Birchwood House

Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU

Birchwood House, Tunbridge Wells, Kent
Birchwood House, Tunbridge Wells, Kent
Birchwood House, Tunbridge Wells, Kent

Birchwood House provide a caring, supportive, home-from-home living environment for older people in the Speldhurst area. The home enables residents to live full and independent lives.

Care plans are personalised to each individual's needs and personal preferences and reviews are undertaken regularly, ensuring their needs are met as their requirements change. While care staff have access to a range of specialist equipment to support the delivery of safe and adequate care.

Residents are cared for by a team of professional care workers and can enjoy all the benefits of living in a 'family home'. Meals are home cooked and visiting is unrestricted, staff and residents enjoy their time spent together and interact as though they're a family.

Owner: Malvirt Ltd

Person in charge: Rhona Hill (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Old Age

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £440 – £900 (These prices are only a guideline, please contact Birchwood House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Birchwood House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.2 Birchwood House has a Review Score of 9.2 (9.203)

The Review Score of 9.2 (maximum of 10) for Birchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Birchwood House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 5 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Birchwood House is calculated as follows: ( (97 Excellents x 5) + (64 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 167 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.658 Points relating to the number of positive Reviews for Birchwood House is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 5 Reviews ÷ 7.6 Target = 0.658

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    7
  • Good
    7
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Birchwood House?

  • Extremely LIKELY
    13
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Birchwood House

  • Daughter of Resident/Service User
    4
  • Son of Resident/Service User
    4
  • Daughter-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Care of residents is consistently kept to a very high standard.
Each resident is treated as an individual and physical, psychological and mental health needs are given priority.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I am very happy with the care my relative receives at Birchwood House. The staff are always cheerful and happy to help with any queries. My father-in-law has been happy here since he arrived.

How likely would you be to recommend Birchwood House? Neither Unlikely or Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have found that the care home is a very nice, clean and hospitable place for my sister. She is being looked after in the best possible way in every aspect and is quite happy with her surroundings. The care she is getting meets every need in her state of health and her age 93 years and is really happy and content where she is at this moment in time and suffers from a bad loss of memory.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been very happy with all the care provided to my father.
As my father has dementia, his behaviour can be challenging at times. The staff always care and are aware of this and can handle him very well.
If sleepy, they will always make sure food is available when he is awake and encourage him to drink.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Residents seem to be well cared for.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father has been extremely happy in the year that he has been at Birchwood House. He has received an excellent standard of care and really got his confidence back. The staff are excellent and really look after him, treating him with dignity at all times.

He really enjoys the activities and trips that are organised and the company from staff and other residents. He once again looks forward to meal times and tells me the food is particularly good. There is a real family atmosphere within the home and myself and my family feel very comfortable with him being there.

The home is set in beautiful grounds and his room is very comfortable. Communal areas very good and offer different places such as a lovely conservatory for visiting times.

A big thank you to all the staff for the high level of care.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My father went into Birchwood in May 2016 as he would no longer allow me to look after his personal needs. From the first day ALL, the members of staff treated him as if he was a member of their own family, from helping with any personal care, to his choice of food. He could be awkward in the last couple of months of his life but nothing was too much trouble for them, taking the time to talk to him about his family and his life before.
He was also in total control of every part of his life and when he had to let his medication be taken over, he was very anxious that it would not be right, but every time the doctor made even a small change to his meds, he was given a complete newly printed sheet of his current meds. They took the time to discuss it with him, why the changes were made, what the tablet looked like, so important to him.

My father passed away last week and the staff were marvelous all day while we were with him and amazing at the end, to both my father and the family with him.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

The home is friendly, caring and my father is happy as can be expected with his situation.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

A nice friendly home with a relaxed homely feeling. Mum receives good care and the staff are very good. All in all, a very nice home.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

Birchwood House provide personal, dignified care and freedom of choice is always offered. Individual needs are catered for and each resident has a named carer. Excellent activities and entertainment is provided on most days by the staff and outside organisations.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Since our mother has stayed at Birchwood House and as her needs were becoming more apparent, she has been carefully looked after. The nursing care staff are very attentive and even more so as her condition has deteriorated. We are able to visit at any time, no matter what and you are made welcome every time. The meals are all freshly prepared and are of good variety quality.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I cannot praise the manager and staff of Birchwood Home too highly. Their care of my aunt over the last seven years has been wonderful. My aunt lived at Birchwood House from October 2008 until her death (naturally and peaceful) in late January 2016, and at all times she was treated with dignity, sensitivity and kindness, and I was always involved in her care and felt able to discuss anything with the manager. My heartfelt thanks to them all.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From the first telephone call, where first impressions are so important, to the daily care and comfort of my father, everything has been met to a really high standard. His room has been made his own, with his own chair, pictures family photo's and ornaments. The family can visit anytime, including the dogs. Any issues raised are dealt with swiftly and effectively by the manager or her staff. There is always a warm welcome at Birchwood Rest Home. My only recommendation would be a bigger lift.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

My mother moved into Birchwood House rest home in August 2013 suffering from a stroke at home in Essex. We had to find a home nearer to us in Tunbridge Wells. We looked at many in the area Birchwood stood out. It was immediately friendly, very accessible and welcoming. We had the good fortune of being offered a room in the new extension. Since then we have been very happy with all aspects of care mother receives. The care manager and her deputy run a home from home service. They get to know the residents very well and really cater to all their individual needs. All the staff are well trained, they are respectful, kind and gentle with the residents. There is always a happy atmosphere. We visit mother every 3/4 days so see the day to day running of Birchwood. We are completely satisfied that mother will, most probably end her days in comfort and care under the watchful eye of the care manager and her staff. I would recommend Birchwood House rest home to anyone who needs short or long term.

How likely would you be to recommend Birchwood House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Submit a Review for Birchwood House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

There are currently no awards/recognitions posted yet for Birchwood House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Birchwood House