Birchwood House

Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU
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9.9 68 Reviews
  • Birchwood House, Tunbridge Wells
Birchwood House provides a caring, supportive, home-from-home living environment for older people in the Speldhurst area. The home enables residents to live full and independent lives.

Care plans are personalised to each individual's needs and personal preferences and reviews are undertaken regularly, ensuring their needs are met as their requirements change. While care staff have access to a range of specialist equipment to support the delivery of safe and adequate care.

Residents are cared for by a team of professional and experienced care workers and can enjoy all the benefits of living in a 'family home'. Meals are home-cooked and visiting is unrestricted, staff and residents enjoy their time spent together and interact as though they're a family.
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Care Provided by Birchwood House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1500
  • Self-Funded Residential Dementia Care: £1200 – £1500
  • RESPITE Self-Funded Residential Care: from £1575
  • RESPITE Self-Funded Residential Dementia Care: from £1575

Fees vary from room to room due to the room sizes and facilities. Please contact home for availability and a more accurate indication of fees.
Fees include all care provided however, additional costs are added for the services of the chiropodist and hairdresser should you wish to avail yourself of these provisions.
An enhancment would be requested should a resident require a level of care best achieved on a one-to-one basis.

These prices are only a guideline, please contact Birchwood House to find out the exact price for your requirements.

Contact Birchwood House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Birchwood House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Malvirt Ltd

Person in charge

  • Tina Payne (Manager)

Local Authority / Social Services

Admission Criteria

  • As part of our admission procedure all future residents are invited to view the home and choose a room to their liking. Following this we conduct a face to face assessment of needs to ensure that we can meet your personalised needs and expectations. This comprehensive assessment allows us to create a personalised care plan for your admission. We use Warders Medical Centre as our 'visiting' GP service and they will introduce them selves within your first week of admission. If your own GP is local to us and you wish to remain with them you have the right to do so of course dependent on their consent to continue responsibility for your care. Please note that to ensure the 'safest' and most stress free admission for you we do not take admissions on a Friday or over the weekend. This guarentees that we can have you registered with your new GP and medications may be ordered in time for you.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 4

Room Information

  • Single Rooms (30)
  • Couples/Companion Rooms (3)

Visiting

  • There is an open visiting policy. They feel that conections with the greater community, family and friends is vital for their well being and sense of person.

Birchwood House Reviews (68)

9.9

Birchwood House has a Review Score of 9.9 (9.896) out of 10, based on 19 reviews in the last 2 years.
Over all time Birchwood House has 68 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Birchwood House
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Total of 68, showing 21-40
Review from Suzanne P (Daughter of Resident) published on 20 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We chose this home for respite care for our elderly mum and from start to finish we were all welcomed, shown exceptional kindness, guided and looked after throughout our first visit.
The staff are genuinely very attentive and made sure our mum had a lovely 14-day stay, which included a visit with the
visiting hairdresser.
It had been 3 years since we were able to have a break from caring for Mum and to know she was in the best place with the nicest staff to care for her was a weight lifted.
She enjoyed her stay so much she is looking forward to returning again.
Reply from Tina payne, Manager at Birchwood House

Thank you so much Suzanne for your kind words. Feedback is so important to us to help shape our service so we are grateful you took the time to share your thoughts. It was an absolute pleasure to care for your mum and you are most welcome at any time to return.
Kind regards.

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Review from B R (Son of Resident) published on 4 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was very nervous about moving into care but the staff at Birchwood and the overall environment, made it extremely easy for her and the rest of our family. The quality of care has been exceptional, noting both her social and medical needs and nothing has been too much trouble for the staff. I have
been particularly impressed by how the staff anticipate needs and then prepare for them, not just wait until issues develop. This has been extremely important as Mum's health has declined and the whole family has felt closely supported. The building itself is old and quirky but that adds to its charm and we found there was nothing in its design that interfered with Mum's care or enjoyment. Mum especially enjoyed the large, Victorian conservatory, which is light, bright and includes many different plants. The conservatory also overlooks a lovely garden and wider grounds, which provide great places to sit and listen to the birds on dry days. We couldn't have chosen a better place for Mum.
Reply from Tina payne, Manager at Birchwood House

I cannot thank you enough for all your wonderful comments on the home and the staff. I know it was difficult for you all to transition into full-time care and can only say we are honoured that we were able to surpass expectations and make a very emotional time easier with our care and support. I will pass on these sentiments to all the team and know that we are truly grateful for all the feedback. Caring for your family was a privilege. Our thoughts are with you.

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Review from A H (Son of Resident) published on 22 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has now been at Birchwood House for over a year. Being a smaller home, it is really personable, and Mum gets on with all the fantastic staff who will do absolutely anything for her. Thank you, Birchwood, for all the care you give Mum.
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Review from E P (Daughter of Resident) published on 15 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father seems content, and the home is very helpful in arranging video calls for us to catch up with him from overseas. The staff are always friendly and attentive and do their best to provide a social and caring environment.
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Review from C B (Son of Resident) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We couldn't have found a nicer place for Mum to have spent the last few weeks in. She has settled in very well to the big changes in her lifestyle and has been superbly supported by the deputy manager and all the staff. Having lived independently for a good few years I am happy to see her joining in
with the social side of the residence and hope she will continue to be very happy there.
Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you for your lovely review of our home. I will pass on your comments to the team here at Birchwood House.

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Review from P W (Daughter of Resident) published on 1 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The deputy manager and staff are lovely, always kind and patient. The atmosphere staff create is friendly and caring and they are attentive. The manager post has been vacant for some time but the deputy has done a great job.
Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much for your review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Louise S (Daughter of Resident) published on 30 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot recommend this home highly enough. The staff are fabulous. So kind, thoughtful and attentive. It is so clean and the gardens are just beautiful. My mum is very happy there and they treat her so very well. Excellent and so friendly. They strive very hard to please both the resident and their
families.
Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from J A (Respite Resident) published on 23 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was welcomed for two weeks (extended by one week) respite care direct from the hospital and given a really pleasant room with plenty of light. Great care was taken to ensure I was supported against falls. Birchwood has a special home-like feel - a sense of community one can just sink into. There was
no pressure to join in with activities. The house and gardens at Birchwood are an ideal setting for that and recovery. The key is warranted and the kindness of the staff.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from K S (Brother of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Recently I was able to make a visit to Birchwood House to see my sister in her newly decorated room, the whole building was warm and welcoming. I have always found the management and staff supportive at all times also I appreciate the hard work and excellent care that she has received during the Covid-19
period.
Many thanks to all at Birchwood House.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from N B (Resident) published on 13 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Birchwood House on 29/01/2021. I did not want to come into a care home, I resisted as long as possible but at the age of 96 even with friends and family helping, I had to give in. I am glad I did now it is very pleasant here and the staff are very kind and helpful. There are some very nice
gardens to sit in weather permitting, we have parties for different occasions which staff and management go to a lot of trouble to arrange and the cook who does some very nice things to eat.
The decor in the home is very tasteful and pleasant and clean.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Sarah B (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff at Birchwood are caring, friendly and dedicated to their job. My mum can be challenging at times but the carers show patience and understanding at all times. The interior of the building and gardens have improved a lot over the last year. It's just a shame that the lift is so small, so making
it difficult for staff and patients to use comfortably. Thank you to all the staff for your kindness and hard work.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Paul B (Son of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother entered Birchwood in January 2021 at the age of 95. She has been very well looked after by a caring and understanding staff. Of course there have been COVID problems for the whole time, but the staff have all coped extremely well with the pressures. My mother is very happy at Birchwood and
I am happy that she is being well cared for.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Alan H (Son of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Birchwood House in the middle of 2018 after recovering in hospital having broken her hip. Birchwood gave her a new lease of life. She integrated with both the existing residents and staff quickly and clearly began to enjoy her time in her new home. The quality of care she has received
has been exemplary. We truly believe that she has been treated like an extended family member rather than just another resident. Throughout her time at Birchwood House that kindness and care have continued. She is now 91 and is not in such good health but we would not wish her to be anywhere else.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from I G (Daughter of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Birchwood has been very good for my mother, who has lived there for nine months now. She was weakened, lost and bereaved and yet has settled so well, helped by the kindness of the Birchwood team. They got her room and belongings sorted to her satisfaction very quickly, and the carers allow her to be
herself and follow her own interests. She seems relaxed and enjoys the food. Nothing is too much trouble and I feel very welcome when I visit. The building and grounds are beautifully kept. I am so very grateful to the staff for making my mother comfortable and for being so responsive to our needs.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Lynda C (Friend of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am a friend of a resident of Birchwood House, who passed away in the Summer of 2021.
Before moving into Birchwood House, my friend had lived alone for many years and become lonely and isolated.
However, from day one at Birchwood House, she became much happier and healthier, due to the excellent
food and care that she received.
She had the time of her life.
Many thanks to everyone at Birchwood House.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Betty A (Sister of Resident) published on 8 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister has been a resident at Birchwood House for a number of years now.
She has been very happy. The carers are very caring and helpful.
Food is home made and a varied menu caters for everyone's needs.
Management is always ready to have a chat if needed, they also keep me up to date with my
sister's needs.
I would highly recommend Birchwood House.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.

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Review from Gill O (Daughter of Resident) published on 13 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Birchwood for nearly six years and loves it! It’s like home from home, the girls are all lovely and are so good with mum. The management is great and has always got time for a chat if you need them! Great place, would highly recommend to anyone who needs 24/7 care!
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass your comments on to the team here at Birchwood House.

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Review from S N (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with mum's care here. The staff are extremely caring and mum has built some good relationships. She always looks comfortable and appears happy.
Reply from Claire Davis, Manager at Birchwood House

Thank you so much for the lovely review of our care home. I shall pass on your kind words to all of the team here at Birchwood House.

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Review from David T (Son of Resident) published on 7 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is situated in lovely grounds and the conservatory is a delight, especially at Christmas with the decorations. The staff are like a family to the residents and the level of care provided is exemplary, at all levels. The home is always clean and fresh and the in-house catering very good. As
relatives of one of the residents, we could not ask for more!
Reply from Helen Geer, Manager at Birchwood House

Thank you so much for your review and your lovely comments. I will make sure that the staff see this.

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Review from T M (Daughter of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Birchwood House is a lovely place. The staff are lovely although they could do with a few more, plus I think carers that are there should only be used for the caring side of things. You have separate cleaners so you should have separate staff for the kitchen, not just cooking, clearing up, but for delivering
dinners to residents. Carers are carers for a reason. I think for a big place there should be a bigger shower room and a bigger lift as well, but overall the place is good and I'm pleased my mum is there.
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Current Review Score: 9.9 (9.896)

Overview of Review Score

The Review Score of 9.9 (9.896) out of 10 for Birchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.896 for Birchwood House is calculated as follows: ( (201 Excellents x 5) + (19 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 222 Ratings = 4.896
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Birchwood House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (3)

Tina

Tina Payne

Job Title: Registered Manager Joined: 2023

I have had the pleasure of working in social care for over 40 years and I can honestly say 'I still love it'. I feel honoured to be in the position of Manager of this great manor house with the support of a fabulous team. There is something so special in the type of individualised care you can deliver in these unique homes. We become like family. You can create a balance of both a haven of tranquillity and those madcap days of pure fun and frivolity.


It's all about feeling free to be oneself and to be able to give all of oneself on each and every occasion to each and every person. It feels wonderful to get that sense of home and family...whilst remembering it's also being at work.

Claire

Claire Tye

Job Title: Deputy Manager Joined: 2015

I’ve worked in the care industry for 21 years. I’ve now been at Birchwood for 5 years.

My first impression of Birchwood was that it looked huge but once I came into the building it was very warm and friendly.

My role involves overseeing the running of the home in the absence of the manager, to support our wonderful staff and residents ensuring that all care delivered is of the highest possible standard. I ensure that all care plans are updated with any changes in our resident's daily living and health, as well as manage the staff rota.

The most interesting thing about working at Birchwood is the interesting people you get to meet and care for and learn about their lives and their families.

I’ve always enjoyed working in smaller homes that are not purpose-built. Working at Birchwood is more personal than other places I’ve worked.

The benefits of working here are working in lovely surroundings with a good team of people, as well as the training and support I’ve been offered to further my career.

Working in care is a rewarding career in itself but working with the Birchwood team who are warm friendly and motivating makes going to work even better.

Niral

Niral Patel

Job Title: Owner Joined: 2010

We’ve been successful at Birchwood in ensuring our residents and staff continue to live and work in a safe and secure environment. My staff deserve my heartfelt thanks and huge credit in delivering a first class, personal service to all our residents and homecare clients.


We’ve continued safe and secure family visits for our residents too, with up to 3 visits scheduled every day in our secure meeting area. With alignment to all government and health guidelines, our residents have been able to stay in contact with their nearest and dearest. Very early on it occurred to me how integral it was for the residents’ wellbeing to maintain face to face contact. It’s certainly helped to maintain high spirits for all and we hope to do everything we can to continue these in the weeks and months ahead.

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