Birchwood House

My mother entered Birchwood in January 2021 at the age of 95. She has been very well looked after by a caring and understanding staff. Of course there have been COVID problems for the whole time, but the staff have all coped extremely well with the pressures. My mother is very happy at Birchwood and I am happy that she is being well cared for.

Mum came to Birchwood House in the middle of 2018 after recovering in hospital having broken her hip. Birchwood gave her a new lease of life. She integrated with both the existing residents and staff quickly and clearly began to enjoy her time in her new home. The quality of care she has received has been exemplary. We truly believe that she has been treated like an extended family member rather than just another resident. Throughout her time at Birchwood House that kindness and care have continued. She is now 91 and is not in such good health but we would not wish her to be anywhere else.

Many thanks to everyone at Birchwood House.

I would highly recommend Birchwood House.

Mum has been at Birchwood for nearly six years and loves it! It’s like home from home, the girls are all lovely and are so good with mum. The management is great and has always got time for a chat if you need them! Great place, would highly recommend to anyone who needs 24/7 care!

I am very happy with mum's care here. The staff are extremely caring and mum has built some good relationships. She always looks comfortable and appears happy.

The home is situated in lovely grounds and the conservatory is a delight, especially at Christmas with the decorations. The staff are like a family to the residents and the level of care provided is exemplary, at all levels. The home is always clean and fresh and the in-house catering very good. As relatives of one of the residents, we could not ask for more!

Birchwood House is a lovely place. The staff are lovely although they could do with a few more, plus I think carers that are there should only be used for the caring side of things. You have separate cleaners so you should have separate staff for the kitchen, not just cooking, clearing up, but for delivering dinners to residents. Carers are carers for a reason. I think for a big place there should be a bigger shower room and a bigger lift as well, but overall the place is good and I'm pleased my mum is there.

My mother entered this care home at the age of 97 with many health and mental problems. She was always treated with great care, respect and dignity for the entire time she was there by all the staff. Myself and all her family members and friends were welcomed always by the caring staff. Communication from staff was excellent and I cannot speak highly enough of the staff and facilities at this care home.

Mum was taken into Birchwood at very short notice. Management promised her room would be painted and it was. She was very well looked after, the food was excellent and came in the right portions. We had no complaints whatsoever about the care all the staff gave her. Management was very attentive to her medical needs and had the forethought to make sure a doctor saw her every fortnight. Mum was 104. The conservatory was a big bonus and we were always made welcome to have tea/coffee or lunch there. Only complaint - the lift.

The care my dad receives at Brichwood is exceptional. The staff are so kind and caring and we know he is getting the best care and all that he needs. It is really hard trying to move a loved one into a care home but the team ay Birchwood ensured the process was dealt with both support and understanding for both Dad and us. Cannot recommend highly enough. Thank you.

Very homely atmosphere and very caring staff led by the manager. Excellent food, warm, bright rooms. Frist class care home.

I am very satisfied with the way my mother is treated and cared for. The staff and management are very good. Always welcoming. My mother is 100 years old.

Myself, my husband, my son and my daughter-in-law have all visited my mother in Birchwood House. It is a lovely place to visit. The staff always chat to us and welcome us. It is so clean and well run. My mother is a difficult person to please but is very content at Birchwood. She always says how lovely the staff are and how good the food is. We know she is safe.

Staff very friendly when they answer the door. They are also very helpful when there is a problem to solve.

It is a great relief to me and my husband that Dad has settled in so well at Birchwood. We live in Lincolnshire and it is good to know that he is being looked after so well. He is happy, is motivated into doing activities. The home is always clean and such friendly staff. He enjoys the food too which he looks forward to. Thank you, everyone.

My friend has been a resident at Birchwood House for the last two and a half years, during that time I have visited her regularly and observed her care and that of others in the home. I am impressed by the care given to residents of the home, they appear clean and well looked after and staff are always polite, caring and interested in the welfare of the residents. The building is old which limits some of the facilities but I would still recommend this home.

Although initially reluctant, Mum was encouraged from her first day to be involved in the community, both at mealtimes and for activities. This enabled her to develop relationships and maintain existing skills which was reflected in her quality of life. The support from the staff, even during their busy days and those days when Mums ailments were dominant allowed her to smile through her days as if they were new members of her extended family. On her return from hospital in her finals days, she was met with a barrage of affection and attention that endured and lifted her through to her peaceful passing.

In the last few days of his life, the staff ensured his extra comfort and personal hygiene with care and compassion. This helped us, his close friends and family, to be in the peaceful environment around his passing.

My father and family are pleased with the way his needs and care are looked after.