Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford WD19 7HR
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9.6 64 Reviews
  • Pinewood Lodge, Watford
Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken care of for the day.

Within the home you'll find a number of welcoming areas including inviting lounges and dining rooms as well as cosy corners and other areas. Each bedroom is ensuite, full furnished for residents' comfort and comes complete with amenities including a nurse call system, Wi-Fi and a TV. There's also a café where residents can sit and relax with family and friends over tea, coffee and other refreshments.

Outside the home, the beautiful landscaped gardens offer residents a the perfect place to relax in the spring and summer months.

Pinewood Lodge's dedicated activities worker ensures that there are always activities available for residents to take part in and look forward to.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1338

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

These prices are only a guideline, please contact Pinewood Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Debra Allan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Pinewood Lodge Reviews (64)

9.6

Pinewood Lodge has a Review Score of 9.6 (9.620) out of 10, based on 18 reviews in the last 2 years.
Over all time Pinewood Lodge has 64 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pinewood Lodge
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Total of 64, showing 41-60
Review from Danielle B (Friend of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My former neighbour has been resident for coming up to 2-years. I have always been impressed by the care they receive, but the Lodge has done an amazing job in the face of COVID-19. They have arranged outside visits, hence I could see one of my friends. It was difficult to see people I have known for
nearly 30-years move into a home, but the fantastic staff means I need to have no concerns. Thank you to all.
Reply from Tilly Leitao, Customer and Sales Co-ordinator at Pinewood Lodge

Thank you for taking the time to write this review. The staff at Pinewood Lodge will be happy to hear your praise for the quality care they provide to your neighbour and the reassurance this brings to family and friends that their loved ones are in safe hands. This is particularly important during these unprecedented times. We would like to thank you for your continued kindness and support of your neighbour for the past two years and look forward to seeing you again at our next garden visits, with social distancing measures in place, which have been so successful in reconnecting residents with their family and friends.

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Review from Doreen S (Resident) published on 20 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff very caring and helpful and would be very happy to recommend Pinewood Lodge to my friends and family members.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Pinewood Lodge

Thank you for this lovely review. We are glad that you are content and living well at Pinewood Lodge. Our staff are selected for their genuine love of caring for the elderly and we are pleased to hear that this is clearly the case at Pinewood Lodge. Most of the staff, including the management, have been with us for many years and truly have the residents at the heart of everything they do.

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Review from Gary A (Friend of Resident) published on 19 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I made an unannounced visit to Pinewood Lodge for the first time last week to visit a couple who were close friends of my parents. We were greeted in an extremely professional and considerate manner, provided with a discrete update of their condition and immediately given the opportunity
to sit with one of them. When our friend went for lunch we were taken downstairs to meet with her husband. Here also there was a lovely caring atmosphere and staff were genuinely pleased that we were visiting their client.
As someone who has recently retired from a senior position with a disability charity, that operated care homes, and understands the pressures on the care sector, I can say without hesitation that I was so very impressed by the quality of the physical environment and by the considerate nature and the morale of the staff. Everyone we met wanted to do as much as they could for the residents and for us as visitors. With special thanks and appreciation.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Pinewood Lodge

Thank you for this wonderful plaudit for Pinewood Lodge which is much appreciated. Quantum Care prides itself in delivering the highest possible standards of care to our residents, whilst supporting their families and friends at the same time. Our residents are at the heart of everything we do and we recruit and train staff that genuinely want to go the extra mile when delivering our services. We are pleased to hear how impressed you are with the professionalism shown by the staff at this home. We look forward to welcoming you and your wife again and hope your friends will continue to enjoy life at Pinewood Lodge for many years to come.

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Review from Nina D (Daughter of Resident) published on 14 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have found the home surroundings and care at Pinewood Lodge wonderful. An awful lot of effort is put into not only making our Mum feel safe and happy but also us as a family. The staff are always on hand to help and always have a happy caring attitude. It has made the huge change of
Mu leaving her home and going into a residential home a lot easier. Highly recommend this home. We are all very pleased with it.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Pinewood Lodge

Thank you for your kind feedback. It’s wonderful to hear that our staff, who are very passionate about caring for the elderly, have made such a significant difference in supporting your mother and your family with this delicate transition. We hope that both your mother and your family will continue to enjoy life at Pinewood Lodge for many years to come.

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Review from P D (Son-in-law of Resident) published on 13 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We found the care home very welcoming. The staff are all friendly and always helpful. There are activities every day and residents are free to join in as they please. Mum has settled in very easily and it is comforting to know she is looked after and cared for 24/7.
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Pinewood Lodge

Thank you for this review. We are pleased to hear that your mother is happy and has settled in well at Pinewood Lodge. We hope that in the coming days and weeks she will discover many new hobbies and interests and make some lovely new friends.

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Review from Peter C (Son of Resident) published on 18 October 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It is difficult for me to review as I have only visited once. On the occasions I have contacted the staff they have been very courteous and kind. Most of the review is based on talking with my Mother.
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Review from Martin W (Brother of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy with care.
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Review from Grace H (Niece of Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Good care, staff really know my uncle well. My uncle is always clean and well looked after. Great communication.
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Review from Susanne R (Daughter of Resident) published on 25 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has been in Pinewood Lodge since 16th April since my Father died. She has dementia, is very sad and lost without him. Staff at Pinewood Lodge are exceptionally kind and caring. The rooms are always clean and tidy, although the toilet/washrooms-em-suite are dated, could do with updating. Laundry/labelling
service is very good. A relatively quiet, stress-free care home. I am happy my Mother is in a clean, safe place with caring staff.
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Review from Stephen M (Nephew of Resident) published on 20 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Auntie, from what I can see, is very happy and well looked after.
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Review from Francis T (Resident) published on 25 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been attending the day centre since starting in June 2006 and enjoy the family atmosphere. We are enabled to make our own choice of what we do.
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Review from Tina B (Relative of Resident) published on 12 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff of Pine Lodge were considerate to my Aunts needs - they took my thoughts and feelings into consideration. Made my Aunt feel very welcome, comfortable and safe. Wonderful staff and management - kind and supportive.
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Review from Sara K (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely place, lots to do and lots of lovely people, they are very kind.


I arrived to find my mother has gone out for a coffee and a cake!


I have been given a tea. They are putting my mother's name in all her clothes.

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Review from Penny R (Daughter of Resident) published on 21 February 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
The majority of carers and housekeeping staff were friendly and helpful and seemed to genuinely care about the residents. Managers were always ready to listen to any concerns or suggestions about dad’s care. If they had concerns about dad’s health, they would promptly book him in for a visit from the
doctor. He was treated with respect. His room was nice and there was an ensuite toilet and washbasin. It was clean. The record keeping was up to date and I was invited to regular meetings to review his care needs during the five years he lived there. The food always looked nice, residents had a choice if they had the mental capacity to choose. Snacks were available. They had a regular pub night. Family were made welcome when they visited, I could walk in there at any time and go and make me and a dad a cup of tea, or the carers would offer. I was given much-needed support by the staff during the last few difficult months of dad’s life.
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Review from John P (Husband of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care shown by the management and staff is above and beyond anything.
They make you feel like you are part of a bigger family. Nothing is too much trouble.
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Review from B S (Husband of Resident) published on 28 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been in the care home for three years and more recently, my sister is now also at Pinewood Lodge. They are both cared for Dementia. I have found the carers excellent in their care and always willing to help and treat my family with utmost dignity. I am very happy with the care and the care
home.
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Review from Raymond H (Son-in-law of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find that every time I visit Pinewood Lodge, Any time of the day I am greeted with smiling face, a cup of tea and a genuine welcome.
The staff are always friendly and helpful and I leave knowing my mother-in-law is always being well looked after and as long as she is happy. That's good for our family.
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Review from Connie B (Daughter of Resident) published on 22 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Mother has been at Pinewood Lodge since October 2016. For 50 years she lived in Yorkshire, but at the age of 93, had to go into care. I live in North London so needed somewhere nearer. After visiting many care homes, Pinewood was on top of my list. The lodge is clean, well run and extremely friendly.
The staff are very professional, helpful and pleasant. They regularly check to see if she is safe and needs anything. This is still a bit daunting for her as she has been so independent but I know she is safe. There are many activities but mum has little mobility (can't hear or see very well). The staff are very enthusiastic and make special events Christmas, Easter and birthdays special. Mum has always been a meat, 2 veg and potato person and has her main meal at 5 pm. She is slowly adjusting to different dishes and having it at 7 pm
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Review from S J (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum is here. She is very happy and well cared for.
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Review from C T (Daughter of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been impressed with level of care. Carers are very helpful and know my dad very well. He has a lovely room which is always warm. I have no concerns at all and feel my dad is well looked after. Staff are always polite to me and have time to listen and talk with me. For that I'm thankful. The food
looks fine to me.
I cannot comment on activities as my dad doesn't want to do any.
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Current Review Score: 9.6 (9.620)

Overview of Review Score

The Review Score of 9.6 (9.620) out of 10 for Pinewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.620 for Pinewood Lodge is calculated as follows: ( (139 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 205 Ratings = 4.62
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pinewood Lodge is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (4)

Debra

Debra Allan

Job Title: Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.

Fiona

Fiona Driver

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.

Derek

Derek Thomas

Job Title: Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.

Lisa

Lisa Stimpson

Job Title: Administrator Joined: 2012

I am the administrator for Pinewood Lodge, I love my job and the fact that no two days are the same. I have worked for Quantum Care – Pinewood Lodge since I started as a carer in 2012 I love working in care.

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