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Margaret house

Church End, Barley, Royston, Cambridgeshire SG8 8JS
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The care and support given to my mother who has dementia has always been superb.J L(Daughter of Resident/Service User)
Margaret house , Royston
I would recommend this care home to anyone!B A(Resident / Service User)
Margaret house , Royston
The service and care provided are outstanding and I would highly recommend them to other familiesS P(Daughter of Resident/Service User)
Margaret house , Royston

Margaret House residential and dementia care home is an independent, award winning family-run business.

Established in 1971, it offers long stay residential and dementia care as well as respite care, with either single or double rooms available.

Whether living in the beautiful, sympathetically converted former rectory or the purpose-built wing, the aim is the same - to provide a place that residents truly regard as their home.

Experienced, dedicated staff have a...  

Care Provided by Margaret house

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,350 - £1,600£1,450 - £1,800
Residential Dementia Care£1,600 - £1,800£1,700 - £1,900

The fee charged depends on an individual assessment of need and the room chosen. It includes 24hr personalised care, all dietary requirements and our full wellbeing programme and activities.

Contact Margaret house to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Margaret house (Hertfordshire) Ltd
  • Private Owned

Person in charge

  • Jacqueline Pope (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1996
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (35)
  • Couples/Companion Rooms (4)
  • Single Rooms with ensuite Wet Room (7)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Relatives and friends always welcome at any time at Margaret House.

Parking

  • There's parking spaces available for clients and visitors at Margaret House.

Margaret house Reviews (119)

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9.8

Margaret house has a Review Score of 9.8 (9.752) out of 10, based on 11 reviews in the last 2 years. Over all time Margaret house has 119 reviews.

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Review from J S (Niece of Resident) published on 25 July 2017 Submitted via Postal Card
Overall Experience

We had to move my aunt very quickly from North West England and bring her closer to us. We placed her in respite care in Margaret House. The manager on the day of the move made sure she remained late at work to greet her. The manager always made sure we felt welcome. When we visited, my aunt thrived with the excellent care she was given.

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Review from B N (Daughter of Resident) published on 1 July 2017 Submitted via Postal Card
Overall Experience
Previously I have worked with care homes. I found Margaret House staff went far beyond any other residential home I have visited.
They engaged with the residents, showed empathy and consideration.

The staff and whoever trained them must take credit for creating a very domestic home atmosphere.

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Review from Jill P (Resident / Service User) published on 31 March 2017 Submitted via Postal Card
Overall Experience

I came to convalesce after open heart surgery. I was made most welcome from the start. All the staff I met without exception were kind and friendly and took a personal interest in me. They gladly accommodated all my preferences. I felt safe and comfortable here even my visitors were made welcome. I was offered and extended stay and/or return stay. I hope it won't be necessary, but I would be very happy to return here. The reason I picked Margaret House is because I was impressed when visiting a very elderly aunt who lived here in her latter years.

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Review from J M (Wife of Resident) published on 29 March 2017 Submitted via Postal Card
Overall Experience

My husband entered Philomena House in April 2016 and died there in December. I cannot speak more highly of the professional and loving care he received there.

In the summer, he was well enough to enjoy the beautiful gardens and to potter into the kitchen area and help himself to fruit and biscuits. He was suffering from Parkinson's and Dementia and both were catered for. He especially liked the delicious well-cooked food.

His ensuite room was spacious, well equipped and spotlessly clean. The whole family could visit whenever we liked and we were made most welcome. Thier considerate end of life care, with the support of the excellent village surgery, helped us all cope. Competent, well-trained and most importantly, kind and loving staff.

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Review from R K (Son-in-law of Resident) published on 29 March 2017 Submitted via Postal Card
Overall Experience
My father in law has been a resident of Margaret House since December 2013.
He settled in quickly and has been content throughout the period of his stay to date.

My wife and I are very pleased with the service provided.

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Review from Rose S (Private Carer of Resident) published on 31 January 2017 Submitted via Postal Card
Overall Experience

The residence is excellent in many ways. Staff very attentive, competent and happy. Always available to talk to regarding residents. Happy and friendly atmosphere you feel as soon as you go in; very clean and food, drink available to residents at any one time. The residents seem very happy, enjoying music, quizzes and pampering when required. Bedrooms very very clean and nicely arranged. I feel I know the staff are doing their utmost to put residents needs first. Excellent service home and staff.

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Review from Jill C (Friend of Resident) published on 25 January 2017 Submitted via Postal Card
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The person I visit tells me she is happy and contented being a resident in this home. The home is always very clean, no nasty smells and seems to be a very happy place. The staff are excellent, very caring and always welcome you and nothing is too much trouble. It is difficult for me to comment on certain things as I am only a friend visiting but what I see is excellent.

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Review from Howard M (Resident / Service User) published on 23 January 2017 Submitted via Postal Card
Overall Experience
I have been extremely happy with the service provided. Staff have been very attentive and have helped with my recovery.

I would not hesitate to recommend Margaret House to any other needy person.

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Review from Margaret A (Friend of Resident) published on 19 January 2017 Submitted via Website
Overall Experience
I am very impressed with Margaret House. It is bright, clean, warm, and very welcoming. The staff are brilliant - kind, friendly, neat, tidy and caring.
The home is always immaculate, and the staff are always willing to listen, be helpful, and stop what they are doing, to explain things. Visitors are treated with the same courtesy that the residents are accorded.
The rooms are also kept immaculate, as are all the public rooms, stairs and hallways - the garden is a pleasure to look at during the winter, and it is lovely to sit out when the weather is warmer.
Residents are encouraged to take part in a variety of activities but are never pushed into anything against their will.

All in all, I cannot fault Margaret House - congratulations to those in charge, who create a very caring environment, with staff who seem to like working there, which is always a good sign.

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Review from Karen H (Daughter of Resident) published on 6 January 2017 Submitted via Website
Overall Experience

Margaret House has provided both the safety and care that my mother needs at this point in her life. Nothing is too much trouble and all the staff are always cheerful and spend a lot of time interacting with all the residents making them feel part of a big family. Each resident is given the right amount of privacy when visitors come. I feel reassured that the care my mother needs are being provided with both day and night.

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Review from Sheila F (Friend of Resident) published on 6 January 2017 Submitted via Postal Card
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I can only speak as an outsider visiting approximately once a week but my experience of St Margarets has been consistently positive. In fact now, far from dreading the thought that one day I may need a care home, I can face the future with hope.

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Review from A B (Resident / Service User) published on 5 September 2016 Submitted via Postal Card
Overall Experience
Able to provide an invaluable hospital bed when it was clear I could then cope much more independently (after open heart surgery).
Staff used our names when speaking to us - in room or with others - very helpful in learning names. A high standard of courtesy observed by all in Margaret House - staff helped people do as much as they could independently - even if this took time.

A look from time to time from a friendly smiling face helped on sleepless nights, quirks in the hot water system meant nothing in comparison with the unfailing, cheerful friendliness and the kind atmosphere.

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Review from A M (Sister of Resident) published on 26 August 2016 Submitted via Postal Card
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Extremely welcoming, very homely. Lovely clean and smells nice. Staff are just wonderful.

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Review from Marion T (Wife of Resident) published on 26 July 2016 Submitted via Postal Card
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I will be putting my name down for me in the future!

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Review from Babs S (Resident / Service User) published on 5 July 2016 Submitted via Postal Card
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Very well run, food is good and service is good. There is a lot if happiness here.

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Review from Bex A (Daughter of Resident) published on 11 May 2016 Submitted via Postal Card
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Caring, friendly and loving staff, for whom nothing is too much trouble. Beautiful facilities, everything is always spotless and fresh. Laundry done daily, fresh home cooked food and plenty of it. Very open to visitors at any time of day.

Good relationship with a local GP who visits weekly and quick to prescribe or sort out a problem. Fun activities, everyone welcome to join in or watch. Residents and families treated with respect and dignity but all made to feel like it's their home.

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Review from Katie M (Daughter of Resident) published on 12 April 2016 Submitted via Postal Card
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In March 2015, we were advised that my mother aged nearly 99 should no longer live alone and we were recommend Margaret House as an excellent local alternative. The reputation has been more than justified. The organisation, attention to detail, welcome and above all the love and care shown to mum over the year till her death in March 2016, has been exemplary. I cannot praise the manager and staff too highly, nothing is too much trouble safety and security is excellent. The care and concern for each individual is genuine, and was especially so in mum's last few days we were so blessed and cannot thank ALL the staff enough.

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Review from Bessie P (Resident / Service User) published on 7 April 2016 Submitted via Postal Card
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It's quiet and airy. If you want attention you can get attention. The food is lovely they have a good chef.

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Review from Margaret C (Resident / Service User) published on 21 March 2016 Submitted via Postal Card
Overall Experience
After surrendering my bungalow in the country and realising age was catching up, I was recommended to move to a care home as above! It was a sensible move, and although I left behind my friends and relations I have never regretted the change and have settled well with the residents in "Margaret House".

The countryside here is lovely and travelling by road is reasonably simple to get out and about. I was very sorry to leave my previous home. I'm fortunate and am still able to look after myself and value my independence. My family are wonderful and visit quite often, if it were not for them - my life would not be so pleasant! Staff here, food and attention in all ways could not be better!! Thank you.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 24 Sep 2025

    Margaret House in Herts, is in the running for a prestigious national award. The home has been shortlisted in the eighth annual Caring UK Awards, which recognise excellence and achievement...

Upcoming Events

There are no upcoming events for Margaret house .

Awards / Recognitions (31)

  • 17 Feb 2026Recipient: Margaret house
  • 25 Nov 2025Recipient: Margaret house
  • 16 Sep 2025Recipient: Margaret house

Accreditations

There are no accreditations posted yet for Margaret house .

Meet the Team (6)

Jackie Pope
Jackie PopeJob Title:Registered ManagerJoined: 2023

Hi, my name is Jackie, and I have been working in care for over 35 years. I started my career working in the community before moving to work in Care Homes. My main priority is to ensure that all residents at Margaret House feel safe and exceptionally well cared for at all times.

My team and I are here to answer any initial questions you may have and, should you choose Margaret House as your new home, to support and guide you through every step of the initial move to ensure that you are able to quickly and happily settle in.

We are then all here for you and your family at every step in the future.

Samantha Adby
Samantha AdbyJob Title:Home Services ManagerJoined: 2014

Hi my name is Sam, I am the Home Services Manager and would be your contact for any enquiries you may have about Margaret House.

Having experienced first-hand a relative needing to move into full-time residential care, I understand how difficult the transition can be and am here to support you and your family throughout this time and to provide the information you need to enable you to make an informed decision.

Vishnu Puthiyottil
Vishnu PuthiyottilJob Title:Deputy Home ManagerJoined: 2023

Hi, my name is Vishnu, and I am the Deputy Home Manager. I joined Margaret House in 2023 and work closely with our team to ensure that we provide a warm, caring, home-from-home environment for all our residents.

John Pope
John PopeJob Title:Catering ManagerJoined: 2024

Hi, my name is John and I have over 27 years of experience as a Catering Manager within the hospitality industry and previously ran 3 successful ‘foodie’ pubs. I am responsible for devising a seasonally changing, nutritionally balanced and delicious menu, as well as special meals across the year showcasing different cuisines – such as our ‘Chinese New Year Banquet’, as well as catering for our very popular monthly themed ‘Supper Club’ Together with my team we are happy to provide personalised menus to meet any specific dietary requirements.

Lea-Ann Smith
Lea-Ann SmithJob Title:Social and Wellbeing ManagerJoined: 2014

Hello, my name is Lea-Ann and I'm the Social and Wellbeing Manager. I absolutely love my job and spend my time getting to know all our residents and planning and delivering a wide range of activities to promote the mental, physical and social well-being of all. But most of all, my team and I are here to ensure that residents continue to do the daily things they get most pleasure from, whether that is spending time 1-2-1 chatting over a cup of tea, helping with some gardening, visiting the local over 60's group, or taking part in a quiz or something else altogether.

I was a Finalist at the 2023 Great British Care Awards, a Finalist for the 2022 Herts Care Providers Care Team of the Year, a Winner of the Apetito Enhancing Health and Wellbeing Awards 2020, a Finalist in the Caring UK Awards 2019 and Winner of the 2018 Compassion in Care Award at the Herts Care Providers Awards

Hazel White
Hazel WhiteJob Title:Housekeeping ManagerJoined: 2014

Hi, my name is Hazel. Together with my team, we ensure that the home is clean and tidy at all times. I have successfully overseen our move to a new environmentally friendly cleaning system, which uses Stabilised Aqueous Ozone (basically water and oxygen) that kills 99.999% of germs without the need for harmful chemicals. As an avid reader, I also run our very popular monthly book club for residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Margaret house to verify any information. View our terms and conditions. Margaret house has an Enhanced Service -more info.