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Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney, Kent TN28 8NH
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Lindau Residential Home, New Romney
Lindau Residential Home, New Romney
Lindau Residential Home, New Romney

The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities....  

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Care Provided by Lindau Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,540 - £1,597£1,540 - £1,597
Residential Dementia Care£1,540 - £1,597£1,540 - £1,597
Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflix

Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician

Contact Lindau Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care Excellence Ltd
  • Private Owned

Person in charge

  • Natacha Heyburn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (27)

Visiting

  • Protected mealtimes, no visiting between 12:30pm & 1:30pm, 5pm & 6pm

Parking

  • Parking is available at the front of the home.

Lindau Residential Home Reviews (81)

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9.9

Lindau Residential Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years. Over all time Lindau Residential Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from Tracy D (Daughter of Resident) published on 4 February 2019 Submitted via Website
Overall Experience

A very friendly home with an emphasis on making residents feel comfortable and engaged. Close personal attention, good quality food with refreshments available all day. Activities both within and outside the home organised - this includes trips to the seafront. Efficient admin and staff engagement high. Good level of interaction with relatives/ friends of residents. Staff always pleasant and willing to assist.

Reply from Michelle Baker, Registered Manager at Lindau Residential Home

This is good to hear as we strive to create a relaxed homely feel at Lindau. Thank you very much for your feedback. We are always open to any new suggestions in which to develop our services further so please do not hesitate to speak to either myself or other team members.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 21 Jan 2026

    The Registered Manager has challenged 4 inaccuracies and 1 opinion in the report, this has been ongoing since 06th November 2025. Sadly, the report had been published with the following...

Upcoming Events

There are no upcoming events for Lindau Residential Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lindau Residential Home.

Accreditations

There are no accreditations posted yet for Lindau Residential Home.

Meet the Team (32)

Natacha Heyburn
Natacha HeyburnJob Title:Registered ManagerJoined: 2014
Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.

Over the past few years Lindau has changed from Nursing to Residential and Natacha has made Lindau in to a warm caring "Home from Home" in which the residents can enjoy their later years and be content in knowing all their needs will be top priority.

Arjun Tom
Arjun TomJob Title:Deputy ManagerJoined: 2021
Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.

Arjun holds an NVQ level 3 and level 4.

Samuel McMullin
Samuel McMullinJob Title:Operations ManagerJoined: 2021
Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.

Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.

Akhil Binoy
Akhil BinoyJob Title:Team LeaderJoined: 2021
Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.

Akhil is a friendly and professional Team Leader, making sure our residents are content in the home.

Sulfikar Salim
Sulfikar SalimJob Title:Team LeaderJoined: 2021

Sulfi joined Lindau in July 2021. Sulfi holds an NVQ Level 3.

Camiya Dsilva
Camiya DsilvaJob Title:Team LeaderJoined: 2021

Camiya joined Lindau in February 2021. Camiya holds an NVQ level 3.

Abhishek Poovathinkal
Abhishek PoovathinkalJob Title:Team LeaderJoined: 2024

Abhishek (Abhi) joined Lindau in 2024. He has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.

Vidhya Soman
Vidhya SomanJob Title:Team LeaderJoined: 2023
Vidhya has been with us for 3 years as a carer and has stepped up to become a Team Leader.
She is loved by the residents and works well with the team.

Vidhya holds an NVQ level 3.

Jennifer Stone
Jennifer StoneJob Title:Cook & Manager assistantJoined: 2023
Jenny manages the kitchen as well as cooking meals alongside Jamie.
She also assists the managers throughout the week with paperwork, etc.

The residents love Jenny and are enjoying her home-cooked meals.

Jesna Jalal
Jesna JalalJob Title:Team LeaderJoined: 2025

Jesna started with Lindau at the beginning of 2025 and is well-liked by the residents.

She is currently studying NVQ level 3.

Stephen Mukhui
Stephen MukhuiJob Title:Team LeaderJoined: 2025

Stephen joined Lindau in 2025 and gets along well with residents and staff.

He is currently studying NVQ level 3.

San Sabu Joseph
San Sabu JosephJob Title:Health Care AssistantJoined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.

Debra Sayce
Debra SayceJob Title:Health Care AssistantJoined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.

Donna Field
Donna FieldJob Title:Health Care AssistantJoined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.

Beema Panathukudy
Beema PanathukudyJob Title:Health Care AssistantJoined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.

Jack Pantrey
Jack PantreyJob Title:Health Care AssistantJoined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.

Shelia Yarnell
Shelia YarnellJob Title:Health Care AssistantJoined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.

Joji Siju
Joji SijuJob Title:Health Care AssistantJoined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.

Sivakumar Sadanandan Pillai
Sivakumar Sadanandan PillaiJob Title:Health Care AssistantJoined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.

Thillini Lokeshwara
Thillini LokeshwaraJob Title:Health Care AssistantJoined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3

Nicole Vane
Nicole VaneJob Title:Health Care AssistantJoined: 2025
Nicole joined Lindau in 2025 and is currently studying for NVQ level 2.

She is enthusiastic and willing to learn, making her popular with the residents.

Shadil Pulikkal
Shadil PulikkalJob Title:Health Care AssistantJoined: 2025

Shadil joined Lindau in late 2025 and is currently training for his NvQ Level 2.

Antony Thomas
Antony ThomasJob Title:Health Care AssistantJoined: 2026

Antony joined Lindau in 2026 and is currently studying for his Level 2.

Gillian Talbot
Gillian TalbotJob Title:HousekeeperJoined: 2020

Gill joined Lindau in October 2020.

Antony Thompson
Antony ThompsonJob Title:GardenerJoined: 2021

Tony joined Lindau in May 2021

Jenny Walkingshaw
Jenny WalkingshawJob Title:Wellbeing CompanionJoined: 2003

Jenny joined Lindau in 2003

Tracy Atkinson
Tracy AtkinsonJob Title:Kitchen AssistantJoined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.

Jamie Anderton
Jamie AndertonJob Title:CookJoined: 2025

Jamie has recently joined Lindau towards the end of 2025, and has fitted in well with the team and residents alike.

Sharon Oram
Sharon OramJob Title:Laundry PersonJoined: 2026

Sharon has just recently started in the Laundry, but is well known and liked by residents and staff.

Martin Cotton
Martin CottonJob Title:Maintenance personJoined: 2026
Martin has recently joined Lindau.

He is getting on well with residents and has years of experience in property maintenance

Hayley Cotton
Hayley CottonJob Title:House KeepingJoined: 2026

Hayley joined Lindau in early 2026 and has fitted in well with colleagues and residents.

Jessica Hussey
Jessica HusseyJob Title:Activities CoordinatorJoined: 2026

Jess is new to the team in 2026 and has fitted in great; residents are loving the variety of daily activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindau Residential Home to verify any information. View our terms and conditions. Lindau Residential Home has an Enhanced Service -more info.