






Purpose built to cater for residents' specific needs, Willowthorpe opened in April 2005. The home is situated in the charming Hertfordshire town of Stanstead Abbotts. With picturesque riverside views, Willowthorpe attracts an array of wildlife as well as narrowboats mooring at the home.
Willowthorpe pride themselves on providing the very latest facilities and the highest standards in person centred care.
All rooms at Willowthorpe are single en-suite with shower facilities, and are...
Care Provided by Willowthorpe Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 56 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willowthorpe Care Home for full pricing details and T&Cs.
Contact Willowthorpe Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- B&M Care Ltd
- Private Owned
Person in charge
- Lisa Edwards (Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (56)
- Single Rooms with ensuite Wet Room (53)
Willowthorpe Care Home Reviews (36)
Willowthorpe Care Home has a Review Score of 9.5 (9.459) out of 10, based on 11 reviews in the last 2 years.
Over all time Willowthorpe Care Home has 36 reviews.
My mum has been in Willowthorpe since November 2024. I did a lot of research before choosing Willowthorpe for her and it was absolutely the right choice. The home is exactly that, a home for the residents and the carers and staff are excellent. I haven't noticed any turnover of staff and there is a clear friendship and warmth amongst them all. Willowthorpe is extremely well run and the staff all treat my mum and the other residents with affection and kindness like they are their own family. It really is reassuring to know that she is genuinely cared for and looked after. There are lovely gardens overlooking the river with plenty of seating and numerous smaller courtyards dotted around. She doesn't eat much but the meals are home cooked, good quality and nicely presented. Mum is safe, loved and very well cared for.
Thank you very much for your kind review. I will pass this on to the team.
I am delighted with the continuing excellent care my mum gets at Willowthorpe. She is happy and more content than ever. She enjoys the food and the kindness of the carers. It has been amazing to see how consistent the care has been over the last six years, with many of the same staff in place. It really does feel like home and family. Thank you so much.
It is a pleasure looking after mum.
We are delighted we sent mum to such a caring home.
Thank you for the lovely feedback. It is a pleasure to care for your mum.
Feel safe and happy here.
Thank you, I am glad you feel safe and happy here at Willowthorpe.
Mum is very well cared for. The staff clearly know who she is as a person and actively encourage her in the things she loves. All staff are kind, caring, fun and considerate. I cannot recommend Willowthorpe Care Home highly enough.
Thank you for the lovely comments. I will ensure I pass this onto the Abbotts team.
An amazing care home that looks after mum so well. They take their time to really get to know their residents. I cannot recommend Willowthorpe highly enough.
Mum is well cared for. She particularly enjoys her meals. The staff know me and keep me informed about mum's health and needs. I am always made to feel welcome at Willowthorpe.
Thank you for the review. I will pass your comments on to the team.
Helpful friendly staff.
Thank you for the review. I will pass this on to the team.
After a stay in hospital with a broken ankle, Dad arrived at the end of 2024. The senior team were extremely helpful in the stressful battle of getting Dad moved here and ensuring the necessary equipment was in place for his arrival. We soon realised he would never feel so safe, comfortable and cared for if he were to return home (as was our original plan) and we therefore decided he should become a permanent resident. He has a lovely room over looking the river and has found his own little routine. Whenever I visit, the staff always smile and greet you in a friendly manner and genuinely care about Dad and his well-being. I would have no hesitation in recommending Willowthorpe. Thank you everyone.
Thank you for the lovely review, I will pass this on to the team.
Mum moved into Willowthorpe in January as she felt she could not manage at home, and was warmly welcomed immediately by the staff and other residents. She has suffered several health issues since arriving , these have all been dealt with professionally and compassionately. We are very grateful that she is now in their safe hands. She's looking forward to summer so she can enjoy the beautiful grounds.
Thank you for the kind review, I will pass this on to the team. We look forward to enjoying the warmer weather with her.
My husband has been in Willowthrope Care Home for ten months. The staff are really kind and caring. They always have time to chat to me when I'm visiting and are always talking to both of us. They took him fishing on the river bank in the summer which he really enjoyed. The home is such a bright and welcoming place, I don't think our family could have chosen any better care home.
Thank you for the lovely feedback. It is a pleasure to care for your husband.
Nan moved to Willowthorpe as her care home closed down. Coming to Willowthorpe was the best thing we have done, always lots going on for families and residents, great atmosphere and always made to feel welcome and when I bring my children, they don’t want to leave, that makes it easier to visit. The entertainment and games that are played are fantastic, Nan seems very happy here.
Thank you for your review. I will pass this on to the team. It is a pleasure to care for your Nan and to see the children when they visit.
Excellent care from the staff. A friendly atmosphere. Lovely surroundings. The food is good but the chips need to be crisp. My room is lovely but not warm enough for me. The bathroom is cold, toilet flush is difficult. Sometimes find tights are late back from the laundry. The activities are disappointing, limited choice of music. I suggest group scrabble with wallboard (seen in another care home) drawing, more exercises and singing.
Thank you for your comments, recognising the wonderful care here at Willowthorpe. Your suggestions are much appreciated and I will endeavour to work with you to make the changes suggested. My door is always open and I am happy to discuss any changes that are required to ensure you are comfortable in your home.
Mum has lived at Willwthorpe Care Home for two years. In this time, both myself and Mum have been treated with respect and have been listened to. The staff are caring, respectful and engaging with Mum. They have always given her the time she needs to process questions or discussions and listen intently, even if Mum has repeated herself. The staff have built a great relationship with us both - which is important. The food is lovely and the environment is fresh, clean and promotes memory for the service users. I am very happy with the care, consideration and friendship given to Mum and more importantly, she is happy too!
They liaise with healthcare professionals to ensure that Mum remains, as far as possible, in good health.
Not only do the staff and management team care for Mum but they also provide support and reassurance for her family. Thank you.
Thank you for your kind words. I will share this with my team.
During this time mums needs have changed and support and care has been outstanding in every respect. The management and carers are a wonderful team who go out of their way to make all residents feel respected and cared for in every aspect of their daily lives. Throughout the pandemic, we were kept well informed by both emails and in-house Facebook postings giving us a constant update on well-planned daily activities and the residents well being.
The home itself has been updated and improved with some considerable well-thought-out refurbishment during the past 2 years - making it a warm comfortable and very pleasant environment for all.
As a family, I just know that we could never have found a better home for mum - something I shall be forever grateful for. Thank you.
Thank you so much for the lovely review. I will pass it on to the team.
We are also most appreciative of the senior team leader, who Mum trusts completely and who we could not do without, especially when it came to Mum agreeing to Willowthorpe becoming her permanent home.
Thank you for the kind review. I will pass this on to the team.
On arriving for respite care my wife was greeted by a few members of staff who greeted her by Christening name. The staff were most friendly, making myself and my wife so welcome. Compared to our care homes back home this is a 5-star hotel.
Thank you for your kind words. We hope to see you again soon.
Willowthorpe is an amazing care home. The staff are so compassionate, caring and loving to my mum. They care greatly for her. They keep me informed at all times and rectify any issues or worries I might have promptly. The activities are always fun-filled, my mum loves music and the entertainers. I think of the management and all the staff as part of my family, they are fabulous.
Thank you for your positive feedback. I will share this with the team.
The management team work well together to lead their ship.
Thank you, I will share this feedback with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
No Vacancies
Posted: 17 August 2026Private Residential and Dementia Care
News (0) & Events (0)
There are no news items for Willowthorpe Care Home.
There are no upcoming events for Willowthorpe Care Home.
Awards / Recognitions (3)
- 28 Feb 2019Recipient: B&M Care Ltd
- 01 Feb 2018Recipient: B&M Care Ltd
- 01 Apr 2017Recipient: B&M Care Ltd
Accreditations
There are no accreditations posted yet for Willowthorpe Care Home.
Meet the Team (1)

I have worked in the care environment for over 25 years and can think of no better environment to be in. Over this time, I have strived to improve and hone my skills and qualifications. B&M Care not only want the best for their residents but also want this for their staff which is what attracted me to work with them and joined The Chadwick.
Working alongside a great team, we endeavour to promote and encourage independence and confidence whilst ensuring a social environment and engaging activities to develop a community within the home.
Frequently Asked Questions about Willowthorpe Care Home
What types of Care is Willowthorpe Care Home registered for?
Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Willowthorpe Care Home have?
There are 56 Single Rooms.
What are the Facilities & Services at Willowthorpe Care Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Willowthorpe Care Home to the centre of Ware?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willowthorpe Care Home to verify any information. View our terms and conditions. Willowthorpe Care Home has an Enhanced Service -more info.