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Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford, Hertfordshire WD19 7HR
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The atmosphere was lovely and the staff were amazing.Geoff G(Nephew of Resident/Service User)
Pinewood Lodge, Watford
I would not hesitate to recommend Pinewood Lodge to anyone looking for a placeBrian G(Son of Resident/Service User)
Pinewood Lodge, Watford
Just such wonderful, kind, caring staff. So happy that my mum is cared for here.I E(Son of Resident/Service User)
Pinewood Lodge, Watford

Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken...  

Care Provided by Pinewood Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,394N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Pinewood Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Debra Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Pinewood Lodge Reviews (70)

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9.3

Pinewood Lodge has a Review Score of 9.3 (9.331) out of 10, based on 10 reviews in the last 2 years. Over all time Pinewood Lodge has 70 reviews.

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Review from Eileen C (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My father has been at Pinewood since August 2021 - he is 95 years old. My father is very happy there. All the staff are extremely caring, and this is a great comfort to the family, knowing that he is safe and well looked after. We would highly recommend this care home for any family looking to place their loved ones in a care home.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for taking the time to send us this review; your father is an amazing gentleman, and we are really thankful to have him at our care home. Have a lovely day!

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Review from D E (Daughter of Resident) published on 1 December 2023 Submitted via Postal Card
Overall Experience

My mother was made very comfortable at this home. The carers were friendly and helpful. It is a shame that my mum is not aware of the excellent care she was given but I came every day and watched the busy staff going about their duties with a smile.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge are delighted to have your mother stay with us. Wishing you a great day!

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Review from Julie B (Daughter of Resident) published on 15 November 2023 Submitted via Postal Card
Overall Experience

My mum stayed with you for a month for some rehabilitation after a hospital stay. She went with a bit of trepidation but was soon put at ease. All of the staff looked after her so well. Safe to say she enjoyed her visit and would not hesitate to come back for a stay if needed. She enjoyed the food, especially the doughnuts! and managed to put on some weight. It was always being cleaned and tidied. Thank you to everyone at Pinewood Lodge.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge were delighted to have your mum stay with us. Have a wonderful day!

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Review from I W (Son of Resident) published on 9 October 2023 Submitted via Postal Card
Overall Experience

Very friendly staff and very helpful management are awesome and great help.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge will be delighted to hear your feedback. Have a great day!

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Review from D W (Friend of Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience

The staff and carers have been very nice during my visit and my friend seems to be content in his home. Thank you for giving good care and being so kind.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge
Thank you! the review is appreciated, if there is anything further we can do to support, let us know.

Have a lovely day!

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Review from Paul R (Son of Resident) published on 9 August 2023 Submitted via Website
Overall Experience
Always get prompt communication about my father's care. Always dealt with in an informative and sensitive manner.
We can visit at any time and always find him cleanly dressed, washed and up and about.

Never any concerns about his care which is reassuring and priceless for his family.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. We are delighted to have your father stay with us here at Pinewood Lodge. Wishing you a great day!

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Review from M N (Friend of Resident) published on 9 August 2023 Submitted via Website
Overall Experience

We visit the care home on a regular basis and the staff are friendly and supportive. The home plans activities and engages the residents and families for example recently there was a summer bbq and it was lovely to be part of.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your lovely comment. We enjoy planning activities for our residents and their friends and family. Thank you for your support!

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Review from M S (Daughter-in-law of Resident) published on 31 July 2023 Submitted via Website
Overall Experience

We have nothing but positive things to say about Pinewood, particularly the Windsor ward. They have provided excellent care to my mother-in-law, they are always pleasant when we visit and are excellent communicators, particularly two staff members. This is a whole new world to us and they have made the transition very smooth for us so far!

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. We are delighted to have your mother-in-law stay with us here at Pinewood Lodge. Wishing you a nice day!

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Review from G R (Granddaughter of Resident) published on 28 July 2023 Submitted via Website
Overall Experience

Poor attitude of certain staff members and for someone who should get 24/7 care does not receive this, and want cash to attend appointments which is a disgrace when paying for care. Not our fault they are short-staffed as we don’t get any reduced rate so why are we paying extra also when it comes to health matters. It feels like a lot gets missed and it’s a fight to get what you need.

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Thank you for your feedback. Feedback is always really important for us as it helps to identify areas where we can improve the service we offer to our residents and families. We pride ourselves on offering a high quality of service at Pinewood Lodge and can only apologise if this has not been your...  

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Review from Julie D (Daughter of Resident) published on 12 July 2023 Submitted via Postal Card
Overall Experience
I put my mum here for a week so I could have a carer's rest.
Everything was absolutely fantastic, I couldn't really ask for more in the way that my mum was cared for in my absence.

Every single member of staff here has attended my mum's needs and it is very much appreciated.

Reply from Georgia Golder, Social media coordinator at Pinewood Lodge

Thank you for your wonderful review and positive comments regarding the home and team. It was a pleasure to have your mum stay with us, please don't hesitate to get in touch with us should you need to use our services again.

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Review from A H (Daughter of Resident) published on 10 July 2023 Submitted via Postal Card
Overall Experience

Overall, very good. But it's a shame that management would not share basic medical details (even though LPA has been applied for). When she went to her new home, I was unable to assist with meds, which resulted in many calls to the GP.

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Many thanks for your feedback. We are really pleased that you found the home overall very good, but your feedback with regard to medical details has been passed to our senior team who will be in touch.

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Review from Joy B (Resident / Service User) published on 23 June 2023 Submitted via Postal Card
Overall Experience
I have lived here for almost a year and been comfortable and well looked after.

I am very pleased that my daughters found Pinewood Lodge for me.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge are very happy to have you stay with us. Wishing you a lovely day.

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Review from N P (Resident / Service User) published on 15 June 2023 Submitted via Postal Card
Overall Experience

I'm being looked after very well. All the staff and carers are very friendly and helpful. The food is tasty.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for taking the time to send us a review, this is appreciated and will be shared with the staff. If we can ever support you better in any way, please let us know. Have a lovely day!

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Review from June B (Daughter of Resident) published on 30 May 2023 Submitted via Postal Card
Overall Experience

Not knowing what we were expecting, from the very first moment we came to Pinewood Lodge everyone was pleasant and polite. You would have thought I had known them for years.

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Review from Geoffrey S (Son of Resident) published on 21 May 2023 Submitted via Postal Card
Overall Experience

This is sadly the day (18/4/23) that my mum passed away at the grand age of 94. My mum has always received excellent care and was treated with dignity. She was in Pinewood Lodge for over three years, all through the Covid years and although she had dementia, she was always treated with respect. Her sons can't thank the wonderful staff enough for looking after her.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for the review. Please accept our sincerest condolences on the passing of your mother, she was a wonderful woman and we miss her at Pinewood. We are sending the very best greetings to the family.

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Review from T B (Son of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

Very happy with services provided and care given to my mother.

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Review from Bridie D (Sister of Resident) published on 14 April 2023 Submitted via Postal Card
Overall Experience

Staff are very friendly and helpful.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for the review, it is appreciated. Have a lovely day!

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Review from Anne Marie M (Daughter of Resident) published on 2 August 2022 Submitted via Website
Overall Experience
My Mum spent 5 weeks at Pinewood Lodge following a stay in hospital. I can’t fault the care she received there, everyone was so courteous and caring to the residents and also as a visitor I was made very welcome.

The food was extremely good and the menus are varied. After months of not eating properly Mum started enjoying her meals and gained weight during her stay. I felt totally reassured that she was receiving the best possible care.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for sending us this lovely review, we are extremely proud of our team at Pinewood court and we are content to hear their dedication and care has shown through to everyone visiting. Have a lovely day!

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Review from Michael P (Brother of Resident) published on 28 June 2022 Submitted via Postal Card
Overall Experience

As always the staff are kind and caring my brother gets the best care in a nice environment.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for the review on our home, we are very proud of the team here and we are happy to hear your brother receives the care he deserves, which is the very best, have a lovely day!

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Review from K B (Granddaughter of Resident) published on 21 June 2022 Submitted via Postal Card
Overall Experience

My gran is treated with care and dignity. The staff are always kind and friendly. During Covid restrictions Pinewood gave us regular updates and when restrictions started to lift they put in adaptations for us to visit safely. We were very grateful for this. Thank you for all your hard work, it is very much appreciated.

Reply from Victoria Cookson, Marketing Coordinator at Pinewood Lodge

Good day and thank you for sending us this heartwarming review of yours and your gran's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Pinewood Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Pinewood Lodge.

Meet the Team (2)

Debra Allan
Debra AllanJob Title:Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.

Derek Thomas
Derek ThomasJob Title:Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.

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