Anson Court

Shakleton Way, Welwyn Garden City AL7 2FF
Review Us
9.4 57 Reviews
  • Anson Court, Welwyn Garden City
Anson Court is based in a quiet, residential area and offers residential, dementia and respite care, as well as day care for older people who are still living in the community. The home provides accommodation for up to 75 older people.

The home is situated close to local amenities and offers all the comfort you'd expect from a modern care home.

Within the home you’ll find a café which provides an ideal place to sit and socialise with friends and family over tea, coffee and other refreshments.

The home also includes a number of comfortable and inviting lounges, a hairdressing salon and shop as well as welcoming dining areas. All of the bedrooms are en-suite and are fully furnished with items from the carefully selected range.

Within the grounds of the home you'll find beautiful landscaped gardens which feature a number of seating areas and patios as well as raised planters. The gardens are overlooked by large balconies which are a perfect place to sit and socialise during the warmer months.
Show Anson Court on the Map

Care Provided by Anson Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1415

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Anson Court to find out the exact price for your requirements.

Contact Anson Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Anson Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Kata Bakcsy (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2017

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Anson Court Reviews (57)

9.4

Anson Court has a Review Score of 9.4 (9.414) out of 10, based on 12 reviews in the last 2 years.
Over all time Anson Court has 57 reviews.

Overall Experience
  • 52
  • 4
  • 0
  • 1
  • 0
Date Published
  • 57
  • 1
  • 6
  • 12
  • 45
Reviewer Connection to Anson Court
  • 25
  • 8
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 57, showing 41-57
Review from S M (Friend of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fabulous food and staff.


Staff are always caring, happy and wonderful.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your wonderful feedback. It is very much appreciated and we will ensure it gets passed onto our hard working staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julian S (Son of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I would like to praise all the staff at Anson Court, friendly, helpful and above all the care home has given my dad a new lease of life. He is happier, healthier and now does a little bit to help others, which has made him feel like a human being again. Well done all.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your wonderful feedback. We love our residents getting involved in tasks around the home and in the garden, no matter how big or small, and really appreciate their help. We hope your father will enjoy living at Anson Court for many years to come.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R B (Sister of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice care home. Lovely staff. Cannot fault anything. Pity more care homes are not as nice. Well done everyone.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your wonderful feedback. So lovely to read and very much appreciated by all who work there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Charlie S (Son of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly enjoyed ourselves, nice to sit down and have dinner with my dad when its hard to get him out. We will come to all of the dinners in future. Food was great and the carers very welcoming and very friendly. They have created a lovely warm atmosphere.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your wonderful praise. The Fine Dining experience has been a tremendous success at Anson Court as well as our other care homes. Everyone pulls out all the stops to make sure it is a wonderful experience for all concerned. We look forward to seeing you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G E C (Granddaughter of Resident) published on 22 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came with my family for a three-course meal at the dining club. The setting was beautiful, the food was incredible and everything was very prompt. The staff who looked after us were lovely. I will definitely come again.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you very much for the wonderful feedback. So pleased you to hear you were impressed by the food and the whole experience. The staff very much enjoyed putting on the event too.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael N (Husband of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Anson Court has been successful because of the staff. At Anson Court, the beautiful surroundings make life for the resident difficult to beat. 100% for everything.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your kind words of praise, especially about our hard-working staff.
Anson Court is indeed a beautiful home and we are pleased that the service and the wonderful home environment have come up to your expectations.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen C (Daughter of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thoroughly enjoyed our meal as a family during the dining experience evening. The staff are always so friendly and kind. A lot of extra effort for the staff but much appreciated.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your kind review. Our staff are well known for going the "extra mile" to put on a successful event for both residents and their families and I am so pleased to hear you how much you enjoyed it. We look forward to welcoming you to similar events in the future.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J R (Son-in-law of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has fitted in very well, she is flourishing and loves her 'club'. The activities help to keep her brain active and stimulated. The staff are caring, professional and a credit to Quantum Care.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your feedback which is much appreciated. We will pass on your kind words to the staff involved. We are so pleased that your mother-in-law is benefitting from the service and the variety of activities offered to her. Participation of such activities with friends is absolutely key in maintaining an individual's wellbeing.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J S (Wife of Resident) published on 19 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely evening. Thank you. Everyone worked so hard to make it an evening to remember. The meal was delicious. I look forward to the next event.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your lovely review. I understand the event was very well attended and I am pleased to hear that you enjoyed the beautiful cuisine provided. We look forward to hosting many more of these "Fine Dining" events at Anson Court in the future and look forward to your company again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Daughter of Resident) published on 19 September 2018 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Anson Court on the first visit was lovely. The staff were also very friendly and helpful but as time has lapsed and my father has become a permanent resident, things have changed. The staff are all lovely and do a fabulous job but not the same can be said for the managers. There is NEVER anybody on
reception to let you in or out and quite often only two members of staff on at night. Showers, cold taps etc have not worked and been left unrepaired.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Anson CourtThank you for your kind comments regarding our wonderful staff, which we will pass on.

We are glad to hear that you would recommend this care home to other people. However, we are sorry to hear your concerns regarding our managers, who have received much praise for their hard work, passion and commitment by other residents and families that reside in this home. Their confidence in the management team is backed up by their reviews for Anson Court on this site.

We confirm that the cover at night time is correctly staffed in accordance with best practice, that our reception is monitored 24/7, but on the odd occasion staff may be dealing with customers in other parts of the building and apologise for any delays in promptly attending to visitors.

Quantum Care is committed to providing quality care and support to all our residents throughout their stay with us. On this occasion, we understand that there was a defect with the shower unit in your father’s en-suite, that had to be rectified by the original contractor of this new build. Unfortunately, this took much longer than expected for the contractor to repair but we understand there was a modern, fully equipped bathroom, which was available for your father’s use, a short distance from his bedroom. We do apologise for any inconvenience caused during this time and hope that the remainder of your father’s stay with us will continue to be a happy one.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul T (Friend of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a lovely place.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Patricia W (Wife of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care, everyone works so hard, but never seem to be upset by all the hard work.
The atmosphere is lovely.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline S (Daughter of Resident) published on 25 August 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who has Alzheimer's, moved into Hyde Valley House at the end of June. We have been amazed at how quickly she has settled in. She is so happy and much more relaxed than she was in her own home. She is eating well and looks so much better. The staff are wonderful - so caring. Within a few days,
they had learned her name and her likes and dislikes. Everyone is so friendly and the home has a lovely calm feeling about it. We can visit whenever we want and any questions we have are answered immediately. I particularly like the fact that the residents are encouraged to socialise, which is very important to my mum as she loves to be with people. As a family we really couldn't be happier and Mum says that although she did love her home, she was lonely and now she is not lonely and thinks it is a very nice place to live - in fact, her actual words were, 'I am very lucky to have a place like this to live in' - can't say better than that!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham D (Son of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Has only been here a week but has settled in so well. Staff are fun, understanding, caring and available at all times. Fantastic!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie H (Daughter of Resident) published on 15 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As when I looked around Hyde Valley House to put my mum in a care home, I was so impressed with the home in every way. Staff and managers are so nice, they made us welcome when we looked around, it's so lovely and clean. I just knew from the first time that my mum would love it here. It is like home
from home and my family are so happy seeing my mum has been so happy here. We are all happy with the home in every way.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sheila P (Daughter of Resident) published on 18 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After 3 years of mum being in Hyde Valley where she was looked after with love and compassion, always being treated with dignity, all the family welcomed at any time - day or night, staff trying their hardest to interest her in activities and later spending hours trying to get her to eat, so much patience!
No one ever got cross with her, we the family were made very welcome and encouraged to visit often and at any time.


When she became bedridden the staff were always in and out, talking to her just as though she was still able to reply, though she never did. Knowing she was fading away, staff would sit with her when we couldn't, even in her last hours with family around her they couldn't do enough to help us. My daughter was alone with her nan and one of the staff stayed with her as my mum passed away. She stayed until I could see her, for her help and compassion, I will always be grateful.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin H (Son of Resident) published on 19 December 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My family are so impressed and grateful for the care given to my mother. The whole setup of the home is a testament to the commitment of the staff and the excellent management. Bricks and mortar are irrelevant, the staff make this such a success and I cannot speak highly enough about them. Every single
staff member who has had any contact with my family has been truly caring, hardworking, supportive and sensitive to the needs not just of my mother but also to my elderly visiting father. Nothing is too much trouble for them and I thank them all. My mother is treated with utmost dignity and respect and is amazingly well looked after and the best that's possible is done for her. Activities are provided but there is a culture of heart and soul being put in to create the best experience possible. The recent Xmas activity fundraising fayre had many cakes and handmade and knitted Xmas decorations made by staff members. They didn't have to do this but they had clearly gone the extra mile. Superb.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.4 (9.414)

Overview of Review Score

The Review Score of 9.4 (9.414) out of 10 for Anson Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Anson Court is calculated as follows: ( (118 Excellents x 5) + (18 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 140 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.6 Points relating to the number of positive Reviews for Anson Court is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 = 3.8
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15. 12 Positive Reviews ÷ 15 = 0.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (1)

Meet the Team (5)

Coni

Coni Anang

Job Title: Home Manager

As an experienced Home Manager, people are especially important to me, and I love seeing the difference that training, development and praise make in the lives of our colleagues, who in turn make our residents safe and happy.

Kata

Kata Bakcsy

Job Title: Deputy Manager

I've worked in several different roles within residential, nursing, dementia and palliative care and my goal is to provide the best quality of life for our residents and a happy environment for our staff.


I strongly believe that diversity can be very positive and each member of the team has a quality to bring to the table that helps us provide the best possible care for our residents.

No image found

Rachel Cross

Job Title: Deputy Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Manager’s will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to providing the best of everything for their residents.

Pedro

Pedro Castillo

Job Title: Chef Manager

I enjoy working at Anson Court and it gives me great pleasure to see our residents enjoying the freshly prepared meals produced by me and my team.

Christine

Christine Daly

Job Title: Housekeeping Manager

I have worked for Quantum Care for many years and have progressed to the role of Housekeeping Manager. This is a role that I really enjoy; it is rewarding to know that I can make a real difference in our residents' lives. I also pride myself on making sure the home is safe and secure for all those who live and work at Anson Court.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Anson Court to verify any information. View our terms and conditions. Anson Court has an Enhanced Service - more info.