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Lulworth House Residential Care Centre

Queens Avenue, Maidstone, Kent ME16 0EN
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Very happy with the care Mum receives. The staff are amazing and look after all of Mum's needs.Tracey J(Daughter of Resident/Service User)
Lulworth House Residential Care Centre, Maidstone
Mum has been so happy since moving to Lulworth House and has a fantastic quality of life.Lucy M(Daughter of Resident/Service User)
Lulworth House Residential Care Centre, Maidstone
The staff are friendly and talk to the residents with respect.Tracey J(Daughter of Resident/Service User)
Lulworth House Residential Care Centre, Maidstone

Lulworth House provides residential care for up to 38 people living with a Dementia. The 1920s Home retains a lot of character, while providing modern facilities to suit the needs of residents. The friendly team members are dedicated to creating a ‘home from home’ feel and helping residents live as independently as possible.

The Home also employs a Physiotherapist to support residents with rehabilitation, including bespoke packages for day care or...  

Care Provided by Lulworth House Residential Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Dementia Care£1,300 - £1,450N/A

Hairdressing, Chiropody and Physiotherapy are charged separately.

Contact Lulworth House Residential Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tracey Edwards(Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Single Rooms with ensuite Wet Room (5)

Visiting

  • The home maintain an open-hours visiting policy, which means relatives and friends welcome to drop by and see loved ones at any time. Families always welcome to join relatives for afternoon tea or lunch if booked in advance.

Parking

  • There is a small car park to the front of the building and on-street parking available.

Lulworth House Residential Care Centre Reviews (57)

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9.8

Lulworth House Residential Care Centre has a Review Score of 9.8 (9.832) out of 10, based on 16 reviews in the last 2 years. Over all time Lulworth House Residential Care Centre has 57 reviews.

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Showing 57 reviews matching selected criteria
Review from Margaret G (Daughter of Resident) published on 6 August 2018 Submitted via Postal Card
Overall Experience

My father has been here since January this year and we are very pleased with the level of care and kindness he receives from all the staff, in what is often a challenging environment. We are aware of all the work that goes on "behind the scenes" by the staff for all the residents. Any issues or concerns have been dealt with immediately and professionally by a very caring manager.

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Review from David B (Friend of Resident) published on 18 July 2018 Submitted via Postal Card
Overall Experience

A well-run care centre. Always a warm, friendly welcome when visiting.

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Review from Susan P (Niece of Resident) published on 13 July 2018 Submitted via Postal Card
Overall Experience

When I first visited Lulworth House my immediate impressions were of how clean, bright and friendly it was. The staff were very supportive and caring towards my Uncle and us as a family. The staff were always accommodating and helpful. I would truly recommend this home to friends and family.

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Review from Alice M (Friend of Resident) published on 11 July 2018 Submitted via Postal Card
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Could find lost property quicker.

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Review from J B (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card
Overall Experience

I am satisfied with the care and quality of the home new manager brilliant. Still high standards the new manager is keeping plenty of things to do and new staff extremely brilliant.

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Review from Tracy W (Daughter of Resident) published on 7 February 2018 Submitted via Website
Overall Experience
My mum has been at Lulworth House for over 3 years. During all that time and although her condition (Vascular dementia) has worsened as expected, the staff are fantastic and all so helpful. Management are very approachable and very open should a query arise.

I could not be happier with the care given to mum and the love and support given to me and my family.

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Review from Yvonne S (Wife of Resident) published on 17 August 2017 Submitted via Postal Card
Overall Experience

My experience of Lulworth House has always been good and it has even got better over the years. At this time, the management and staff are excellent. I never cease to be impressed by the patience and dedication shown by the carers of the residents, sometimes in very demanding situations as the carers seem to remain, long term, which in itself is a good recommendation.

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Review from J B (Son of Resident) published on 22 July 2017 Submitted via Postal Card
Overall Experience
My mother deteriorated really quickly and on entering this home, has been really well looked after. The staff all do their very best in any way possible always happy and cheerful. The food etc is very good although mum is refusing to eat very much.

The staff monitor her intake and encourage her to eat by supplying her with her favourite dishes and drinks. All in all, I have no complaints whatsoever.

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Review from H P (Daughter of Resident) published on 3 July 2017 Submitted via Postal Card
Overall Experience

Lulworth House Residential Care Centre. Mum has thrived since being a resident. All her needs are met from personal care, social times, medical issues and general dignity and respect. The care manager is brilliant and outstanding in ever way.

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Review from Sharon W (Daughter of Resident) published on 26 June 2017 Submitted via Postal Card
Overall Experience
Mum settled well. She has made new friends and enjoys many of the activities arranged.
The staff are always helpful, nothing seems too much trouble. Always met with a smile, and always an offer of a drink and biscuit on a visit.

I myself work in partnership with Adult Social Services. In my opinion, Lulworth was definitely the right choice, knowing Mum was safe and well cared for. Importantly, having friends around her and having a bit of fun too.

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Review from L W (Son of Resident) published on 14 June 2017 Submitted via Postal Card
Overall Experience

Since my mother has been at home I have seen an improvement in her well being. She has made friends and the staff are all committed to providing the best services possible. I have no worries with my mother being in the home she is well looked after.

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Review from M M (Daughter of Resident) published on 25 January 2017 Submitted via Postal Card
Overall Experience
My mum stayed at Lulworth House for respite during December.
I visited most days at different times of the day.

The staff were all very nice and helpful. My mum seemed to be happy and enjoyed joining in with all the activities that were going on.

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Review from Carol I (Daughter of Resident) published on 10 June 2016 Submitted via Postal Card
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Visited mother, staff seem very happy and helpful and caring when I visit. The lady feeding mum was very patient.

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Review from Mel J (Daughter of Resident) published on 2 June 2016 Submitted via Postal Card
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Mum moved into Lulworth House in March. Although she has only been there 2 months, the staff have helped her settle in well.

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Review from Jean H (Wife of Resident) published on 25 May 2016 Submitted via Postal Card
Overall Experience

I looked at many homes this one had residents who were walking and talking and generally partaking in life, a lot of other homes did not. It is well run and residents and relatives are consulted on a regular basis. It has a happy atmosphere.

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Review from Martin J (Son of Resident) published on 9 May 2016 Submitted via Postal Card
Overall Experience

My dad has been at Lulworth House in Maidstone Kent coming up for a year and dad is very happy and I am very happy too. The staff work very hard and are busy all the time. Lulworth House is always clean and the food is very nice too, they make you feel very welcome and the moment you arrive. Great bunch.

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Review from Jean H (Wife of Resident) published on 22 March 2016 Submitted via Postal Card
Overall Experience

An old building of faded grandeur. All the staff are excellent and do a good job. Bathrooms and bedrooms need updating, better bedspreads and curtains. Fabric very old and faded. Atmosphere in home very relaxed and happy. As it is an E.M.I home, patients can be trying at times. Staff cope very well with this. I could not do this job, so do not wish to criticise the carers.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 March 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (24) & Events (0)

News
  • 30 Jul 2026

    Here at our Care Home in Maidstone, our residents have had a fantastic time preparing for our annual Summer Party, getting involved in a variety of creative activities in the...

  • 25 Jun 2026

    Our residents at our Care Home in Maidstone were delighted to welcome Pendall, our much-loved Pets as Therapy dog, for a special visit. Pendall enjoyed plenty of cuddles and attention,...

  • 11 Jun 2026

    This year’s Love to Care Art Competition gave Nellsar residents and team members the chance to work together on inspirational artwork featuring the words ‘Love to Care’. We are delighted...

Upcoming Events

There are no upcoming events for Lulworth House Residential Care Centre.

Awards / Recognitions (7)

  • 30 Jan 2026Recipient: Nellsar Care Homes
  • 30 Jun 2021Recipient: Nellsar Care Homes
  • 28 Feb 2020Recipient: Nellsar Care Homes

Accreditations

There are no accreditations posted yet for Lulworth House Residential Care Centre.

Meet the Team (2)

Tracey Edwards
Tracey EdwardsJob Title:Home ManagerJoined: 2026

Tracey joined Lulworth House in May 2026, bringing with her over 20 years of experience within the care home sector.

Lulworth House is known for its welcoming, homely atmosphere and strong sense of community, and Tracey is dedicated to ensuring this continues to flourish for residents, families, and staff alike.

She is passionate about delivering compassionate, person-centred care and takes pride in working alongside a team that consistently demonstrates empathy, kindness, and professionalism. Tracey strongly believes that Lulworth House is, above all, the residents’ home, where every individual is treated with dignity, respect, and understanding.

Guided by Nellsar’s values, Tracey is committed to creating a safe, supportive environment where residents feel valued and empowered to live as independently as possible. She encourages open communication, ensuring that residents and their families are listened to and involved in shaping daily life within the home.

In her role, she focuses on maintaining high standards of care in line with Care Quality Commission expectations, while fostering a culture of continuous learning, accountability, and inclusion across the service.

Katja Osmotherly
Katja OsmotherlyJob Title:Nourishment and Social Wellness CoordinatorJoined: 2005

"I first started working at Lulworth House in 2005. I have done a bit of everything; I started as a Carer, then worked up to a Senior Carer position. I moved into the Activities team after having my first child, then stepped up to work as the Chef for a while. I also reverted back to a Caring or Senior role in between each job change. I have also worked some stand-in shifts throughout my time here, to cover those in the Laundry and Kitchen as needed. The best part about the team at Lulworth is that we are like a family; we are all loved and appreciated. Everyone is their own individual person and people are helped to grow and develop themselves in ways which support them as an individual.

Having had my second child, we found that the shift pattern of a Caring or Senior role was not working for us as a family and I developed into the new role of Nourishment and Social Wellness Coordinator which I have been for a few years now and enjoy it so much! I love running our baking club, I work out their MUST scores and refer our residents to the dietician team or SALT team as needed and deal with them for each review. I wrote the menus using the likes and dislikes of our residents and I keep their nutrition care plans up-to-date by reviewing them each month and adding any changes. I also enjoy support the Care team during mealtimes by serving the residents their meals in the dining room, which we strive to keep as enjoyable and person centred as possible. Supporting their choices and likes and dislikes where possible.
 
The training I have received over the years is extensive. I have completed all of the mandatory trainings within each role, and I have also worked through my NVQ Level 2 and 3 in Care. I have, in the past, been the in-house Moving and Handling trainer. I am currently the in-house Infection Control Trainer and hope to complete the next Food Hygiene Train the Trainer course soon, which was cancelled at the beginning of the Covid outbreak. I also have been on many trainings with Leni Wood (Nutrition and Wellness Manager) which are more about the food side of my role, including becoming Hydration Champion and enjoying taking part in the Nellsar Chef Masterclasses on Zoom which were put together during this year. 
 
The part I enjoy most about my Nourishment and Social Wellness role is that the residents at Lulworth see me differently to the Carers and a lot of them recognise that my job is based not only around food but also time. We are able to enjoy chatting during mealtimes and I can ask them how they slept or if they enjoyed the options available. It is a much more holistic approach to serving their meals and they appreciate that I am always available for them to give them something they desire and get it ordered in if it something we don't usually store. 
 

Lulworth has changed a lot in the years I have been working there; there has been multiple changes in management who all have put their own mark on the Home. Our Home Manager Catherine Singh is a brilliant manager and she has brought such a lovely environment into Lulworth during her years with us. She is very supportive of both the residents and the staff and willing to work to people's strengths. Catherine has made the Home beautiful; the back garden outside the dining room has been made resident-friendly and flat, and the decking was changed to a nice area with astro turf and raised flower beds. It has given the residents such a lovely place to enjoy outdoor activities and parties in the warmer months.

With my job role, a big improvement is that the external professionals (like the Dietician Team and the SALT Team) are supportive and so happy with the care we give and how we follow instruction. The Dietician Team in particular always mention how good it is to have one point of contact within the Home rather than speaking to a different person each time they ring. They often mention that they are confident that the care we give is to a high standard.

I am very proud to have completed all my training over the years; I have always felt really supported by the team around me. I am improving my cake decorating skills, baking and also my piping techniques through running a regular baking club with the residents, which is great fun. In the future, I look forward to gaining more knowledge that will help me improve the foods and menu's offered to the residents."

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