Madeira Lodge Care Home

Madeira Road, Littlestone-on-Sea, New Romney TN28 8QT
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9.7 41 Reviews
  • Madeira Lodge Care Home, New Romney
Madeira Lodge is a specialist 48-bed care environment in New Romney, Kent, specialising in care for those with dementia and its related conditions.

The two-storey building has rooms that are decorated to a high standard and offers a sensory garden.

Potential clients and their families are actively encouraged to visit and spend some time at the home as part of the assessment process.

Respite services are also offered as a break for family members who care for their loved ones at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1454
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1550

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Madeira Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Parker (Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals welcome
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors to sign in on arrival via electronic device.

Parking

  • Onsite parking, disabled access and electric charging point.

Madeira Lodge Care Home Reviews (41)

9.7

Madeira Lodge Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years.
Over all time Madeira Lodge Care Home has 41 reviews.

Overall Experience
  • 34
  • 4
  • 2
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  • 0
Date Published
  • 41
  • 4
  • 5
  • 15
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Reviewer Connection to Madeira Lodge Care Home
  • 17
  • 4
  • 4
  • 4
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 1-20
Review from June N (Daughter of Resident) published on 28 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Madeira Lodge and has been for nearly a year now. She seems happy, and the staff are absolutely brilliant. I feel a lot happier knowing that my mum is being well looked after and cared for.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to send us your very kind and supportive review. We are so happy that your Mum is happy and settled, and are delighted that you feel our team at Madeira Lodge is brilliant, we think so too - we are very proud of all of our team there and the hard work that they do. With warmest regards, from the Madeira Lodge Belmont Healthcare Team.

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Review from Tracy G (Daughter of Resident) published on 28 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was reluctant to go in a home. However her dementia meant she was no longer safe to be left at home. I wanted to let mum settle in before writing a review so I could give an honest opinion.
Here goes, I haven't seen mum look so lively and well in a long time. At home she was disengaged, staring
into space and not looking after herself. She is now extremely happy and it shows in her face every time we go. She looks 10 years younger.
Staff go above and beyond. They genuinely care about their clients. You can see it is more than just a job. The care and devotion is second to none. I've heard staff singing with them and encouraging activities. Mum hasn't stopped going on about the live singer with his guitar. She has gone from being a loner to really enjoying herself. She loves it there.
Mum is now eating properly, they know she picks fish every time but still give her a choice.
I would recommend this home every time just for the care of the staff alone. Thank you for what you do.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Goodness - what an incredible review to read, thank you so, so much for your kind words. We will share these with our wonderful Manager and here care team at Madeira Lodge, we know they they will be thrilled to read them. We are delighted to hear that you Mum seems to be so much happier in her new home, and to look 10 years younger is a profound difference. Again thank you so much for sharing your incredibly supportive words, we can't tell you how much this means to us all - with warm regards from the team at Wombwell Hall and the Belmont Healthcare Services team.

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Review from L W (Friend of Resident) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
On arriving for the first time, I thought the home itself was very pleasant, nicely furnished, and had a very homely feel to it.
Although all the carers were very friendly, I observed how the carers interacted with the service users. Well, there was no interaction at all! They stood almost on guard,
chatting to each other, there was no trying to interact at all with residents. Only did a service user stand up, that they would approach to be told to sit down. No magazines, books + just sitting, staring into space or falling asleep through boredom.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Hello and thank you for taking the time to send in your postal review. We are pleased to hear that you felt that Madeira Lodge is pleasant, clean, homely and a nicely furnished home. We're also pleased to hear that you felt our care team were friendly. We are however sorry to hear that you felt there was little interaction with our residents, and whilst we have have very regular planned interactive wellness and activity sessions which our residents are welcome to join in with, not all residents like to take part every time these take place. We would welcome you back for another visit and would hope that next visit will be more appealing for you. We will of course pass on your kind an supportive feedback, as well as your mention of interaction levels to our Management Team at the home. Thank you again, we assure you and all families, friends of residents of the home of our best intentions at all times - Belmont Healthcare Services.

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Review from J O (Daughter of Resident) published on 22 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident for nearly 4 years now. The care / support she receives is brilliant, if she needs anything all she has to do is ask. Always treated with dignity and respect by ALL staff, they are one big happy family, nothing is too much trouble for mum or me as a visitor! All rooms are always
cleaned everyday to an excellent standard. Mum enjoys the food which they can choose from a menu, snacks/drinks are offered during every morning and afternoon if wanted. Carers will engage with activities if needed or required. Residents can watch TV in any of the 2 lounges. The home has regular singers in every month throughout the year. They hold summer events in the sunny garden/lounges for special days e.g. mothers day/fathers day/ easter etc on-site hairdresser available. Residents that are able to go on trips to the beach/ NR train etc. Mums feels happy/ safe/ settled at Madeira Lodge
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Well, what a wonderful and glowing FIVE star review to receive. Thank you so much for sharing your kind, thoughtful and positive words about our wonderful Madeira Lodge as well as our brilliant care team. We will pass on your kind words to the Manager and her team, we know they will be delighted to receive them, thank you so much again, your review means so much to us. With warmest wishes, from the Belmont Healthcare Team.

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Review from Pauline L (Sister of Resident) published on 9 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased that I found my sister Madeira Lodge. She is always smiling and very happy. The staff are wonderful with her. They are very friendly, helpful and efficient. The Home is kept very clean and run efficiently. I do not have any complaints about her being in there at all.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Hello and thank you for taking the time to share your very kind and positive words about our wonderful Madeira Lodge Care Home. We are very glad that your sister is always smiling and very happy, we'll ensure your review is passed on to our care team, whom we know will be delighted to read it, again thank you so much.

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Review from Beverley P (Daughter of Resident) published on 31 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been in Madeira Lodge since February this year, he was not keen to go into care, my brother and I needn't have worried, the staff there are friendly and caring. Dad loves them to bits and they love him.
Even if he's had the slightest tumble they let us know.
He is always clean and tidy,
well groomed and as smart as possible for someone that spills his dinner down himself (bless him).
He is always having a laugh and joking with the staff.
He is always very well-fed.
His room is always clean and tidy with fresh clothes hanging in his wardrobe.
Thank you, Madeira Lodge.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for this wonderful five-star review! We're so pleased that your dear Dad and family are happy with the care being provided and that he is settled. So nice to hear that he is always laughing and joking and that our wonderful team are friendly, caring and making him feel comfortable. Thanks again for taking the time to leave such positive feedback. We can't wait to share this with our Team. Best Wishes from all at Belmont Healthcare.

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Review from Alison B (Sister of Resident) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all friendly and helpful, and the residents who have different levels of need appear to be well cared for and well supported. The management has made magnificent efforts to make the home welcoming and 'user friendly'. I could not be more pleased with Madeira Lodge.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! Thank you so much for your wonderful five-star review! It is always so nice to hear words like 'friendly', 'helpful', 'well cared for' and 'well supported'. We are so proud of our team, for enriching the lives of our residents. This has made our day! Thanks again, from all at Belmont Healthcare.

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Review from C J (Ex Family Member) published on 4 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My ex-husband was admitted to Maderia Lodge after a very traumatic experience in a hospital and a care home a long way from home. I was unable to visit regularly and he became very distressed which they were unable to manage. He was labelled aggressive but the managers saw that to the man he was. Since
the day he was admitted, he liked it and settled well with the help of the staff and their care and is happy and content.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We truly appreciate your kind words and five-star rating. This warms our hearts and we greatly appreciate you taking the time to do so. We're so pleased that your ex-husband is now settled, happy and content. We're so proud of our team and can't wait to share this with them. Thank You, from all at Belmont Healthcare.

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Review from Deb M (Wife of Resident) published on 25 June 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
Our experience of the home continues to be mixed and, whilst in recent weeks, the level of care has improved, we have previously been left upset and frustrated by the overall treatment and well-being of my husband.
He wears nappies and on our daily visits, we found them heavily soiled. This was clearly
distressing and uncomfortable for him, and due to this, we found our visits became less about spending time together and more about cleaning up and settling him down.
His bedroom was left unclean and on several occasions, excrement was found everywhere, as he had been left unsupervised. This isn’t acceptable. We are pleased to see that, since bringing this to the staff’s attention, conditions have improved and we greatly hope this continues.
His meal plan has not been followed, which has often left him with an upset stomach. Fish/seafood should never be considered a food option for him. He does not have the capability to make his own decisions with this and cannot eat without support.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you, we very much appreciate your feedback. We take care to ensure responses are dealt with as conclusively as possible and in good time. We are looking closely into the items discussed during our telephone call with you following your review. During that call, it was good to hear that in recent weeks, you feel that your Husband's care has significantly improved, we will ensure this continues. Thank you again for your honesty and for placing your trust in us, from our Customer Relations Team at Belmont Healthcare.

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Review from R C (Daughter of Resident) published on 13 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been at this home for 3 years.
The care at this home is exemplary. Our mum has been poorly for weeks and unable to get out of bed, the care and love of all the staff is faultless. She hasn't eaten for a while, they will get her what she fancies and the encouragement by staff is second
to none.
Pleased to say we have got over the last few weeks, all because of the devotion of these wonderful staff.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for sharing your lovely review. We appreciate you taking the time to do so. Sorry to hear your dear Mum has been unwell but pleased to hear she is on the mend and our lovely team have helped her to get there. Look forward to seeing you again soon. Take Care, from all at Belmont Healthcare.

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Review from Kim M (Daughter of Resident) assisted by family/friend published on 28 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has only been here for five days, she came from another home. This home is wonderful, the staff are kind, friendly, helpful and there are plenty of them. So far it's been a good experience.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to send us your feedback, which is appreciated very much. We're so pleased that you're happy with the care being provided and - we will ensure that your kind words are passed onto our care team, they are always grateful to receive such feedback. With warm wishes, from all at Belmont Healthcare.

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Review from Matthew W (Son of Resident) published on 31 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
As from my last review, Madeira Lodge continues to go above and beyond.
The staff are superb in what they do, more importantly, my mum is very settled and content.
If I ask for anything they are always very obliging and will do their utmost to accommodate whatever needs we may ask for.
Again I
cannot stress how happy I am with Mum being there.
Keep up the great work your staff are doing!
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! We are ecstatic! Once again, thank you so much for taking the time to share your positive, kind words with us and the community. Your continued support and trust means a great deal to us. It is so heartwarming to hear that our team 'go above and beyond and are 'superb'. We cannot wait to share this with our Team, this will certainly lift their spirits. Best wishes from all at Belmont Healthcare.

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Review from P M (Wife of Resident) published on 7 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very friendly and the residents are well cared for. The rooms are clean. The surroundings are bright, decorated with pictures and things the residents have made. They sometimes have entertainers.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for sharing this wonderful review with us and the community! It is always so nice to hear words like friendly and well cared for to describe our staff. Thank you also for your positive comments regarding our Home. It is our pleasure caring for your Wife here. Best Wishes from all at Belmont Healthcare.

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Review from Jane E (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visited my Mum several times over a few days during a recent visit to Kent. Mum was enjoying the activities provided and the care she was receiving from all the staff was excellent, who were all treating her with kindness, dignity and respect.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Wow! Thank you so much for leaving us a five star review! We're overjoyed with your kind words. We're so happy that we've exceeded your expectations and that your dear Mum is receiving excellent care with kindness, dignity and respect, as she always should be. We will be sharing this with our wonderful team. Best Wishes, from all Belmont Healthcare.

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Review from Linda F (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely visit, staff and management have worked so hard to make this visit so special, many, many thanks.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for taking the time out to leave us a wonderful, five-star review! It makes us incredibly happy to know that you had a lovely visit that was also special, you're welcome anytime. We will ensure to pass this on to our team. Best wishes from all at Belmont Healthcare.

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Review from Chris H (Son-in-law of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother in law became a resident at Madeira Lodge in June 2023. The kindness and care shown to her is outstanding and the understanding of her dementia is high. The home is bright and residents are free to wander throughout the home. Activities are undertaken with the residents daily and families
are encouraged to visit and participate in these and made to feel welcome. Staff support both the resident and families in this challenging time
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We appreciate you taking the time to leave us an excellent review. We're delighted to know that we have exceeded your expectations and that you feel at ease knowing your dear Mother-in-law is in safe, kind hands. We're always here to support you all and you're welcome anytime. Thank you so much, from all at Belmont Healthcare.

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Review from T K (Friend of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent Hawaii themed BBQ party. Such a lot of work undertaken in all areas - welcomed with a garland of flowers, lovely food and drink, all combined to make a thoroughly enjoyable afternoon where residents and visitors felt relaxed. Thank you.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to share your kind words and compliments with us and the community. We'll make sure these are shared with the care team at Madeira Lodge! We're delighted that you enjoyed the day. You're very welcome to join us again, best wishes from the Belmont Healthcare Team.

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Review from M E (Daughter-in-law of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The BBQ was pleasant, was nice to see everyone enjoying the day. The staff were helpful and understanding.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We are incredibly grateful that you took the time out to leave us a wonderful review. It's so warming to receive kind words and we will ensure to pass this onto our lovely Team at Madeira. We hope to see you again soon. Take Care, from all at Belmont Healthcare.

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Review from Rachel H (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home, a caring environment that clearly understands the needs of dementia patients. The family are encouraged to participate in activities. Thank you for all care.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We're delighted with your wonderful review! Thank you so much for sharing this with us and the community. We're extremely happy that you feel this way. You're very welcome to join us again, best wishes from all at Belmont Healthcare.

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Review from R L (Daughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very nice day, very enjoyable. The staff were all really helpful and lovely. Very happy place, excellent food.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for letting us and the community know about your fantastic experience with us! We appreciate you taking the time out of your day and we'll share this glowing review with our team, we do hope to see you again soon. Best Wishes from all at Belmont Healthcare.

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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Madeira Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Madeira Lodge Care Home is calculated as follows: ( (141 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 171 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madeira Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Kelly

Kelly Parker

Job Title: Care Home Manager Joined: 2024

Kelly began her career as a carer & has worked hard to progress her knowledge and experience over 20+ years.


She wholeheartedly believed this was her path because she has always been a people person and was determined to give back to the community.


She has an abundance of knowledge in a variety of care environments, including Learning Disabilities, Mental Health as well as Dementia.


Managing Care Homes for over 8 years, her determination as a Registered Manager has resulted in exceptional outcomes, i.e. achieving levels of ‘Outstanding’ with CQC.


Kelly is very excited to be joining the Belmont Healthcare team and is very much looking forward to delivering the best person-centred care for every individual at Madeira Lodge.


Kelly says “Being a Registered Care Home allows me to make a positive impact on a daily basis, which is something that drives and fulfils me greatly. It’s amazing to know that I can make a difference in creating a warm and nurturing environment where everyone feels valued, respected, safe and cared for.


Care is such a fantastic industry to work within and you meet some amazing people along the way”.

Frequently Asked Questions about Madeira Lodge Care Home

What types of Care is Madeira Lodge Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Madeira Lodge Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Madeira Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Madeira Lodge Care Home to the centre of New Romney?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

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