Cherry Orchard, Gadebridge, Hemel Hempstead HP1 3SD
High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.
Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly and enchanting environment for every meal time.
At Runwood carers pride themselves on providing person-centred care to support and enable residents to retain their independence within comfortable homely surroundings.
Group: Runwood Homes Ltd
Person in charge: Tracey Axten (Manager)
Local Authority / Social Services: Hertfordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 77 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's
Admission Information: Ages 50+.
Single Rooms: 77
Rooms with ensuite WC: 77
Facilities & Services: Day Care • Respite Care • Own Furniture if required • Lift • Gardens for residents
Latest Care Quality Commission* Report on High View Lodge: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.8 (maximum of 10) for High View Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 10 Reviews over all time. This Average Rating is also the rating value for High View Lodge in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.758 for High View Lodge is calculated as follows: ( (94 Excellents x 5) + (23 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 120 Ratings = 4.758
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.01 Points relating to the number of positive Reviews for High View Lodge is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 15.4 positive Reviews (77 registered maximum number of service users ÷ 5). 4 Reviews ÷ 15.4 Target = 0.260
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
High View Lodge has a Review Score of 8.8 (8.768) from 10 Reviews
Review submitted from a Postal Card by Janet R (Daughter of Resident) on Thursday 12 October 2017. Relates to October 2017.
Mum always comes home saying that the staff are lovely and everyone is kind. Mum is always greeted by name when she arrives. The centre is bright and comfortable and clients make decorations to brighten it up.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sophie U (Granddaughter of Resident) on Tuesday 3 October 2017. Relates to September 2017.
All the staff are always happy. This to me makes the home a very happy place for the residents to be and to feel safe.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by D H (Friend of Resident) on Tuesday 3 October 2017. Relates to September 2017.
I went to visit someone and the staff asked who I was there to see and that person was in the Day Centre. They went and got that person and nothing was too much trouble, very polite and helpful.
Whenever I go it is always so clean and the rooms are beautiful. All the staff are very caring and are always on hand to help.
They all take care of the residents so much. It is a real treat to go into this home. It is a loving home where you know the residents are well cared for.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Barbara T (Daughter of Resident) on Tuesday 8 August 2017. Relates to July 2017.
My mother who is now aged 101 has always refused to have any kind of care from outside the family. However, due to unforeseen circumstances we needed respite care for two weeks and were able to take her to High View Lodge. Since then, her physical condition meant that she needed full-time care but she would only go to High View Lodge. She is having fantastic care there and although she complains constantly (that is her nature) she is comfortable, has a lovely room and wants for nothing. Having lived independently and never being ill or in a hospital, she is finding it hard to adapt but the staff are helping her as much as they can to come to terms with her situation.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Kevin R (Son of Resident) on Sunday 5 March 2017. Relates to January 2017.
My Mum was a resident in this home for more than 8 years. In that time her quality of life was enhanced by living at High View Lodge. This was mainly due to the staff who in my opinion went over and beyond their duties to make my Mum feel happy and safe. Whenever I visited the home the staff seemed to be smiling and jolly, not the usual smile was given to a relative visiting to look good but a genuine smile and desire to care.
Many thanks for everything.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by S A (Daughter of Resident) on Wednesday 8 February 2017. Relates to January 2017.
This was my father's first experience in a care home for respite and he was very nervous. The staff made him feel relaxed and showed him care and compassion. He felt much calmer after just one night!
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Richard D (Son of Resident) on Tuesday 16 August 2016. Relates to August 2016.
On entering High view Lodge there is an immediate feeling of attention, care and tremendous warmth. This is followed up by the friendliness of the staff and their willingness to not only interact, but a willingness to engage in a considerate and concerned manner.
All staff appear to have knowledge and insight to all the residents, which is reassuring and satisfying.
Management and Staff are always available and willing to discuss matters of concern and are eager to ensure residents are foremost in everything.
The facilities and resources are very good and the whole building is kept exceptionally clean. Bedrooms are well serviced and maintained as are communal and eating areas.
Outside areas including car park are well looked after and assist in creating a welcoming and pleasant environment.
In addition, there is a constructive desire to ensure residents feel part of a community and that their safety and well-being is paramount. This is supported by a wide range of activities.
Thank you.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by P B (Resident) on Thursday 17 March 2016. Relates to February 2016.
I have enjoyed my stay at Highview. The help and support from carers and management has been excellent. The only reason for me leaving is to be back in my home town closer to friends.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rosemary H (Resident) on Wednesday 16 March 2016. Relates to February 2016.
I come to the Day Centre seven days a week. The care is first class. Coming to the Day Centre seven days keeps me staying at home. I am an independent lady and at the Day Centre I help setting the dinner tables and help with washing up and this helps me to stay independent. Without going to the Day Centre I would not know what to do with myself, I love it there.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M L (Daughter of Resident) on Friday 5 February 2016. Relates to January 2016.
My mother has been in the care of High View for some four years. I visit regularly about every week or ten days at various times. Mother's dementia is quite profound and as a consequence she is totally dependant on the staff. I am constantly impressed at their ability to interpret her needs and fulfil them. The standard of care they provide is, in my view excellent. She is always treated as an individual, her likes and dislikes both acknowledged and accommodated and an effort is always made to give time to provide the non-essential services which are most appreciated. The standard of food is exceptionally good. I have every confidence that the care mother receives is of a very good standard.
How likely would you be to recommend High View Lodge? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
April 2017
February 2016
There are currently no Care Home Idol entrants who have performed at High View Lodge