
High View Lodge have been amazing through this pandemicSharon D(Daughter of Resident/Service User)



High View Lodge have been amazing through this pandemicSharon D(Daughter of Resident/Service User)



High View Lodge is situated in the heart of the community, in Hemel Hempstead. It is located in a quiet residential area with ample parking for visitors and yet nearby to local shops and facilities.
Highview Lodge offers you a home from home, all around you will find delicate ornaments, flowers, pictures, and book cases filled with a variety of literature. The unique petite style dining rooms provide a friendly...
Care Provided by Highview Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Highview Lodge for full pricing details and T&Cs.
Contact Highview Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Runwood Homes Ltd
- Private Owned
Person in charge
- Lisa Meeks(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (76)
Visiting
- Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building. In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.
Parking
- The home includes dedicated parking spaces.
Highview Lodge Reviews (48)
Highview Lodge has a Review Score of 8.6 (8.577) out of 10, based on 10 reviews in the last 2 years.
Over all time Highview Lodge has 48 reviews.
My mum was admitted during the first lockdown in 2020 and as you can imagine it was stressful for us as a family. The whole team at High View Lodge really helped put us at ease and kept me updated as at that time visitors weren’t allowed. As time has gone on mum has settled in well and loves her new home. Everyone is always friendly and I have never felt concerned about mums welfare. Mum loves her room and especially the view from her window! She has gained the weight she needed to and continues to thrive. As a visitor, I am always made to feel welcome and never a nuisance. All in all I am very happy with the home and the care provided.
My Mum went in to continue her rehab and was there for 11 days and they kept telling me they had covid so I couldn't visit her. I finally managed to get in under the essential caregiver scheme and had to call an emergency ambulance. Mum spent 17 days in the hospital and 8 weeks later has still not made it home and may never fully recover from what they did to her.
She is due to leave there next week to go home to her own flat after being told by professionals that she would never walk again.
The first day my nan went into that home the manager said to us don't you worry we will have her up and back home in no time!
And wow what can I say she's done it!
I can't thank the staff at High View enough for the care that has been provided to my nan. She always had lovely things to say about the staff and me working in care myself was so good to hear.
Well done team High View you have done amazing you have been a pleasure.
Hello Jayne, thank you for your positive review. We are grateful to hear your satisfaction with your nan's care, especially with the team, from our carers to management. Your feedback helps us greatly in enhancing our care and we appreciate your insightful comments.
I have now moved my mother to a different care home where she is receiving a far superior level of care.
Also, I found communication with High View Lodge very bad, some days I couldn't get through on the phone after trying over 10 times to call.
My mother has been at High View now for 14 months and previous to that she came in for respite a few times a year. I have always been pleased with everything at High View Lodge especially the respect and dignity shown to all residents but this year as we all know has been so difficult for so many people but the Manager and staff at High View have been exceptional. Under such difficult circumstances this year they have all worked so hard and cared so much for our loved ones and kept them safe and well. The pressure that the Manager and staff have had to deal with has been tremendous but they have always been so professional and helpful at all times. High View Lodge have been amazing through this pandemic and great respect to all the staff and for being so well lead by the manager. Thank you.
I cannot commend this Care Home more highly. The manager and her dedicated team have been exemplary before and during the Pandemic. I know my mother has been well looked after and the staff have worked hard to ensure they have been kept safe. Even before the lockdown. All the staff whether carers, site manager, cleaners or kitchen staff are dedicated to making life in High View for all the residents a pleasant and happy place. Thank you for all you have done.
Mum has been really settled and happy at High View for 3 years now. The staff are very caring to both mum and our family. Communication is very good and the management have been very proactive in protecting the residents from Covid while maintaining safe visiting conditions. The manager is a very hands-on manager who fights for the best for each resident.
Very happy with mu experience visiting High View Lodge and observing the wonderful care I have served by staff. Very caring. Because I was unable to have visits with my friend staff very kindly arranged for a phone link to see my friend. She was happy and so was I to see her.
Mum stayed for respite after a hospital stay. The care home staff looked after her so well. She seemed happy and relaxed. I was allowed to see Mum on a pre-arranged visit in the porch area with Covid measures in place. So good as other homes wouldn't allow any sort of visit. I love that there are resident animals in the home. Very lovely, quiet location with lovely staff and a super helpful manager. If we end up needing full-time care for Mum I would like her to go to High View Lodge.
Efficient and caring in all areas. Good effective leadership. More activities would be good but still fairly good.
My mother has been at Highview Lodge for a couple of years now and she has never been happier even though the virus lockdown she has been in good spirits and speaks highly of the staff that care for her. What more could ask as a family wish for her? Thank you all.
The manager and team have been nothing short of amazing. Nothing is too much trouble and my Dad is so calm and happy and it’s so evident that he is well cared for. They have been so supportive and caring through this adjustment period with me too, can’t thank them enough.
I have been getting over two bad legs after admission to hospital a married couple from St John's Ambulance Brigade brought me here on Tuesday 4th February 2020. All staff gave treated me as a very important person. The manager and assistant manager are fantastic people and also the day centre staff have treated me as a VIP.
Very caring staff. Mum has settled in now and she seems happy.
I don't think mum couldn't be in a better place. The staff are brilliant and supportive and answer all questions.
High View Lodge's standard of care is exemplary, not only to residents who are partly paid for by the council but also to private residents. The standard of care by management and staff should be used as a benchmark for the whole of the UK. I'm so grateful my mother is a resident here.
I found the staff lovely but security was a big issue, my dad who has dementia managed to get out the main doors. When my dad came out he had no false teeth a lot of clothes missing and some money. I don't think for one minute it was the staff but every time I went to visit dad there was a resident going in all the rooms taking personal belongings which I don't think is acceptable. On several occasions, I have called the home to find out if any of my dad's belongings have been found and never had a call returned.
Found the staff to be very caring, supportive and safe. Excellent management, willing to listen to family members, and take appropriate actions in a prompt manner. All carers are very friendly polite and caring. These are exceptional carers who consider and care for the residents like their own family members. Accepting and respecting cultures and values.
It is very clean and the rooms are all bright and individually furnished.
My friend says that the food is good. The fact that residents can request snacks or help themselves is excellent.
My only negative is that it can get quite hot and stuffy. Some more activities for more able residents would be good.
All the staff are always happy. This to me makes the home a very happy place for the residents to be and to feel safe.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 April 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 23 Jul 2026
Residents from Highview Lodge care home, part of the Runwood Homes group, enjoyed a day out on a recent minibus trip to the zoo. The outing was chosen by the...
- 12 Jun 2026
Residents, families, friends, and colleagues at Highview Lodge Care Home, part of the Runwood Homes Group, came together for a joyful Pride Month celebration on 5 June 2026, creating an...
- 09 Jun 2026
Residents and staff at Highview Lodge Care Home, part of the Runwood Homes Group, came together on 8 June to celebrate the retirement of long-serving carer Sue Risley, marking the...
There are no upcoming events for Highview Lodge.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Runwood Homes Ltd
- 31 Jan 2025Recipient: Runwood Homes Ltd
- 31 Jan 2024Recipient: Runwood Homes Ltd
Accreditations
There are no accreditations posted yet for Highview Lodge.
Meet the Team (5)

With over 18 years of experience at Runwood Homes, I have had the opportunity to develop my career through a variety of roles and have gained numerous qualifications in health and social care along the way. This journey has equipped me with a deep understanding of the sector and a strong commitment to delivering high-quality care.
I am incredibly proud to serve as the Home Manager of such a wonderful home, where our residents and staff create a warm, supportive, and joyful environment every day.
Outside of work, I enjoy spending quality time with my family and taking long walks with my dog, which helps me unwind and recharge.

My name is Avinash, and I have been a Care Team Leader at Highview Lodge for 1 year and 7 months. I enjoy meeting new residents and their families and building relationships that make a difference in their lives.
I originally worked through an agency before being approached to join Highview Lodge permanently—a decision I’m proud of because it allows me to help others every day.
In my spare time, I enjoy dancing, listening to music, skateboarding, and playing football, which keeps me active and energised.

My name is Jasmine, and I joined the team at Highview Lodge 2 weeks ago as a Lifestyle Coordinator. I love spending time with the residents, learning from them, and getting to know new people every day.
Before joining Highview Lodge, I worked at the Houses of Parliament, which was an incredible experience. I am passionate about raising money for charity, often through running events.
In my spare time, I enjoy reading and running, which help me relax and stay active.

My name is Erhan, and I am the Head Chef at Runwood Homes. I have been with the company for 1 year, and I am passionate about cooking, presentation, and maintaining an organised kitchen. I take pride in creating beautiful, delicious meals that bring joy to our residents.
One of my greatest achievements is earning a 5-star rating for the kitchen, a reflection of my commitment to excellence and high standards. I also enjoy bringing motivation, humour, and laughter to the kitchen, making it a positive and dynamic environment.
When I’m not at work, I love cooking at home and watching or playing football.

Hi, I’m Tina, the Housekeeper here at Highview Lodge. I have been part of the team for 1 year and 6 months. I love helping the residents fulfil their day, ensuring their bedrooms are always clean and fresh, and supporting them with anything they need.
I started as a domestic assistant and worked my way up to housekeeper, a role I take great pride in. My goal is to make everyone happy and contribute to a positive and comfortable environment for all.
In my spare time, I enjoy going to the cinema, spending quality time with my family, and indulging in a bit of shopping.
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