Highbury Rise, Hitchin

I can say I doubt we will ever feel the need to move Mum from here.

D A (Son of Resident)

This home is situated in the market town of Hitchin, the name of the town is associated with the small river that runs through it. The river is known as the river Hiz on maps. Hitchin is significant for music all year round with many venues hosting regular events. This location is also conveniently situated just 9 miles from Welwyn.

The home itself is a residential home in a Victorian house ideally located for all amenities and is easily accessed by public transport. There is easy access via a large front drive and ramp to the front door. Parking is limited, however, there is also some limited parking on the road.

The rear garden has a dementia design landscape comprising of a figure of eight pathway leading to many seating areas and sensory flower beds. The enclosed garden is accessible via French doors from the lounge and provides a safe and attractive outside area for residents and their visitors to enjoy.

This is a residential care home to 22 residents aged 65 and over and offers specialist care for people living with dementia. The house is characterful and full of individual charm. The staff are all from the local area and a family atmosphere abounds. Person centred care is provided, personal care and support following a holistic approach to care.

There are easily identifiable signs around the home assisting service users to find their way around easily. The home affords two small lounges and a large lounge/diner. Activities are held daily in the larger lounge.

The Registered Manager Victor has many years' experience in care and joined the Company in 2024. The Hertfordshire provider assessment 2024 rating for this home is a 'GOOD' rating.

There are nutritious home cooked meals available every day and snacks and the residents have input into what food is on the menus.

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Care Provided

Primary Care Categories

Older Person Care
Dementia
Eating Disorders
Mental Health Condition
Physical Disability
Visual / Hearing Impairment

Length of Stay

Permanent Care
Respite Care

Care Types Provided

Residential Care
Dementia Residential Care
For a maximum of 23 Service Users

Dementia Care Types

Mild Dementia
Moderate Dementia
Advanced/Complex Dementia

Other Care Provided

Palliative / End of Life Care
Convalescent Care
Acquired Brain Injury (ABI)
COPD/Pulmonary Disease
Bariatric Care/Obesity
Parkinson's Disease
Stroke

Facilities

Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Lift
Wheelchair Access
Gardens
Residents Kitchenette
Residents Internet Access

Funding & Fees

Weekly Charges per Person

Self-Funded Residential Care: £1200 – £1400
Self-Funded Residential Dementia Care: £1200 – £1400
RESPITE Self-Funded Residential Care: £1200 – £1400
RESPITE Self-Funded Residential Dementia Care: £1200 – £1400

All fees are agreed prior to admission and are based on assessment of needs. All fees are payable in advance.

These prices are only a guideline, please contact Highbury Rise to find out the exact price for your requirements.

Funding Types Accepted

Self Funding (Private)
Local Authority with Top Up
Local Authority
NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Benslow Management Company Ltd

Person in charge

Wadzanayi Mashiri (Registered Manager)

Local Authority / Social Services

Hertfordshire County Council

Admission Criteria

Pre-admission assessment required.
Ages 65+

Care Home Design/Build

Purpose Built: No
Last Refurbishment: 2023
Number of floors: 3

Room Information

Single Rooms (21)
Couples/Companion Rooms (1)
Single Rooms with ensuite Wet Room (1)

Visiting

Please contact the Home between 08.00 - 20.00 to arrange a viewing.
The Home operates protected meal times between 13.00 until 14.00, due to the importance of good nutritional intake for the residents.

Parking

Restricted parking outside the property from 10.00 until 11.00 and again at 16.00 until 17.00, however, available parking on the forecourt. If difficulty is experienced in finding a space please speak to a member of staff.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Oct 2023

Overall
Requires improvement

Caring
Good
Effective
Good
Responsive
Good
Safe
Requires improvement
Well-led
Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

1 Bed Vacancy

posted 28 Jul 2025

We have a second floor vacancy at our person centred residential home in the well sought after area of Hitchin.

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Awards / Recognitions (0)

Meet the Team (2)

Victor Mashiri

Job Title: Home Manager

Joined: 2024

Victor joined the Benslow Care Home group as the Home Manager of Highbury Rise in November 2024 and has demonstrated his vast experience since his arrival, from his coaching and mentoring of staff to the person-centred care delivery for people residing in Highbury Rise.

Victor has worked across the health and social care sector in residential older people homes, domiciliary care and a specialised neurological unit and has been a Registered Manager before joining us.

Victor is working with his team to provide the highest quality of care and he is an advocate for embracing change and believes in openness, learning and development.

Victor and his team strive to maintain a happy calm environment, caring for staff and people residing at Highbury Rise with dignity and respect. Victor has an ‘open door’ policy and welcomes families, representatives and friends to come in and see him at any time.

Kirsty Burton

Job Title: Engagement Coordinator

Joined: 2019

We have a dedicated Engagement Coordinator, Kirsty, who has designed a varied program of activities and events suitable for all of our residents to enjoy. There are regular visits from the local reverend, as well as weekly visits into town, or out for a pub lunch. A host of community-based groups visit us to either chat, perform or read with our residents.

Highbury Rise Reviews (22)

Total of 22, showing 21-22

9.6

Highbury Rise has a Review Score of 9.6 (9.593) out of 10, based on 12 reviews in the last 2 years. Over all time Highbury Rise has 22 reviews.

Order by:

Review from Julie R (Daughter of Resident) published on 21 November 2018
Submitted via Postal Card • Report

Overall Experience

The staff are welcoming, friendly and above all competent. Mum has been at Highbury for almost 3 years. The challenges faced by both resident and carers can be as pleasant as they can be extreme. The home functions effectively and efficiently and always strive to improve. Peace of mind for our family

is 100% The bedrooms are small but still practical and the home is undergoing refurbishment to a good standard. Food is excellent, homemade. Well done Highbury.

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann F (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Highbury Rise is a very caring place with a dedicated and professional staff team doing their very best for the residents. My mother has received excellent care over the last 20 months since arriving at Highbury Rise. She has been treated with dignity and respect. The staff team seems very settled,

which is great, and there is a lovely, homely feel to the place. Everyone works with good humour.

Current Review Score: 9.6 (9.593)

Overview of Review Score

The Review Score of 9.6 (9.593) out of 10 for Highbury Rise is based on a) the Average Rating and b) the number of positive Reviews.

a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

The Average Rating of 4.593 for Highbury Rise is calculated as follows: ( (83 Excellents x 5) + (57 Goods x 4) ) ÷ 140 Ratings = 4.593
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

The 5 Points relating to the number of positive Reviews for Highbury Rise is based on 12 positive Reviews in the last 24 months and is calculated as per below:

The 5 points available are broken down as follows:
- i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
- ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 12 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Highbury Rise