
safe, secure, well cared for, loved and well fedScott N(Son of Resident/Service User)



safe, secure, well cared for, loved and well fedScott N(Son of Resident/Service User)



Madeira Lodge is a specialist 48-bed care environment in New Romney, Kent, specialising in care for those with dementia and its related conditions.
The two-storey building has rooms that are decorated to a high standard and offers a sensory garden.
Potential clients and their families are actively encouraged to visit and spend some time at the home as part of the assessment process.
Respite services are also offered as a break for family members who care for their loved ones at home.
Care Provided by Madeira Lodge Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 48 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.
The price(s) shown are provided by the care home. Contact Madeira Lodge Care Home for full pricing details and T&Cs.
Contact Madeira Lodge Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Belmont Healthcare
- Private Owned
Person in charge
- Gina Stevenson-Ball(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (48)
- Single Rooms with ensuite Wet Room (22)
Visiting
- Visitors to sign in on arrival via electronic device.
Parking
- Onsite parking, disabled access and electric charging point.
Madeira Lodge Care Home Reviews (45)
Madeira Lodge Care Home has a Review Score of 9.0 (8.983) out of 10, based on 10 reviews in the last 2 years.
Over all time Madeira Lodge Care Home has 45 reviews.
An excellent Hawaii themed BBQ party. Such a lot of work undertaken in all areas - welcomed with a garland of flowers, lovely food and drink, all combined to make a thoroughly enjoyable afternoon where residents and visitors felt relaxed. Thank you.
Thank you so much for taking the time to share your kind words and compliments with us and the community. We'll make sure these are shared with the care team at Madeira Lodge! We're delighted that you enjoyed the day. You're very welcome to join us again, best wishes from the Belmont Healthcare Team.
The BBQ was pleasant, was nice to see everyone enjoying the day. The staff were helpful and understanding.
We are incredibly grateful that you took the time out to leave us a wonderful review. It's so warming to receive kind words and we will ensure to pass this onto our lovely Team at Madeira. We hope to see you again soon. Take Care, from all at Belmont Healthcare.
Lovely home, a caring environment that clearly understands the needs of dementia patients. The family are encouraged to participate in activities. Thank you for all care.
We're delighted with your wonderful review! Thank you so much for sharing this with us and the community. We're extremely happy that you feel this way. You're very welcome to join us again, best wishes from all at Belmont Healthcare.
Very nice day, very enjoyable. The staff were all really helpful and lovely. Very happy place, excellent food.
Thank you so much for letting us and the community know about your fantastic experience with us! We appreciate you taking the time out of your day and we'll share this glowing review with our team, we do hope to see you again soon. Best Wishes from all at Belmont Healthcare.
This is such a beautiful home, feel very happy and confident my Nan gets the best love and care here. The staff are friendly and helpful.
This is wonderful to hear. Thank you so much for sharing your kind words with us and the community. We are very pleased that you feel confident and happy with the care that your dear Nan receives, it's our absolute pleasure. Always here to support you and your family. Best Wishes from the Belmont Healthcare Team.
We have never experienced dementia before and after having an awful experience whilst he was in hospital I was very anxious about placing him in any way that could cater for his needs. I received the list of possible homes and Madeira Lodge was on there, like I said the reviews showed the home in not a good light but I decided to give it a call as I was torn about where to send him, this is where everything changed.
Firstly I spoke with the home's manager who was so welcoming and gave me that spark I needed to come and view the home she was polite and very professional and above all else told me not to worry, and what the home could offer so I made the appointment.
I met on arrival, this home was what he needed staff and facilities were fantastic they really know what caring for someone is.
Best wishes from all at Belmont Healthcare.
She had a very happy time, surrounded by very friendly, caring and professional staff.
Now her sister, my aunt, is a resident, and I wanted the same level of care and love for her. I had no hesitation in placing her at Madeira Lodge despite my journey of 2 hours each way to see her.
She is happy, safe and well cared for - that is all you want for your loved ones.
We're really grateful and appreciate you taking the time out to share your review with us and the community. It's so nice to hear that you had no hesitation when finding a care home for your dear Aunt; this says it all really. We pride ourselves on the care that we provide, and your feedback has...
He had been in a few other care homes previously but they were unable to look after him due to his behaviour. As soon as he arrived at Maderia Lodge we knew it was the place he would spend his final years - safe, secure, well cared for, loved and well fed.
We are very sorry for the sad loss of your father. We thank you for your lovely comments about our home and that your father spent 2 and a half years with us, it was our privilege to care for him. We shall of course be passing on your comments to our team.
I picked my mum up for a belated Christmas lunch which she thoroughly enjoyed. The young staff member which greeted me was so kind. Her helpfulness and gentleness of getting my mum in the car and same again when I returned. She was so gentle with her which made my mum smile. I can honestly say my mum's settled and happy which makes me happy and smile too.
We are so pleased that your mum has settled into her new home. Thank you for the wonderful comments about our staff, we pride ourselves on the care that is provided in Madeira Lodge. Your comments will of course be shared with our outstanding team.
My husband, who died recently, was in his 16th year of Alzhiemers. He was a patient in Madeira Lodge for 2 ad a half years and during this time I can only speak in glowing terms of the loving care, compassion and empathy he received from Matron and her well trained staff. He was also nursed most efficiently during two bouts of COVID, hip operation recovery and two illnesses. Latterly he no longer knew me or my family but responded happily to Matron and staff. During the two days of his final illness, Matron ensured he was made comfortable, received dignity and, by obtaining appropriate medical assistance, he died peacefully.
We are very sorry for your sad loss. Thank you for the lovely words about our amazing team at Madeira Lodge and the care that they offer. We shall of course pass your comments on to them.
Mum has been at Maderia Lodge since June 2021. She has been well cared for from the start. Staff are very patient and caring. Due to COVID restrictions, I have not seen her room yet and only recently have been in the lounges, lovely rooms. I am impressed by the activities in which Mum participates. The atmosphere is relaxed and happy. Mum enjoys her food here.
Thank you so much for the review, it means a great deal to the team and those involved with th home - we are glad we have been able to support you.
My mum arrived at Madeira Lodge Care Home following being given notice by a nursing home who were no longer able to look after her properly and were struggling to meet her basic needs and those of her dementia following a horrific fall. When she first arrived she was continually shouting for help, was very frightened and anxious almost to the point of being unrecognisable as my mum. She has been at Madeira Lodge Care Home now for five weeks. In this time they have not only addressed all of her basic needs but she has been seen by a district nurse on numerous occasions who has provided essential health care, the mental health team and her GP and she has been transported to the hospital by Madeira Lodge for fracture clinic appointments with a familiar carer. The team of staff have positively identified strategies to support her dementia alongside caring, loving and supporting her to the highest level, making her feel safe, secure and one of their extended family. Thank you for giving us back our mum.
We shall of course share your feedback with our team.
Dad was adamant he didn't want to go to Madeira Lodge saying he won't know anyone ... he went and had such a lovely relaxing time he didn't want to come home ... he really enjoyed the experience as he hadn't been before.
Thank you so much for taking the time to post this lovely review, it means such a lot to the care teams to hear your kind words - we are so happy your Dad felt this way.
The staff are amazing and will accommodate anything you ask within reason. I don't live in the area and would have loved my husband closer but as he had been moved twice already I really wanted to keep him somewhere he was settled and he's very happy here.
Thank you so much for taking the time to post this lovely review, it means such a lot to the care teams to hear your kind words.
My dad has been here for a few months now. It is lovely to see the positive changes in him now he is getting the care that he needs. The relief to the family knowing he is being looked after and is very happy is perfect. The staff are always friendly and helpful so pleased that he is here and happy
Thank you so much for the feedback its so important for our teams to hear these lovely comments.
My mother has dementia and Alzheimers and has been with Madeira Lodge Care Home for nearly a year now. The staff are always friendly and offer amazing service. They are always friendly, attentive and professional, and nothing is too much trouble for them. Mum is very happy there and has settled in very well. The staff are always doing things to engage with the residents with all sorts of activities. The home is kept to a very high standard, and they are at present adding new rooms. I can't praise the staff enough for what they do here. Well done and thank you.
Thank you so much for the review, it means a great deal to the care teams to read the kind reviews.
This is a professionally run service with reliable and long-serving staff. The care is personal and friendly while giving relatives of residents a sense of confidence and security. I have always been impressed by the carer's understanding and willingness to individualise the care given to residents, especially during such difficult times as experienced this year. It is so difficult to leave a loved one when they live with dementia, but knowing they are as happy as they can be and safely looked after takes a lot of the worry away. A really genuine big thank you to the experienced managers and their knowledgeable staff.
Thank you so much for the review it's great for the care team at Madiera Lodge to read your kind words, especially at this time.
My dad's diagnosis of Vascular Dementia and Alziehmers meant we could no longer meet his needs and keep him free from harm. We originally booked him into Maderia Lodge for respite care but it soon became apparent he needed the specialist care the home provided 24 hours a day. Not only do the kind and caring staff look after Dad, but they also take into consideration the well-being of family members (who have been fantastic support when times have been challenging for us). All the staff at the home are very welcoming and it has a very homely friendly atmosphere. Dad has been at the home for 14 months and the family cannot praise the staff enough for providing a high standard of care to everyone, there are no words to describe our gratitude to the staff for the love and care they give to dad, keeping him safe, warm and well-fed.
Thank you so much for this review, it's so great to hear for our care teams and how they support your family members.
The staff at Madeira Lodge are absolutely amazing, I cannot fault any of them. They kept us informed of every step of her journey. They made sure my mother was as comfortable as she could be. The night staff that were on duty at the time of my mother's passing were so kind and compassionate. They are a real credit to the management, they have been trained well. I personally could not do their job.
We spent two nights at Madeira Lodge. The manager and deputy manager could not have been more accommodating, allowing family members who had travelled a long way to take showers and a place to sleep.
The cook kept us supplied with some amazing food and drinks, that you would find in a 5* restaurant, so appreciated. It was so lovely to hear lots of staff visiting mum before she passed, retelling stories of what she had been up to. Thank you.
Thanks so much for the kind review, we are glad the experience was good and will pass on these comments to the Madeira Lodge Team.
I cannot recommend this home enough. Please do not hesitate to place a loved one here. If you want them to be looked after and treated like family, then here is where they need to go.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2024Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveRequires improvement
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Madeira Lodge Care Home.
There are no upcoming events for Madeira Lodge Care Home.
Awards / Recognitions (6)
- 26 Sep 2022Recipient: Belmont Healthcare
- 26 Sep 2022Recipient: Belmont Healthcare
- 01 Oct 2021Recipient: Belmont Healthcare
Accreditations
There are no accreditations posted yet for Madeira Lodge Care Home.
Meet the Team (1)

Kelly began her career as a carer & has worked hard to progress her knowledge and experience over 20+ years.
She wholeheartedly believed this was her path because she has always been a people person and was determined to give back to the community.
She has an abundance of knowledge in a variety of care environments, including Learning Disabilities, Mental Health as well as Dementia.
Managing Care Homes for over 8 years, her determination as a Registered Manager has resulted in exceptional outcomes, i.e. achieving levels of ‘Outstanding’ with CQC.
Kelly is very excited to be joining the Belmont Healthcare team and is very much looking forward to delivering the best person-centred care for every individual at Madeira Lodge.
Kelly says “Being a Registered Care Home allows me to make a positive impact on a daily basis, which is something that drives and fulfils me greatly. It’s amazing to know that I can make a difference in creating a warm and nurturing environment where everyone feels valued, respected, safe and cared for.
Care is such a fantastic industry to work within and you meet some amazing people along the way”.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Madeira Lodge Care Home to verify any information. View our terms and conditions. Madeira Lodge Care Home has an Enhanced Service -more info.