Margaret house

We had to move my aunt very quickly from North West England and bring her closer to us. We placed her in respite care in Margaret House. The manager on the day of the move made sure she remained late at work to greet her. The manager always made sure we felt welcome. When we visited, my aunt thrived with the excellent care she was given.

The staff and whoever trained them must take credit for creating a very domestic home atmosphere.

I came to convalesce after open heart surgery. I was made most welcome from the start. All the staff I met without exception were kind and friendly and took a personal interest in me. They gladly accommodated all my preferences. I felt safe and comfortable here even my visitors were made welcome. I was offered and extended stay and/or return stay. I hope it won't be necessary, but I would be very happy to return here. The reason I picked Margaret House is because I was impressed when visiting a very elderly aunt who lived here in her latter years.

My husband entered Philomena House in April 2016 and died there in December. I cannot speak more highly of the professional and loving care he received there.

In the summer, he was well enough to enjoy the beautiful gardens and to potter into the kitchen area and help himself to fruit and biscuits. He was suffering from Parkinson's and Dementia and both were catered for. He especially liked the delicious well-cooked food.

His ensuite room was spacious, well equipped and spotlessly clean. The whole family could visit whenever we liked and we were made most welcome. Thier considerate end of life care, with the support of the excellent village surgery, helped us all cope. Competent, well-trained and most importantly, kind and loving staff.

My wife and I are very pleased with the service provided.

The residence is excellent in many ways. Staff very attentive, competent and happy. Always available to talk to regarding residents. Happy and friendly atmosphere you feel as soon as you go in; very clean and food, drink available to residents at any one time. The residents seem very happy, enjoying music, quizzes and pampering when required. Bedrooms very very clean and nicely arranged. I feel I know the staff are doing their utmost to put residents needs first. Excellent service home and staff.

The person I visit tells me she is happy and contented being a resident in this home. The home is always very clean, no nasty smells and seems to be a very happy place. The staff are excellent, very caring and always welcome you and nothing is too much trouble. It is difficult for me to comment on certain things as I am only a friend visiting but what I see is excellent.

I would not hesitate to recommend Margaret House to any other needy person.

All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.

Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.

I can only speak as an outsider visiting approximately once a week but my experience of St Margarets has been consistently positive. In fact now, far from dreading the thought that one day I may need a care home, I can face the future with hope.

A look from time to time from a friendly smiling face helped on sleepless nights, quirks in the hot water system meant nothing in comparison with the unfailing, cheerful friendliness and the kind atmosphere.

Extremely welcoming, very homely. Lovely clean and smells nice. Staff are just wonderful.

I will be putting my name down for me in the future!

Very well run, food is good and service is good. There is a lot if happiness here.

Good relationship with a local GP who visits weekly and quick to prescribe or sort out a problem. Fun activities, everyone welcome to join in or watch. Residents and families treated with respect and dignity but all made to feel like it's their home.

In March 2015, we were advised that my mother aged nearly 99 should no longer live alone and we were recommend Margaret House as an excellent local alternative. The reputation has been more than justified. The organisation, attention to detail, welcome and above all the love and care shown to mum over the year till her death in March 2016, has been exemplary. I cannot praise the manager and staff too highly, nothing is too much trouble safety and security is excellent. The care and concern for each individual is genuine, and was especially so in mum's last few days we were so blessed and cannot thank ALL the staff enough.

It's quiet and airy. If you want attention you can get attention. The food is lovely they have a good chef.

The countryside here is lovely and travelling by road is reasonably simple to get out and about. I was very sorry to leave my previous home. I'm fortunate and am still able to look after myself and value my independence. My family are wonderful and visit quite often, if it were not for them - my life would not be so pleasant! Staff here, food and attention in all ways could not be better!! Thank you.