Chippendayle Lodge Care Home

10 Chippendayle Drive, Harrietsham, Maidstone ME17 1AD
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9.6 30 Reviews
  • Chippendayle Lodge Care Home, Maidstone
Chippendayle Lodge Care Home is located in the village of Harrietsham, close to the town of Maidstone and all local amenities.

The home provides a residential care service for those living with dementia and has single rooms and double rooms, most with en-suite facilities.

Chippendayle Lodge benefits from a large lounge which is equipped with a television, a music system which can provide light background music and a quiet reading area with a well-stocked bookcase.

Residents at the home can enjoy a large sun-lounge and dining area which overlook the rear of the building and side gardens which are also open to residents, allowing them to enjoy the views.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 52 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • COPD/Pulmonary Disease
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Zowie Griggs (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2018

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (27)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • Chippendayle Lodge welcomes visitors at anytime, however please ask if visiting after 8pm call first.

Parking

  • Parking is available.

Chippendayle Lodge Care Home Reviews (30)

9.6

Chippendayle Lodge Care Home has a Review Score of 9.6 (9.582) out of 10, based on 12 reviews in the last 2 years.
Over all time Chippendayle Lodge Care Home has 30 reviews.

Overall Experience
  • 22
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Date Published
  • 30
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Reviewer Connection to Chippendayle Lodge Care Home
  • 18
  • 4
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  • 1
  • 1
  • 1
  • 1
Total of 30, showing 21-30
Review from Anita F (Daughter of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been at Chippendayle Lodge now for 6 months. She has a lovely room overlooking the garden which is well maintained. The staff cannot do enough for her, if she requests any food or isn't happy with what is on offer on the day the kitchen will always make her something else. I visit the
home regularly and I have always found the staff to be happy and very helpful.
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Review from Tracey H (Daughter of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Chippendayle Lodge are endlessly kind, thoughtful and professional. They anticipate problems and put procedures in place to avoid embarrassment or discomfort. Staff treat residents as individuals and always with respect.
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Review from Jamelia H (Daughter of Resident) published on 25 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Chippendayle Lodge for the last year. All the staff are an absolute asset to the company as the care they give is top quality. Whatever concern or reassurance we have needed has always been met by the staff and we can not ask for more to be done knowing that our mother
is in a loving and caring environment gives at peace at mind.
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Review from M C (Wife of Resident) published on 5 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband has great care at Chippendayle Lodge, good carers, always being kept clean and smart. My only gripe is I think the dinner could be a little bigger as some residents still have good appetites. The meals are well balanced, I visit regularly. The meals are well prepared with a good variety but
just a little small. Especially as they only have 1 cooked meal a day. Always plenty of juice for them.
Reply from Cem Osman, P/A to the Director at Chippendayle Lodge Care Home

We offer all our residents nutritionally, well balanced meals. If any resident would like a bigger portion or second helpings that is not a problem. Our staff may serve smaller portions, as we have found presenting some residents with a large meal can be off-putting for them. Chippendayle offers residents a hot meal choice at lunch and dinner, plus a cooked breakfast (should they wish).

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Review from J M (Nephew of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very good. Have faith in the home.
Reply from Cem Osman, PA to HV at Chippendayle Lodge Care Home

With regards to your ratings:


Management: The management of the home is very supportive and has a wealth of experience between them. If you have any questions or concerns about your loved one our manager has an open door policy and welcomes your queries to get them resolved as soon as possible.


Food & Drink: Chippendayle Lodge cooks fresh home made food giving its residents plenty of choice, whilst being nutritionally balanced. We can cater for individuals likes and dislike, drinks and snacks are provided throughout the day and night.


Cleanliness: We have a full crew of housekeeping team on every day. They undertake cleaning every day and have weekly and monthly deep cleans to all areas. the home audits regularly as well to ensure all clean and to the standard, we expect from our staff for a nice clean environment.

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Review from W O (Sister of Resident) published on 19 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister, the resident in this care home, settled well from day one. The staff are very caring and kind. The food is really excellent. If the need arises in the future, I have told my sons that I would be very happy to go there.
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Review from Peter D (Brother-in-law of Resident) published on 28 July 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My brother-in-law has been happy for the past four years. Staff were very good and helpful.


My brother-in-law looked on the home as his home and was very happy there. The food was very good.

Reply from Cem Osman, PA to the Director of Care at Chippendayle Lodge Care Home

Cleanliness: We have a full team of housekeepers, which undertake cleaning every day. The home carries out regular audit checks to ensure it’s clean, tidy and to the standard we expect from our staff for a nice clean environment.

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Review from Sara R (Daughter of Resident) published on 30 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was admitted in Feb 2017 initially into their respite room and subsequently into a permanent room; she is well looked after and is gaining weight well as she likes the food provided. The staff are always very helpful whatever time I visit. The garden outside is much enjoyed now summer is here
and gives an opportunity for more exercise and a topic for conversation. Chippendayle Lodge is the perfect place to look after mum and cope brilliantly with her complicated medical needs and daily care.
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Review from Adrian B (Son of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The above home is exemplary. I cannot find fault. The staff (although underpaid) are brilliant, hardworking and friendly. The management (at the home) are proficient and helpful beyond measure.
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Review from Jo W (Granddaughter of Resident) published on 20 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has been living at Chippendayle Lodge for 8 months now and we have nothing but praise for the service! My nan has 'come alive' again! All standards are exceptionally high and it is like 'home away from home'. You can easily see that all the staff there including the chefs really care for the
residents and it's not just a job. We as a family can not recommend this care home enough. :)
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Current Review Score: 9.6 (9.582)

Overview of Review Score

The Review Score of 9.6 (9.582) out of 10 for Chippendayle Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.582 for Chippendayle Lodge Care Home is calculated as follows: ( (103 Excellents x 5) + (25 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 141 Ratings = 4.582
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Chippendayle Lodge Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (0)

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