Generals Meadow

St Clare Road, Walmer, Deal CT14 7PY
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9.8 43 Reviews
  • Generals Meadow, Deal
Generals Meadow is a registered, family-owned and operated residential home established in 1985. They care for up to 19 people offering both full time residential and respite care. Generals Meadow is registered with the Care Quality Commission and achieved a 'good' rating in July 2022.

New ownership from experienced providers in November 2018, has seen extensive refurbishment throughout the home and grounds.

The aims for Generals Meadow are to maintain a homely environment for older people which respects their privacy, dignity and personal esteem.

-To offer each resident a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

-To follow best practice in housing management and care.

-To provide accommodation and facilities of a high standard.

The objectives for Generals Meadow

Generals Meadow strives to offer fair and equal treatment to all, regardless of age, sex, marital status, sexual orientation, race, colour, nationality, ethnic origin, disability, religious belief or financial circumstances.

There are two managers who run Bradfield on a daily basis. They are supported by their manager and an excellent team of senior carers, 15 trained carers, three chefs and four domestic staff to uphold the aims and objectives of the home. Knowledge and experience are essential in this field of work.

The staff are responsible for meeting the individual needs of each resident as set out in their plan of care. To do this, trained members of caring staff are on duty 24 hours a day, one of which includes a senior carer. The owners are also the registered managers, in addition to the home manager. The owners and are on duty during the day and on-call at night, living close to the premises.
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Care Provided by Generals Meadow

Primary Care Categories

  • Older Person Care

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 19 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1350 – £1600
  • RESPITE Self-Funded Residential Care: £1350 – £1600

Care fees at Generals Meadow are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
Generals Meadow also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
Generals Meadow does not charge additional fees if a residents care needs change.

These prices are only a guideline, please contact Generals Meadow to find out the exact price for your requirements.

Contact Generals Meadow to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Generals Meadow to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Generals Meadow Ltd
  • Privately Owned

Person in Charge

  • Rebecca Johnson & David Johnson (Registered Managers)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (19)

Visiting

  • Please feel free to visit the home at any time and the team will do the best to accommodate your visit.
    If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
    Tours of the home to include a meeting to discuss care needs can last about 1 hour.

Parking

  • There is plenty of parking in St. Clare Road. Also have a driveway for dropping off and collecting visitors and clients safely by the front entrance.

Generals Meadow Reviews (43)

9.8

Generals Meadow has a Review Score of 9.8 (9.772) out of 10, based on 14 reviews in the last 2 years.
Over all time Generals Meadow has 43 reviews.

Overall Experience
  • 40
  • 2
  • 1
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Date Published
  • 43
  • 5
  • 10
  • 14
  • 29
Reviewer Connection to Generals Meadow
  • 16
  • 12
  • 5
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 43, showing 41-43
Review from A B (Daughter of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Generals Meadow in August 2018. She has Alzheimer’s and Vascular Dementia so her needs are ever-changing and often complex.
The new owners, who are both approachable and very knowledgeable, have embarked on an extensive and impressive programme of improvements. These are being cleverly
and thoughtfully carried out so as not to detract from the beauty of the home.
Our family are in most days visiting and there is always a welcome air of calm and tranquillity. The wonderful staff, who are cheerful, caring and kind are understandably loved by Mum. Mum is happy and with the help of the staff, has come to think of Generals Meadow as her home. They nurture a family feel here.
The home is spotlessly clean and it is to the whole team’s credit that it is easy to forget you are visiting a care home. Mum speaks very highly of her lovely meals which the residents enjoy together in the very beautiful dining room.
Reply from David & Rebecca Johnson, Registered Managers at Generals MeadowYour review encompasses everything we are striving to achieve. This ensures that our service reflects what the residents, visitors and staff appreciate and expect from a residential care home. The refurbishments have done the building justice, and we will continue to enhance the home's facilities and service. Your comments will be passed onto the team of staff who are our real heroes. We are very pleased that your mother is happy and thank you for entrusting her into our care.
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Review from K A (Daughter of Resident) published on 10 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my father daily since mid-September. On every single visit, the staff have been unfailingly welcoming to me and kind and attentive to my father. They have taken trouble over his diet, hearing aid, tv. The residents have a steady varied programme of activities and all of them seem
content. Those I have asked have all said they were very happy with the home indeed. The general atmosphere is upbeat, cheerful and positive. A very friendly place.
Reply from David Johnson, Registered Manager at Generals MeadowThank you very much for the feedback about Generals Meadow.
It is an absolute pleasure and an honour to be able to care for your father who always has a smile to share with us.
All the other residents love it when your father bursts into a song during the activity sessions, which he clearly enjoys entertaining others!
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Review from I R S (Son of Resident) published on 9 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in Generals Meadow for one year. He always said he would never go to a care home and was fiercely independent. An unexpected stroke left him with no choice. The care given to him has been second to none and he has made remarkable progress since admission. The staff treat all residents
with dignity and respect, they are consulted on all aspects of their care and regularly monitored for well being. There is a varied and stimulating range of activities to suit all tastes which are carefully designed to engage residents and provide them with social interaction. Staff help them if they need it as and when they ask for it. The home itself is in a beautiful setting and a very pleasant place to be. The owners have taken great care to improve and adapt the building to make it safe and secure. At the end of the day though, it's the staff that make it work. They are very caring, cheerful and helpful. This is reflected in the happy residents.
Reply from David Johnson, Registered Manager at Generals MeadowThank you for your review of Generals Meadow. It is a pleasure to care for your father who certainly manages to capture the staff's affection!
Yes, the last year has seen many improvements to the home which are still ongoing. Coupled with our amazing team of staff we are able to provide the facilities and service which this generation deserve.
We appreciate you taking the time to provide this review.
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Current Review Score: 9.8 (9.772)

Overview of Review Score

The Review Score of 9.8 (9.772) out of 10 for Generals Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.922 for Generals Meadow is calculated as follows: ( (155 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 166 Ratings = 4.922
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.85 Points relating to the number of positive Reviews for Generals Meadow is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 = 3.85
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Lesley Dunkling

Job Title: Home Manager Joined: 2012

Lesley has been working at Generals Meadow since 2012, starting off as a Domestic and Night Care Assistant.
She has progressed over the years through her NVQ Level 2 & 3 qualifications in Health and Social Care taking roles as Senior Carer and Assistant Manager.
Since the ownership of Generals Meadow changed in 2018, Lesley has developed her knowledge and experience, worked and achieved a Level 5 Diploma in Leadership Management, awarded in 2023.


Lesley lives locally and has admirably brought up her children whilst still being a working parent, she has 6 children with two who still live with her and her husband.


Her hobbies and interests include holidays with her family, seeing her grandchildren and socialising with her friends and colleagues.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Generals Meadow to verify any information. View our terms and conditions. Generals Meadow has an Enhanced Service - more info.