Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney TN28 8NH
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9.9 81 Reviews
  • Lindau Residential Home, New Romney
The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities.

In 1986, the home grew from a registration of eight residents in six bedrooms to fifteen residents in fourteen bedrooms. Three years later and the home was enlarged again to twenty-four single size of rooms and one double, many of which have en-suite toilets. The home was bought by a father and son in 2006 who still own the home to date. This was extended to twenty six residents in 2008. In 2010 an additional floor was built bringing the number of bedrooms to 37 single rooms 27 of which are en-suite. Bedrooms range in size with newly refurbished rooms being very well presented.

At Lindau, residents can enjoy a wide variety of entertainments and activities. Indoors there are many activities including arts and crafts, musical bingo, chair exercises, greyhound racing, horse racing, playing cards, or board games. The garden has been completely landscaped in 2021 with large patio areas for residents to sit outside and enjoy the garden.
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Care Provided by Lindau Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1540 – £1597
  • Self-Funded Residential Dementia Care: £1540 – £1597
  • RESPITE Self-Funded Residential Care: £1540 – £1597
  • RESPITE Self-Funded Residential Dementia Care: £1540 – £1597

Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflix
Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician

The price(s) shown are provided by the care home. Contact Lindau Residential Home for full pricing details and T&Cs.

Contact Lindau Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lindau Residential Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Care Excellence Ltd
  • Privately Owned

Person in Charge

  • Natacha Heyburn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (27)

Visiting

  • Protected mealtimes, no visiting between 12:30pm & 1:30pm, 5pm & 6pm

Parking

  • Parking is available at the front of the home.

Lindau Residential Home Reviews (81)

9.9

Lindau Residential Home has a Review Score of 9.9 (9.946) out of 10, based on 33 reviews in the last 2 years.
Over all time Lindau Residential Home has 81 reviews.

Overall Experience
  • 69
  • 12
  • 0
  • 0
  • 0
Date Published
  • 81
  • 6
  • 16
  • 33
  • 48
Reviewer Connection to Lindau Residential Home
  • 30
  • 12
  • 11
  • 5
  • 4
  • 3
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from Tracy D (Daughter of Resident) published on 4 February 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
A very friendly home with an emphasis on making residents feel comfortable and engaged. Close personal attention, good quality food with refreshments available all day. Activities both within and outside the home organised - this includes trips to the seafront. Efficient admin and staff engagement high.
Good level of interaction with relatives/ friends of residents. Staff always pleasant and willing to assist.
Reply from Michelle Baker, Registered Manager at Lindau Residential HomeThis is good to hear as we strive to create a relaxed homely feel at Lindau. Thank you very much for your feedback. We are always open to any new suggestions in which to develop our services further so please do not hesitate to speak to either myself or other team members.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.946)

Overview of Review Score

The Review Score of 9.9 (9.946) out of 10 for Lindau Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 33 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.946 for Lindau Residential Home is calculated as follows: ( (370 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 390 Ratings = 4.946
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lindau Residential Home is based on 33 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 33 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (32)

Natacha

Natacha Heyburn

Job Title: Registered Manager Joined: 2014

Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.
Over the past few years Lindau has changed from Nursing to Residential and Natacha has made Lindau in to a warm caring "Home from Home" in which the residents can enjoy their later years and be content in knowing all their needs will be top priority.

Arjun

Arjun Tom

Job Title: Deputy Manager Joined: 2021

Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.
Arjun holds an NVQ level 3 and level 4.

Samuel

Samuel McMullin

Job Title: Operations Manager Joined: 2021

Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.
Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.

Akhil

Akhil Binoy

Job Title: Team Leader Joined: 2021

Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.
Akhil is a friendly and professional Team Leader, making sure our residents are content in the home.

Sulfikar

Sulfikar Salim

Job Title: Team Leader Joined: 2021

Sulfi joined Lindau in July 2021. Sulfi holds an NVQ Level 3.

Camiya

Camiya Dsilva

Job Title: Team Leader Joined: 2021

Camiya joined Lindau in February 2021. Camiya holds an NVQ level 3.

Abhishek

Abhishek Poovathinkal

Job Title: Team Leader Joined: 2024

Abhishek (Abhi) joined Lindau in 2024. He has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.

Vidhya

Vidhya Soman

Job Title: Team Leader Joined: 2023

Vidhya has been with us for 3 years as a carer and has stepped up to become a Team Leader.
She is loved by the residents and works well with the team.
Vidhya holds an NVQ level 3.

Jennifer

Jennifer Stone

Job Title: Cook & Manager assistant Joined: 2023

Jenny manages the kitchen as well as cooking meals alongside Jamie.
She also assists the managers throughout the week with paperwork, etc.
The residents love Jenny and are enjoying her home-cooked meals.

Debra

Debra Sayce

Job Title: Health Care Assistant Joined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.

Donna

Donna Field

Job Title: Health Care Assistant Joined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.

Beema

Beema Panathukudy

Job Title: Health Care Assistant Joined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.

Jack

Jack Pantrey

Job Title: Health Care Assistant Joined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.

Shelia

Shelia Yarnell

Job Title: Health Care Assistant Joined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.

Joji

Joji Siju

Job Title: Health Care Assistant Joined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.

San Sabu

San Sabu Joseph

Job Title: Health Care Assistant Joined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.

Sivakumar

Sivakumar Sadanandan Pillai

Job Title: Health Care Assistant Joined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.

Thillini

Thillini Lokeshwara

Job Title: Health Care Assistant Joined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3

Jesna

Jesna Jalal

Job Title: Team Leader Joined: 2025

Jesna started with Lindau at the beginning of 2025 and is well-liked by the residents.


She is currently studying NVQ level 3.

Nicole

Nicole Vane

Job Title: Health Care Assistant Joined: 2025

Nicole joined Lindau in 2025 and is currently studying for NVQ level 2.
She is enthusiastic and willing to learn, making her popular with the residents.

Stephen

Stephen Mukhui

Job Title: Team Leader Joined: 2025

Stephen joined Lindau in 2025 and gets along well with residents and staff.


He is currently studying NVQ level 3.

Shadil

Shadil Pulikkal

Job Title: Health Care Assistant Joined: 2025

Shadil joined Lindau in late 2025 and is currently training for his NvQ Level 2.

Antony

Antony Thomas

Job Title: Health Care Assistant Joined: 2026

Antony joined Lindau in 2026 and is currently studying for his Level 2.

Gillian

Gillian Talbot

Job Title: Housekeeper Joined: 2020

Gill joined Lindau in October 2020.

Antony

Antony Thompson

Job Title: Gardener Joined: 2021

Tony joined Lindau in May 2021

Jenny

Jenny Walkingshaw

Job Title: Wellbeing Companion Joined: 2003

Jenny joined Lindau in 2003

Tracy

Tracy Atkinson

Job Title: Kitchen Assistant Joined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.

Jamie

Jamie Anderton

Job Title: Cook Joined: 2025

Jamie has recently joined Lindau towards the end of 2025, and has fitted in well with the team and residents alike.

Sharon

Sharon Oram

Job Title: Laundry Person Joined: 2026

Sharon has just recently started in the Laundry, but is well known and liked by residents and staff.

Martin

Martin Cotton

Job Title: Maintenance person Joined: 2026

Martin has recently joined Lindau.
He is getting on well with residents and has years of experience in property maintenance

Hayley

Hayley Cotton

Job Title: House Keeping Joined: 2026

Hayley joined Lindau in early 2026 and has fitted in well with colleagues and residents.

Jessica

Jessica Hussey

Job Title: Activities Coordinator Joined: 2026

Jess is new to the team in 2026 and has fitted in great; residents are loving the variety of daily activities.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindau Residential Home to verify any information. View our terms and conditions. Lindau Residential Home has an Enhanced Service - more info.