Margaret House

My mother has been in this care home for three weeks. She has been well cared for and treated with dignity and respect. The staff have been kind and willing to help her in every way. Her room was bright, her meals on the whole good. There was always an alternative meal if she did not like what was offered.

Staff are positive, friendly, supportive, patient and always cheerful!
Welcoming to families. Excellent communication skills between home and residents family, keep families informed of how their family resident is both physically and mentally, at all times. Staff are flexible and continually well trained in dementia, nothing is too much trouble when it comes to meeting a resident's needs.

They organise trips which specifically target the resident's interests (golf or a visit to a resident's former place of work - if local).
This home is like a family. My mother (93) thrives there, she is so happy! She has gone from a size 10 to a size 16 through their excellent cooking!
They organise games, visitors, keep fit, singing and even a well behaved Labrador (PAT the dog). The needs of each resident is paramount. Every home should be as wonderful as this!!!

We had to move my aunt very quickly from North West England and bring her closer to us. We placed her in respite care in Margaret House. The manager on the day of the move made sure she remained late at work to greet her. The manager always made sure we felt welcome. When we visited, my aunt thrived with the excellent care she was given.

Previously I have worked with care homes. I found Margaret House staff went far beyond any other residential home I have visited.
They engaged with the residents, showed empathy and consideration.
The staff and whoever trained them must take credit for creating a very domestic home atmosphere.

I came to convalesce after open heart surgery. I was made most welcome from the start. All the staff I met without exception were kind and friendly and took a personal interest in me. They gladly accommodated all my preferences. I felt safe and comfortable here even my visitors were made welcome. I was offered and extended stay and/or return stay. I hope it won't be necessary, but I would be very happy to return here. The reason I picked Margaret House is because I was impressed when visiting a very elderly aunt who lived here in her latter years.

My father in law has been a resident of Margaret House since December 2013.
He settled in quickly and has been content throughout the period of his stay to date.
My wife and I are very pleased with the service provided.

My husband entered Philomena House in April 2016 and died there in December. I cannot speak more highly of the professional and loving care he received there.

In the summer, he was well enough to enjoy the beautiful gardens and to potter into the kitchen area and help himself to fruit and biscuits. He was suffering from Parkinson's and Dementia and both were catered for. He especially liked the delicious well-cooked food.

His ensuite room was spacious, well equipped and spotlessly clean. The whole family could visit whenever we liked and we were made most welcome. Thier considerate end of life care, with the support of the excellent village surgery, helped us all cope. Competent, well-trained and most importantly, kind and loving staff.

The residence is excellent in many ways. Staff very attentive, competent and happy. Always available to talk to regarding residents. Happy and friendly atmosphere you feel as soon as you go in; very clean and food, drink available to residents at any one time. The residents seem very happy, enjoying music, quizzes and pampering when required. Bedrooms very very clean and nicely arranged. I feel I know the staff are doing their utmost to put residents needs first. Excellent service home and staff.

The person I visit tells me she is happy and contented being a resident in this home. The home is always very clean, no nasty smells and seems to be a very happy place. The staff are excellent, very caring and always welcome you and nothing is too much trouble. It is difficult for me to comment on certain things as I am only a friend visiting but what I see is excellent.

I have been extremely happy with the service provided. Staff have been very attentive and have helped with my recovery.
I would not hesitate to recommend Margaret House to any other needy person.

I am very impressed with Margaret House. It is bright, clean, warm, and very welcoming. The staff are brilliant - kind, friendly, neat, tidy and caring.
The home is always immaculate, and the staff are always willing to listen, be helpful, and stop what they are doing, to explain things. Visitors are treated with the same courtesy that the residents are accorded.
The rooms are also kept immaculate, as are all the public rooms, stairs and hallways - the garden is a pleasure to look at during the winter, and it is lovely to sit out when the weather is warmer.
Residents are encouraged to take part in a variety of activities but are never pushed into anything against their will.
All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.

I can only speak as an outsider visiting approximately once a week but my experience of St Margarets has been consistently positive. In fact now, far from dreading the thought that one day I may need a care home, I can face the future with hope.

Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.

Able to provide an invaluable hospital bed when it was clear I could then cope much more independently (after open heart surgery).
Staff used our names when speaking to us - in room or with others - very helpful in learning names. A high standard of courtesy observed by all in Margaret House - staff helped people do as much as they could independently - even if this took time.
A look from time to time from a friendly smiling face helped on sleepless nights, quirks in the hot water system meant nothing in comparison with the unfailing, cheerful friendliness and the kind atmosphere.

Extremely welcoming, very homely. Lovely clean and smells nice. Staff are just wonderful.

I will be putting my name down for me in the future!

Very well run, food is good and service is good. There is a lot if happiness here.

Caring, friendly and loving staff, for whom nothing is too much trouble. Beautiful facilities, everything is always spotless and fresh. Laundry done daily, fresh home cooked food and plenty of it. Very open to visitors at any time of day.
Good relationship with a local GP who visits weekly and quick to prescribe or sort out a problem. Fun activities, everyone welcome to join in or watch. Residents and families treated with respect and dignity but all made to feel like it's their home.

In March 2015, we were advised that my mother aged nearly 99 should no longer live alone and we were recommend Margaret House as an excellent local alternative. The reputation has been more than justified. The organisation, attention to detail, welcome and above all the love and care shown to mum over the year till her death in March 2016, has been exemplary. I cannot praise the manager and staff too highly, nothing is too much trouble safety and security is excellent. The care and concern for each individual is genuine, and was especially so in mum's last few days we were so blessed and cannot thank ALL the staff enough.

It's quiet and airy. If you want attention you can get attention. The food is lovely they have a good chef.

After surrendering my bungalow in the country and realising age was catching up, I was recommended to move to a care home as above! It was a sensible move, and although I left behind my friends and relations I have never regretted the change and have settled well with the residents in "Margaret House".
The countryside here is lovely and travelling by road is reasonably simple to get out and about. I was very sorry to leave my previous home. I'm fortunate and am still able to look after myself and value my independence. My family are wonderful and visit quite often, if it were not for them - my life would not be so pleasant! Staff here, food and attention in all ways could not be better!! Thank you.

My dad is happy and well cared for. The staff particularly senior staff know him extremely well and make sure his needs are met. Because they know him so well trusting and meaningful relationships are developed both with my father and the rest of our family. Speaking personally I find it a great support knowing I can talk through any concerns I have. There is only one issue I realise is due to the age of the home and that is the reliability of the lift.

We have been delighted with the care given to Mum over the past 14 months. The staff are long-serving, friendly and diligent, managed well and very welcoming. They encourage as much independence as possible, but are always on hand to lend a hand. The home is spacious, warm and comfortable and offers a range of activities daily to engage the residents, although no pressure is put on them to participate against their will. In addition, they are served by a hairdresser, optician, chiropodist, rector, doctor and entertainers - all at no extra charge. Relatives and friends are encouraged to visit all day and are invited for meals and special events. I know that my Mum is as safe and happy as she could be in her nineties. It is worth paying that little extra to know that your relative is being very well looked after.

My mother-in-law has been resident in Margaret House for 13 months. The staff are extremely caring and always go the extra mile for their residents. We can't fault her care at all and know she is very happy living there.