
The atmosphere was lovely and the staff were amazing.Geoff G(Nephew of Resident/Service User)

I would not hesitate to recommend Pinewood Lodge to anyone looking for a placeBrian G(Son of Resident/Service User)

Just such wonderful, kind, caring staff. So happy that my mum is cared for here.I E(Son of Resident/Service User)

The atmosphere was lovely and the staff were amazing.Geoff G(Nephew of Resident/Service User)

I would not hesitate to recommend Pinewood Lodge to anyone looking for a placeBrian G(Son of Resident/Service User)

Just such wonderful, kind, caring staff. So happy that my mum is cared for here.I E(Son of Resident/Service User)

Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken...
Care Provided by Pinewood Lodge
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
The price(s) shown are provided by the care home. Contact Pinewood Lodge for full pricing details and T&Cs.
Contact Pinewood Lodge to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Quantum Care Ltd
- Voluntary / Not for Profit Owned
Person in charge
- Debra Allan (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
Visiting
- Open visiting policy
Parking
- On-site parking
Pinewood Lodge Reviews (70)
Pinewood Lodge has a Review Score of 9.3 (9.331) out of 10, based on 10 reviews in the last 2 years.
Over all time Pinewood Lodge has 70 reviews.
I would like to say a big thank you to you all in Pinewood Lodge the way you all cared and supported my dad gave his last memories happiness and dignity. I will remember the kindness you always showed me.
Good day and thank you for taking the time to send in a review of our home, Pinewood Lodge. It must not be an easy time for the family, always remember we are here to support. We will hold all memories dear to us, have a peaceful week ahead.
He seems to have gotten more involved in activities recently, which is great. I do feel that he should be further encouraged to join in and even get taken out in the garden or for trips outside the care home.
Good day, and thank you for taking the time to send us the review. Our team at Pinewood Lodge try to ensure the residents enjoy relevant activities on a daily basis. We are hopeful that outdoor trips will resume soon and your brother would be invited. Have a lovely day!
The covid situation has highlighted many issues. Pinewood Lodge has managed it very well and still continues to do so with every precaution taken.
Good day and thank you for the review on our care home. Have a lovely day!
I was told by a friend to avoid care homes that smelt of urine. I can honestly say that Pinewood Lodge always smelt clean and public areas were very clean, neat and tidy. My mum had a bad start, a couple of months after she lived in there she fell out of bed and broke a bone in her neck. She was very well looked after and recovered after about 9 months. The staff were always friendly and helpful. Residents are well looked after. Poor mark for fees as many residents don't pay.
Good day and thank you for that honest feedback. At our home we ensure the surroundings are well looked after just as we do with our lovely residents. We understand there are times when we cannot avoid things and thank you for understanding and continuing to support our team. Have a lovely day!
My Mother-In-Law has well looked after. She is happy. A carer told us she likes reading. I found on the internet suitable reading books for people with dementia. She was pleased with the book, it was a short story with illustrations.
Good day and thank you for taking the time to send us a review on our lovely home. We try our best to ensure all our residents enjoy activities and reading and being read to remains one of the more popular ones. Have a lovely day!
Fantastic staff and care. Everything is 100% always.
Thank you very much for taking the time to provide this review. We are so pleased that your experiences at Pinewood Lodge have been so positive and the staff at this home will be delighted to receive your praise.
My former neighbour has been resident for coming up to 2-years. I have always been impressed by the care they receive, but the Lodge has done an amazing job in the face of COVID-19. They have arranged outside visits, hence I could see one of my friends. It was difficult to see people I have known for nearly 30-years move into a home, but the fantastic staff means I need to have no concerns. Thank you to all.
Thank you for taking the time to write this review. The staff at Pinewood Lodge will be happy to hear your praise for the quality care they provide to your neighbour and the reassurance this brings to family and friends that their loved ones are in safe hands. This is particularly important during...
I have found the staff very caring and helpful and would be very happy to recommend Pinewood Lodge to my friends and family members.
Thank you for this lovely review. We are glad that you are content and living well at Pinewood Lodge. Our staff are selected for their genuine love of caring for the elderly and we are pleased to hear that this is clearly the case at Pinewood Lodge. Most of the staff, including the management, have been with us for many years and truly have the residents at the heart of everything they do.
As someone who has recently retired from a senior position with a disability charity, that operated care homes, and understands the pressures on the care sector, I can say without hesitation that I was so very impressed by the quality of the physical environment and by the considerate nature and the morale of the staff. Everyone we met wanted to do as much as they could for the residents and for us as visitors. With special thanks and appreciation.
Thank you for this wonderful plaudit for Pinewood Lodge which is much appreciated. Quantum Care prides itself in delivering the highest possible standards of care to our residents, whilst supporting their families and friends at the same time. Our residents are at the heart of everything we do and...
As a family, we have found the home surroundings and care at Pinewood Lodge wonderful. An awful lot of effort is put into not only making our Mum feel safe and happy but also us as a family. The staff are always on hand to help and always have a happy caring attitude. It has made the huge change of Mu leaving her home and going into a residential home a lot easier. Highly recommend this home. We are all very pleased with it.
Thank you for your kind feedback. It’s wonderful to hear that our staff, who are very passionate about caring for the elderly, have made such a significant difference in supporting your mother and your family with this delicate transition. We hope that both your mother and your family will continue to enjoy life at Pinewood Lodge for many years to come.
We found the care home very welcoming. The staff are all friendly and always helpful. There are activities every day and residents are free to join in as they please. Mum has settled in very easily and it is comforting to know she is looked after and cared for 24/7.
Thank you for this review. We are pleased to hear that your mother is happy and has settled in well at Pinewood Lodge. We hope that in the coming days and weeks she will discover many new hobbies and interests and make some lovely new friends.
It is difficult for me to review as I have only visited once. On the occasions I have contacted the staff they have been very courteous and kind. Most of the review is based on talking with my Mother.
Happy with care.
Good care, staff really know my uncle well. My uncle is always clean and well looked after. Great communication.
Mum has been in Pinewood Lodge since 16th April since my Father died. She has dementia, is very sad and lost without him. Staff at Pinewood Lodge are exceptionally kind and caring. The rooms are always clean and tidy, although the toilet/washrooms-em-suite are dated, could do with updating. Laundry/labelling service is very good. A relatively quiet, stress-free care home. I am happy my Mother is in a clean, safe place with caring staff.
My Auntie, from what I can see, is very happy and well looked after.
I have been attending the day centre since starting in June 2006 and enjoy the family atmosphere. We are enabled to make our own choice of what we do.
The staff of Pine Lodge were considerate to my Aunts needs - they took my thoughts and feelings into consideration. Made my Aunt feel very welcome, comfortable and safe. Wonderful staff and management - kind and supportive.
Lovely place, lots to do and lots of lovely people, they are very kind.
I arrived to find my mother has gone out for a coffee and a cake!
I have been given a tea. They are putting my mother's name in all her clothes.
The majority of carers and housekeeping staff were friendly and helpful and seemed to genuinely care about the residents. Managers were always ready to listen to any concerns or suggestions about dad’s care. If they had concerns about dad’s health, they would promptly book him in for a visit from the doctor. He was treated with respect. His room was nice and there was an ensuite toilet and washbasin. It was clean. The record keeping was up to date and I was invited to regular meetings to review his care needs during the five years he lived there. The food always looked nice, residents had a choice if they had the mental capacity to choose. Snacks were available. They had a regular pub night. Family were made welcome when they visited, I could walk in there at any time and go and make me and a dad a cup of tea, or the carers would offer. I was given much-needed support by the staff during the last few difficult months of dad’s life.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (16) & Events (0)
- 19 May 2026
On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...
- 15 Apr 2026
Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...
- 20 Jan 2026
As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...
There are no upcoming events for Pinewood Lodge.
Awards / Recognitions (1)
- 28 Feb 2020Recipient: Quantum Care Ltd
Accreditations
There are no accreditations posted yet for Pinewood Lodge.
Meet the Team (2)

I enjoy the challenges and variety of the work I do and like to keep busy.

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.
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