Margaret House, Royston, Hertfordshire
Margaret House, Royston, Hertfordshire
Margaret House, Royston, Hertfordshire

Margaret House residential and dementia care home is an independent, family-run business. Established in 1971, it offers long stay residential and dementia care, as well as respite or holiday breaks.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built new wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a genuine care for, and understanding of, each individual resident’s needs, concerns or desires and that caring extends not only to residents but to their relatives as well.

Relatives and friends are always warmly welcome to join residents for lunch or dinner and to participate with them in any of the many varied activities and events that take place at Margaret House.

Owner: T M Kelly

Person in charge: Julie Greaves (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 55+.

Single Rooms: 42

Shared Rooms: 0

Rooms with ensuite WC: 42

Weekly Charges Guide: Personal Care Single £750 – £1250 (These prices are only a guideline, please contact Margaret House to find out the exact price for your requirements.)

Facilities & Services: Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Close to Local shops • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

You will find Margaret House next door to St Margaret's Church, Church End, Barley. This is off the B1368 that runs through the village of Barley.

Visiting:

Relatives and friends always welcome at any time at Margaret House.

Parking:

There's parking spaces available for clients and visitors at Margaret House.

Latest Care Quality Commission* Report on Margaret House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.8 Margaret House has a Review Score of 9.8 (9.838)

The Review Score of 9.8 (maximum of 10) for Margaret House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Margaret House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 13 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.838 for Margaret House is calculated as follows: ( (243 Excellents x 5) + (36 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 284 Ratings = 4.838

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Margaret House is based on 13 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 13 Reviews ÷ 8.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    22
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Margaret House?

  • Extremely LIKELY
    24
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Margaret House

  • Daughter of Resident/Service User
    7
  • Resident / Service User
    6
  • Friend of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • Daughter-in-law of Resident/Service User
    1
  • more

My mother has been in this care home for three weeks. She has been well cared for and treated with dignity and respect. The staff have been kind and willing to help her in every way. Her room was bright, her meals on the whole good. There was always an alternative meal if she did not like what was offered.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are positive, friendly, supportive, patient and always cheerful!
Welcoming to families. Excellent communication skills between home and residents family, keep families informed of how their family resident is both physically and mentally, at all times. Staff are flexible and continually well trained in dementia, nothing is too much trouble when it comes to meeting a resident's needs.

They organise trips which specifically target the resident's interests (golf or a visit to a resident's former place of work - if local).
This home is like a family. My mother (93) thrives there, she is so happy! She has gone from a size 10 to a size 16 through their excellent cooking!
They organise games, visitors, keep fit, singing and even a well behaved Labrador (PAT the dog). The needs of each resident is paramount. Every home should be as wonderful as this!!!

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We had to move my aunt very quickly from North West England and bring her closer to us. We placed her in respite care in Margaret House. The manager on the day of the move made sure she remained late at work to greet her. The manager always made sure we felt welcome. When we visited, my aunt thrived with the excellent care she was given.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Previously I have worked with care homes. I found Margaret House staff went far beyond any other residential home I have visited.
They engaged with the residents, showed empathy and consideration.
The staff and whoever trained them must take credit for creating a very domestic home atmosphere.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I came to convalesce after open heart surgery. I was made most welcome from the start. All the staff I met without exception were kind and friendly and took a personal interest in me. They gladly accommodated all my preferences. I felt safe and comfortable here even my visitors were made welcome. I was offered and extended stay and/or return stay. I hope it won't be necessary, but I would be very happy to return here. The reason I picked Margaret House is because I was impressed when visiting a very elderly aunt who lived here in her latter years.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father in law has been a resident of Margaret House since December 2013.
He settled in quickly and has been content throughout the period of his stay to date.
My wife and I are very pleased with the service provided.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

My husband entered Philomena House in April 2016 and died there in December. I cannot speak more highly of the professional and loving care he received there.

In the summer, he was well enough to enjoy the beautiful gardens and to potter into the kitchen area and help himself to fruit and biscuits. He was suffering from Parkinson's and Dementia and both were catered for. He especially liked the delicious well-cooked food.

His ensuite room was spacious, well equipped and spotlessly clean. The whole family could visit whenever we liked and we were made most welcome. Thier considerate end of life care, with the support of the excellent village surgery, helped us all cope. Competent, well-trained and most importantly, kind and loving staff.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The residence is excellent in many ways. Staff very attentive, competent and happy. Always available to talk to regarding residents. Happy and friendly atmosphere you feel as soon as you go in; very clean and food, drink available to residents at any one time. The residents seem very happy, enjoying music, quizzes and pampering when required. Bedrooms very very clean and nicely arranged. I feel I know the staff are doing their utmost to put residents needs first. Excellent service home and staff.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The person I visit tells me she is happy and contented being a resident in this home. The home is always very clean, no nasty smells and seems to be a very happy place. The staff are excellent, very caring and always welcome you and nothing is too much trouble. It is difficult for me to comment on certain things as I am only a friend visiting but what I see is excellent.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Rooms: Excellent

I have been extremely happy with the service provided. Staff have been very attentive and have helped with my recovery.
I would not hesitate to recommend Margaret House to any other needy person.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I am very impressed with Margaret House. It is bright, clean, warm, and very welcoming. The staff are brilliant - kind, friendly, neat, tidy and caring.
The home is always immaculate, and the staff are always willing to listen, be helpful, and stop what they are doing, to explain things. Visitors are treated with the same courtesy that the residents are accorded.
The rooms are also kept immaculate, as are all the public rooms, stairs and hallways - the garden is a pleasure to look at during the winter, and it is lovely to sit out when the weather is warmer.
Residents are encouraged to take part in a variety of activities but are never pushed into anything against their will.
All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

I can only speak as an outsider visiting approximately once a week but my experience of St Margarets has been consistently positive. In fact now, far from dreading the thought that one day I may need a care home, I can face the future with hope.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Able to provide an invaluable hospital bed when it was clear I could then cope much more independently (after open heart surgery).
Staff used our names when speaking to us - in room or with others - very helpful in learning names. A high standard of courtesy observed by all in Margaret House - staff helped people do as much as they could independently - even if this took time.
A look from time to time from a friendly smiling face helped on sleepless nights, quirks in the hot water system meant nothing in comparison with the unfailing, cheerful friendliness and the kind atmosphere.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Extremely welcoming, very homely. Lovely clean and smells nice. Staff are just wonderful.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I will be putting my name down for me in the future!

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very well run, food is good and service is good. There is a lot if happiness here.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Caring, friendly and loving staff, for whom nothing is too much trouble. Beautiful facilities, everything is always spotless and fresh. Laundry done daily, fresh home cooked food and plenty of it. Very open to visitors at any time of day.
Good relationship with a local GP who visits weekly and quick to prescribe or sort out a problem. Fun activities, everyone welcome to join in or watch. Residents and families treated with respect and dignity but all made to feel like it's their home.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In March 2015, we were advised that my mother aged nearly 99 should no longer live alone and we were recommend Margaret House as an excellent local alternative. The reputation has been more than justified. The organisation, attention to detail, welcome and above all the love and care shown to mum over the year till her death in March 2016, has been exemplary. I cannot praise the manager and staff too highly, nothing is too much trouble safety and security is excellent. The care and concern for each individual is genuine, and was especially so in mum's last few days we were so blessed and cannot thank ALL the staff enough.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

It's quiet and airy. If you want attention you can get attention. The food is lovely they have a good chef.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

After surrendering my bungalow in the country and realising age was catching up, I was recommended to move to a care home as above! It was a sensible move, and although I left behind my friends and relations I have never regretted the change and have settled well with the residents in "Margaret House".
The countryside here is lovely and travelling by road is reasonably simple to get out and about. I was very sorry to leave my previous home. I'm fortunate and am still able to look after myself and value my independence. My family are wonderful and visit quite often, if it were not for them - my life would not be so pleasant! Staff here, food and attention in all ways could not be better!! Thank you.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Satisfactory

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

My dad is happy and well cared for. The staff particularly senior staff know him extremely well and make sure his needs are met. Because they know him so well trusting and meaningful relationships are developed both with my father and the rest of our family. Speaking personally I find it a great support knowing I can talk through any concerns I have. There is only one issue I realise is due to the age of the home and that is the reliability of the lift.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

T Kelly, Proprietor at Margaret House responded to this review on 10 Mar 2016:

Thank you so much for the lovely comments. I have strived to provide the best possible care for the wonderful people that my staff and I are lucky enough to look after. The lift is being looked at with a review to refurbishment within the constraints of a listed building. However please be assured that I have a long term and ongoing maintenance contract for many years with the same company.

We have been delighted with the care given to Mum over the past 14 months. The staff are long-serving, friendly and diligent, managed well and very welcoming. They encourage as much independence as possible, but are always on hand to lend a hand. The home is spacious, warm and comfortable and offers a range of activities daily to engage the residents, although no pressure is put on them to participate against their will. In addition, they are served by a hairdresser, optician, chiropodist, rector, doctor and entertainers - all at no extra charge. Relatives and friends are encouraged to visit all day and are invited for meals and special events. I know that my Mum is as safe and happy as she could be in her nineties. It is worth paying that little extra to know that your relative is being very well looked after.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother-in-law has been resident in Margaret House for 13 months. The staff are extremely caring and always go the extra mile for their residents. We can't fault her care at all and know she is very happy living there.

How likely would you be to recommend Margaret House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

April 2017

October 2016

Best Large Business 2016

Recipient: Margaret House

Date: Thursday 13 Oct 2016

more details

September 2016

Royston 2016 Business Awards finalist

Recipient: Margaret House

Date: Thursday 01 Sep 2016

more details

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Margaret House