Eastfield

76 Sittingbourne Road, Maidstone ME14 5HY

Eastfield Care Home is a modern building set back from the road with beautifully manicured and secure gardens. It has stylish lounges and dining areas perfect for relaxing and socialising.

Located near to Maidstone city centre, there is an easy access to fantastic shops, caf├ęs and restaurants.

It provides residential and dementia care which can be accommodated on a long term, short term, respite, convalescence and day care basis.

All of the health care assistants are recruited for their passion and dedication to care.

There are high expectations which are facilitated by the outstanding training provided, which covers a broad spectrum of subjects and specialisms in health and social care.

Promoting a holistic approach to the daily health and social needs of residents- it is not just a job but a vocation.

It strives to provide high quality, person-centred care tailored to service users' needs in a homely resident-led community.

It is driven by leisure and lifestyle services, where promotion of independence, dignity and individuality are a priority.

The care home's aim is to provide a happy, secure and home-from-home environment with warm and friendly staff where making new and happy memories are a priority.

Group: Nicholas James Care Homes Ltd

Person in charge: Lauren Brooks (Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 43 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 31

Shared Rooms: 6

Rooms with ensuite WC: 33

Weekly Charges Guide: Personal Care Single £750 – £900 , Personal Care Shared (per person) from £650 (These prices are only a guideline, please contact Eastfield to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Eastfield: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.4 (maximum of 10) for Eastfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Eastfield in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.584 for Eastfield is calculated as follows: ( (132 Excellents x 5) + (75 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 214 Ratings = 4.584

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.849 Points relating to the number of positive Reviews for Eastfield is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8.6 positive Reviews (43 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8.6 Target = 0.349

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.4 Eastfield has a Review Score of 8.4 (8.433) from 18 Reviews


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Eastfield?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Eastfield

  • Daughter of Resident/Service User
    9
  • Son of Resident/Service User
    7
  • Sister of Resident/Service User
    1
  • Wife of Resident/Service User
    1

Eastfield has always (from the first time we walked in) felt like a home and not just somewhere that care is administered. It is a relatively small establishment, which gives a really personal feel to the establishment, which gives a really personal feel to the environment. Staff and management are very friendly and give the best possible care to all residents. It doesn't feel or smell like a care home, but instead is simply home.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has been at Eastfield for over five years, and we have always been very happy with the care she has received. She is very happy and content at Eastfield.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

I live 300 miles away so I am not able to visit often, but I feel involved by global email about activities, events and minutes of relatives' meetings. Staff let me know when Mum has been able to participate in particular events. The activities co-ordinator arranges regularly to skype with me so that I can chat with Mum. I have spoken with Mum on the phone occasionally. When I visit, I can see she is clean, comfortable and treated with kindness. The staff treat her with respect and some are outstanding in their kindness and care.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

My mother entered Eastfield in February 2015.
Despite a difficult start, caused by her medication, a caring nature from all staff at all times helped Mum stabilise.
The interaction of staff and patients is excellent, and the social programme is welcomed by patients and family members.
I am delighted we chose Eastfields, and thank all for helping Mum during her difficult period with dementia.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

Thank goodness for this wonderful home.
We had a stream of home carers to keep Dad at home for as long as we could but now he is being cared for how he needs.
The staff are so friendly and compassionate.
The residents are happy and clean and entertained.
The food and cooks are wonderful.
There are lots of social activities which sometimes include relatives so we all meet each other.
It's all wonderful.
Thank you Eastfield.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   5 out of 5

My mother has been a resident at Eastfield care home for 4 years. They provide good consistent care and if they didn't we would have moved her elsewhere. One of the good aspects is that staff remain consistent and there does not appear to be a high turnover of carers. We are satisfied that she is safe, well cared for and know the home would advise is if our mother had any concerns.

How likely would you be to recommend Eastfield? Likely

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Average Rating:   3.8 out of 5

My mother's mental health declined at Christmas and she was no longer able to go out alone because she was confused. Everyday tasks also became daunting.
She is still able to talk to people and enjoy life and so we wanted somewhere she could get support but feel at home.
We went to several local homes I found in the interent. I almost overlooked Eastfield as the website is rather basic but I am glad we didn't.
Walking through the door there was a hum of conversation. The home was open and bright and the staff were welcoming and friendly. My mother stayed for lunch and liked it.
She is now living there full time and I can relax, knowing she is happy and cared for.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.3 out of 5

From the moment that I entered Eastfield, I felt that is was primarily a "home" not just a "business". My husband has been in residence for over three years and for him they have been happy years because he has felt loved, secure and cared for. For me, they have been happy years because I have placed my treasured husband in their care with confidence and have bot been disappointed. The care is excellent, medical attention is so good. Nothing is left to chance. I cannot speak more highly of the cheerful and great management.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

A very pleasant home with kind, caring, attentive staff. Currently undergoing some refurbishment, making the interior even more pleasant than previously.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.4 out of 5

My sister is happy at Eastfield and feels safe. All the staff are kind and friendly and treat her with sympathy and understanding.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.4 out of 5

My parents have been at Eastfield for over a year. They are both physically and mentally frail. The staff appear happy. The home is clean and spacious. There are no nasty smells, visitors are also offered refreshments. I have always been informed of important issues by phone e.g hospital admissions.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4 out of 5

Eastfield's is always a welcoming place. The staff are always polite, friendly and any query is quickly dealt with. The home is mostly 'sweet smelling' - the toilets near room are often left open after use!! The staff are exceptionals in their care - my mother has nothing but praise and what they do for her. The open days and activities are well thought out and the residents, friends and family always enjoy them.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.5 out of 5

I feel that the very best residential care home in Maidstone is the above. Both my parents were in the home until the death of my father 4 years ago. My mother now remains at the home. My only problem is that a carer should be at all times assigned to the first-floor, especially when there are residents in their rooms. I myself was a carer so this really does mean a lot to me.
Choking or breathing problems can occur at any time and waiting for a carer to arrive could cause a fatal problem especially with the elderly.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.2 out of 5

Eastfield Residential Home is a beautiful well run home, the staff are amazing, kind, caring and very professional. Nothing is ever too much trouble they are always there for residents and families. There is so much joy in the home always smiling happy residents. My mum is so happy I would not want her to be anywhere else. Good manager excellent care home , clean warm and most of all caring.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   5 out of 5

My father came to this care home in September 2014 'to try it out', he now would never leave. I cannot praise the caring and attentive nature of the staff and management enough. staff encourage residents, support residents and always maintain their dignity. Residents and relatives are involved in decision making and the numerous events that take place. Soon the Eastfield Curry Night - not to be missed! My father will be 93 soon and is as he could be in a place that is not his beloved flat. I can relax knowing that he is safe, cared for and loved as if in his own home with his own family.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.7 out of 5

The staff are very helpful, caring, attentive and compassionate with all residents, whatever the situation. The food is good, varied and consistent. The rooms are kept clean and have nice furnishings. The staff are very friendly to relatives and friends and very helpful. The manager has an excellent way of working with her staff to get the best from them and is also very involved with all residents. Activities every day, plus entertainment and trips out are to a good standard and all residents are invited to take part. My mother is very happy.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

I want to update my previous review as I believe some improvements have been made.
In particular improvements have been made to the activities to try to improve involvement for those residents with hearing and sight problems.
I also am happier with the overall management of the home since the new management took over.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.7 out of 5

The care was excellent. On all my visits, I could see that my mother was very happy and well looked after. All the furniture was very comfortable. The carers were always at hand for my mother. The staff were always very inviting to visitors, offering for us to stay for dinners etc. All patients looked happy. The care home was kept spotlessly clean.

How likely would you be to recommend Eastfield? Extremely Likely

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Average Rating:   4.8 out of 5

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