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Hatfield Lodge EMI/Residential Home

1-3 Trinity Gardens, Folkestone, Kent CT20 2RP
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Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge EMI/Residential Home, Folkestone
Hatfield Lodge EMI/Residential Home, Folkestone

Hatfield Lodge is an elegant residential care home for up to 34 people who have dementia care needs; referrals for older people without dementia are also considered. Hatfield Lodge is located close to the centre of Folkestone and a stone's throw away from The Leas with beautiful sea views and promenade walks.

Hatfield Lodge has been extensively refurbished throughout, providing a comfortable and homely environment with excellent facilities; there are...  

Care Provided by Hatfield Lodge EMI/Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 34 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,500£1,200 - £1,500

We provide 24/7 assistance with personal care, continence, mobility, skincare, social activities and more, creating a safe, secure and homely environment. This includes entertainment, laundry and room cleaning.

However, services like hairdressing, chiropody, day trips, theatre trips and escorts for hospital appointments are not included.

Costs depend on room size and individual needs. Availability for social services funded rooms varies and some top-up may be required depending on individual needs, which will be discussed before admission. For more information, contact the home.

Contact Hatfield Lodge EMI/Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Lalitha Kumar(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (34)
  • Single Rooms with ensuite Wet Room (9)

Visiting

  • Viewings between 9am-7pm Mon-Sun, no need for an appointment.

Parking

  • Some parking available on the drive to the side of the home, and on-street parking available with 1 hour time limit.

Hatfield Lodge EMI/Residential Home Reviews (39)

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9.2

Hatfield Lodge EMI/Residential Home has a Review Score of 9.2 (9.186) out of 10, based on 6 reviews in the last 2 years. Over all time Hatfield Lodge EMI/Residential Home has 39 reviews.

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Showing 39 reviews matching selected criteria
Review from Jaci H (Daughter of Resident) published on 19 June 2026 Submitted via Website
Overall Experience

Mum went to Hatfield Lodge after falling and breaking her hip at home. Mum has dementia and the hospital said she was no longer able to look after herself at home so they found Hatfield Lodge for us ascit was nearer my brother and he could visit her more often. Hatfield is a lovely home mum has settled in well. Every time we visit the staff make us feel at home too and we also get private time mum. I like that they have lots of activities which was something mum was missing out on at home. The staff are lovely and always involve us in any decisions that are needed.

Reply from Crede Dalton, Head of Marketing at Hatfield Lodge EMI/Residential Home

Thank you for your very kind review Jaci. We are delighted to have you and your mother as part of the Hatfield Lodge family and will be sure to pass on your kind words to the staff.

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Review from Michelle B (Daughter of Resident) published on 11 May 2026 Submitted via Website
Overall Experience

My dad was placed into respite after being in hospital for nearly 2 weeks, we was a bit reluctant at first on how he was going to get on, but the staff at hatfield are totally amazing and really made my dad very comfortable, the care they give is just amazing, every single member of staff just go far and beyond to help my dad..he calls me and texts me how lovely they all are and are so caring...the food is looks so delicious and healthy when we turn up and always get a cuppa tea of coffee with biscuits..thank you all xxx

Reply from lalitha Kumar, Operations Manager at Hatfield Lodge EMI/Residential Home

Thank you so much for your lovely feedback and kind words. We are truly delighted to hear that your dad has settled in well with us at Hatfield Lodge. We understand how difficult and emotional the transition into respite care can be for families, especially following a hospital stay, so it means a...  

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Review from Phil B (Son of Resident) published on 27 May 2025 Submitted via Website
Overall Experience

The care, concern and friendship my mum is offered at Hatfield is very good. It is a comfort to us knowing that she is safe and understood.

The staff make the home a home for mum. It is lovely to see the friendship and trust towards her.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your kind review of the care and support the staff team provide for your mum; It's our pleasure to care for her.

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Review from N G (Son of Resident) published on 6 May 2025 Submitted via Website
Overall Experience

Since mum has been in the care of Hatfield lodge I am pleased with her care and it's nice to be able to know she is safe and being cared for ..the staff are always friendly when I visit and answer questions when asked ..I have had contact with the manager and I find her a very caring person with a lot of thought for the home and the people staying there ..The manager has also helped me with some of the information I have needed

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your positive and kind review of the Staff Team here at Hatfield Lodge; we are so pleased that you are happy with the care that Mum receives, it's a pleasure to care for your lovely Mum.

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Review from J A (Son of Resident) published on 24 September 2024 Submitted via Website
Overall Experience
I have generally nothing bad to say about Hatfield Lodge. Staff are excellent including management.
Food is good, rooms are good, the cleanliness is good and my mum has been there for a few months now, she likes it there.

Thank you all.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your positive review of Hatfield Lodge, it's a pleasure to care for your lovely mum.

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Review from Sally A (Daughter of Resident) published on 24 September 2024 Submitted via Website
Overall Experience

I cannot thank the management and staff enough for the excellent care that has been given to my mother since the beginning of admission. The quality of care that my mother receives is the best that I have ever observed and I have worked in many residential homes. The environment is incredibly nurturing offering kindness and love to all of their residents and nothing is ever any trouble even when they are at their busiest times. I never believed that I would see my mum so happy and so cared for before she arrived there and would recommend it to anyone who needs to make a choice for their loved one.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your positive and kind review of Hatfield Lodge, we are so pleased that you are happy with the care that Mum receives.

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Review from Matthew W (Son of Resident) published on 17 October 2023 Submitted via Website
Overall Experience

Lovely and very friendly staff. Dad has settled in well and my worries about how things would go for him have been allayed by the very attentive home manager there. The facilities, décor, layout are all great. It's clear that the home manager is a naturally friendly and kind person who has put my dad's needs and wellbeing first, as have the rest of the staff.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your kind review; it's an honour to care for your father.

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Review from Soe B (Daughter of Resident) published on 27 July 2023 Submitted via Website
Overall Experience
My father was placed at Hatfield Lodge following his release from hospital and subsequent dementia assessment in February. The staff are truly wonderful, nothing is too much bother and I am kept informed at all times if anything arises. The change in my father has been remarkable, he is always happy, made many new friends, loves the food, entertainment, and enjoys sitting in the garden.
When visiting we are always made to feel very welcome, and when we can't it is always possible to speak to him on the phone, even when the staff are busy.

We cannot thank you enough for putting a smile back on his face.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your kind review; it's a pleasure to look after Dad, and it's lovely to hear that you are so pleased with Dad's care.

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Review from K A (Daughter of Resident) published on 16 May 2023 Submitted via Postal Card
Overall Experience
All the staff are very helpful and very kind to my mother. Since Mum has been at Hatfield Lodge EMI/Residential Home she has become more like our mother, she laughs and has taken an interest in people again. She doesn't seem angry at the world anymore.

Mum has put weight back on since coming out of hospital. I cannot thank them enough for their kindness and patience with my mother.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you so much for your kind review; it's so lovely to hear that you're so happy with mums care, it's a pleasure to care for her.

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Review from J N (Brother of Resident) published on 11 April 2023 Submitted via Website
Overall Experience

My visits to the Care Home are minimal and hence I rely heavily upon Care Home staff for updates, etc. To date, the Care Home staff alert me to any issues e.g. pocket money, clothing, etc and general wellbeing. Continuing in that ongoing care is good and this, coupled with immediate feedback to me on any issues as they arise, is working well.

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Review from Geoffrey B (Son of Resident) published on 23 March 2023 Submitted via Website
Overall Experience
The staff at Hatfield Lodge seem to do a difficult and demanding job to the best of their ability and look after my mother as well as they can given the situation. It is good to know that on occasion when I have not been able to take her out someone from the home will go with her to the park for a change of scene and maybe a cup of tea.

The atmosphere at Hatfield Lodge seems friendly and the people who work there are very cooperative.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your kind review; Its a pleasure to look after Mum. I will pass on your compliments to the care team.

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Review from Christine R (Daughter of Resident) published on 21 March 2023 Submitted via Website
Overall Experience
The staff are amazing. Nothing is too much trouble for them and they go out of their way to provide kind and caring support. Both of my parents have lived at this home and my father was with some of the staff when he peacefully passed away.
My mother has some complex and challenging needs and the staff at the home care for her superbly. This really is what all care homes should be like.
Whenever you phone or visit the staff always go out of their way to find your relative and let you speak with them, even when they are clearly very busy.

The feedback from my mum (and previously my dad) was nothing other than positive. It is a care home but most of all it makes the residents feel that they are at home.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your lovely review; it's a pleasure to be, and to have been, part of your parents lives. I will pass on your kind comments to the staff team.

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Review from Patricia R (Daughter-in-law of Resident) published on 24 February 2023 Submitted via Postal Card
Overall Experience

My mother-in-law came to Hatfield Lodge following admission to the hospital and subsequent discharge. In the hospital, she was confused, unhappy and delirious. We have been so impressed by the care she has received at Hatfield Lodge. We could not ask for more in terms of her needs. She is clean, warm, and comfortable and is now smiling. She even has a glint in her eye which we've not seen for a long time. We are so happy with the decision taken for her to be there.

Reply from Heather St Leger, Home Manager at Hatfield Lodge EMI/Residential Home

Thank you for your complimentary review, it's so lovely to hear that you are happy with all aspects of the care we provide for your mother-in-law, she is a beautiful lady, and it's an honour to be part of her life, and yours!

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Review from Tim S (Husband of Resident) published on 15 February 2023 Submitted via Postal Card
Overall Experience

My wife has been at Hatfield Lodge EMI/Residential Home for three years and nine months and has always received the very best of care. She has always been treated with dignity and kindness. The staff are considerate and welcoming when I visit twice a week. Thank you to you all at Hatfield Lodge!

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Review from Douglas W (Resident / Service User) published on 14 December 2022 Submitted via Postal Card
Overall Experience
I find Hatfield Lodge EMI/Residential Home fills the requirement for my care and well-being for my wife.

For things I find not good for my family and friends, parking is a must for family, friends and services. Hatfield Lodge has not got a parking spot/bay even for an ambulance, to pick up and return old people to Hatfield Lodge- offloading on the road is very hazardous and unsafe, and this needs to be addressed.

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Review from Wendy M (Niece of Resident) published on 7 July 2020 Submitted via Website
Overall Experience
Great place, lovely atmosphere, my aunt always seems happy, staff never complain and are always helpful.

Unfortunately, due to current circumstances, I can't visit, but I can always ring and talk to her.

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Review from D R (Relative of Resident) published on 27 January 2020 Submitted via Postal Card
Overall Experience
I find Hatfield Lodge excellent in every way.
Very clean, great staff and food.

A great care home.

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Review from J H (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card
Overall Experience

The team at Hatfield Lodge are kind, caring and compassionate. They provided excellent care for my father - when he was well and also during difficult times when he was unwell. They are responsive and available as needed; smiling as they interact with everyone there.

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Review from David C (Husband of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

Very welcoming. Good atmosphere. Good to know easy visiting times, no restrictions, relaxing areas, fair, rooms, bedroom space good with ensuite. Able to wash with ease. Additional plenty of clothes storage. Very pleased my wife is happy to be here, well done. Meals and drinks always available. Staff always ready to attend your needs.

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Review from K A (Son of Resident) published on 22 August 2019 Submitted via Postal Card
Overall Experience

Very caring, mum very happy. Good staff.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 November 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hatfield Lodge EMI/Residential Home.

Accreditations

There are no accreditations posted yet for Hatfield Lodge EMI/Residential Home.

Meet the Team (2)

Lalitha Kumar
Lalitha KumarJob Title:Registered ManagerJoined: 2025

Lalitha was appointed Registered Manager at Hatfield Lodge in 2025 and also serves as Sai Care Homes’ Operations Manager.

Since taking on the role, she has played a key part in transforming Hatfield Lodge into a lively and welcoming home where residents enjoy as much independence and autonomy as possible.

Her leadership is focused on creating a warm, supportive environment for both residents and staff, ensuring that everyone feels valued and respected. Lalitha’s commitment to high standards and her passion for person-centred care shine through in everything she does.

Kate McKenzie
Kate McKenzieJob Title:Deputy ManagerJoined: 2023

Kate, our Deputy Manager, has dedicated 27 years to working in care and joined Sai Care Homes in 2019. She has been part of the Hatfield Lodge team for the past three years, bringing a wealth of experience and a deep commitment to person-centred care.

Kate holds a QCF Advanced Diploma in Health and Social Care (Level 3) and is currently working towards her Level 5 qualification. Her most important value is ensuring that Hatfield Lodge truly feels like home for every resident - where independence is respected, voices are heard, and dignity is always upheld.

Frequently Asked Questions about Hatfield Lodge EMI/Residential Home

What types of Care is Hatfield Lodge EMI/Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hatfield Lodge EMI/Residential Home have?

There are 34 Single Rooms.

What are the Facilities & Services at Hatfield Lodge EMI/Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hatfield Lodge EMI/Residential Home to the centre of Folkestone?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hatfield Lodge EMI/Residential Home to verify any information. View our terms and conditions. Hatfield Lodge EMI/Residential Home has an Enhanced Service -more info.