
The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)

I would recommend this care home to anyone!B A(Resident / Service User)

The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)

The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)

I would recommend this care home to anyone!B A(Resident / Service User)

The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)

Margaret House residential and dementia care home is an independent, award winning family-run business.
Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.
Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.
Experienced, dedicated staff have a...
Care Provided by Margaret house
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.
The price(s) shown are provided by the care home. Contact Margaret house for full pricing details and T&Cs.
Contact Margaret house to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Margaret house (Hertfordshire) Ltd
- Private Owned
Person in charge
- Jacqueline Pope (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives and friends always welcome at any time at Margaret House.
Parking
- There's parking spaces available for clients and visitors at Margaret House.
Margaret house Reviews (119)
Margaret house has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years.
Over all time Margaret house has 119 reviews.
Very happy with all aspects. A regular home from home. Very friendly staff overall. Extremely satisfied.
When choosing a care home for my elderly mum, I was unimpressed by the many that I visited. However, Margaret House clearly stood head and shoulders above all others in the area. The reason is that all staff, whether carers, administrators, managers, or housekeepers, are committed to the care and welfare of all residents. Every interaction in the past year has been positive. I am delighted that we chose Margaret House, and my mum is very happy living there.
Thank you so much for this review which we have shared with all the team. We really appreciate your comments and are very glad that you feel your mum is happy here, that means a lot to us all.
I've been very impressed with the level of genuine care and concern for my mother-in-law. It's reassuring to know that she is so well looked after and treated with dignity. I feel the staff have really made an effort to know her well as a person and cater to her personal needs.
Thank you so much for taking the time to submit this review, we are pleased that you feel your mother in law is well looked after and your comments have been shared with the team
My mother's stay at Margaret House has been happy and fulfilling, made possible by the outstanding care provided by the manager and her team.
We are very pleased that your Mum has been happy staying at Margaret House, it has been our pleasure to look after to her and thank you so much for commenting on the outstanding care provided by the team, we will share this with them.
I have found the staff and facilities at Margaret House to be first class, the staff are very friendly and helpful.
Thank you so much for taking the time to submit this review, it was our absolute pleasure to look after your Mum.
I have nothing but admiration for the level of care afforded to my late mother. The team were and are lovely and the environment positive and full of fun. If I lived nearer, I would sign up for myself! I cannot thank you enough.
Thank you so much for taking the time to submit this review, your comments are appreciated by the whole team.
A very happy atmosphere with carers attentive to the needs of the clients, as nothing ever seems too much trouble. The attractive gardens outside are a great bonus and very easy access, much enjoyed by my husband. The food and meals out are very much appreciated and looked forward to. The care home seems very well organised, and the arranged hobbies seem enjoyable.
Thank you so much for taking the time to submit this review, we are very glad to hear that your husband enjoys the gardens and looks forward to his meals! We also appreciate your comments about the happy atmosphere and attentive carers which we will share with the team.
Very good accommodation. always clean and tidy. Staff very supporting. Property bright and clean.
We are very pleased that you are happy with your room and the home overall! Thank you so much for taking the time to complete this review it is appreciated by the whole team.
Margaret House gave a home to my 91-year-old mother-in-law for the final weeks of her life early in 2025. She had severe dementia and was bed-bound with numerous physical problems. She needed constant total care, which the staff at Margaret House provided to an exemplary standard with great patience, compassion and skill. I say this as a former nurse and would recommend Margaret House to anyone needing to find excellent care for an elderly friend or relative. It may not be a new-build "luxury" care home, but Margaret House's ethos, care standards and staff are second to none. My father-in-law is now a resident himself and is happy and thriving in this lovely and supportive home.
We are so pleased that you were happy with the care provided to your mother-in-law. Your father-in-law has certainly become part of the 'family' since coming to live at Margaret House! Thank you so much for your kind words which we will share with the team.
I am very happy her for over 2 years.
We are so glad that you have been happy living at Margaret House for the last couple of years, and we will do everything that we can to make sure that this continues! Thank you for sending in a review we all really appreciate it.
Dad has been at Margaret House since February of this year. We can't rate them highly enough. The management team made the move in seamless and the care teams have been wonderful with Dad.
It is a pleasure to look after your dad, thank you so much for taking the time to complete this review which we will share with the team.
A wonderful home, everyone was so caring. The food, gardens and rooms were outstanding. Every person at Margaret House deserves 10/10 and we thank the whole team for caring for our mum.
We are so pleased that you were happy with everything - your Mum is a wonderful lady! Thank you so much for your kind words which we will share with the team.
We thought everything was excellent. Would recommend it to anyone. Thank you.
It was our absolute pleasure to look after your Mum whilst she had a short stay with us and we are very pleased that you would be happy to recommend us to others - thank you!
I am very pleased with the care, support and understanding for Dad and our family situation. Could not ask for more!
We are all very glad that you are happy with the care and support we provide and it is our pleasure to look after your Dad.
My mother has been at Margaret House for six months and the whole experience has been excellent. The accommodation and staff are brilliant, it is a lovely place to live. We chose the home because of the family atmosphere that radiates from staff and residents. The social calendar is full of events and activities that Mum joins in with and she is having a new lease on life. The visiting system is great with no appointments required. We can just visit whenever passing. We are delighted and would highly recommend it.
We are so glad that Mum enjoys our range of activities and she has certainly become part of the 'family' since coming to live at Margaret House! Thank you very much for taking the time to submit this review it is appreciated by us all.
The care received by Mum at Margaret House has been exceptional. It is an outstanding care home with amazing staff and management who always go the extra mile to help both residents and their relatives. Mum is very happy here and I cannot recommend this home enough.
Thank you for submitting this review, we are delighted that you are so pleased with the care that we provide and that your mum is happy at Margaret House.
Margaret House was our only selected care facility for my mother-in-law. From our very first visit, we were welcomed by guests and staff. We were impressed by the overall family atmosphere which was the basis of the home. Facilities are excellent, the house itself being set in beautiful manicured grounds. Activities are thoughtfully put together and enjoyed by all. My mother-in-law who is 93 years of age has flourished at Margaret House.
We are very glad that you feel that Mum is doing so well at Margaret House, it is our pleasure to look after her. Thank you for taking the time to complete this review it is much appreciated by us all.
The staff at Margaret House have been excellent in looking after my aunt during her time at the care home. She was always very happy there and the facilities were first class. She always said, even during her final days, that she was very happy at Margaret House, and the staff always looked after her every need.
It has been our absolute pleasure to look after your aunt and we are so glad to hear that she was always happy here. Thank you for taking the time to submit this review, it is much appreciated.
Very good. Mum getting well.
Thank you for taking the time to submit this review, we are glad that you feel that your mum is benefiting from living at Margaret House.
Margaret House provided wonderful care for my Dad over a period of 10 years. In particular, they were amazing at the end of life in the exceptional care, love and support they offered both to my Dad and me.
It was our absolute pleasure to look after your Dad for so many years, and a privilege to be able to support you all as he came to the end of his life.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 24 Sep 2025
Margaret House in Herts, is in the running for a prestigious national award. The home has been shortlisted in the eighth annual Caring UK Awards, which recognise excellence and achievement...
There are no upcoming events for Margaret house .
Awards / Recognitions (31)
- 17 Feb 2026Recipient: Margaret house
- 25 Nov 2025Recipient: Margaret house
- 16 Sep 2025Recipient: Margaret house
Accreditations
There are no accreditations posted yet for Margaret house .
Meet the Team (6)

Hi, my name is Jackie, and I have been working in care for over 35 years. I started my career working in the community before moving to work in Care Homes. My main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.
My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.
We are then all here for you and your family at every step in the future.

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.
Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

Hi, my name is Vishnu, and I am the Deputy Home Manager. I joined Margaret House in 2023 and work closely with our team to ensure that we provide a warm, caring, home-from-home environment for all our residents.

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.
I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.
Frequently Asked Questions about Margaret house
What types of Care is Margaret house registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Margaret house have?
There are 35 Single Rooms and 4 Couples/Companion Rooms.
What are the Facilities & Services at Margaret house ?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Margaret house to the centre of Royston?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Margaret house to verify any information. View our terms and conditions. Margaret house has an Enhanced Service -more info.