Margaret House Residential and Dementia Care Home

Church End, Barley, Royston SG8 8JS
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10 111 Reviews
  • Margaret House Residential and Dementia Care Home, Royston
Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a genuine care for, and understanding of, each individual resident’s needs, concerns or desires and that caring extends not only to residents but to their relatives as well.

Relatives and friends are always warmly welcome to join residents for lunch or dinner and to participate with them in any of the many varied activities and well being events that take place daily at Margaret House - where care means caring.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1800
  • RESPITE Self-Funded Residential Care: £1600 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1700 – £1900

The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.

These prices are only a guideline, please contact Margaret House Residential and Dementia Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Thomas Kelly

Person in charge

  • Jacqueline Pope (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (4)
  • Single Rooms with Ensuite Wet Room (7)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Relatives and friends always welcome at any time at Margaret House.

Parking

  • There's parking spaces available for clients and visitors at Margaret House.

Margaret House Residential and Dementia Care Home Reviews (111)

10

Margaret House Residential and Dementia Care Home has a Review Score of 10 (9.983) out of 10, based on 10 reviews in the last 2 years.
Over all time Margaret House Residential and Dementia Care Home has 111 reviews.

Overall Experience
  • 104
  • 5
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Date Published
  • 111
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  • 10
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Reviewer Connection to Margaret House Residential and Dementia Care Home
  • 36
  • 27
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  • 6
  • 5
  • 4
  • 3
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Total of 111, showing 101-111
Review from Margaret A (Friend of Resident) published on 19 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with Margaret House. It is bright, clean, warm, and very welcoming. The staff are brilliant - kind, friendly, neat, tidy and caring.
The home is always immaculate, and the staff are always willing to listen, be helpful, and stop what they are doing, to explain things. Visitors
are treated with the same courtesy that the residents are accorded.
The rooms are also kept immaculate, as are all the public rooms, stairs and hallways - the garden is a pleasure to look at during the winter, and it is lovely to sit out when the weather is warmer.
Residents are encouraged to take part in a variety of activities but are never pushed into anything against their will.
All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.
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Review from Karen H (Daughter of Resident) published on 6 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount
of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.
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Review from Sheila F (Friend of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can only speak as an outsider visiting approximately once a week but my experience of St Margarets has been consistently positive. In fact now, far from dreading the thought that one day I may need a care home, I can face the future with hope.
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Review from A B (Resident) published on 5 September 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Able to provide an invaluable hospital bed when it was clear I could then cope much more independently (after open heart surgery).
Staff used our names when speaking to us - in room or with others - very helpful in learning names. A high standard of courtesy observed by all in Margaret House - staff
helped people do as much as they could independently - even if this took time.
A look from time to time from a friendly smiling face helped on sleepless nights, quirks in the hot water system meant nothing in comparison with the unfailing, cheerful friendliness and the kind atmosphere.
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Review from A M (Sister of Resident) published on 26 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely welcoming, very homely. Lovely clean and smells nice. Staff are just wonderful.
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Review from Marion T (Wife of Resident) published on 26 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I will be putting my name down for me in the future!
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Review from Babs S (Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very well run, food is good and service is good. There is a lot if happiness here.
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Review from Bex A (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring, friendly and loving staff, for whom nothing is too much trouble. Beautiful facilities, everything is always spotless and fresh. Laundry done daily, fresh home cooked food and plenty of it. Very open to visitors at any time of day.
Good relationship with a local GP who visits weekly and quick
to prescribe or sort out a problem. Fun activities, everyone welcome to join in or watch. Residents and families treated with respect and dignity but all made to feel like it's their home.
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Review from Katie M (Daughter of Resident) published on 12 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In March 2015, we were advised that my mother aged nearly 99 should no longer live alone and we were recommend Margaret House as an excellent local alternative. The reputation has been more than justified. The organisation, attention to detail, welcome and above all the love and care shown to mum over
the year till her death in March 2016, has been exemplary. I cannot praise the manager and staff too highly, nothing is too much trouble safety and security is excellent. The care and concern for each individual is genuine, and was especially so in mum's last few days we were so blessed and cannot thank ALL the staff enough.
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Review from Bessie P (Resident) published on 7 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's quiet and airy. If you want attention you can get attention. The food is lovely they have a good chef.
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Review from Margaret C (Resident) published on 21 March 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After surrendering my bungalow in the country and realising age was catching up, I was recommended to move to a care home as above! It was a sensible move, and although I left behind my friends and relations I have never regretted the change and have settled well with the residents in "Margaret House".
The countryside here is lovely and travelling by road is reasonably simple to get out and about. I was very sorry to leave my previous home. I'm fortunate and am still able to look after myself and value my independence. My family are wonderful and visit quite often, if it were not for them - my life would not be so pleasant! Staff here, food and attention in all ways could not be better!! Thank you.
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Current Review Score: 10.0 (9.983)

Overview of Review Score

The Review Score of 10 (9.983) out of 10 for Margaret House Residential and Dementia Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 10 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.983 for Margaret House Residential and Dementia Care Home is calculated as follows: ( (118 Excellents x 5) + (2 Goods x 4) ) ÷ 120 Ratings = 4.983
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Margaret House Residential and Dementia Care Home is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 10 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Dec 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (28)

Meet the Team (6)

Gail

Gail Kelly

Job Title: Registered Manager Joined: 2014

Hi, my name is Gail and I am the Registered Manager


Margaret House has been in my husband's family since 1971 and our ethos has always been that we treat every resident as if they were a beloved member of our own family.


I am proud to be part of the 2nd generation of the Kelly family managing our family run home. I take extremely seriously my responsibility for ensuring that we continue to provide the same care and attention to our residents that we always have in a warm, happy, safe and secure environment.


My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in. We are then all here for you and your family at every step in the future.

Jackie

Jackie Pope

Job Title: Registered Manager Joined: 2023

Jackie has been working in care for over 35 years, starting her career working in the community, before moving to work in Care Homes. Her main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.

Samantha

Samantha Adby

Job Title: Home Services Manager Joined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.


Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

John

John Pope

Job Title: Catering Manager Joined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.

Lea-Ann

Lea-Ann Smith

Job Title: Social and Wellbeing Manager Joined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.


I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards

Hazel

Hazel White

Job Title: Housekeeping Manager Joined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Margaret House Residential and Dementia Care Home to verify any information. View our terms and conditions. Margaret House Residential and Dementia Care Home has an Enhanced Service - more info.