Eastfield

76 Sittingbourne Road, Maidstone ME14 5HY
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9.3 38 Reviews
  • Eastfield, Maidstone
Eastfield Care Home is a modern building set back from the road with beautifully manicured and secure gardens. It has stylish lounges and dining areas perfect for relaxing and socialising.

Located near to Maidstone city centre, there is an easy access to fantastic shops, cafés and restaurants.

It provides residential and dementia care which can be accommodated on a long term, short term, respite, convalescence and day care basis.

All of the health care assistants are recruited for their passion and dedication to care.

There are high expectations which are facilitated by the outstanding training provided, which covers a broad spectrum of subjects and specialisms in health and social care.

Promoting a holistic approach to the daily health and social needs of residents- it is not just a job but a vocation.

It strives to provide high quality, person-centred care tailored to service users' needs in a homely resident-led community.

It is driven by leisure and lifestyle services, where promotion of independence, dignity and individuality are a priority.

The care home's aim is to provide a happy, secure and home-from-home environment with warm and friendly staff where making new and happy memories are a priority.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1500 – £1700
  • Self-Funded Residential Dementia Care: £1500 – £1700
  • RESPITE Self-Funded Residential Care: £1500 – £1700
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

These prices are only a guideline, please contact Eastfield to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lauren Traveller (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2016

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (31)

Eastfield Reviews (38)

Total of 38, showing 1-20
9.3

Eastfield has a Review Score of 9.3 (9.305) out of 10, based on 14 reviews in the last 2 years. Over all time Eastfield has 38 reviews.

Overall Experience

  • 27
  • 9
  • 0
  • 0
  • 2

Date Published

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Review from Mark T (Son of Resident) published on 6 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Eastfields for about 18 months up to her passing a couple of weeks ago. I can not thank enough the Management team and all of the staff who cared for my Mum. Even during her final moments they held her hand and played music to her. Her passing was so peaceful and dignified.
I will never forget what they did for her.
I will miss visiting the home, its very nice inside with a lovely garden. I will mostly miss the staff who are excellent, they are so caring and diligent.
I would highly recommend Eastfields for the care of your loved ones.

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Review from S B (Wife of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastfield has had a difficult period in the last month or two and has made great efforts to maintain a normal day-to-day life for the residents. The physical changes made seem to be working well. Staff make great efforts to ensure that the physical aspects of caring are carried out with respect, but
occasionally soiled 'goods' are carried through the living area. I am always made welcome by all.

Reply from Lauren Traveller, Manager at Eastfield

Thank you for your kind words, ongoing support and feedback. I will ensure that your feedback is shared with the team to enable continuous refinement throughout the home.

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Review from Lee B (Son of Resident) published on 19 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent care home, the staff are brilliant and kind they go above and beyond to help the residents in day to day living. The home itself is always very clean and tidy, I'm always kept up to date with how my mother is and how she is getting on. I can't praise this home enough they have always
taken very good care of my mother I couldn't want her in a better place. The manager always makes sure to let me know of any problems and really runs an excellent care home.

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Review from A M (Husband of Resident) published on 15 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident at Eastfield for just over 3 years, and I visit generally 3 times a week, always greeted by management and staff with a smile and a friendly word. She has a room that is light and well decorated and cleaned regularly. Many of the residents suffering with some form of dementia
each has their own problems. The main lounge is well used and I have seen very few incidents of stress or anxiety which are handled carefully, and compassionately by both carers and management. A good number of the residents join in and enjoy the various activities.

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Review from J C (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly the deterioration in my mum cannot be corrected from her nearly 3 year stay. Some members of staff were kind, caring individuals that definitely make some of the darker times a little lighter. My mum has now moved and doing brilliantly.

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Review from D B (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always feel welcome and supported whenever we enter the doors to Eastfields. We find the staff and management are always on hand for any help we need. Mum enjoys all the variety of foods and drinks on offer to her, she enjoys the activities that are arranged especially balloon games or books. Mum
has been looked after very well and has often called it her home. The home is cleaned daily. Families are always invited to any events taking place which are a very good social occasion to attend.

Reply from Lauren Traveller, Manager at Eastfield

Thank you very much for your feedback, I shall share this with the rest of the team

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Review from Z F (Friend of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all staff in the home are always kind, thorough and proactive in providing individualised care to every resident. The atmosphere is warm and inviting and the residents enjoy lovely food, hot drinks and snacks frequently throughout the day. There is always a family atmosphere where
the staff are smiley and visitors most welcome. The Manager and her team are highly experienced in all aspects of nursing and dementia care. The residents are relaxed and always clean and comfortable and staffing numbers are good. When residents are unwell, their changing needs are well met and residents thrive on the care that they receive.

Reply from Lauren Traveller, Manager at Eastfield

Thank you for your lovely feedback. I will share this with the rest of the team.

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Review from Myma E (Sister of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since my sister has lived at Eastfields which has been over 4 years, she has lost lots of weight, she has received many injuries some due to falls, other injuries we will never know as always unwitnessed. Also been involved in many incidents. The list is endless. My sister got onset of dementia at
just 49 yrs picks dementia. Lost her voice around 7 years. Was one of the youngest in Eastfield with dementia. There is now a safeguarding raised by dentist and ENT doctors for severe neglect of a mouth infection. My sister was on the verge of sepsis.
We have now removed my sister from this care home.

Reply from Lauren Traveller, Manager at Eastfield

We are sorry that you feel the care given to your sister throughout her stay with us was not to the high standard that we strive to achieve. We recognise that during her time with us your sister's needs changed and as a home we sought support from multidisciplinary professionals who felt that these changes were in line with the progression of her disease. Safeguarding referrals were made by the home in line with CQC regulations. We make every effort to maintain our home as a safe, welcoming and supportive environment. After much consideration we did not feel it was in your sisters' best interests to return to Eastfield following her admission to hospital. Feedback is always welcome and as a company we take on board any comments to improve our service. We are sorry you felt the need to raise a concern with safeguarding surrounding your sister's care. We have conducted a full investigation into your concerns and have not found any cause for concern. This has been shared with Safeguarding.

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Review from Nigel O (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Eastfield Community Home on 10th August 2023. She died in the early hours of 21 June 2024. The care and support that she received from the staff was excellent and the way in which they prepared her for, and supported her, through her final demise was brilliant. This ensured a peaceful
and comfortable departure from the world for my dear mother.

Reply from Lauren Traveller, Manager at Eastfield

Thank you for your kind feedback, I will share this with the rest of the team.

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Review from C C (Daughter of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is safe and looked after. Her room is comfortable and has an en-suite toilet which is good.
The food is excellent and looks very appetising.
I would love to see more organised activities for the residents but overall I am very happy with the care given.
The majority of the staff
are kind and caring with some being absolutely outstanding.
Thank you.

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Review from Martin P (Stepson of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum thinks she is in a hotel. The activities provided by the staff and the many events ensure there are always plenty of fun and interesting things for her to do.
There is a very caring and compassionate atmosphere where nothing is too much trouble. The staff do everything with a smile and
care. She is very happy there.
Though far away we are kept very well informed and made to feel involved with her care.

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Review from Kelly B (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of Eastfield is brilliant, the care staff are also great. My mum likes the staff very much. If you have any questions staff and management are always there to answer. The home is very clean and is always clean. You have a key to your own door of and my mum finds this comforting to know
her items are safe.

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Review from Linda K (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very understanding and caring, under sometimes very difficult circumstances. I find Eastfield very clean and comfortable, especially where hygiene is concerned.
I would like to express a big thank you especially to the manager at Eastfield as she goes out of the way to keep me informed by
progress and events and any changes that may occur.

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Review from Paul M (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful day my sister and I had with our mother. Several large tented areas were set up with table and chairs and finger snacks on each. There was disco music with a singer in attendance. A barbecue was also distributed to everyone. It must of taken a lot of hard work for the staff to arrange
this event. A most joyous day for all, especially the residents.

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Review from Marilyn S (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident and has been for 2 years. Previously my father was there. The family and I have found the staff, care, and environment extremely good. The manager is exceptional, always willing to listen to concerns and provide information where necessary. Mum is extremely happy in
the home and is always saying 'the staff are so lovely'. During covid, the staff went above and beyond.

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Review from T W (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit as a friend - I also visited the former care home and the comparison is obvious.
Open plan, continual staff presence and cheery music - all contribute to a sense of real caring despite the 'unawareness' of some of the residents.
Most impressed by the numbers of staff around and interaction
with the residents.
A pleasure to visit indeed.

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Review from Keith M (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastfields Care Home is located on a main road in and out of Maidstone which enables the residents to see the traffic flow. The home is secure with well-controlled entry and access. The home always seems very clean with cleaning carried out most days. The food is well presented with choices given to
the residents. The staff are very friendly and respectful. Personal care is monitored and recorded in the care plan. There is a regular programme of activities. There are outside visits organised. I would recommend anyone who is looking to place a relative into care to consider Eastfields. My wife is suffering with Dementia, the staff have been very patient in settling her.

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Review from C W (Relative of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked with Eastfield since 2008 for the care of four relatives over this time. It really is a 'home from home'. My parents were able to continue living together in a double room until my father's passing which was a great comfort. In the last few months, the team have provided first class, compassionate
support, managing palliative care for my mother. I am very grateful to them.
Eastfield has also transformed the life of my mother-in-law. The activities and engagement of the staff are first class and have transformed the mental health of my mother-in-law. She is treated with the utmost respect and is manoeuvred carefully and effectively. She is very happy at Eastfield - it has given her her life back!

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Review from Erica B (Wife of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed respite care while I was in hospital for a hip operation. He enjoyed his stay so much, taking part in activities, friends to talk and kind, caring staff to look after him, that he decided he wanted to stay. That was three and a half years ago and he now regards Eastfield as his home.
I visit regularly and am always warmly welcomed and I can rest assured he is receiving the very best of care.

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Review from Richard S (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastfield is a wonderful care home, because everything is done to make residents feel at home, while making sure they receive all the care they need. Numerous events are run to ensure residents are properly entertained. A measure of a good home is the number of staff to residents ratio and the length
of service of carers, Eastfield score well on both counts.

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Current Review Score: 9.3 (9.305)

Overview of Review Score

The Review Score of 9.3 (9.305) out of 10 for Eastfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.305 for Eastfield is calculated as follows: ( (115 Excellents x 5) + (27 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 167 Ratings = 4.305

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eastfield is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (5)

Meet the Team (2)

Lauren

Lauren Traveller

Job Title: Registered Manager

Joined: 2010

I have been employed in the care sector since 2010, beginning my journey as a Care Assistant in one of our other services. During this time, I developed a deep passion for caregiving and realised the profound impact it can have on people’s lives. This passion led me to progress into the role of Deputy Manager, where I gained invaluable leadership experience.


I then went on to achieve my NVQ Level 5, which allowed me to take on the responsibility of Registered Manager at Eastfield. In this role, I am driven by the knowledge that I am making a tangible difference in the lives of both residents and staff. I find immense fulfilment in seeing the joy and smiles on the faces of those living at Eastfield, knowing that I contribute to their well-being every day.


My motivation is rooted in the connections I’ve built with the people I care for and lead, and I am committed to fostering an environment where everyone feels valued, safe, and supported.

Terri

Terri Simmonds

Job Title: Deputy Manager

Joined: 2024

I began my career as a carer during the height of the pandemic, a time when many were facing unprecedented challenges and fears. Supporting the vulnerable elderly during such a difficult period not only solidified my passion for care but also gave me a sense of purpose in making a tangible difference to those most in need. Over the years, I have worked in a variety of care settings, ranging from supporting individuals with learning difficulties to those requiring complex nursing care. Each role has broadened my experience and deepened my understanding of the diverse needs of those in my care.


In 2024, I took the next step in my career by joining Eastfield as Deputy Manager. I am currently completing my NVQ Level 5 to further develop my management and leadership skills, ensuring I can provide the best possible service to both residents and staff. One of the aspects I truly love about my role is getting to know each resident as an individual, learning their likes, preferences, and life stories. This personal connection helps me ensure they receive care tailored to their needs.


Ultimately, I am motivated by the smiles and happiness of our residents, knowing that I am making a positive impact on their daily lives. There is nothing more rewarding than being part of their journey and contributing to their well-being.

Frequently Asked Questions about Eastfield

What types of Care is Eastfield registered for?

Older Person Care, Dementia & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Eastfield have?

There are 31 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Eastfield?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastfield to the centre of Maidstone?

1.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Eastfield to verify any information. View our terms and conditions. Eastfield has an Enhanced Service - more info.