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Margaret house

Church End, Barley, Royston, Cambridgeshire SG8 8JS
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The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)
Margaret house , Royston
I would recommend this care home to anyone!B A(Resident / Service User)
Margaret house , Royston
The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)
Margaret house , Royston

Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a...  

Care Provided by Margaret house

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,600£1,450 - £1,800
Residential Dementia Care£1,600 - £1,800£1,700 - £1,900

The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.

Contact Margaret house to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Margaret house (Hertfordshire) Ltd
  • Private Owned

Person in charge

  • Jacqueline Pope (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Relatives and friends always welcome at any time at Margaret House.

Parking

  • There's parking spaces available for clients and visitors at Margaret House.

Margaret house Reviews (119)

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9.8

Margaret house has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years. Over all time Margaret house has 119 reviews.

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Showing 119 reviews matching selected criteria
Review from N H (Son of Resident) published on 1 September 2020 Submitted via Postal Card
Overall Experience
The premises are clean and well kept and the preferences of residents are accommodated wherever possible. The staff are competent and caring and I think of them as friends. They go out of their way to look after residents according to their needs and it's a weight off my mind to know that they are looking after my parents.

A minor weakness is in communication sometimes messages are not passed on, or calls returned. But overall an excellent home.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team. We are very sorry that you have had occasional issues with messages and we will look to ensure that this does not happen again.

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Review from W C (Daughter of Resident) published on 12 August 2020 Submitted via Postal Card
Overall Experience

Margaret House is an excellent care home. My mother has resided here for 14-months, and her care has been exceptional. Even during the Covid virus pandemic, whilst I couldn't see her, I never worried. I know she was in the very best hands, kept busy with activities and everything she needed. I would highly recommend Margaret Hosue for any elderly persons care.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to complete this review, your comments are very much appreciated and will be shared with the team.

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Review from J J (Daughter of Resident) published on 6 August 2020 Submitted via Postal Card
Overall Experience

We cannot recommend enough the kindness and dedication of all the staff, and especially through the covid19 lockdown.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.

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Review from F L (Daughter of Resident) published on 30 July 2020 Submitted via Postal Card
Overall Experience

An excellent, well organised and supportive care home. Good communication. Excellent care. Excellent activities. Friendly support to the residents' needs.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are much appreciated by all the team.

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Review from J M (Resident / Service User) published on 27 February 2020 Submitted via Postal Card
Overall Experience

A gentle atmosphere was maintained, thanks to the warm-natured staff who were a credit to themselves and to your organisation.

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Review from I W (Resident / Service User) published on 27 February 2020 Submitted via Postal Card
Overall Experience

I do not have to worry about everyday problems. Every member of staff is helpful and kind.

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Review from D A (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

Excellent care staff, really helpful to my Mother's needs.

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Review from D C (Son of Resident) published on 27 February 2020 Submitted via Postal Card
Overall Experience

Excellent care which has adapted to my Dad's changing care needs.

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Review from C R (Daughter of Resident) published on 12 February 2020 Submitted via Postal Card
Overall Experience
Very caring and pleasant staff.
Lovely surroundings.
Clean and well kept.
Very good food and care.
Nothing is too much trouble for the staff.

Mum very happy.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.

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Review from K C (Daughter-in-law of Resident) published on 11 February 2020 Submitted via Website
Overall Experience

My mother-in-law has lived in Margaret House for just over 5 years. It is a fantastic home and she has had exemplary care throughout her time there in both wings of the house. The staff are very caring and go the extra mile for residents. Management keeps families fully informed and support the resident's individual needs. Highly recommend to others.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.

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Review from M P (Friend of Resident) published on 8 January 2020 Submitted via Postal Card
Overall Experience

I have been visiting my friend in Margaret House for well over a year now, and I am always made to feel most welcome when I walk in. The carers are so friendly and my friend is always so well cared for and supported if she is feeling under the weather. It is good to see her looking so much better when I visit again.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you very much for taking the time to submit a review, we really appreciate it and your comments will be shared with the staff.

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No Rating
Review from J B (Daughter of Resident) published on 7 January 2020 Submitted via Postal Card
Overall Experience

The staff at Margaret House are extremely kind and caring. The food is good and there are sufficient activities to keep the residents occupied. Since my dad has developed a bowel problem, they have been very good about keeping him and his room clean.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you so much for taking the time to submit a review, your comments will be shared with the team.

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Review from A C (Resident / Service User) published on 7 January 2020 Submitted via Postal Card
Overall Experience

If all homes were like Margaret House there would be no complaints anywhere. You have made me feel, from the day I came in, part of the family.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you so much for taking the time to submit this review, we are very glad that you are happy living here.

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Review from Karen C (Daughter of Resident) published on 10 December 2019 Submitted via Postal Card
Overall Experience

My father was here and was treated with total respect. The care staff could not have done more for him or me visiting almost daily. The activities were very good, especially music, entertainment and dance. This really stimulates someone with dementia. The cleanliness was outstanding, like a hotel. This home is like a huge family where residents and their families are welcome all the time.

Reply from Sam Adby, Home Services Manager at Margaret house

Thank you very much for taking the time to submit this review, your comments are much appreciated.

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Review from David B (Relative of Resident) published on 24 September 2019 Submitted via Postal Card
Overall Experience

The staff have a caring attitude and treat residents as individuals.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you very much for taking the time to send in this review, your comments are really appreciated and will be shared with the team.

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Review from J A (Resident / Service User) published on 24 September 2019 Submitted via Postal Card
Overall Experience

As a home goes it must be one of the best.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you so much for submitting this review - we will be sharing your comments with the staff team.

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Review from Graeme D (Son of Resident) published on 3 September 2019 Submitted via Postal Card
Overall Experience

My father was a resident in Philomena, the dementia unit at Margret House, for two years before his death last month. He was very well cared for by the staff during his stay. The home itself was relatively new, bright and airy. The rooms were comfortable and the kitchen/dining areas, where the residents would congregate, were very welcoming. There was a very well kept garden for residents and visitors to enjoy. The staff, in particular, make this care home what it is - a warm, caring environment where I was very happy to have my father stay for the last two years of his life.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you so much for taking the time to submit this review, your comments are very much appreciated and will be shared with the staff.

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Treated with Dignity
Food & Drink
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Review from Ann G (Daughter of Resident) published on 7 June 2019 Submitted via Postal Card
Overall Experience
First impression when entering the reception area, there is a very welcoming feeling, no unpleasant smells and a homely environment. The lounge, sunroom and bedroom are equally clean and fresh smelling and it is always a pleasure to visit my mother there.

The garden is very attractive and a great bonus, especially as my mother, loves being outside. The staff are all very kind and have time to be with the residents, there seem to be a good variety of activities and I am very pleased I chose Margaret House.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you very much for taking the time to submit a review, your comments are much appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
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Value for Money
Review from Redfearn W (Son of Resident) published on 6 June 2019 Submitted via Postal Card
Overall Experience
Nice old building which is well cared for. Interior decoration is good, clean light, airy no bad smells.
The staff are happy caring, thoughtful and genuine. Management performs well and acts appropriately. Overall happy, caring environment, small enough to have a family feeling, a nice garden with a sunny outlook. Good health visits Dr and nurses.

Good activities to get people involved. Room clean and pleasant 10/10 for effort.

Reply from Sam Adby, Marketing Manager at Margaret house

Thank you for taking the time to submit this review, your comments are appreciated and will be shared with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Review from Dorothy H (Resident / Service User) published on 23 May 2019 Submitted via Postal Card
Overall Experience
Relaxed nobody makes you rush. Always warm enough. All the staff are kind and helpful. Very well kept gardens lovely to enjoy sitting in always welcome to join in all activities but privacy is respected immaculate cleanliness.

Lots of cups of tea and biscuits cake in the afternoon. Great communication with friends and relatives when poorly. Lots of varied activities available.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 24 Sep 2025

    Margaret House in Herts, is in the running for a prestigious national award. The home has been shortlisted in the eighth annual Caring UK Awards, which recognise excellence and achievement...

Upcoming Events

There are no upcoming events for Margaret house .

Awards / Recognitions (31)

  • 17 Feb 2026Recipient: Margaret house
  • 25 Nov 2025Recipient: Margaret house
  • 16 Sep 2025Recipient: Margaret house

Accreditations

There are no accreditations posted yet for Margaret house .

Meet the Team (6)

Jackie Pope
Jackie PopeJob Title:Registered ManagerJoined: 2023

Hi, my name is Jackie, and I have been working in care for over 35 years. I started my career working in the community before moving to work in Care Homes. My main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.

My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.

We are then all here for you and your family at every step in the future.

Samantha Adby
Samantha AdbyJob Title:Home Services ManagerJoined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.

Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

Vishnu Puthiyottil
Vishnu PuthiyottilJob Title:Deputy Home ManagerJoined: 2023

Hi, my name is Vishnu, and I am the Deputy Home Manager. I joined Margaret House in 2023 and work closely with our team to ensure that we provide a warm, caring, home-from-home environment for all our residents.

John Pope
John PopeJob Title:Catering ManagerJoined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.

Lea-Ann Smith
Lea-Ann SmithJob Title:Social and Wellbeing ManagerJoined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.

I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards

Hazel White
Hazel WhiteJob Title:Housekeeping ManagerJoined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Margaret house to verify any information. View our terms and conditions. Margaret house has an Enhanced Service -more info.