Lulworth House Residential Care Centre

Queens Avenue, Maidstone ME16 0EN
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9.9 52 Reviews
  • Lulworth House Residential Care Centre, Maidstone
Lulworth House provides residential care for up to 38 people living with a Dementia. The 1920s Home retains a lot of character, while providing modern facilities to suit the needs of residents. The friendly team members are dedicated to creating a ‘home from home’ feel and helping residents live as independently as possible.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or short-term placements. Physiotherapy services also help with improving peoples’ strength, avoiding or reducing falls, contractures, and improved overall well-being.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1450
  • Self-Funded Residential Dementia Care: £1300 – £1450
  • RESPITE Self-Funded Residential Care: £1300 – £1400
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1400

Hairdressing, Chiropody and Physiotherapy are charged separately.

These prices are only a guideline, please contact Lulworth House Residential Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Catherine Singh (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • There is a small car park to the front of the building and on-street parking available.

Lulworth House Residential Care Centre Reviews (52)

9.9

Lulworth House Residential Care Centre has a Review Score of 9.9 (9.892) out of 10, based on 14 reviews in the last 2 years.
Over all time Lulworth House Residential Care Centre has 52 reviews.

Overall Experience
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Date Published
  • 52
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  • 14
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Reviewer Connection to Lulworth House Residential Care Centre
  • 22
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Total of 52, showing 21-40
Review from R C (Son of Resident) published on 10 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home appears to be clean with attentive and motivated staff. Despite restrictions due to covid the home has continued to be as flexible as possible when arranging visits for family members.
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you for taking the time to write this review, which will be gratefully received by the team at the home. I am happy to hear that they have managed to be flexible with the visiting arrangements for you to maintain what we all recognise to be much needed contact with your mother. We look forward to a time when all covid restrictions can be lifted and we can once again open our doors to all our relatives with no restrictions in place.


With kind regards

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Review from N J (Daughter of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review covers my experience through the lockdown and it's difficult to comment on the cleanliness and food as I have not been inside the home. The management and staff have been amazing during this difficult time. Keeping the days interesting for residents with activities and stimulation. The safety
and care of residents and staff have been of a very high standard and they couldn't have done more. I've been kept regularly updated and had weekly zoom meeting with my mum.
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you so much for this positive review. We are so glad you feel the team have managed so well through this difficult time. I know they have worked so hard to keep everybody engaged and happy whilst doing their very best to keep them safe as well, and to keep in touch with family members. I will pass your comments on to the team and we hope to be able to invite families back into the home as soon as possible. With kind regards.

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Review from Paul G (Son of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly and polite.
Reply from Jacqui Shuttleworth, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you for taking the time to complete this review. I am really pleased to hear you find our team friendly. The team strive to promote a friendly and happy atmosphere for all people living in and visiting the home and they will be pleased to know their efforts have been recognised. With very kind regards.

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Review from P C (Husband of Resident) published on 29 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was very comfortable at Lulworth House. She found that the staff were respectful and attentive, swift to help her when necessary. After she left she initially missed the friendly action at the home.
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you for taking the time to leave your positive review of Lulworth House, it is lovely to hear that your experience was a positive one and I am sure that should your wife need to visit again, you will both feel much more at ease knowing that she will be treated kindly and with respect. They are indeed a great team of people working at the home - here at Nellsar we are very proud of the service we offer and of our hard-working staff and manager.

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Review from Richard S (Nephew of Resident) published on 3 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Auntie has been looked after with the utmost care, respect and compassion. She is always clean and well dressed. All the staff do an amazing job, they always make us welcome and keep us updated with any changes in Auntie's medication or her general health and mood. There are always plenty of activities
for the residents and they can participate if they wish. We can’t praise Lulworth enough for the care and love they give, it definitely has a family feeling about it. The decor is also amazing, it has had a lot of thought put into it, making residents feel they are at home.
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you for the positive feedback regarding you and your auntie's experience of Lulworth House. We are always pleased to hear how we are doing and of course, delighted to hear that we have got it right.
The staff team are truly a lovely bunch of kind, caring and professional individuals, who all work so very hard and with such dedication to achieve that home from home feeling. Here at Nellsar, we are immensely proud of every single staff member from the Manager who leads her team from the front to all the individual staff and departments, each one every bit as important as the other in ensuring that the home achieves the highest quality and standards we can. Thank you.

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Review from Wendy T (Daughter of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has lived at Lulworth House for five-plus years. He has Alzheimer's. The care and support he receives is fantastic. The love that is shown to all residents is wonderful to see and each person is treated as an individual. The key thing for me is that the carers really help Daddy to flourish
in his situation. He is thriving under the care of this brilliant team. Thank you all so much.
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre

Hi Wendy, thank you for taking the time to leave us your review of the service provided at Lulworth House, it really means so much to us to know that you and your Dad are pleased with the care provided, it reassures us that we are getting it right! The team at Lulworth as you say are truly amazing and they strive endlessly to ensure that a high standard of care is maintained whilst ensuring the home from home feel isn't lost. Catherine and her wonderful staff will be really pleased to read your review. Thank you.

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Review from Robert P (Son of Resident) published on 28 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a resident and since she moved to Lulworth House I have been consistently impressed with the standard of care given to her from all the staff. I feel absolutely reassured that she is well looked after at all times and treated with compassion and dignity.
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre

Dear Robert - thank you for your positive feedback regarding Lulworth House care home. I fully understand how important it is to feel reassured about the care your Mum receives and the need to know that she is treated with full respect and dignity at all times. The staff team at the home are a smashing team, they are kind and caring individuals who are proud of the high standards they deliver for the residents - a very warm and caring environment - well managed by Catherine. Thank you for taking the time to review the home - the staff will appreciate this.

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Review from Hilary C (Daughter-in-law of Resident) published on 27 March 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After 21 months of joining the Lulworth family, we now don't know how we would manage without them! All staff at all levels are angels, they are caring and supportive to us, the families, as well as our loved ones (we have witnessed how difficult their jobs can be 1st hand). Plus, Lulworth's new re-vamp
is great improvement all round - keep it up. Residents' family support meetings and interactive me are so important to us too.
(Like all care homes, still too expensive though!)
Reply from Silvia Barret, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you so much for taking the time to review our care home. We are so pleased that you feel that Lulworth Team is supportive and caring. All your kind words are so important to us.

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Review from Jeffrey H (Brother of Resident) published on 26 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother is treated with kindness and good care. All the staff we have are very pleasant and friendly. It was lucky you had a vacancy when we needed one.
Reply from Gillian Dixon, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you for taking the time to provide your feedback. We are pleased to have been able to offer your brother the vacancy and to know that you are happy with the services we provide. Thank you.

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Review from Gareth B (Brother of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found all staff to be extremely caring and helpful, who go the extra mile at all times to keep all residents in a happy, comfortable, environment. The food and drinks provided are excellent and plentiful. The indoor activities and external excursions are well organised and brilliant. If medical
attention is required for any resident, it is organised very quickly and efficiently, family members are contacted and informed of the situation without delay.
Reply from Silvia Barret, Operations & Compliance Manager at Lulworth House Residential Care Centre

Thank you very much for taking the time to review our services. Your opinion is very important to us.

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Review from A B (Daughter of Resident) published on 21 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff of Lulworth House have made the transition for my 92 year old father from independent living to a care home as comfortable as possible.
Great effort is made to treat him with respect and to find out how to engage him following a stroke which severely affected him. It resulted
in him being diagnosed with vascular dementia and suffering from visual and hearing loss. He is very settled now and enjoying his new surroundings. I am very happy he is in such a safe and caring environment.
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Review from Debra A (Daughter of Resident) published on 22 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been living at Lulworth House since February 2019. The standard of care and the staff are excellent. The staff are all so friendly and approachable. I viewed other homes before Lulworth, but the level of cleanliness, atmosphere and general observations were nowhere near the standard at
Lulworth. I feel totally confident in my choice and feel secure that my mum will spend the rest of her life in a safe, loving caring environment.
Reply from Kirstie Newell, Marketing at Lulworth House Residential Care Centre

Dear Debra, thank you for your lovely review of Lulworth House. We kindly welcome all feedback, as it is invaluable to us in supporting our Continuous Improvement Programme. We really appreciate you taking the time to share your experience with us and are delighted that you are so happy with the Home and the quality of care your mum is receiving.

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Review from John J (Husband of Resident) published on 25 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sadly my wife passed away on the 28th December. She had been a resident at Lulworth for almost two years. In that time I could not have wished for a better care home or staff. This is more of a thank you to all who work there.
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Review from David H (Husband of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife is being well-taken care of and treated with dignity and compassion.
The staff do a good job under difficult conditions and always welcoming to visitors.
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Review from Barrie I (Son of Resident) published on 9 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
In the short time my mother has been in Lulworth House I am convinced that she is in the best place for her needs and care. I have found the staff very friendly and caring. There are a lot of activities and entertainment to keep the residents happy.
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Review from Margaret G (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been here since January this year and we are very pleased with the level of care and kindness he receives from all the staff, in what is often a challenging environment. We are aware of all the work that goes on "behind the scenes" by the staff for all the residents. Any issues or concerns
have been dealt with immediately and professionally by a very caring manager.
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Review from David B (Friend of Resident) published on 18 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A well-run care centre. Always a warm, friendly welcome when visiting.
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Review from Susan P (Niece of Resident) published on 13 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited Lulworth House my immediate impressions were of how clean, bright and friendly it was. The staff were very supportive and caring towards my Uncle and us as a family. The staff were always accommodating and helpful. I would truly recommend this home to friends and family.
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Review from Alice M (Friend of Resident) published on 11 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Could find lost property quicker.
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Review from J B (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am satisfied with the care and quality of the home new manager brilliant. Still high standards the new manager is keeping plenty of things to do and new staff extremely brilliant.
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Current Review Score: 9.9 (9.892)

Overview of Review Score

The Review Score of 9.9 (9.892) out of 10 for Lulworth House Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.892 for Lulworth House Residential Care Centre is calculated as follows: ( (150 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 167 Ratings = 4.892
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Lulworth House Residential Care Centre is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

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Meet the Team (2)

Catherine

Catherine Singh

Job Title: Registered Manager Joined: 2017

"Hello, my name is Catherine Singh and I am the Registered Manager of Lulworth House Residential Care Home. Situated on the outskirts of Maidstone, Lulworth House offers bright and spacious accommodation and has 38 single rooms, six of which have en-suite facilities.


I took up my position as Manager in December 2017 and have worked with my staff team to ensure that there is a strong family-orientated atmosphere and residents are made to feel at home. Person-centred care is central to the Lulworth House philosophy – ensuring that the needs of our residents are met is of utmost importance to us.


We run regular residents’ meetings, which give us the opportunity to receive feedback from our residents about the care they receive within our Home and any new suggestions they may have for activities and trips. It also gives them the opportunity to express their thoughts and preferences.


We have a full and exciting in-house activity programme and we employ three Recreation & Well-Being Champions who provide both group sessions and one-to-one activities for each resident throughout the week. They ensure that sessions are relevant and tailored to each individual.


Each week we have a variety of organised activities including exercise classes, musical sessions and arts and crafts, and we have regular events and entertainments to which all relatives are invited.  We also have a sensory room, a monthly cinema club and a regular ‘pub afternoon’ for all residents. Our Well-Being Team are on hand to deliver one-to-one relaxation sessions, including massage or aromatherapy, which greatly improve the holistic health of our residents.


Lulworth House has its own minibus and we offer regular trips both locally and further afield, with residents choosing the places they would like to visit – often remembering their own past cherished experiences and re-visiting places they would like to see again.


We have a coffee shop for residents and relatives, where they can enjoy a coffee and cake, and this has proved very popular, especially during the warm summer months. We have also re-designed our garden, introducing raised beds to encourage residents who enjoy gardening to get involved in the planting and growing of flowers, vegetables and fruit.


We run a rigorous staff training programme to guarantee the high standards of care within our Home and ensure we are able to provide dignity in care. We also provide weekly one-to-one key worker sessions which help to build the relationships, trust and confidence between staff and residents. We place great emphasis on getting to know our residents and having a good understanding of their background and life history, as this enables us to personalise our approach for each individual.


Lulworth House also places great importance on the input and involvement of relatives and we hold regular relatives’ support meetings to provide much-needed support and contact with other relatives. Lulworth operates an open-door policy for all relatives and we always welcome and value the input in their loved one’s care."

Katja

Katja Osmotherly

Job Title: Nourishment and Social Wellness Coordinator Joined: 2005

"I first started working at Lulworth House in 2005. I have done a bit of everything; I started as a Carer, then worked up to a Senior Carer position. I moved into the Activities team after having my first child, then stepped up to work as the Chef for a while. I also reverted back to a Caring or Senior role in between each job change. I have also worked some stand-in shifts throughout my time here, to cover those in the Laundry and Kitchen as needed. The best part about the team at Lulworth is that we are like a family; we are all loved and appreciated. Everyone is their own individual person and people are helped to grow and develop themselves in ways which support them as an individual.


Having had my second child, we found that the shift pattern of a Caring or Senior role was not working for us as a family and I developed into the new role of Nourishment and Social Wellness Coordinator which I have been for a few years now and enjoy it so much! I love running our baking club, I work out their MUST scores and refer our residents to the dietician team or SALT team as needed and deal with them for each review. I wrote the menus using the likes and dislikes of our residents and I keep their nutrition care plans up-to-date by reviewing them each month and adding any changes. I also enjoy support the Care team during mealtimes by serving the residents their meals in the dining room, which we strive to keep as enjoyable and person centred as possible. Supporting their choices and likes and dislikes where possible.
 
The training I have received over the years is extensive. I have completed all of the mandatory trainings within each role, and I have also worked through my NVQ Level 2 and 3 in Care. I have, in the past, been the in-house Moving and Handling trainer. I am currently the in-house Infection Control Trainer and hope to complete the next Food Hygiene Train the Trainer course soon, which was cancelled at the beginning of the Covid outbreak. I also have been on many trainings with Leni Wood (Nutrition and Wellness Manager) which are more about the food side of my role, including becoming Hydration Champion and enjoying taking part in the Nellsar Chef Masterclasses on Zoom which were put together during this year. 
 
The part I enjoy most about my Nourishment and Social Wellness role is that the residents at Lulworth see me differently to the Carers and a lot of them recognise that my job is based not only around food but also time. We are able to enjoy chatting during mealtimes and I can ask them how they slept or if they enjoyed the options available. It is a much more holistic approach to serving their meals and they appreciate that I am always available for them to give them something they desire and get it ordered in if it something we don't usually store. 
 
Lulworth has changed a lot in the years I have been working there; there has been multiple changes in management who all have put their own mark on the Home. Our Home Manager Catherine Singh is a brilliant manager and she has brought such a lovely environment into Lulworth during her years with us. She is very supportive of both the residents and the staff and willing to work to people's strengths. Catherine has made the Home beautiful; the back garden outside the dining room has been made resident-friendly and flat, and the decking was changed to a nice area with astro turf and raised flower beds. It has given the residents such a lovely place to enjoy outdoor activities and parties in the warmer months.


With my job role, a big improvement is that the external professionals (like the Dietician Team and the SALT Team) are supportive and so happy with the care we give and how we follow instruction. The Dietician Team in particular always mention how good it is to have one point of contact within the Home rather than speaking to a different person each time they ring. They often mention that they are confident that the care we give is to a high standard.


I am very proud to have completed all my training over the years; I have always felt really supported by the team around me. I am improving my cake decorating skills, baking and also my piping techniques through running a regular baking club with the residents, which is great fun. In the future, I look forward to gaining more knowledge that will help me improve the foods and menu's offered to the residents."

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