Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford WD19 7HR

Pinewood Lodge, Watford, Hertfordshire
Pinewood Lodge, Watford, Hertfordshire
Pinewood Lodge, Watford, Hertfordshire

Purpose-built to suit the needs of elderly people as well as wheelchair users, Pinewood Lodge is a Watford care facility with four fifteen-bedroom units that are fitted with modern care equipment and comfortable furnishings.

Carers work hard to keep Pinewood Lodge an efficient care unit, together with being a homely place where residents can enjoy interacting socially and have visits from other members of the community as part of a day centre service, while having privacy respected also.

Residents receive person-centred support and are encouraged to remain as mobile and independent as they feel comfortable with; carers are always present for any problems or emergencies.

Group: Quantum Care Ltd

Person in charge: Ionie Pusey (Home Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Weekly Charges Guide: Personal Care Single £762 – £1139 (These prices are only a guideline, please contact Pinewood Lodge to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Convalescent Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Visiting:

Open visiting policy

Parking:

On-site parking

Latest Care Quality Commission* Report on Pinewood Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 09 Feb 2018

1 Dementia Care 1 Residential Care

Reviews

9.6 Pinewood Lodge has a Review Score of 9.6 (9.553)

The Review Score of 9.6 (maximum of 10) for Pinewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Pinewood Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.636 for Pinewood Lodge is calculated as follows: ( (87 Excellents x 5) + (37 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 129 Ratings = 4.636

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.917 Points relating to the number of positive Reviews for Pinewood Lodge is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 11 Reviews ÷ 12 Target = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Pinewood Lodge?

  • Extremely LIKELY
    11
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Pinewood Lodge

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    1

The majority of carers and housekeeping staff were friendly and helpful and seemed to genuinely care about the residents. Managers were always ready to listen to any concerns or suggestions about dad’s care. If they had concerns about dad’s health, they would promptly book him in for a visit from the doctor. He was treated with respect. His room was nice and there was an ensuite toilet and washbasin. It was clean. The record keeping was up to date and I was invited to regular meetings to review his care needs during the five years he lived there. The food always looked nice, residents had a choice if they had the mental capacity to choose. Snacks were available. They had a regular pub night. Family were made welcome when they visited, I could walk in there at any time and go and make me and a dad a cup of tea, or the carers would offer. I was given much-needed support by the staff during the last few difficult months of dad’s life.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Don't Know

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Don't Know

The care shown by the management and staff is above and beyond anything.
They make you feel like you are part of a bigger family. Nothing is too much trouble.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My wife has been in the care home for three years and more recently, my sister is now also at Pinewood Lodge. They are both cared for Dementia. I have found the carers excellent in their care and always willing to help and treat my family with utmost dignity. I am very happy with the care and the care home.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Mother has been at Pinewood Lodge since October 2016. For 50 years she lived in Yorkshire, but at the age of 93, had to go into care. I live in North London so needed somewhere nearer. After visiting many care homes, Pinewood was on top of my list. The lodge is clean, well run and extremely friendly. The staff are very professional, helpful and pleasant. They regularly check to see if she is safe and needs anything. This is still a bit daunting for her as she has been so independent but I know she is safe. There are many activities but mum has little mobility (can't hear or see very well). The staff are very enthusiastic and make special events Christmas, Easter and birthdays special. Mum has always been a meat, 2 veg and potato person and has her main meal at 5 pm. She is slowly adjusting to different dishes and having it at 7 pm

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I find that every time I visit Pinewood Lodge, Any time of the day I am greeted with smiling face, a cup of tea and a genuine welcome.
The staff are always friendly and helpful and I leave knowing my mother-in-law is always being well looked after and as long as she is happy. That's good for our family.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

My mum is here. She is very happy and well cared for.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been impressed with level of care. Carers are very helpful and know my dad very well. He has a lovely room which is always warm. I have no concerns at all and feel my dad is well looked after. Staff are always polite to me and have time to listen and talk with me. For that I'm thankful. The food looks fine to me.
I cannot comment on activities as my dad doesn't want to do any.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Very satisfied with the care staff/carers and the Pinewood Lodge facility. The care home is always thoroughly clean in appearance and food provisions excellent. Staff are kind in heart and excellent in service. Any matters of concern dealt with promptly.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Pinewood Lodge is a clean and friendly place. My mum is treated with respect at all times and she receives the best possible care. She is loved and cared for in the most professional and caring way. I have no doubt that we are giving my mum the best, the staff are always happy, friendly and kind. Nothing is ever too much trouble. I would recommend this amazing care home.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother who has been in Pinewood Lodge for the last three years has always had excellent care. All carers have treated her with extreme kindness and dignity.
All the staff are friendly and can't be more helpful. The food and cleanliness are superb and I would not hesitate to recommend Pinewood Lodge to anyone looking for a care home.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Excellent service all round, but I would prefer it if the day care hours were extended until at least 5pm.

How likely would you be to recommend Pinewood Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

There are currently no awards/recognitions posted yet for Pinewood Lodge

Job Vacancies

Staff Profiles

No image found

Anita Gathard

Job Title: Registered Home Manager

Joined: 2005

Description:

Specialisms
Anita has worked in a number of Quantum Care Homes since 1995, before joining Pinewood Lodge in December 2005. She joined the team as Deputy Manager and was promoted to Home Manager in December 2007.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Pinewood Lodge