






The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities....
Care Provided by Lindau Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 37 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician
The price(s) shown are provided by the care home. Contact Lindau Residential Home for full pricing details and T&Cs.
Contact Lindau Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Care Excellence Ltd
- Private Owned
Person in charge
- Natacha Heyburn (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (37)
- Single Rooms with ensuite Wet Room (27)
Visiting
- Protected mealtimes, no visiting between 12:30pm & 1:30pm, 5pm & 6pm
Parking
- Parking is available at the front of the home.
Lindau Residential Home Reviews (81)
Lindau Residential Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years.
Over all time Lindau Residential Home has 81 reviews.
Would strongly recommend
My 98 year old mother has been in the Lindau since December last year. It became very apparent a few months before, that she would need full time care very soon and we knew the Lindau for it's excellent reputation, so were keen for her to go there. They were able to take her at short notice and the transition from her long term home was handled with great care and she was soon settled into a comfortable new environment.
My Mother in law is always saying how happy she feels living there. There are always lots of activities for the residents. The staff are very caring and you can see they love their job and are always striving to keep all the residents and their family members happy.
Management are very kind and helpful. They also have an open door policy which I think is key.
Thank you all very much for looking after me so well, I really appreciate the care and support you gave to me whilst in respite with you at Landau, I was comfortable and every need was attended to, a truly home from home
The staff are incredibly knowledgeable and experienced, and it shows in everything they do. They understand individual needs, communicate clearly, and always go the extra mile to make sure residents feel safe, comfortable, and valued. Knowing my mum is in such capable hands gives our family complete peace of mind.
The home is exceptionally well run, and this is clearly down to the amazing manager. Their leadership, dedication, and hands-on approach create a warm, supportive environment where both staff and residents thrive. The manager is approachable, professional, and truly cares about the wellbeing of everyone in the home, which makes a huge difference.
Mum is enjoying her time at Lindau and says all the carers are lovely. The staff are very interested in what Mum has to say and has taken time to talk to her about her photographs that she has taken in to display in her room. The staff quickly picked up on an infection Mum had and it was sorted by medical staff.
My mother is very well,ooked after the staff are fantastic they are very kind when I go in I feel joy they do lots of activities I cant think of a better place for my mum I cared for her with the support husband for nearly three years and because of her disabilities and mentally not good I couldn't cope any more it's been such a relief because I was worrying about my own health plus my husband has been ill.
Since moving my Grandma into Lindau, our family have been so impressed by the level of care and attention given to her. I've also found this goes beyond just duty, but they truly care about her and our family too. We visit regularly, with my two year old daughter, and are always welcomed with open arms, which is so important for our close family. The staff, led by the wonderful Tascha, are warm, friendly and easy to talk to - my toddler loves them all too. We have been impressed by the events and activities, and enjoy joining in with them. My Grandma had a recent hospital stay, due to an ongoing medical issue, and Lindau handled the situation perfectly. Since her return to Lindau, both her mental and physical state improved so rapidly, which has been incredible - she's 91! It was a big (and emotional) step moving our beloved Grandma into a care home, but we are so pleased to have found the perfect place for her. She's very happy about it too!
Mum has been in Lindau care home for four months and couldn't be in a better place. She is very happy and well looked after. The staff are very friendly and professional. The care is excellent. Mum has a lovely room and feels very safe in the home. It gives me and my family peace of mind knowing that mum is so happy and well looked after.
I love this place! From the start, it's such a welcoming home, where everyone is treated as family. The staff have taken time to understand my mother and her individual needs, and she is so well looked after. Any issues or changes are communicated well to me and I just feel that they have her best interests at heart.
From the day mum moved to Lindau in August, her care has been exemplary. We are completely reassured of the highest regard to her health and well being from the most attentive, friendly and discreet care professionals. The home is organised, efficient, spotlessly clean and in good order. Plenty of activities both at Lindau and in the community. From quality meal option choices to inclusion in activity planning , residents are encouraged to put their ideas forward.
Family are welcomed without hesitation into the home and kept up to date and involved in every aspect of their loved one's welfare.
Our mum feels secure and relaxed knowing she can let go of the worries of the world.
As soon as we visited Lindau we knew it was the right place for mum. The atmosphere is warm, friendly, homely and welcoming. It really is an amazing place with wonderful staff who really care . Staff seem really happy and it's so nice to see the lovely relationship they share with the residents. Mum has settled really well in the few weeks she has been there. A big thank you to everyone.
Residents all seem so happy and contented. If I ever needed to go to a care home, this is where I would love to come to.
Everytime I visit my dad, there is always something happening arts n crafts, music hour, quizzes and the list goes on.
I only hope when I get to being of said age, that Lindau is still running as I'd love to be able to stay with them.
I'm even thinking about volunteering there.
On our initial visit to Lindau we instantly felt the home had a friendly, relaxed and happy atmosphere. The rapport between the staff and residents was amazing. My mum was visited the following day at her home which helped to reassure her. We then had a few visits to introduce her to staff and familiarize her with the layout of the home. Mum joined in some of the many activities Lindau offers. The care mum has received since moving into Lindau has been excellent and she is very happy and settled. I would definitely recommend Lindau for anyone looking for care for their family members.
Staff genuinely care about everyone and make such an effort in every aspect.
Brilliant care home!!
Consistent, friendly but professional, care giving staff, who keep us informed of how our dad is, his needs, any changes in his behaviour and engages dad with activities in & outside the care home and provide him with a lovely room.Thankyou
My dad died peacefully at Lindau last year. The staff are very kind and caring. We looked at several homes before we decided on Lindau, and don't regret it one bit. They go above and beyond for their residents.
We cannot praise Lindau Home and staff enough, we are local to the home and pop in regularly to visit Dad. Everyone is always happy, both staff and residents. Everywhere is clean, Dad is very happy there, says he feels like he is on holiday. His health, mobility and well-being have improved immensely due to the hard working staff. It is such a relief to all the family knowing he is being looked after and is happy.
My father has been placed in Lindau for a period of respite. He seems happy and is enjoying the room he has and the food. He says the carers are always there to help.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2025Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 21 Jan 2026
The Registered Manager has challenged 4 inaccuracies and 1 opinion in the report, this has been ongoing since 06th November 2025. Sadly, the report had been published with the following...
There are no upcoming events for Lindau Residential Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Lindau Residential Home.
Accreditations
There are no accreditations posted yet for Lindau Residential Home.
Meet the Team (32)

Over the past few years Lindau has changed from Nursing to Residential and Natacha has made Lindau in to a warm caring "Home from Home" in which the residents can enjoy their later years and be content in knowing all their needs will be top priority.

Arjun holds an NVQ level 3 and level 4.

Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.

Akhil is a friendly and professional Team Leader, making sure our residents are content in the home.

Sulfi joined Lindau in July 2021. Sulfi holds an NVQ Level 3.

Camiya joined Lindau in February 2021. Camiya holds an NVQ level 3.

Abhishek (Abhi) joined Lindau in 2024. He has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.

She is loved by the residents and works well with the team.
Vidhya holds an NVQ level 3.

She also assists the managers throughout the week with paperwork, etc.
The residents love Jenny and are enjoying her home-cooked meals.

Jesna started with Lindau at the beginning of 2025 and is well-liked by the residents.
She is currently studying NVQ level 3.

Stephen joined Lindau in 2025 and gets along well with residents and staff.
He is currently studying NVQ level 3.

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.

Thilli joined us late in 2024 and holds NVQ Level 3

She is enthusiastic and willing to learn, making her popular with the residents.

Shadil joined Lindau in late 2025 and is currently training for his NvQ Level 2.

Antony joined Lindau in 2026 and is currently studying for his Level 2.

Gill joined Lindau in October 2020.

Tony joined Lindau in May 2021

Jenny joined Lindau in 2003

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.

Jamie has recently joined Lindau towards the end of 2025, and has fitted in well with the team and residents alike.

Sharon has just recently started in the Laundry, but is well known and liked by residents and staff.

He is getting on well with residents and has years of experience in property maintenance

Hayley joined Lindau in early 2026 and has fitted in well with colleagues and residents.

Jess is new to the team in 2026 and has fitted in great; residents are loving the variety of daily activities.
Frequently Asked Questions about Lindau Residential Home
What types of Care is Lindau Residential Home registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Lindau Residential Home have?
There are 37 Single Rooms.
What are the Facilities & Services at Lindau Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Lindau Residential Home to the centre of New Romney?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindau Residential Home to verify any information. View our terms and conditions. Lindau Residential Home has an Enhanced Service -more info.