Hyde Valley House

Quantum Care, Hyde Valley, Welwyn Garden City AL7 4ND

Hyde Valley House, Welwyn Garden City, Hertfordshire
Hyde Valley House, Welwyn Garden City, Hertfordshire
Hyde Valley House, Welwyn Garden City, Hertfordshire

A skilled provider of elderly and dementia care, Hyde Valley House has multi-sensory and reminiscence therapy available for those whose conditions are affecting their cognitive ability.

In total some forty-six residents can be cared for in this comfortable facility, which runs a number of activities in collaboration with the local community in order to improve the lifestyle and independence of those with care needs.

Many health experts lend their expertise to the service, including a falls prevention team and hearing advisory service, as well as district nurses, physiotherapists and opticians.

Group: Quantum Care Ltd

Person in charge: Mandy Liles (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 46 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 46

Rooms with ensuite WC: 2

Weekly Charges Guide: Personal Care Single from £725 (These prices are only a guideline, please contact Hyde Valley House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

on-site parking

Latest Care Quality Commission* Report on Hyde Valley House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 31 Aug 2017

1 Dementia Care

Reviews

9.4 Hyde Valley House has a Review Score of 9.4 (9.395)

The Review Score of 9.4 (maximum of 10) for Hyde Valley House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews over all time. This Average Rating is also the rating value for Hyde Valley House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 7 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.634 for Hyde Valley House is calculated as follows: ( (55 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 82 Ratings = 4.634

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 4.761 Points relating to the number of positive Reviews for Hyde Valley House is based on 7 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 9.2 positive Reviews (46 registered maximum number of service users ÷ 5). 7 Reviews ÷ 9.2 Target = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hyde Valley House?

  • Extremely LIKELY
    7
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hyde Valley House

  • Daughter of Resident/Service User
    3
  • Son of Resident/Service User
    2
  • Husband of Resident/Service User
    1
  • Wife of Resident/Service User
    1

My mother, who has Alzheimer's, moved into Hyde Valley House at the end of June. We have been amazed at how quickly she has settled in. She is so happy and much more relaxed than she was in her own home. She is eating well and looks so much better. The staff are wonderful - so caring. Within a few days, they had learned her name and her likes and dislikes. Everyone is so friendly and the home has a lovely calm feeling about it. We can visit whenever we want and any questions we have are answered immediately. I particularly like the fact that the residents are encouraged to socialise, which is very important to my mum as she loves to be with people. As a family we really couldn't be happier and Mum says that although she did love her home, she was lonely and now she is not lonely and thinks it is a very nice place to live - in fact, her actual words were, 'I am very lucky to have a place like this to live in' - can't say better than that!

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Don't Know

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very satisfied with the care given to my husband. Very caring staff.

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Has only been here a week but has settled in so well. Staff are fun, understanding, caring and available at all times. Fantastic!

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

As when I looked around Hyde Valley House to put my mum in a care home, I was so impressed with the home in every way. Staff and managers are so nice, they made us welcome when we looked around, it's so lovely and clean. I just knew from the first time that my mum would love it here. It is like home from home and my family are so happy seeing my mum has been so happy here. We are all happy with the home in every way.

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

After 3 years of mum being in Hyde Valley where she was looked after with love and compassion, always being treated with dignity, all the family welcomed at any time - day or night, staff trying their hardest to interest her in activities and later spending hours trying to get her to eat, so much patience! No one ever got cross with her, we the family were made very welcome and encouraged to visit often and at any time.

When she became bedridden the staff were always in and out, talking to her just as though she was still able to reply, though she never did. Knowing she was fading away, staff would sit with her when we couldn't, even in her last hours with family around her they couldn't do enough to help us. My daughter was alone with her nan and one of the staff stayed with her as my mum passed away. She stayed until I could see her, for her help and compassion, I will always be grateful.

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My family are so impressed and grateful for the care given to my mother. The whole setup of the home is a testament to the commitment of the staff and the excellent management. Bricks and mortar are irrelevant, the staff make this such a success and I cannot speak highly enough about them. Every single staff member who has had any contact with my family has been truly caring, hardworking, supportive and sensitive to the needs not just of my mother but also to my elderly visiting father. Nothing is too much trouble for them and I thank them all. My mother is treated with utmost dignity and respect and is amazingly well looked after and the best that's possible is done for her. Activities are provided but there is a culture of heart and soul being put in to create the best experience possible. The recent Xmas activity fundraising fayre had many cakes and handmade and knitted Xmas decorations made by staff members. They didn't have to do this but they had clearly gone the extra mile. Superb.

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My wife has been resident at Hyde Valley house for almost 3 years. She suffers from Alzheimer's disease and is unable to speak and cannot stand. Because of those two disabilities, she has to be hoisted from bed to wheelchair, to day-care, which the staff do efficiently and in a caring manner. I visit every day and I do not believe she knows who I am, it is rare for me to get a smile from her, not so the staff who readily get a smile, which says everything. Being such a regular visitor I see at first hand how the residents of her wing "Cherry Blossom" are treated, some can be difficult but all are treated in a cheerful caring manner.
If I have one shortcoming which I have only just found out recently, is that because Of my wife's inability to stand she cannot have the use of a bath or shower since the facilities at Hyde Valley do not allow a transfer from wheelchair to the bath. Finally, I have nothing but praise for all staff and management and am very content with my wife's care.

How likely would you be to recommend Hyde Valley House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Don't Know

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