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Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford, Hertfordshire WD19 7HR
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The atmosphere was lovely and the staff were amazing.Geoff G(Nephew of Resident/Service User)
Pinewood Lodge, Watford
I would not hesitate to recommend Pinewood Lodge to anyone looking for a placeBrian G(Son of Resident/Service User)
Pinewood Lodge, Watford
Just such wonderful, kind, caring staff. So happy that my mum is cared for here.I E(Son of Resident/Service User)
Pinewood Lodge, Watford

Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken...  

Care Provided by Pinewood Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,394N/A

Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require and the type of room you choose.

We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.

Contact Pinewood Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Debra Allan (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)

Visiting

  • Open visiting policy

Parking

  • On-site parking

Pinewood Lodge Reviews (70)

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9.3

Pinewood Lodge has a Review Score of 9.3 (9.331) out of 10, based on 10 reviews in the last 2 years. Over all time Pinewood Lodge has 70 reviews.

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Review from Christine W (Daughter-in-law of Resident) published on 26 May 2026 Submitted via Website
Overall Experience
My mother-in-law was here at Pinewood for 2 years and was very well looked after. Staff were so kind and helpful to her but also to us as her family.
On the day she died the staff did everything they could to support us and enabled her to die with dignity.

Five stars doesn't even come close to expressing our gratitude.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you for you review of Pinewood Lodge. We're so pleased that you are happy with the care that your mother-in-law received at the home. I'm sure that the staff at Pinewood will be very grateful for the review.

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Review from S B (Niece of Resident) published on 9 April 2026 Submitted via Postal Card
Overall Experience

The staff are such lovely, kind, caring people. They treat the residents with respect and dignity. All members of staff are always friendly and happy to speak about anything, anytime. The care home is a lovely environment. It's always clean and tidy and the food is wonderful. They organise fantastic events for residents and family members to enjoy together.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you so much for your kind review of our home. We're so pleased that you are having such a great experience with the care, activities, environment and food. Your review will mean a great deal to our staff.

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Review from Jennifer H (Wife of Resident) published on 7 April 2026 Submitted via Postal Card
Overall Experience

My husband was very well cared for during his stay at Pinewood Lodge. All the care workers were friendly and made sure he was comfortable. They were attentive and kind to him and myself. We are grateful for the help and reassurance all the team gave us. I would recommend this care home.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you for your kind review of Pinewood Lodge. We're so pleased that you're happy with the care that your husband received at the home. Your review means a great deal to the staff in the home.

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Review from S B (Brother of Resident) published on 30 March 2026 Submitted via Postal Card
Overall Experience

This was the first time I visited my sister at the home. I was greeted very professionally, shown how to sign in and then taken to see my sister. Overall a pleasant experience and much appreciated.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you for your kind review. We're pleased that you had a good experience visiting your sister in the home for the first time.

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Review from Sam R (Daughter of Resident) published on 13 March 2026 Submitted via Website
Overall Experience

The staff at Pinewood Lodge are fantastic, they are kind, compassionate and very approachable on all levels. My dad's behaviour can be difficult at times, but the staff are very patient, caring and supportive with him. The activities are very good and the staff get the residents to join in, dad especially likes the music therapy. The food is also very good and plentiful! A big thank you to all of the staff, we are grateful as a family to have such nice people

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you for your lovely review. We're so pleased to hear that your dad is being well supported by our team and that their care is making a positive difference. It's wonderful to know he enjoys the activities, especially the music therapy, and that you are happy with the meals provided. Your kind...  

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Review from Marilyn R (Wife of Resident) published on 13 March 2026 Submitted via Website
Overall Experience

I did a review last year and featured the many positive things that made the experience of my husband being in Pinewood so good. They go from strength to strength!! It goes without saying that staff from Manager down are brilliant, so caring and supportive and my husband's behaviour is very difficult at times. Residents have had many activities and musical entertainments to enjoy, themed events, Valentines, St Patrick's, Easter etc. The cherry on the cake was the Summer Garden Party!! Then came our second Christmas WOW!! Such a team effort from all to ensure residents and families had precious time, parties, Carols and Christmas Day again fantastic, personal gifts for all. Staff all dressed up, activities staff as Santa's elves and Manager wearing a lit Christmas Tree !!! It gave me and my husband a little slice of "Normal" at a difficult, sad and emotional time for me. Thank you all so much. You are all exceptional people. I don't know what we would do without you.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you so much for taking the time to share such a heartfelt review and for your continued support. It truly means a great deal to our whole team to hear how happy you and your husband are with the care that we provide. We are so pleased that occasions like the Summer Garden Party and Christmas...  

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Review from Lisa B (Daughter of Resident) published on 29 December 2025 Submitted via Postal Card
Overall Experience

My dad was released from hospital in August. Due to medically not fit to return home, Pinewood looked after him with great care. Processed my dad to get mobile, be clean and not bedbound. Your seniors, admin and head of home are 5-star and I cannot complain about any staff.

Reply from John Joannides, Corporate Services at Pinewood Lodge

Thank you for your kind review. We're glad that your dad improved during his stay with us and that you were happy with the care he received at the home. We're grateful to you for taking the time to write and submit this review. It will mean a lot to the staff at Pinewood Lodge.

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Review from S P (Daughter of Resident) published on 27 August 2025 Submitted via Postal Card
Overall Experience

Dad arrived for nursing care, but after a fall during a hospital stay returned for end-of-life care. All staff showed exceptional care and compassion to Dad, and us too, and dealt very sensitively with difficult relatives. Communication was excellent - I live 100 miles away - and GDPR was strictly followed (much appreciated). Staff engaged with other residents at all times - there was a great deal of laughter! Surroundings are 'tired' but very welcoming and gardens are well used by staff and residents. A lovely place!

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Thank you for your kind words. Were so pleased to know our team supported your dad and family with compassion and sensitivity during such a difficult time. Its wonderful to hear that our communication helped you feel connected despite the distance. We truly appreciate your trust in us.

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Review from J D (Daughter of Resident) published on 19 August 2025 Submitted via Postal Card
Overall Experience

My dad was discharged from hospital to Pinewood Lodge on palliative/end-of-life care. The staff welcomed him warmly and treated him with respect and dignity. Not only meeting his personal comfort and care needs, but also lifting his mental wellbeing, talking with him in a way that suited his personality. All the staff looked after us as well, sharing information honestly and clearly, showing us amazing kindness and support during this difficult time. Thank you just isn't enough!

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Thank you so much for taking the time to share your experience. We are truly touched by your kind words. It means a great deal to know that our team at Pinewood Lodge provided your dad with compassionate, respectful care and were able to support both him and your family during such a difficult...  

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Review from Geoff G (Nephew of Resident) published on 27 February 2025 Submitted via Postal Card
Overall Experience

I visited my auntie with my family and was delighted to see her being so well looked after. The atmosphere was lovely and the staff were amazing. Thank you for everything you are doing.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Pinewood Lodge

We're delighted that you had a wonderful experience at Pinewood Lodge! It's incredibly rewarding to know that our best efforts to create a warm and welcoming environment for our residents are being noticed.

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Review from J J (Wife of Resident) published on 6 June 2024 Submitted via Postal Card
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My husband was admitted with severe psychosis and delirium and some aggression. Due to the kind, patient and understanding from the wonderful staff. He was able to return to some normality and hence was able to return home. I have found everyone very helpful. He seemed to be happy towards the end of his stay.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Pinewood Lodge

Your feedback means lot to us! We take great pride in providing personalised care and attention to each resident.

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Review from Brian G (Son of Resident) published on 12 April 2024 Submitted via Website
Overall Experience
My mum was a resident up until January this year. She was always treated with care and respect and we as family were treated the same when we visited.
The staff at Pinewood have been exceptional over the time my mum was there, and most of the staff have been there for many years, a good sign of a great care home. The care plan set up was with the involvement of the family and we were always included in decisions on changes and adaptations when they were needed.
My mum went into care after living at her own home with dementia for 6 years, she was very stressed about her change in environment but the way the carers helped her settle in and the understanding they had about how to do this was amazing.
In the time before my mum passed away she and we were treated with care and compassion, we were allowed to visit as we needed as the time came closer.

I would not hesitate to recommend Pinewood Lodge to anyone looking for a place for their family member.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for taking the time to share your positive feedback with us. Your Mum will be dearly missed. Sending you and your family our thoughts and condolences.

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Review from May B (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

The staff who work at the home deserve more than just clap. A pay rise, I think. The work the staff do in all departments is exceptional. The care they take with all residents is second to none. Fantastic. I'm so glad my mum is here, as originally I was worried about putting her into care. But my mind has been put at rest. This is definitely the best place she could be. Thank you, thank you, thank you to all the staff.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

These are very kind words, and we are happy to hear you are content with us. Our team are exceptional people who are well trained in supporting older people. If there is ever anything we can do more off, let us know. Have a lovely day!

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Review from M P (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
Staff are very caring and know their residents well. Staff always keep you well informed about what's happening concerning my mum. She is treated with dignity and compassion.

My mum is happy with her stay at Pinewood.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for this review; we are happy to have your mother stay with us. If there is ever anything we can do differently or more off, let us know. Have a lovely day!

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Review from M H (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
My mum started off going to the day centre, but when it was time for her to be looked after 24 hours a day, a bed was available for her to stay in permanently, which was lovely as she had got to know most of the staff from her time at the day centre. This was good news for us as a family, as we had to think long and hard about residential care. The staff are always friendly and polite, and they always try to get the best out of the individual person.

The home is always clean. Always greeted with a hello, how are you?

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for taking the time to send us this lovely review. We are very proud of Pinewood Lodge, and it's an amazing team. Your mother is a wonderful woman, and we are thankful to have her with us. We will continue to try our best to support her and the family as best we can. Have a lovely day!

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Review from I E (Son of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Just such wonderful, kind, caring staff. So happy that my mum is cared for here. It’s never ideal when a loved one has to go into care, but Mum is not in any distress whatsoever and is well looked after - I’m so grateful.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you so very much for the kind words; they are appreciated. If there is ever anything we can do more to support your mother, let us know. Have a good day!

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Review from Lorraine M (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

My mum has been in Pinewood for a couple of years; she has dementia, and the staff all laugh and joke with her and are very attentive not only to my mum but to all visitors. I burst into tears on my Boxing Day visit, and a carer came running over with tissues. I am always offered a hot beverage. I cannot praise the staff at Pinewood Lodge enough. Mum is happy, so her family are happy; thank you to all the staff at Pinewood Lodge.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Working in care is such a rewarding experience. Every day brings us new forms of joy and learning, as we try our very best to support our amazing residents. Have a lovely day and call on us anytime!

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Review from Patricia M (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
My mum is very well looked after. As I can’t get to see her as much as I would like, it gives me peace of mind knowing my mum is safe and warm.
The staff are lovely too.

When I do manage to get to see Mum, she is always clean and tidy.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge
Good day, and thank you for taking the time to send us this review; we are appreciative.

Our team at Pinewood is well-trained to support the elderly, and we are thankful to have your mother stay with us - she is lovely. Have a good day!

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Review from Sharon B (Niece of Resident) published on 12 January 2024 Submitted via Website
Overall Experience
My aunt is very happy here, and every time I visit, I am always greeted by friendly, happy and helpful staff. Nothing is too much for them.

I always leave feeling happy that my aunt is being well cared for here.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for the review. Your aunt is a wonderful lady, and we are happy to have her with us. Feel free to call on us anytime, and have a lovely day!

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Review from K H (Daughter of Resident) published on 12 January 2024 Submitted via Website
Overall Experience

Mum has been very well looked after. There were plenty of events organised over the Christmas period, both from within the home and visiting entertainers. There were presents and celebratory drinks and food.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you so very much for sending us this lovely review. We are all very proud of our care home, and it feels good to know that we are being appreciated. Have a lovely day!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 June 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (16) & Events (0)

News
  • 19 May 2026

    On Friday 15th May, we proudly marked the conclusion of the Operation Woolly Mammoth campaign with the delivery of 130 handmade blankets to Age UK Hertfordshire. The blankets were received...

  • 15 Apr 2026

    Spring has arrived across all Quantum Care homes, and our gardens are looking more beautiful than ever. From planting colourful blooms to enjoying peaceful moments outdoors, our residents are making...

  • 20 Jan 2026

    As part of our commitment as a Community Benefit Society, and in partnership with Age UK Hertfordshire, we have launched “Operation Woolly Mammoth”, a large-scale community knitting project aimed at...

Upcoming Events

There are no upcoming events for Pinewood Lodge.

Awards / Recognitions (1)

  • 28 Feb 2020Recipient: Quantum Care Ltd

Accreditations

There are no accreditations posted yet for Pinewood Lodge.

Meet the Team (2)

Debra Allan
Debra AllanJob Title:Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.

Derek Thomas
Derek ThomasJob Title:Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.

Frequently Asked Questions about Pinewood Lodge

What types of Care is Pinewood Lodge registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pinewood Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Pinewood Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pinewood Lodge to the centre of Watford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pinewood Lodge to verify any information. View our terms and conditions. Pinewood Lodge has an Enhanced Service -more info.