Lulworth House Residential Care Centre

Queens Avenue, Maidstone ME16 0EN

Lulworth House Residential Care Centre, Maidstone, Kent
Lulworth House Residential Care Centre, Maidstone, Kent
Lulworth House Residential Care Centre, Maidstone, Kent

Lulworth House is a residential Home in Maidstone, providing residential care for people with Alzheimer’s and dementia.
Originating around the 1920s, the home and the front of the house has kept much of its original character, while the inside provides modern facilities to suit the needs of residents.

There are both single rooms and double ‘companion’ rooms – some of which have en-suite facilities. Families are encouraged to personalise the rooms of residents and staff do all they can to create a ‘home from home’ and help people live as independently as possible.

There is a friendly atmosphere at Lulworth House, and the activities co-ordinator runs a varied calendar of events that includes games, quizzes, sing-songs, cream tea dances, summer parties and barbeques. The home also holds regular film nights, as well as a monthly entertainment evening with visits from professional performers.

There is a pleasant and spacious dining room, and residents are able to vary their seating arrangements and dine with different people. The qualified head chef prepares delicious home-cooked food, while also catering for anyone with special dietary requirements.

Group: Nellsar Care Homes

Person in charge: Catherine Singh (Registered Manager)

Local Authority / Social Services: Kent County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 42 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's • Parkinson's Disease • Stroke

Admission Information: Ages 65+.

Single Rooms: 42

Rooms with ensuite WC: 6

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Television point in own room • Residents Internet Access

Visiting:

The home maintain an open-hours visiting policy, which means relatives and friends are welcome to drop by and see loved ones at any time. Families are always welcome to join relatives for afternoon tea or lunch.

Latest Care Quality Commission* Report on Lulworth House Residential Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Lulworth House Residential Care Centre has a Review Score of 9.4 (9.443)

The Review Score of 9.4 (maximum of 10) for Lulworth House Residential Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 14 Reviews over all time. This Average Rating is also the rating value for Lulworth House Residential Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.491 for Lulworth House Residential Care Centre is calculated as follows: ( (93 Excellents x 5) + (64 Goods x 4) + (9 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 167 Ratings = 4.491

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.952 Points relating to the number of positive Reviews for Lulworth House Residential Care Centre is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.4 positive Reviews (42 registered maximum number of service users ÷ 5). 8 Reviews ÷ 8.4 Target = 0.952

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Lulworth House Residential Care Centre?

  • Extremely LIKELY
    11
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    1
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Lulworth House Residential Care Centre

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    3
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • more

My experience of Lulworth House has always been good and it has even got better over the years. At this time, the management and staff are excellent. I never cease to be impressed by the patience and dedication shown by the carers of the residents, sometimes in very demanding situations as the carers seem to remain, long term, which in itself is a good recommendation.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother deteriorated really quickly and on entering this home, has been really well looked after. The staff all do their very best in any way possible always happy and cheerful. The food etc is very good although mum is refusing to eat very much.
The staff monitor her intake and encourage her to eat by supplying her with her favourite dishes and drinks. All in all, I have no complaints whatsoever.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

All I can say is that it is a lovely, caring care home. I would recommend to anybody - really lovely place.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lulworth House Residential Care Centre. Mum has thrived since being a resident. All her needs are met from personal care, social times, medical issues and general dignity and respect. The care manager is brilliant and outstanding in ever way.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Since taking up residence at Lulworth House Residential Care Centre. My aunt has had excellent care and compassion and understanding from al the staff. The daily activities help to keep her stimulated. We cannot thank the staff enough for the care they give.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Mum settled well. She has made new friends and enjoys many of the activities arranged.
The staff are always helpful, nothing seems too much trouble. Always met with a smile, and always an offer of a drink and biscuit on a visit.
I myself work in partnership with Adult Social Services. In my opinion, Lulworth was definitely the right choice, knowing Mum was safe and well cared for. Importantly, having friends around her and having a bit of fun too.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Not a lot more I can say actually as all the ratings are correct.
Main thing is my wife is happy here.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Since my mother has been at home I have seen an improvement in her well being. She has made friends and the staff are all committed to providing the best services possible. I have no worries with my mother being in the home she is well looked after.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mum stayed at Lulworth House for respite during December.
I visited most days at different times of the day.
The staff were all very nice and helpful. My mum seemed to be happy and enjoyed joining in with all the activities that were going on.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Visited mother, staff seem very happy and helpful and caring when I visit. The lady feeding mum was very patient.

How likely would you be to recommend Lulworth House Residential Care Centre? Neither Unlikely or Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

Mum moved into Lulworth House in March. Although she has only been there 2 months, the staff have helped her settle in well.

How likely would you be to recommend Lulworth House Residential Care Centre? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

I looked at many homes this one had residents who were walking and talking and generally partaking in life, a lot of other homes did not. It is well run and residents and relatives are consulted on a regular basis. It has a happy atmosphere.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My dad has been at Lulworth House in Maidstone Kent coming up for a year and dad is very happy and I am very happy too. The staff work very hard and are busy all the time. Lulworth House is always clean and the food is very nice too, they make you feel very welcome and the moment you arrive. Great bunch.

How likely would you be to recommend Lulworth House Residential Care Centre? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An old building of faded grandeur. All the staff are excellent and do a good job. Bathrooms and bedrooms need updating, better bedspreads and curtains. Fabric very old and faded. Atmosphere in home very relaxed and happy. As it is an E.M.I home, patients can be trying at times. Staff cope very well with this. I could not do this job, so do not wish to criticise the carers.

How likely would you be to recommend Lulworth House Residential Care Centre? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Poor

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

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Awards / Recognitions

July 2017

Rated

Recipient: Lulworth House Residential Care Centre

Date: Wednesday 26 Jul 2017

more details

February 2016

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Lulworth House Residential Care Centre