
The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)

I would recommend this care home to anyone!B A(Resident / Service User)

The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)

The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)

I would recommend this care home to anyone!B A(Resident / Service User)

The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)

Margaret House residential and dementia care home is an independent, award winning family-run business.
Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.
Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.
Experienced, dedicated staff have a...
Care Provided by Margaret house
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.
The price(s) shown are provided by the care home. Contact Margaret house for full pricing details and T&Cs.
Contact Margaret house to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Margaret house (Hertfordshire) Ltd
- Private Owned
Person in charge
- Jacqueline Pope (Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1996
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (35)
- Couples/Companion Rooms (4)
- Single Rooms with ensuite Wet Room (7)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- Relatives and friends always welcome at any time at Margaret House.
Parking
- There's parking spaces available for clients and visitors at Margaret House.
Margaret house Reviews (119)
Margaret house has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years.
Over all time Margaret house has 119 reviews.
A minor weakness is in communication sometimes messages are not passed on, or calls returned. But overall an excellent home.
Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team. We are very sorry that you have had occasional issues with messages and we will look to ensure that this does not happen again.
Margaret House is an excellent care home. My mother has resided here for 14-months, and her care has been exceptional. Even during the Covid virus pandemic, whilst I couldn't see her, I never worried. I know she was in the very best hands, kept busy with activities and everything she needed. I would highly recommend Margaret Hosue for any elderly persons care.
Thank you so much for taking the time to complete this review, your comments are very much appreciated and will be shared with the team.
We cannot recommend enough the kindness and dedication of all the staff, and especially through the covid19 lockdown.
Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.
An excellent, well organised and supportive care home. Good communication. Excellent care. Excellent activities. Friendly support to the residents' needs.
Thank you so much for taking the time to submit this review, your comments are much appreciated by all the team.
A gentle atmosphere was maintained, thanks to the warm-natured staff who were a credit to themselves and to your organisation.
I do not have to worry about everyday problems. Every member of staff is helpful and kind.
Excellent care staff, really helpful to my Mother's needs.
Excellent care which has adapted to my Dad's changing care needs.
Lovely surroundings.
Clean and well kept.
Very good food and care.
Nothing is too much trouble for the staff.
Mum very happy.
Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.
My mother-in-law has lived in Margaret House for just over 5 years. It is a fantastic home and she has had exemplary care throughout her time there in both wings of the house. The staff are very caring and go the extra mile for residents. Management keeps families fully informed and support the resident's individual needs. Highly recommend to others.
Thank you so much for taking the time to submit this review, your comments are much appreciated and will be shared with the team.
I have been visiting my friend in Margaret House for well over a year now, and I am always made to feel most welcome when I walk in. The carers are so friendly and my friend is always so well cared for and supported if she is feeling under the weather. It is good to see her looking so much better when I visit again.
Thank you very much for taking the time to submit a review, we really appreciate it and your comments will be shared with the staff.
The staff at Margaret House are extremely kind and caring. The food is good and there are sufficient activities to keep the residents occupied. Since my dad has developed a bowel problem, they have been very good about keeping him and his room clean.
Thank you so much for taking the time to submit a review, your comments will be shared with the team.
If all homes were like Margaret House there would be no complaints anywhere. You have made me feel, from the day I came in, part of the family.
Thank you so much for taking the time to submit this review, we are very glad that you are happy living here.
My father was here and was treated with total respect. The care staff could not have done more for him or me visiting almost daily. The activities were very good, especially music, entertainment and dance. This really stimulates someone with dementia. The cleanliness was outstanding, like a hotel. This home is like a huge family where residents and their families are welcome all the time.
Thank you very much for taking the time to submit this review, your comments are much appreciated.
The staff have a caring attitude and treat residents as individuals.
Thank you very much for taking the time to send in this review, your comments are really appreciated and will be shared with the team.
As a home goes it must be one of the best.
Thank you so much for submitting this review - we will be sharing your comments with the staff team.
My father was a resident in Philomena, the dementia unit at Margret House, for two years before his death last month. He was very well cared for by the staff during his stay. The home itself was relatively new, bright and airy. The rooms were comfortable and the kitchen/dining areas, where the residents would congregate, were very welcoming. There was a very well kept garden for residents and visitors to enjoy. The staff, in particular, make this care home what it is - a warm, caring environment where I was very happy to have my father stay for the last two years of his life.
Thank you so much for taking the time to submit this review, your comments are very much appreciated and will be shared with the staff.
The garden is very attractive and a great bonus, especially as my mother, loves being outside. The staff are all very kind and have time to be with the residents, there seem to be a good variety of activities and I am very pleased I chose Margaret House.
Thank you very much for taking the time to submit a review, your comments are much appreciated and will be shared with the team.
The staff are happy caring, thoughtful and genuine. Management performs well and acts appropriately. Overall happy, caring environment, small enough to have a family feeling, a nice garden with a sunny outlook. Good health visits Dr and nurses.
Good activities to get people involved. Room clean and pleasant 10/10 for effort.
Thank you for taking the time to submit this review, your comments are appreciated and will be shared with the team.
Lots of cups of tea and biscuits cake in the afternoon. Great communication with friends and relatives when poorly. Lots of varied activities available.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 24 Sep 2025
Margaret House in Herts, is in the running for a prestigious national award. The home has been shortlisted in the eighth annual Caring UK Awards, which recognise excellence and achievement...
There are no upcoming events for Margaret house .
Awards / Recognitions (31)
- 17 Feb 2026Recipient: Margaret house
- 25 Nov 2025Recipient: Margaret house
- 16 Sep 2025Recipient: Margaret house
Accreditations
There are no accreditations posted yet for Margaret house .
Meet the Team (6)

Hi, my name is Jackie, and I have been working in care for over 35 years. I started my career working in the community before moving to work in Care Homes. My main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.
My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.
We are then all here for you and your family at every step in the future.

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.
Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

Hi, my name is Vishnu, and I am the Deputy Home Manager. I joined Margaret House in 2023 and work closely with our team to ensure that we provide a warm, caring, home-from-home environment for all our residents.

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.
I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.
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