Birchwood House

Care of residents is consistently kept to a very high standard.
Each resident is treated as an individual and physical, psychological and mental health needs are given priority.

I am very happy with the care my relative receives at Birchwood House. The staff are always cheerful and happy to help with any queries. My father-in-law has been happy here since he arrived.

I have found that the care home is a very nice, clean and hospitable place for my sister. She is being looked after in the best possible way in every aspect and is quite happy with her surroundings. The care she is getting meets every need in her state of health and her age 93 years and is really happy and content where she is at this moment in time and suffers from a bad loss of memory.

We have been very happy with all the care provided to my father.
As my father has dementia, his behaviour can be challenging at times. The staff always care and are aware of this and can handle him very well.
If sleepy, they will always make sure food is available when he is awake and encourage him to drink.

Residents seem to be well cared for.

My father has been extremely happy in the year that he has been at Birchwood House. He has received an excellent standard of care and really got his confidence back. The staff are excellent and really look after him, treating him with dignity at all times.

He really enjoys the activities and trips that are organised and the company from staff and other residents. He once again looks forward to meal times and tells me the food is particularly good. There is a real family atmosphere within the home and myself and my family feel very comfortable with him being there.

The home is set in beautiful grounds and his room is very comfortable. Communal areas very good and offer different places such as a lovely conservatory for visiting times.

A big thank you to all the staff for the high level of care.

My father went into Birchwood in May 2016 as he would no longer allow me to look after his personal needs. From the first day ALL, the members of staff treated him as if he was a member of their own family, from helping with any personal care, to his choice of food. He could be awkward in the last couple of months of his life but nothing was too much trouble for them, taking the time to talk to him about his family and his life before.
He was also in total control of every part of his life and when he had to let his medication be taken over, he was very anxious that it would not be right, but every time the doctor made even a small change to his meds, he was given a complete newly printed sheet of his current meds. They took the time to discuss it with him, why the changes were made, what the tablet looked like, so important to him.

My father passed away last week and the staff were marvelous all day while we were with him and amazing at the end, to both my father and the family with him.

The home is friendly, caring and my father is happy as can be expected with his situation.

A nice friendly home with a relaxed homely feeling. Mum receives good care and the staff are very good. All in all, a very nice home.

Birchwood House provide personal, dignified care and freedom of choice is always offered. Individual needs are catered for and each resident has a named carer. Excellent activities and entertainment is provided on most days by the staff and outside organisations.

Since our mother has stayed at Birchwood House and as her needs were becoming more apparent, she has been carefully looked after. The nursing care staff are very attentive and even more so as her condition has deteriorated. We are able to visit at any time, no matter what and you are made welcome every time. The meals are all freshly prepared and are of good variety quality.

I cannot praise the manager and staff of Birchwood Home too highly. Their care of my aunt over the last seven years has been wonderful. My aunt lived at Birchwood House from October 2008 until her death (naturally and peaceful) in late January 2016, and at all times she was treated with dignity, sensitivity and kindness, and I was always involved in her care and felt able to discuss anything with the manager. My heartfelt thanks to them all.

From the first telephone call, where first impressions are so important, to the daily care and comfort of my father, everything has been met to a really high standard. His room has been made his own, with his own chair, pictures family photo's and ornaments. The family can visit anytime, including the dogs. Any issues raised are dealt with swiftly and effectively by the manager or her staff. There is always a warm welcome at Birchwood Rest Home. My only recommendation would be a bigger lift.

My mother moved into Birchwood House rest home in August 2013 suffering from a stroke at home in Essex. We had to find a home nearer to us in Tunbridge Wells. We looked at many in the area Birchwood stood out. It was immediately friendly, very accessible and welcoming. We had the good fortune of being offered a room in the new extension. Since then we have been very happy with all aspects of care mother receives. The care manager and her deputy run a home from home service. They get to know the residents very well and really cater to all their individual needs. All the staff are well trained, they are respectful, kind and gentle with the residents. There is always a happy atmosphere. We visit mother every 3/4 days so see the day to day running of Birchwood. We are completely satisfied that mother will, most probably end her days in comfort and care under the watchful eye of the care manager and her staff. I would recommend Birchwood House rest home to anyone who needs short or long term.