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Lindau Residential Home

Lindau Residential Home, 104 Littlestone Road, New Romney, Kent TN28 8NH
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Lindau Residential Home, New Romney
Lindau Residential Home, New Romney
Lindau Residential Home, New Romney

The home became 'Lindau' when bought in December 1985 by Mr and Mrs Curtis Christie. The name comes from a city in Bavaria in the extreme South of Germany, freely translated in English means "a green and grassy plain filled with peace and tranquillity". Lindau is located within a small seaside town which is a 5 minute walk to the beach, good access to shops, public transport and other amenities....  

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Care Provided by Lindau Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 37 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,540 - £1,597£1,540 - £1,597
Residential Dementia Care£1,540 - £1,597£1,540 - £1,597
Fees include 24 hour care, 24 hour Nurse Call Bell system, Laundry service, Reside, all meals including snacks throughout the day, WIFI, daily housekeeping, TV license, Netflix

Fees exclude Chiropody services, Hairdresser, Newspaper/Magazines, Optician

Contact Lindau Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Care Excellence Ltd
  • Private Owned

Person in charge

  • Natacha Heyburn (Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (37)
  • Single Rooms with ensuite Wet Room (27)

Visiting

  • Protected mealtimes, no visiting between 12:30pm & 1:30pm, 5pm & 6pm

Parking

  • Parking is available at the front of the home.

Lindau Residential Home Reviews (81)

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9.9

Lindau Residential Home has a Review Score of 9.9 (9.945) out of 10, based on 29 reviews in the last 2 years. Over all time Lindau Residential Home has 81 reviews.

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Showing 81 reviews matching selected criteria
Review from J W (Daughter of Resident) published on 7 July 2026 Submitted via Postal Card
Overall Experience
My dad has been in Lindau since March, first 4 weeks where temporary, he felt so safe, happy and well cared for, he asked to stay. As a family we are relieved and happy he has setted well the staff and everyone who works there are brilliant, nothing is to much trouble making me and our family welcome.

Would strongly recommend

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Review from Mark F (Son of Resident) published on 29 June 2026 Submitted via Postal Card
Overall Experience

My 98 year old mother has been in the Lindau since December last year. It became very apparent a few months before, that she would need full time care very soon and we knew the Lindau for it's excellent reputation, so were keen for her to go there. They were able to take her at short notice and the transition from her long term home was handled with great care and she was soon settled into a comfortable new environment.

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Review from P B (Daughter-in-law of Resident) published on 19 June 2026 Submitted via Website
Overall Experience
My Mother in law is very well cared for. She has a lovely room and the house is very well kept. Its spotlessly clean and the staff are all lovely. For us as a family we wanted my Mother in law to feel safe and cared for. We feel Lindau goes above and beyond this.
My Mother in law is always saying how happy she feels living there. There are always lots of activities for the residents. The staff are very caring and you can see they love their job and are always striving to keep all the residents and their family members happy.

Management are very kind and helpful. They also have an open door policy which I think is key.

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Review from Lesley H (Respite Resident) published on 9 April 2026 Submitted via Website
Overall Experience

Thank you all very much for looking after me so well, I really appreciate the care and support you gave to me whilst in respite with you at Landau, I was comfortable and every need was attended to, a truly home from home

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Review from Gail C (Daughter of Resident) published on 4 February 2026 Submitted via Website
Overall Experience
I cannot speak highly enough of the care home my mum is in. From the moment she arrived, the level of care, kindness, and professionalism shown by every member of staff has been outstanding. They don't just provide care - they provide genuine compassion, dignity, and reassurance, not only to residents but to families as well.
The staff are incredibly knowledgeable and experienced, and it shows in everything they do. They understand individual needs, communicate clearly, and always go the extra mile to make sure residents feel safe, comfortable, and valued. Knowing my mum is in such capable hands gives our family complete peace of mind.

The home is exceptionally well run, and this is clearly down to the amazing manager. Their leadership, dedication, and hands-on approach create a warm, supportive environment where both staff and residents thrive. The manager is approachable, professional, and truly cares about the wellbeing of everyone in the home, which makes a huge difference.

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Review from S F (Daughter of Resident) published on 2 February 2026 Submitted via Website
Overall Experience

Mum is enjoying her time at Lindau and says all the carers are lovely. The staff are very interested in what Mum has to say and has taken time to talk to her about her photographs that she has taken in to display in her room. The staff quickly picked up on an infection Mum had and it was sorted by medical staff.

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Review from Cherril G (Daughter of Resident) published on 27 November 2025 Submitted via Postal Card
Overall Experience

My mother is very well,ooked after the staff are fantastic they are very kind when I go in I feel joy they do lots of activities I cant think of a better place for my mum I cared for her with the support husband for nearly three years and because of her disabilities and mentally not good I couldn't cope any more it's been such a relief because I was worrying about my own health plus my husband has been ill.

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Review from Christina M (Granddaughter of Resident) published on 17 November 2025 Submitted via Website
Overall Experience

Since moving my Grandma into Lindau, our family have been so impressed by the level of care and attention given to her. I've also found this goes beyond just duty, but they truly care about her and our family too. We visit regularly, with my two year old daughter, and are always welcomed with open arms, which is so important for our close family. The staff, led by the wonderful Tascha, are warm, friendly and easy to talk to - my toddler loves them all too. We have been impressed by the events and activities, and enjoy joining in with them. My Grandma had a recent hospital stay, due to an ongoing medical issue, and Lindau handled the situation perfectly. Since her return to Lindau, both her mental and physical state improved so rapidly, which has been incredible - she's 91! It was a big (and emotional) step moving our beloved Grandma into a care home, but we are so pleased to have found the perfect place for her. She's very happy about it too!

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Review from Andrew T (Son of Resident) published on 13 November 2025 Submitted via Postal Card
Overall Experience

Mum has been in Lindau care home for four months and couldn't be in a better place. She is very happy and well looked after. The staff are very friendly and professional. The care is excellent. Mum has a lovely room and feels very safe in the home. It gives me and my family peace of mind knowing that mum is so happy and well looked after.

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Review from Emma R (Daughter of Resident) published on 10 November 2025 Submitted via Postal Card
Overall Experience

I love this place! From the start, it's such a welcoming home, where everyone is treated as family. The staff have taken time to understand my mother and her individual needs, and she is so well looked after. Any issues or changes are communicated well to me and I just feel that they have her best interests at heart.

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Review from Lynne S (Daughter of Resident) published on 3 November 2025 Submitted via Website
Overall Experience
Walking through the front door at Lindau we immediately felt a warmth and security that we desperately needed for our mum who sadly was no longer able to live independently. The residents were all happily enjoying group activities in the spacious lounge area. A sense of family which was so important to us.
From the day mum moved to Lindau in August, her care has been exemplary. We are completely reassured of the highest regard to her health and well being from the most attentive, friendly and discreet care professionals. The home is organised, efficient, spotlessly clean and in good order. Plenty of activities both at Lindau and in the community. From quality meal option choices to inclusion in activity planning , residents are encouraged to put their ideas forward.
Family are welcomed without hesitation into the home and kept up to date and involved in every aspect of their loved one's welfare.

Our mum feels secure and relaxed knowing she can let go of the worries of the world.

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Review from W O (Daughter of Resident) published on 2 October 2025 Submitted via Website
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As soon as we visited Lindau we knew it was the right place for mum. The atmosphere is warm, friendly, homely and welcoming. It really is an amazing place with wonderful staff who really care . Staff seem really happy and it's so nice to see the lovely relationship they share with the residents. Mum has settled really well in the few weeks she has been there. A big thank you to everyone.

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Review from Terry P (Friend of Resident) published on 15 September 2025 Submitted via Postal Card
Overall Experience
Everybody so helpful, especially management and staff, such a lovely care home.

Residents all seem so happy and contented. If I ever needed to go to a care home, this is where I would love to come to.

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Review from K P (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience
My dad went into respite as my mum couldn't cope, due to going into hospital for an operation. He is struggling with Alzheimer's, and doesn't understand. He's had his moments in Lindau, but the staff have been fantastic. They have been very supportive to both my dad and myself. The communication is second to none both over the phone and in person.
Everytime I visit my dad, there is always something happening arts n crafts, music hour, quizzes and the list goes on.
I only hope when I get to being of said age, that Lindau is still running as I'd love to be able to stay with them.

I'm even thinking about volunteering there.

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Review from Mandy W (Daughter of Resident) published on 12 September 2025 Submitted via Website
Overall Experience

On our initial visit to Lindau we instantly felt the home had a friendly, relaxed and happy atmosphere. The rapport between the staff and residents was amazing. My mum was visited the following day at her home which helped to reassure her. We then had a few visits to introduce her to staff and familiarize her with the layout of the home. Mum joined in some of the many activities Lindau offers. The care mum has received since moving into Lindau has been excellent and she is very happy and settled. I would definitely recommend Lindau for anyone looking for care for their family members.

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Review from Aliesha N (Daughter of Resident) published on 11 September 2025 Submitted via Website
Overall Experience
Since my dad has been here he's made a great improvement. He is very happy and content here. Staff are wonderful. Everyone is friendly and nothing is too much trouble.

Staff genuinely care about everyone and make such an effort in every aspect.

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Review from Mandy J (Daughter of Resident) published on 13 June 2025 Submitted via Website
Overall Experience

Brilliant care home!!

Consistent, friendly but professional, care giving staff, who keep us informed of how our dad is, his needs, any changes in his behaviour and engages dad with activities in & outside the care home and provide him with a lovely room.

Thankyou

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Review from Heather S (Daughter of Resident) published on 13 May 2025 Submitted via Postal Card
Overall Experience
Both my parents started being cared for by Lindau about 3 years ago.

My dad died peacefully at Lindau last year. The staff are very kind and caring. We looked at several homes before we decided on Lindau, and don't regret it one bit. They go above and beyond for their residents.

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Review from M H (Son of Resident) published on 1 May 2025 Submitted via Postal Card
Overall Experience

We cannot praise Lindau Home and staff enough, we are local to the home and pop in regularly to visit Dad. Everyone is always happy, both staff and residents. Everywhere is clean, Dad is very happy there, says he feels like he is on holiday. His health, mobility and well-being have improved immensely due to the hard working staff. It is such a relief to all the family knowing he is being looked after and is happy.

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Review from Richard H (Son of Resident) published on 24 April 2025 Submitted via Postal Card
Overall Experience

My father has been placed in Lindau for a period of respite. He seems happy and is enjoying the room he has and the food. He says the carers are always there to help.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 September 2025
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 21 Jan 2026

    The Registered Manager has challenged 4 inaccuracies and 1 opinion in the report, this has been ongoing since 06th November 2025. Sadly, the report had been published with the following...

Upcoming Events

There are no upcoming events for Lindau Residential Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Lindau Residential Home.

Accreditations

There are no accreditations posted yet for Lindau Residential Home.

Meet the Team (32)

Natacha Heyburn
Natacha HeyburnJob Title:Registered ManagerJoined: 2014
Natacha has been at Lindau since 2014 and during that time has gained a Level 5 in Health and Social Care along with all other areas of mandatory training. She has strong leadership and is greatly devoted to providing care to the residents and promoting their human rights.

Over the past few years Lindau has changed from Nursing to Residential and Natacha has made Lindau in to a warm caring "Home from Home" in which the residents can enjoy their later years and be content in knowing all their needs will be top priority.

Arjun Tom
Arjun TomJob Title:Deputy ManagerJoined: 2021
Arjun joined the team in August 2021, Arjun progression since joining the team has been amazing and works hard to make sure the home is a safe place for all our residents.

Arjun holds an NVQ level 3 and level 4.

Samuel McMullin
Samuel McMullinJob Title:Operations ManagerJoined: 2021
Sam really enjoys working with the elderly and helping people. Sam has NVQ level 3.

Sam is a joy to work with and all the residents love him, we are truly blessed to have such a wonderful person.

Akhil Binoy
Akhil BinoyJob Title:Team LeaderJoined: 2021
Akhil joined Lindau in June 2021, Akhil holds an NVQ level 3.

Akhil is a friendly and professional Team Leader, making sure our residents are content in the home.

Sulfikar Salim
Sulfikar SalimJob Title:Team LeaderJoined: 2021

Sulfi joined Lindau in July 2021. Sulfi holds an NVQ Level 3.

Camiya Dsilva
Camiya DsilvaJob Title:Team LeaderJoined: 2021

Camiya joined Lindau in February 2021. Camiya holds an NVQ level 3.

Abhishek Poovathinkal
Abhishek PoovathinkalJob Title:Team LeaderJoined: 2024

Abhishek (Abhi) joined Lindau in 2024. He has 2 years of experience in Health & Social Care. Abhi is currently working towards his NVQ Level 3.

Vidhya Soman
Vidhya SomanJob Title:Team LeaderJoined: 2023
Vidhya has been with us for 3 years as a carer and has stepped up to become a Team Leader.
She is loved by the residents and works well with the team.

Vidhya holds an NVQ level 3.

Jennifer Stone
Jennifer StoneJob Title:Cook & Manager assistantJoined: 2023
Jenny manages the kitchen as well as cooking meals alongside Jamie.
She also assists the managers throughout the week with paperwork, etc.

The residents love Jenny and are enjoying her home-cooked meals.

Jesna Jalal
Jesna JalalJob Title:Team LeaderJoined: 2025

Jesna started with Lindau at the beginning of 2025 and is well-liked by the residents.

She is currently studying NVQ level 3.

Stephen Mukhui
Stephen MukhuiJob Title:Team LeaderJoined: 2025

Stephen joined Lindau in 2025 and gets along well with residents and staff.

He is currently studying NVQ level 3.

San Sabu Joseph
San Sabu JosephJob Title:Health Care AssistantJoined: 2023

San joined Lindau on 15th January 2023, San holds a Nursing Degree in her home country of India.

Debra Sayce
Debra SayceJob Title:Health Care AssistantJoined: 2022

Debra joined Lindau in April 2022, Debra holds an NVQ Level 3.

Donna Field
Donna FieldJob Title:Health Care AssistantJoined: 2023

Dee has over 15 years of experience in Health and Social Care, Dee holds an NVQ level 3.

Beema Panathukudy
Beema PanathukudyJob Title:Health Care AssistantJoined: 2024

Beema joined Lindau in April 2024, Beema has 1 year of experience in Health & Social Care and is currently working towards her NVQ Level 3.

Jack Pantrey
Jack PantreyJob Title:Health Care AssistantJoined: 2024

Jack is completely new to care, he has a passion for looking after the elderly. Jack is starting his NVQ Level 2.

Shelia Yarnell
Shelia YarnellJob Title:Health Care AssistantJoined: 2024

Shelia joined the team in 2024, Sheila has years of experience in Health & Social Care, Sheila holds an NVQ Level 3.

Joji Siju
Joji SijuJob Title:Health Care AssistantJoined: 2023

Joji joined Lindau on 15/01/2023, Joji holds a Nursing Degree from her home country of India.

Sivakumar Sadanandan Pillai
Sivakumar Sadanandan PillaiJob Title:Health Care AssistantJoined: 2024

Siva holds NVQ level 3 in Health and Social care, and is committed to make sure all residents are happy and well looked after.

Thillini Lokeshwara
Thillini LokeshwaraJob Title:Health Care AssistantJoined: 2024

Thilli joined us late in 2024 and holds NVQ Level 3

Nicole Vane
Nicole VaneJob Title:Health Care AssistantJoined: 2025
Nicole joined Lindau in 2025 and is currently studying for NVQ level 2.

She is enthusiastic and willing to learn, making her popular with the residents.

Shadil Pulikkal
Shadil PulikkalJob Title:Health Care AssistantJoined: 2025

Shadil joined Lindau in late 2025 and is currently training for his NvQ Level 2.

Antony Thomas
Antony ThomasJob Title:Health Care AssistantJoined: 2026

Antony joined Lindau in 2026 and is currently studying for his Level 2.

Gillian Talbot
Gillian TalbotJob Title:HousekeeperJoined: 2020

Gill joined Lindau in October 2020.

Antony Thompson
Antony ThompsonJob Title:GardenerJoined: 2021

Tony joined Lindau in May 2021

Jenny Walkingshaw
Jenny WalkingshawJob Title:Wellbeing CompanionJoined: 2003

Jenny joined Lindau in 2003

Tracy Atkinson
Tracy AtkinsonJob Title:Kitchen AssistantJoined: 2023

Tracy joined Lindau in 2023, Tracy works in the kitchen preparing all the resident's food choices and menus.

Jamie Anderton
Jamie AndertonJob Title:CookJoined: 2025

Jamie has recently joined Lindau towards the end of 2025, and has fitted in well with the team and residents alike.

Sharon Oram
Sharon OramJob Title:Laundry PersonJoined: 2026

Sharon has just recently started in the Laundry, but is well known and liked by residents and staff.

Martin Cotton
Martin CottonJob Title:Maintenance personJoined: 2026
Martin has recently joined Lindau.

He is getting on well with residents and has years of experience in property maintenance

Hayley Cotton
Hayley CottonJob Title:House KeepingJoined: 2026

Hayley joined Lindau in early 2026 and has fitted in well with colleagues and residents.

Jessica Hussey
Jessica HusseyJob Title:Activities CoordinatorJoined: 2026

Jess is new to the team in 2026 and has fitted in great; residents are loving the variety of daily activities.

Frequently Asked Questions about Lindau Residential Home

What types of Care is Lindau Residential Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Lindau Residential Home have?

There are 37 Single Rooms.

What are the Facilities & Services at Lindau Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Lindau Residential Home to the centre of New Romney?

1.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Lindau Residential Home to verify any information. View our terms and conditions. Lindau Residential Home has an Enhanced Service -more info.