Birchwood House

Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU
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9.9 64 Reviews
  • Birchwood House, Tunbridge Wells
Birchwood House provides a caring, supportive, home-from-home living environment for older people in the Speldhurst area. The home enables residents to live full and independent lives.

Care plans are personalised to each individual's needs and personal preferences and reviews are undertaken regularly, ensuring their needs are met as their requirements change. While care staff have access to a range of specialist equipment to support the delivery of safe and adequate care.

Residents are cared for by a team of professional and experienced care workers and can enjoy all the benefits of living in a 'family home'. Meals are home-cooked and visiting is unrestricted, staff and residents enjoy their time spent together and interact as though they're a family.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575

Fees vary from room to room due to the room sizes and facilities. Please contact home for availability and a more accurate indication of fees.
Fees include all care provided however, additional costs are added for the services of the chiropodist and hairdresser should you wish to avail yourself of these provisions.
An enhancment would be requested should a resident require a level of care best achieved on a one-to-one basis.

These prices are only a guideline, please contact Birchwood House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Malvirt Ltd

Person in charge

  • Tina Payne (Manager)

Local Authority / Social Services

Admission Criteria

  • As part of our admission procedure all future residents are invited to view the home and choose a room to their liking. Following this we conduct a face to face assessment of needs to ensure that we can meet your personalised needs and expectations. This comprehensive assessment allows us to create a personalised care plan for your admission. We use Warders Medical Centre as our 'visiting' GP service and they will introduce them selves within your first week of admission. If your own GP is local to us and you wish to remain with them you have the right to do so of course dependent on their consent to continue responsibility for your care. Please note that to ensure the 'safest' and most stress free admission for you we do not take admissions on a Friday or over the weekend. This guarentees that we can have you registered with your new GP and medications may be ordered in time for you.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • There is an open visiting policy. They feel that conections with the greater community, family and friends is vital for their well being and sense of person.

Birchwood House Reviews (64)

Total of 64, showing 61-64
9.9

Birchwood House has a Review Score of 9.9 (9.865) out of 10, based on 16 reviews in the last 2 years. Over all time Birchwood House has 64 reviews.

Overall Experience

  • 48
  • 16
  • 0
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Date Published

64
5
6
16
48

Review from Tony H (Son of Resident) published on 22 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since our mother has stayed at Birchwood House and as her needs were becoming more apparent, she has been carefully looked after. The nursing care staff are very attentive and even more so as her condition has deteriorated. We are able to visit at any time, no matter what and you are made welcome every
time. The meals are all freshly prepared and are of good variety quality.

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Review from Vivien H (Niece of Resident) published on 25 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the manager and staff of Birchwood Home too highly. Their care of my aunt over the last seven years has been wonderful. My aunt lived at Birchwood House from October 2008 until her death (naturally and peaceful) in late January 2016, and at all times she was treated with dignity, sensitivity
and kindness, and I was always involved in her care and felt able to discuss anything with the manager. My heartfelt thanks to them all.

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Review from Jayne H (Daughter of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Birchwood House rest home in August 2013 suffering from a stroke at home in Essex. We had to find a home nearer to us in Tunbridge Wells. We looked at many in the area Birchwood stood out. It was immediately friendly, very accessible and welcoming. We had the good fortune of being
offered a room in the new extension. Since then we have been very happy with all aspects of care mother receives. The care manager and her deputy run a home from home service. They get to know the residents very well and really cater to all their individual needs. All the staff are well trained, they are respectful, kind and gentle with the residents. There is always a happy atmosphere. We visit mother every 3/4 days so see the day to day running of Birchwood. We are completely satisfied that mother will, most probably end her days in comfort and care under the watchful eye of the care manager and her staff. I would recommend Birchwood House rest home to anyone who needs short or long term.

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Review from DJG (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the first telephone call, where first impressions are so important, to the daily care and comfort of my father, everything has been met to a really high standard. His room has been made his own, with his own chair, pictures family photo's and ornaments. The family can visit anytime, including the
dogs. Any issues raised are dealt with swiftly and effectively by the manager or her staff. There is always a warm welcome at Birchwood Rest Home. My only recommendation would be a bigger lift.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Birchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Birchwood House is calculated as follows: ( (163 Excellents x 5) + (19 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 185 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchwood House is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (1)

Meet the Team (3)

Tina

Tina Payne

Job Title: Registered Manager

Joined: 2023

I have had the pleasure of working in social care for over 40 years and I can honestly say 'I still love it'. I feel honoured to be in the position of Manager of this great manor house with the support of a fabulous team. There is something so special in the type of individualised care you can deliver in these unique homes. We become like family. You can create a balance of both a haven of tranquillity and those madcap days of pure fun and frivolity.


It's all about feeling free to be oneself and to be able to give all of oneself on each and every occasion to each and every person. It feels wonderful to get that sense of home and family...whilst remembering it's also being at work.

Claire

Claire Tye

Job Title: Deputy Manager

Joined: 2015

I’ve worked in the care industry for 21 years. I’ve now been at Birchwood for 5 years.

My first impression of Birchwood was that it looked huge but once I came into the building it was very warm and friendly.

My role involves overseeing the running of the home in the absence of the manager, to support our wonderful staff and residents ensuring that all care delivered is of the highest possible standard. I ensure that all care plans are updated with any changes in our resident's daily living and health, as well as manage the staff rota.

The most interesting thing about working at Birchwood is the interesting people you get to meet and care for and learn about their lives and their families.

I’ve always enjoyed working in smaller homes that are not purpose-built. Working at Birchwood is more personal than other places I’ve worked.

The benefits of working here are working in lovely surroundings with a good team of people, as well as the training and support I’ve been offered to further my career.

Working in care is a rewarding career in itself but working with the Birchwood team who are warm friendly and motivating makes going to work even better.

Niral

Niral Patel

Job Title: Owner

Joined: 2010

We’ve been successful at Birchwood in ensuring our residents and staff continue to live and work in a safe and secure environment. My staff deserve my heartfelt thanks and huge credit in delivering a first class, personal service to all our residents and homecare clients.


We’ve continued safe and secure family visits for our residents too, with up to 3 visits scheduled every day in our secure meeting area. With alignment to all government and health guidelines, our residents have been able to stay in contact with their nearest and dearest. Very early on it occurred to me how integral it was for the residents’ wellbeing to maintain face to face contact. It’s certainly helped to maintain high spirits for all and we hope to do everything we can to continue these in the weeks and months ahead.

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