Hyde Valley House

My mother, who has Alzheimer's, moved into Hyde Valley House at the end of June. We have been amazed at how quickly she has settled in. She is so happy and much more relaxed than she was in her own home. She is eating well and looks so much better. The staff are wonderful - so caring. Within a few days, they had learned her name and her likes and dislikes. Everyone is so friendly and the home has a lovely calm feeling about it. We can visit whenever we want and any questions we have are answered immediately. I particularly like the fact that the residents are encouraged to socialise, which is very important to my mum as she loves to be with people. As a family we really couldn't be happier and Mum says that although she did love her home, she was lonely and now she is not lonely and thinks it is a very nice place to live - in fact, her actual words were, 'I am very lucky to have a place like this to live in' - can't say better than that!

Very satisfied with the care given to my husband. Very caring staff.

Has only been here a week but has settled in so well. Staff are fun, understanding, caring and available at all times. Fantastic!

As when I looked around Hyde Valley House to put my mum in a care home, I was so impressed with the home in every way. Staff and managers are so nice, they made us welcome when we looked around, it's so lovely and clean. I just knew from the first time that my mum would love it here. It is like home from home and my family are so happy seeing my mum has been so happy here. We are all happy with the home in every way.

After 3 years of mum being in Hyde Valley where she was looked after with love and compassion, always being treated with dignity, all the family welcomed at any time - day or night, staff trying their hardest to interest her in activities and later spending hours trying to get her to eat, so much patience! No one ever got cross with her, we the family were made very welcome and encouraged to visit often and at any time.

When she became bedridden the staff were always in and out, talking to her just as though she was still able to reply, though she never did. Knowing she was fading away, staff would sit with her when we couldn't, even in her last hours with family around her they couldn't do enough to help us. My daughter was alone with her nan and one of the staff stayed with her as my mum passed away. She stayed until I could see her, for her help and compassion, I will always be grateful.

My family are so impressed and grateful for the care given to my mother. The whole setup of the home is a testament to the commitment of the staff and the excellent management. Bricks and mortar are irrelevant, the staff make this such a success and I cannot speak highly enough about them. Every single staff member who has had any contact with my family has been truly caring, hardworking, supportive and sensitive to the needs not just of my mother but also to my elderly visiting father. Nothing is too much trouble for them and I thank them all. My mother is treated with utmost dignity and respect and is amazingly well looked after and the best that's possible is done for her. Activities are provided but there is a culture of heart and soul being put in to create the best experience possible. The recent Xmas activity fundraising fayre had many cakes and handmade and knitted Xmas decorations made by staff members. They didn't have to do this but they had clearly gone the extra mile. Superb.

My wife has been resident at Hyde Valley house for almost 3 years. She suffers from Alzheimer's disease and is unable to speak and cannot stand. Because of those two disabilities, she has to be hoisted from bed to wheelchair, to day-care, which the staff do efficiently and in a caring manner. I visit every day and I do not believe she knows who I am, it is rare for me to get a smile from her, not so the staff who readily get a smile, which says everything. Being such a regular visitor I see at first hand how the residents of her wing "Cherry Blossom" are treated, some can be difficult but all are treated in a cheerful caring manner.
If I have one shortcoming which I have only just found out recently, is that because Of my wife's inability to stand she cannot have the use of a bath or shower since the facilities at Hyde Valley do not allow a transfer from wheelchair to the bath. Finally, I have nothing but praise for all staff and management and am very content with my wife's care.