Birchwood House

I have been visiting my friend at this wonderful care home for some time now and i have nothing but praise for the wonderful staff. The home is clean and welcoming a friendly face always answers the door. My friend is so happy there and says the care they receive is second to none. Thank you to all the staff for everything they do.

It gives me great peace of mind knowing she is in such caring and capable hands. I would wholeheartedly recommend this care home to anyone looking for a compassionate place for a loved one.

Mum has been in the care of Birchwood for nearly 4 years now. She receives excellent care by all the staff. We are kept informed of any event, or changes that may happen. The residents have lots of entertainment which keeps them both mentally and physically stimulated. All the staff are caring and considerate, and in my opinion mum couldn't be better cared for.

My mum was very anxious about going into a care home, but Clare and the team have done a wonderful job making her feel at home and getting her involved in activities. It's so nice to see her engaging with other people her age instead of sitting at home with her carer waiting for visitors.

the staff couldn't be better which for me is the most important thing............................................................................................................................................................................

Without doubt it's the quality of the staff and management that makes Birchwood such an excellent care home. Being an older building creates its own management difficulties certainly, but it also adds personality and warmth and makes it more of a real home for the residents. We are extremely pleased with the care and attention that our mother continues to receive and have no regrets at our choice of care home. Thank you Birchwood!

Birchwood House is a unique jewel tucked away in the heart of the Kent Countryside and, with it's caring staff and positive attitude, has proved to be the ideal 'family' setting for our brother.

I've found the care home staff very friendly, understanding, professional, caring, open, helpful..and, most importantly, fun when witnessing their interactions with my mother. I have nothing but praise for their care and commitment.

This is an excellent care home where the residents are treated with warmth and respect by all the staff team at the home. The care home has a friendly, homely and welcoming atmosphere. It is very reassuring that our family member is in a safe environment where if any issue occurs we know that the problem will be dealt with in a speedy professional manner. Well done.

The home is clean, welcoming and has a lovely atmosphere. Communication with our family is excellent, giving us real peace of mind. We are so thankful to the whole team for the dedication and care they show every day.

We could not have found a better place for my mother to spend her final years. The staff were excellent, kind, considerate and totally professional. The way the staff handled the final days of my mother's life were exemplary. We will be forever grateful.

Mum was in home for 12-13 weeks. The staff were brilliant, fantastic caring very open with us, Mum was very stubborn but staff dealt fantastic with it, very patient with her. Treated her with dignity & respect make her laugh. Mum didnt want to be there but the staff make her fill welcome and encouraged her. We have no regrets in putting Mum in Birchwood a very good run home and as above caring proffesional staff from top to bottom. a big thank you.

My grandmother was a resident of Birchwood house for over 3 years, we call them her Birchwood family. They were so much more than carers and looked after her with compassion, kindness and humour. She was able to join in with activities and if she didn't feel like going downstairs the carers would regularly come up to her room and keep her company. She passed away in the early hours of the morning, a carer sat with her so she was not alone. Our family would not hesitate to recommend Birchwood to anyone.

I cannot thank Birchwood enough for the care, kindness, compassion and dignity they gave my Nan during her three years with them. Throughout her time there she was properly cared for and built fantastic relationships with the staff. We never had to worry about Nan's welfare, as the home were always one step ahead in making sure she was ok. As a family, we were always welcome to visit anytime day or night, and this gave us great comfort, especially during the final few weeks of Nan's time there. We will always be grateful for the care Nan was given. Each and every member of staff is worth their weight in gold!

The facilities are excellent and the home is exceptionally well run. This gives both my sister and I peace of mind that my mother is not just being well looked after but is also being treated with dignity and respect.

The staff looked after my mother so well during a difficult time, until she passed away. We were always greeted so warmly on visits and the Christmas party was excellent! I would highly recommend this home to anyone looking to place there relative in a care home.

I cannot speak more highly of this care home. The staff put all they can into the job. Always welcoming, with open arms and hearts. The young lady that takes care of keeping the residents entertained is vibrant and imaginative, and puts great energy into the programme. This is a home I would really like to live in, when my time comes. I love them all.

I know mum really enjoys the laughs she has with the staff, ive also had a couple of meals with mum and i must say the food is excellent!

I have been to quite a few care homes in the area, and I can say, hand on heart this is the best one. Thank you Birchwood and staff, you really are a home from home x

My mother has been at Birchwood for nearly three years. She tells me how happy she is there and the staff are very friendly and caring. There is a lovely atmosphere there, the staff and carers make It feel very homely and will always go that extra mile for their residents.