Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney TN28 8NH
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9.9 70 Reviews
  • Lindau Residential Home, New Romney
The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities.

In 1986, the home grew from a registration of eight residents in six bedrooms to fifteen residents in fourteen bedrooms. Three years later and the home was enlarged again to twenty-four single size of rooms and one double, many of which have en-suite toilets. The home was bought by a father and son in 2006 who still own the home to date. This was extended to twenty six residents in 2008. In 2010 an additional floor was built bringing the number of bedrooms to 37 single rooms 27 of which are en-suite. Bedrooms range in size with newly refurbished rooms being very well presented.

At Lindau, residents can enjoy a wide variety of entertainments and activities. Indoors there are many activities including arts and crafts, musical bingo, chair exercises, greyhound racing, horse racing, playing cards, or board games. The garden has been completely landscaped in 2021 with large patio areas for residents to sit outside and enjoy the garden.
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Care Provided by Lindau Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1395 – £1480
  • Self-Funded Residential Dementia Care: £1395 – £1480
  • RESPITE Self-Funded Residential Care: £1395 – £1480
  • RESPITE Self-Funded Residential Dementia Care: £1395 – £1480

Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflix
Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician

These prices are only a guideline, please contact Lindau Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care Excellence Ltd

Person in charge

  • Natacha Heyburn (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (27)

Visiting

  • Protected mealtimes, no visiting between 12pm & 1pm, 4pm & 5pm

Parking

  • Parking is available at the front of the home.

Lindau Residential Home Reviews (70)

9.9

Lindau Residential Home has a Review Score of 9.9 (9.874) out of 10, based on 32 reviews in the last 2 years.
Over all time Lindau Residential Home has 70 reviews.

Overall Experience
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Date Published
  • 70
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Reviewer Connection to Lindau Residential Home
  • 24
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  • 4
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Total of 70, showing 1-20
Review from W O (Daughter of Resident) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As soon as we visited Lindau we knew it was the right place for mum. The atmosphere is warm, friendly, homely and welcoming. It really is an amazing place with wonderful staff who really care . Staff seem really happy and it's so nice to see the lovely relationship they share with the residents. Mum
has settled really well in the few weeks she has been there. A big thank you to everyone.
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Review from Terry P (Friend of Resident) published on 15 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everybody so helpful, especially management and staff, such a lovely care home.
Residents all seem so happy and contented. If I ever needed to go to a care home, this is where I would love to come to.
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Review from K P (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into respite as my mum couldn't cope, due to going into hospital for an operation. He is struggling with Alzheimer's, and doesn't understand. He's had his moments in Lindau, but the staff have been fantastic. They have been very supportive to both my dad and myself. The communication
is second to none both over the phone and in person.
Everytime I visit my dad, there is always something happening arts n crafts, music hour, quizzes and the list goes on.
I only hope when I get to being of said age, that Lindau is still running as I'd love to be able to stay with them.
I'm even thinking about volunteering there.
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Review from Mandy W (Daughter of Resident) published on 12 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
On our initial visit to Lindau we instantly felt the home had a friendly, relaxed and happy atmosphere. The rapport between the staff and residents was amazing. My mum was visited the following day at her home which helped to reassure her. We then had a few visits to introduce her to staff and familiarize
her with the layout of the home. Mum joined in some of the many activities Lindau offers. The care mum has received since moving into Lindau has been excellent and she is very happy and settled. I would definitely recommend Lindau for anyone looking for care for their family members.
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Review from Aliesha N (Daughter of Resident) published on 11 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my dad has been here he's made a great improvement. He is very happy and content here. Staff are wonderful. Everyone is friendly and nothing is too much trouble.
Staff genuinely care about everyone and make such an effort in every aspect.
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Review from Mandy J (Daughter of Resident) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Brilliant care home!!


Consistent, friendly but professional, care giving staff, who keep us informed of how our dad is, his needs, any changes in his behaviour and engages dad with activities in & outside the care home and provide him with a lovely room.
Thankyou

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Review from Heather S (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Both my parents started being cared for by Lindau about 3 years ago.
My dad died peacefully at Lindau last year. The staff are very kind and caring. We looked at several homes before we decided on Lindau, and don't regret it one bit. They go above and beyond for their residents.
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Review from M H (Son of Resident) published on 1 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We cannot praise Lindau Home and staff enough, we are local to the home and pop in regularly to visit Dad. Everyone is always happy, both staff and residents. Everywhere is clean, Dad is very happy there, says he feels like he is on holiday. His health, mobility and well-being have improved immensely
due to the hard working staff. It is such a relief to all the family knowing he is being looked after and is happy.
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Review from Richard H (Son of Resident) published on 24 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been placed in Lindau for a period of respite. He seems happy and is enjoying the room he has and the food. He says the carers are always there to help.
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Review from A B (Daughter-in-law of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always friendly and welcoming. I have never been kept waiting to be admitted to the care home. During a difficult time for the family the staff have been compassionate and understanding.
The residents are well cared for, respected and attended to promptly. The environment is clean and
tidy with different areas for the residents and visitors to gather. There are regular activities, and outings for those who are able. There always seems to be plenty of staff on duty and they appear to be happy and work well together.
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Review from S R (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff here are extremely caring towards all the residents, a very well-run care home, every time I visit my Dad I am told how he's doing and how much they love having him there.
There are always a variety of activities arranged and excursions out. I did not think my dad would settle as quickly
as he has, but he seems to be very happy here and always tells me how well he's looked after.
All the staff are friendly and do an amazing job.
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Review from J D (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for 17 months and she seems very happy and the staff are very patient and friendly.
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Review from Paul R (Son of Resident) published on 14 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very well-run care home staffed by dedicated, kind and highly professional who put the wellbeing of residents to the forefront.
My father has been at Lindau for only a few weeks but has adapted well thanks to the kindness and care he has found here.
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Review from Michael W (Daughter of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is really clean and tidy. The staff are really kind. Mum is settling well and very happy.
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Review from Philip H (Wife of Resident) published on 25 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a respite placement urgently and staff come out the same day to assess my wife. She was accepted and settled in the following day. Unfortunately for us, the respite care has now turned into full-time placement. We have found that the staff at all levels to be very friendly and helpful. The
staff all look to be happy to work there and greet me by name when I visit and let me know how my wife is getting on. The care that my wife is receiving is excellent. The manager and her staff are really on the ball and very caring, which gives me great peace of mind.
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Review from Carol H (Daughter of Resident) published on 24 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had been recommended Lindau as one of my mum's friends was a resident. Once she had settled in, Mum began to feel part of a community again - she really enjoys the activities and trips out. The staff are committed to providing a caring and safe environment.
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Review from Tracey D (Friend of Resident) published on 17 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We needed a respite placement urgently and staff came out the same day to assess and by the evening my friend was in the home and has had good support to settle in. I have found the staff to be very helpful and approachable, the manager has been amazing. Always something going on for residents to enjoy.
The home is clean and has a lovely atmosphere.
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Review from Maureen G (Sister of Resident) published on 9 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, first time visiting my sister and she was very happy with the care she was receiving, the carers were very friendly and welcoming when we arrived and from what we saw the care they gave my sister was wonderful, would like to give all the carers a big thank you for all you do.
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Review from Angela P (Friend of Resident) published on 2 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As soon as you walk in you are greeted by lovely friendly staff also many residents!
There's such a warm atmosphere, very homely.
My friend has been in a few homes over the last few years but this is by far the best!
The activities are great, I ended up doing a watercolour with my friend that was
being taught by a talented artist that comes in and paints with them.
Their paintings are then put on the wall!
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Review from M V (Son of Resident) published on 2 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been here for just over a year and has settled in brilliantly, the home has a great atmosphere and the staff have gone out of their way to help my mum feel at home and also help my mum with her needs as she has a rare form of dementia which affects her vision.
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Current Review Score: 9.9 (9.874)

Overview of Review Score

The Review Score of 9.9 (9.874) out of 10 for Lindau Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.874 for Lindau Residential Home is calculated as follows: ( (340 Excellents x 5) + (32 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 380 Ratings = 4.874
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lindau Residential Home is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Mar 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (27)

Natacha

Natacha Heyburn

Job Title: Registered Manager Joined: 2014

Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.
Over the past few years Lindau has changed from Nursing to Residential and Natacha has made Lindau in to a warm caring "Home from Home" in which the residents can enjoy their later years and be content in knowing all their needs will be top priority.

Arjun

Arjun Tom

Job Title: Deputy Manager Joined: 2021

Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.
Arjun holds an NVQ level 3 and level 4.

Samuel

Samuel McMullin

Job Title: Operations Manager Joined: 2021

Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.
Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.

Chloe

Chloe Twaite

Job Title: Head of Care Joined: 2020

Chloe joined the team in 2020 and holds an NVQ level 2 and 3.
Chloe has a passion for care and will go above and beyond in her role as Head of Care to make sure our resident are safe, healthy and happy.

Akhil

Akhil Binoy

Job Title: Team Leader Joined: 2021

Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.
Akhil is a friendly and professional Team Leader, making sure our residents are content in the home.

Sulfikar

Sulfikar Salim

Job Title: Team Leader Joined: 2021

Sulfi joined Lindau in July 2021, Sulfi holds an NVQ Level 3.

Camiya

Camiya Dsilva

Job Title: Team Leader Joined: 2021

Camiya joined Lindau in February 2021, Camiya holds an NVQ level 3.

Abhishek

Abhishek Poovathinkal

Job Title: Team Leader Joined: 2024

Abhishek (Abhi) joined Lindau in 2024, Abhi has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.

Jennifer

Jennifer Stone

Job Title: Health Care Assistant Joined: 2023

Jenny has a vast amount of experience working within care homes, Jenny holds an NVQ level 3.

Debra

Debra Sayce

Job Title: Health Care Assistant Joined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.

Vidhya

Vidhya Soman

Job Title: Health Care Assistant Joined: 2023

Vidhya has 2 years of experience working in care homes, Vidhya holds an NVQ level 3.

Donna

Donna Field

Job Title: Health Care Assistant Joined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.

Beema

Beema Panathukudy

Job Title: Health Care Assistant Joined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.

Susan

Susan Coleman

Job Title: Health Care Assistant Joined: 2023

Suzie has 8 years of experience working within care homes, Suzie holds an NVQ level 3.

Jack

Jack Pantrey

Job Title: Health Care Assistant Joined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.

Shelia

Shelia Yarnell

Job Title: Health Care Assistant Joined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.

Joji

Joji Siju

Job Title: Health Care Assistant Joined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.

San Sabu

San Sabu Joseph

Job Title: Health Care Assistant Joined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.

Sivakumar

Sivakumar Sadanandan Pillai

Job Title: Health Care Assistant Joined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.

Thillini

Thillini Lokeshwara

Job Title: Health Care Assistant Joined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3

Amanda

Amanda Wimble

Job Title: Health Care Assistant Joined: 2022

Amanda joined Lindau in February 2022, Amanda holds an NVQ level 3.

Gemma

Gemma Wescott

Job Title: Activities Co-Ordinator Joined: 2023

Gemma has vast experience in organising person centred activities for residents as well as group activities.

Gillian

Gillian Talbot

Job Title: Housekeeper Joined: 2020

Gill joined Lindau in October 2020.

Antony

Antony Thompson

Job Title: Gardener Joined: 2021

Tony joined Lindau in May 2021

Jenny

Jenny Walkingshaw

Job Title: Housekeeper Joined: 2003

Jenny joined Lindau in 2003

Jacky

Jacky Stephenson

Job Title: Laundry Joined: 2022

Jacky joined Lindau in 2022, she runs all the laundry in the home, ensuring all our residents have lovely cleaned, ironed clothing.

Tracy

Tracy Atkinson

Job Title: Kitchen Assistant Joined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.

Frequently Asked Questions about Lindau Residential Home

What types of Care is Lindau Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lindau Residential Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Lindau Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Lindau Residential Home to the centre of New Romney?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindau Residential Home to verify any information. View our terms and conditions. Lindau Residential Home has an Enhanced Service - more info.