
I can say I doubt we will ever feel the need to move Mum from here.D A(Son of Resident/Service User)



I can say I doubt we will ever feel the need to move Mum from here.D A(Son of Resident/Service User)



This home is situated in the market town of Hitchin, the name of the town is associated with the small river that runs through it. The river is known as the river Hiz on maps. Hitchin is significant for music all year round with many venues hosting regular events. This location is also conveniently situated just 9 miles from Welwyn.
The home itself is a residential home in a Victorian...
Care Provided by Highbury Rise
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 23 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All fees are agreed prior to admission and are based on assessment of needs. All fees are payable in advance.
The price(s) shown are provided by the care home. Contact Highbury Rise for full pricing details and T&Cs.
Contact Highbury Rise to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Benslow Management Company Ltd
- Private Owned
Person in charge
- Wadzanayi Mashiri (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (21)
- Couples/Companion Rooms (1)
- Single Rooms with ensuite Wet Room (1)
Visiting
- Please contact the Home between 08.00 - 20.00 to arrange a viewing. The Home operates protected meal times between 13.00 until 14.00, due to the importance of good nutritional intake for the residents.
Parking
- Restricted parking outside the property from 10.00 until 11.00 and again at 16.00 until 17.00, however, available parking on the forecourt. If difficulty is experienced in finding a space please speak to a member of staff.
Highbury Rise Reviews (22)
Highbury Rise has a Review Score of 9.3 (9.307) out of 10, based on 7 reviews in the last 2 years.
Over all time Highbury Rise has 22 reviews.
Excellent stay. Very well looked after & cared for. Nice to relax & to get well, all staff extremely great & treated me very well, great good & great room & I enjoyed my stay here. Highbury Rise is a lovely building, great garden outside. I believe it has done me really well to be able to rest, concerse & recover, I have never stayed at a rest home before. I would like to thank everyone here for their kindness & wonderful care.
It is always encouraging to receive feedback on how our staff are caring for residents who come through Highbury Rise. Here at Highbury Rise, we take great pride in the work we do, and we truly appreciate it when reviews like this are shared. They give us a boost and reaffirm our commitment to doing what is right for our community.
Lovely to come & visit my friend, very welcoming. Helpful staff and a very good cuppa when we visit. Enjoy talking to the staff as well as residents very inclusive. Comfortable.
The staff are compassionate, friendly, attentive and professional - they make visitors feel welcome and seem to go out of their way to relate to and reassure residents.
The atmosphere at Highbury Rise is calm, welcoming and inclusive. Residents are encouraged to take part in activities if they like but their wishes are respected if they'd prefer not to. A good place to be.
Thank you for your kind feedback. We're so pleased to hear your mother feels happy, comfortable, and well cared for at Highbury Rise. Your recognition of our team's compassion and the inclusive environment we strive for means a great deal.
My father stayed at Highbury Rise for 5 weeks for some respite care after having a fall at home in January.
He received a good level of care and was well looked after.He is a shy man and decided not to leave his room but he was very comfortable there and having the ensuite room was extremely beneficial for him.
The care home were friendly and welcoming and I would like to thank them for looking after my father so well during his stay there.
We are very happy with Highbury Rise. It is a home from home where residents are treated with respect, care and compassion. Family members are included and welcomed.
Staff are very friendly and caring, and food is very well cooked and presented, with options for individual requirements.
For a small care home, I think the standard is
very high.
Thank you for your review. We always aim to ensure our care is personalised for each resident and that they are treated with the utmost care & respect at all times. I will pass on your positive feedback to the staff team.
The issuing of medication is all logged and issued with care.
Many thanks for taking the time to leave this review, Kevin, this is really appreciated and I will share with the team at Highbury.
Mum likes the staff here and we moved here easily in her residential care due to poor/under-trained staff. I can say I doubt we will ever feel the need to move Mum from here. It would be easy but wrong to take the tone of an instruction out of context. The staff here do a very difficult job, coping with residents with varying needs, very well.
I am sorry to hear that you have experienced poor care in a previous setting.
As always we are available to discuss any concerns you may have now or in the future.
My mother recently moved from assisted living to Highbury Rise the change in her has been incredible, she is now very content and the staff make us feel happy that our mum is there now. Well done.
Thank you for your review of our service. As always we put our residents at the heart of our care planning, ensuring a robust person-centred approach is used for all, to enable them to have a safe, happy and fulfilling life with us.
My wife has been in this care home for the last 14 months and I have found the staff and care they provide to be very good. The management and the senior staff are informative and always answer any questions I may ask them concerning my wife's care. Overall I am pleased we chose this care home for the care of my wife.
Thank you for your very kind words. We aim to provide all of our residents with a homely and supportive environment. Your feedback on our service is always welcome.
We are made to feel very welcome when we come to visit. The care given is very good. The facilities are very clean and everyone is kind and helpful.
As always we are available to speak to you if you have any concerns or suggestions for improvements to our service or the care package that your mum receives.
Good as always.
As always we are happy to listen to any suggestions or concerns you may have during one of your frequent visits.
If she ever needs respite or permanent care in the future, your home is number one on our list. Thank you all so much.
Thank you for your feedback Amber-Rose. I will pass your compliments on to the team.
I and the family have been and still are very happy with the way in which she is cared for.
It is a kind, homely environment.
My mother was admitted to Highbury Rise during the COVID pandemic. From the first telephone call with the home manager, we felt reassured. Mum has settled well, is eating properly, but most of all is safe. Although we can't visit at the moment, WhatsApp video calls and newsletters keep us updated. What we really like is that whenever we telephone, we are always met with friendly conversation and are never rushed off the phone. Keep up the great work you do.
Our mum has been in Highbury Rise for the past 4-years. In that time, we have never had cause to be concerned about her welfare. The staff are caring, compassionate, friendly and knowledgeable, and the quality of care they provide is excellent. Knowing that our mum is safe and taken care of is a great relief for us.
I can not describe how wonderful and caring the staff are at Highbury Rise. They do the most fantastic job looking after my mum. Highbury Rise feels like a proper home, it is always full of love and laughter. The staff not only care about the residents but also the families. The support I have had has been tremendous. Thank you to all the wonderful staff.
What a relief for her to have been placed here. She is now totally safe and her care has been second to none. The staff are incredible and never too busy to talk on the phone regarding any concerns.
Obviously, due to COVID restrictions we have not been able to see her in person. As difficult as that is, we know that this is to keep all residents safe.
We do however have the opportunity of regular video calls with her. This keeps us connected and the staff support her well throughout the call.
My mum-in-law is happy and settled, she eats well and has made friends. Above all, she is safe and cared for in the way she deserves to be. Thank you.
A small friendly home where the staff care for the happiness and welfare of their patients in an informal and homely way.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 November 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 07 July 2026We have a respite due to end imminently and will therefore have one room available.
News (0) & Events (0)
There are no news items for Highbury Rise.
There are no upcoming events for Highbury Rise.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Highbury Rise.
Accreditations
There are no accreditations posted yet for Highbury Rise.
Meet the Team (3)

Victor joined the Benslow Care Home group as the Home Manager of Highbury Rise in November 2024 and has demonstrated his vast experience since his arrival, from his coaching and mentoring of staff to the person-centred care delivery for people residing in Highbury Rise.
Victor has worked across the health and social care sector in residential older people homes, domiciliary care and a specialised neurological unit and has been a Registered Manager before joining us.Victor is working with his team to provide the highest quality of care and he is an advocate for embracing change and believes in openness, learning and development.
Victor and his team strive to maintain a happy calm environment, caring for staff and people residing at Highbury Rise with dignity and respect. Victor has an ‘open door’ policy and welcomes families, representatives and friends to come in and see him at any time.

We have a dedicated Engagement Coordinator, Kirsty, who has designed a varied program of activities and events suitable for all of our residents to enjoy. There are regular visits from the local reverend, as well as weekly visits into town, or out for a pub lunch. A host of community-based groups visit us to either chat, perform or read with our residents.

Rajani is a welcome addition to our Highbury Rise management team and brings with her an abundance of experience in care, as she has been a registered manager herself.
Frequently Asked Questions about Highbury Rise
What types of Care is Highbury Rise registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Highbury Rise have?
There are 21 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Highbury Rise?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Residents Internet Access are some of the Facilities & Services.
How far is Highbury Rise to the centre of Hitchin?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Highbury Rise to verify any information. View our terms and conditions. Highbury Rise has an Enhanced Service -more info.