness of the food provided to residents.
Reply from Debbie Gilard, Head of Corporate Services at GreenacresThank you for your lovely review. We're so pleased to hear that you find our team friendly and supportive, and that the upgrades to the home have made a positive difference. It's great to know the meals are being enjoyed too - our catering team will be delighted. We really appreciate you taking the time to share your feedback so thank you again.
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Review from Anna C (Sister of Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been living at Greenacres for 6 weeks now and he is settling in with the help of the dedicated, professional, compassionate staff, who are highly trained in dementia care. The staff at Greenacres are genuinely kind and caring individuals who treat him with dignity and respect, as a person,
getting to know his history, interests and preferences which makes such a difference to his well-being. A well-maintained, safe, welcoming environment, lots of activities. Highly recommend.
Reply from John Joannides, Corporate Services and PR Project Administrator at GreenacresThank you so much for your wonderful review of Greenacres. It's lovely that your brother is settling into the home well and very glad that you're happy with the care that he's receiving. Getting reviews like this means so much to the staff team at the home. Thank you again!
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Review from E R (Daughter-in-law of Resident) published on 24 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a lovely place to be! Since my mother-in-law became a resident she's eating better and has settled in better than expected. The food is very good and often food is offered to me when I visit at lunch or dinner times. The staff are very accommodating with visitors also. I find it to be a very relaxing
environment considering. Also very happy with how clean and well-kept everything is. I am very grateful for the carers and everything they do.
Reply from Jo Currell, Marketing and Event Co-ordinator at GreenacresThank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your loved one means the world to us.
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Review from Sarah W (Daughter of Resident) published on 4 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a wonderful home. I’ve never had an experience of a residential care home before, so was worried when Mum was placed here, but I couldn’t have asked for a more home-from-home and loving place to be. The staff make it what it is, from management through to the lovely carers. They are so lovely
and do genuinely care about their residents. They do great activities for the residents and I have no worries with Mum. She is very well cared for and I can see she is genuinely happy. My friends and family also agree after visiting her and seeing what they do on their social media page. I love this place and couldn’t be happier.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you for brightening our day with your kind review! Our team is passionate about making a difference in the lives of our residents. Wishing you a great day!
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Review from Sharon S (Daughter of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident in Greenacres since February 2023. As a family, it was a very upsetting time, but our wonderful mum was no longer safe living independently, due to a deterioration in her mental and physical state.
All the staff, including the manager, carers, play co-ordinators and housekeepers
have been absolutely wonderful. Nothing is ever too much trouble and they are so kind, caring and professional. There is a wonderful atmosphere, with music and different activities taking place. You can tell they are such a great team, as they are always happy, dancing and singing with the other residents which is so lovely. The food always looks appetising and Mum is provided with plenty of cups of tea and snacks, at her request.
Mum is so well looked after, and it has made us all so happy.
The most important thing is that Mum loves it there.
We can't thank them all enough.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you for your comment. The team at Greenacres are delighted to have your mum stay with us. Wishing you a wonderful day!
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Review from A W (Daughter of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Greenacres is a wonderful care home. The atmosphere is welcoming and the staff are professional and friendly. They are always ready to listen to relatives and act on requests, such as making sure Mum is on the list to have her hair done or if Mum is not feeling well ensuring Mum is visited by the doctor.
Muom
is very fortunate to be cared for by such loving, caring, happy staff who always have her best interests at heart. The wonderful activities team ensure Mum is stimulated with a wide variety of projects and outings or carried out with enthusiasm.
Reply from Deborah Yadev, Marketing Manager at GreenacresGood day and thank you for taking the time to send in this lovely review. Your mother is an amazing woman and we are happy to have her at our care home.
Have a lovely day!
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Review from Christine C (Wife of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with the care my husband is receiving, he seems happy and the staff are very friendly and caring and always ready to chat with me and ask how I am, which is nice. We know he is being looked after and cared for.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you for your comment. We are pleased to have your husband stay with us at Greenacres. Have a wonderful day!
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Review from Leonard L (Husband of Resident) published on 23 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife appears to be quite happy in her situation.
The staff do their best to make my weekly visits as comfortable as they possibly can, which is much appreciated.
Her meals seem good and the staff are motivated to help her with those when time permits.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you for your comment. The team at Greenacres are very happy to have your wife stay with us. Wishing you a great day!
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Review from John M (Husband of Resident) published on 24 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found Greenacres to be an absolutely outstanding care home. My wife has been a resident since June 2021 and has always received the most excellent of care. Every member of staff has proved to be capable, attentive, caring, cheerful and kind. They continually find new activities and ways
to keep the residents occupied and entertained. My family and I are always grateful to everyone at Greenacres.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you very much for taking the time to review Greenacres. We are very proud of the team here. They pride themselves on going above and beyond to ensure the happiness and safety of all of our residents.
Your wife is an amazing woman and we are lucky to have her with us. Enjoy the rest of the day!
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Review from Peter H (Son of Resident) published on 20 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away last week after having been a resident at Greenacres for the past four years following a stroke that change her life. She had dementia, was non-verbal and couldn't walk. Lockdowns have restricted visiting and so contact became available via Facetime. Unfortunately, she couldn't
understand and became more confused. For long periods the carers became her family.
The care has always been exemplary and we knew that she was safe, looked after and happy in her own world. Mum would always smile when the regular carers came into her room and was even happier when she was wheeled out into the garden for a cigarette.
We are very grateful for all that the carers did for our mum.
Reply from Deborah Yadev, Marketing Manager at GreenacresThank you for the beautiful memories expressed about your mother, she was an amazing woman and we miss her, the very best wishes to the family always.
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Review from Karen P (Daughter of Resident) published on 5 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been here for over two years and in that time I have always found everything satisfactory. The staff I have met are always friendly and welcoming. Covid time was hard on everyone, staff and residents alike, but all we can do is our best at the time and I think they more than did that.
No fault-finding with me.
Reply from Victoria Cookson, Marketing Coordinator at GreenacresGood day, thank you for taking the time to send us a review of our care home. The staff at Greenacres pride themselves on being friendly and welcoming at all times and we are pleased that you have noticed this. Have a lovely day!
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Review from M K (Daughter of Resident) published on 6 December 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our experience visiting my mother in the care home has been very good. The staff are very helpful and try to resolve any queries we have about my mother's care. The use of the garden would be nice for the residents and family in the summer as most residents are unable to go outside for fresh air. The
staff have been excellent working with the stress of Covid. We are grateful for their help and care.
Reply from Deborah Yadev, Marketing Manager at GreenacresGood day, and thank you for taking the time to send us a review. We are especially proud of our home and your words are quite motivating. The garden is a fantastic feature and we do take full advantage of its beauty over the warmer months. Have a lovely day!
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Review from Dave N (Son of Resident) published on 4 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very professional and take the time to interact with the residents and treat them with respect and dignity. The place is clean and warm. The staff notify me of any issues with my mother and give me regular updates on her welfare. Excellent!
Reply from Deborah Yadev, Marketing Manager at GreenacresGood day and thank you for taking the time to send us a review of our care home. The staff pride themselves on being loving and kind at all times and we are pleased that you have noticed this. Have a lovely day!
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Review from J K (Wife of Resident) published on 17 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Greenacres provide a very friendly and caring service. They treat residents with dignity and compassion. The meals my husband gets are wholesome and nutritious. The laundry service is very efficient. I would like to thank all the staff for their hard work during the pandemic as it has been
a very challenging time and they have been brilliant.
Reply from Deborah Yadev, Interim Marketing Manager at GreenacresGood day, and thank you for taking the time to review our lovely home. At Greenacres, the team try their best to show love and respect to all of our amazing residents.
The chef manager is trained to ensure the nutritional balance is accurate for every individual's personal needs. Have a lovely day!
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Review from Sheila F (Daughter-in-law of Resident) published on 25 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to covid restrictions, we couldn't visit and had no experience of the home and staff. Our mother received excellent treatment and responded well in their care, able to move independently into her home, luckily to be with family on hand. During her stay staff kept us fully informed of her progress
and were more than cheerful and helpful, giving us peace of mind that mum was being well cared for.
Reply from Julie Hutchins, Home Manager, Greenacres at GreenacresThank you for this lovely review which will be appreciated by all the staff. It was a pleasure to have your mother stay with us and the staff missed her when she left. We hope your mother has settled into her new home and is enjoying being closer to her family.
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Review from Wito W (Son of Resident) published on 1 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’m impressed with how good and friendly the carers can be. My mum is delighted with the service provided by the Greenacres and she would be pleased to stay there. The health and safety standards during the Pandemic and in general is very high. Very professional and highly recommended.
Reply from Julie Hutchins, Home Manager, Greenacres at GreenacresThank you for your lovely review. We treat all of our residents as if they were part of our own family, ensuring we always prioritise their care and make them feel special during their stay with us.
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Review from L C (Son of Resident) published on 21 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the current procedures that are in place for my mother's welfare and security. Her care and treatment from the staff, who are caring and friendly, at Greenacres has been exceptionally good.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at GreenacresThank you for this kind review. We are pleased to hear how well your mother is being cared for by our kind-hearted staff at Greenacres and hope she will continue to live well here for many years to come.
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Current Review Score: 9.0 (9.049)

Overview of Review Score

The Review Score of 9.0 (9.049) out of 10 for Greenacres is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.2 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.866 for Greenacres is calculated as follows: ( (71 Excellents x 5) + (11 Goods x 4) ) ÷ 82 Ratings = 4.866
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.183 Points relating to the number of positive Reviews for Greenacres is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 = 3.6
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 7 Positive Reviews ÷ 12 = 0.583
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 9 Feb 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (4)

Eva

Eva Raczka

Job Title: Home Manager

Eva Raczka is the Interim Manager at Greenacres, bringing over 20 years of experience in the care sector. She began her career supporting individuals with learning disabilities and autism before transitioning into elderly care around 12 years ago.
Eva has worked nationally with a variety of care providers, engaging in interim management and business consultancy in the social care sector. Over the years, she has held a range of leadership positions, including Quality and multisite roles, all in an interim capacity. She understands the importance of balancing the quality of care delivery with strong leadership and commercial viability. Eva is dedicated to providing high-quality, person-centred care and is passionate about supporting teams to deliver excellence within a warm, safe, and homely environment where residents feel valued and respected.

Joanne

Joanne Gillett

Job Title: Deputy Manager

The Deputy Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things, while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Managers are driven to provide the best of everything for their residents.

Jurete

Jurete Merhej

Job Title: Chef Manager

The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.

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Jade Reid

Job Title: Housekeeping Manager

Keeping the team of Housekeepers running as it should is the Housekeeping Manager. Supervising and organising their teams is just part of it, as these Managers work alongside them to keep the home clean and inviting. The comfort of residents is the most important thing to our Housekeeping Managers, which is why they work so hard to create an environment in which residents can’t help but feel at home. Multi-tasking and communication skills are some of the most important of the Housekeeping Manager’s qualities as they and their team create a home where residents' dignity is never compromised, and independence is always encouraged. Our Housekeeping Managers ensure that all areas of our home are safe, clean, well-maintained and presented in a way to create a warm and homely environment. They have an important role in maintaining our infection prevention and control standards to make sure our residents stay well.

Frequently Asked Questions about Greenacres

What types of Care is Greenacres registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Greenacres have?

There are 60 Single Rooms.

What are the Facilities & Services at Greenacres?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Greenacres to the centre of Hatfield?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greenacres to verify any information. View our terms and conditions. Greenacres has an Enhanced Service - more info.