Madeira Lodge Care Home

Madeira Road, Littlestone-on-Sea, New Romney TN28 8QT
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9.7 41 Reviews
  • Madeira Lodge Care Home, New Romney
Madeira Lodge is a specialist 48-bed care environment in New Romney, Kent, specialising in care for those with dementia and its related conditions.

The two-storey building has rooms that are decorated to a high standard and offers a sensory garden.

Potential clients and their families are actively encouraged to visit and spend some time at the home as part of the assessment process.

Respite services are also offered as a break for family members who care for their loved ones at home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 48 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1250 – £1450
  • Self-Funded Residential Dementia Care: £1350 – £1400
  • RESPITE Self-Funded Residential Care: £1200 – £1454
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1550

Pricing is provided as a guide only, please speak directly with the home for details regarding an assessment, following which, accurate price information and finer detail can be provided.

These prices are only a guideline, please contact Madeira Lodge Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Kelly Parker (Manager)

Local Authority / Social Services

Admission Criteria

  • All referrals welcome
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (48)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (22)

Visiting

  • Visitors to sign in on arrival via electronic device.

Parking

  • Onsite parking, disabled access and electric charging point.

Madeira Lodge Care Home Reviews (41)

9.7

Madeira Lodge Care Home has a Review Score of 9.7 (9.661) out of 10, based on 15 reviews in the last 2 years.
Over all time Madeira Lodge Care Home has 41 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Madeira Lodge Care Home
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Total of 41, showing 21-40
Review from Annabelle L (Granddaughter of Resident) published on 29 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is such a beautiful home, feel very happy and confident my Nan gets the best love and care here. The staff are friendly and helpful.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

This is wonderful to hear. Thank you so much for sharing your kind words with us and the community. We are very pleased that you feel confident and happy with the care that your dear Nan receives, it's our absolute pleasure. Always here to support you and your family. Best Wishes from the Belmont Healthcare Team.

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Review from Helen B (Relative of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hello, let me start by saying please do not believe all you read, after reading the reviews of Madeira Lodge I was very apprehensive about placing my stepdad into this home.
We have never experienced dementia before and after having an awful experience whilst he was in hospital I was very anxious about
placing him in any way that could cater for his needs. I received the list of possible homes and Madeira Lodge was on there, like I said the reviews showed the home in not a good light but I decided to give it a call as I was torn about where to send him, this is where everything changed.
Firstly I spoke with the home's manager who was so welcoming and gave me that spark I needed to come and view the home she was polite and very professional and above all else told me not to worry, and what the home could offer so I made the appointment.
I met on arrival, this home was what he needed staff and facilities were fantastic they really know what caring for someone is.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

Thank you so much for your kind words and for sharing this with the community. We are so pleased that you and your dear stepdad are happy with the service we provide. We will ensure to pass this wonderful five star review onto our lovely team, I'm sure they'll be delighted.
Best wishes from all at Belmont Healthcare.

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Review from Lynda V (Niece of Resident) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother, who had been a resident of Madeira Lodge for almost ten years, sadly passed in 2021.
She had a very happy time, surrounded by very friendly, caring and professional staff.
Now her sister, my aunt, is a resident, and I wanted the same level of care and love for her. I had no hesitation in
placing her at Madeira Lodge despite my journey of 2 hours each way to see her.
She is happy, safe and well cared for - that is all you want for your loved ones.
Reply from Lisa Cox, Administrator and Customer Relations Support at Madeira Lodge Care Home

We're really grateful and appreciate you taking the time out to share your review with us and the community. It's so nice to hear that you had no hesitation when finding a care home for your dear Aunt; this says it all really. We pride ourselves on the care that we provide, and your feedback has demonstrated that we do. We will share your feedback with our lovely team. Best Wishes from The Belmont Healthcare Team.

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Review from Scott N (Son of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My father has been in Madeira Lodge for 2 and a half years but sadly passed away on the 16th February 2022.
He had been in a few other care homes previously but they were unable to look after him due to his behaviour. As soon as he arrived at Maderia Lodge we knew it was the place he would spend his
final years - safe, secure, well cared for, loved and well fed.
Reply from Clare Swan, Operations Director at Madeira Lodge Care Home

We are very sorry for the sad loss of your father. We thank you for your lovely comments about our home and that your father spent 2 and a half years with us, it was our privilege to care for him. We shall of course be passing on your comments to our team.

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Review from T H (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I picked my mum up for a belated Christmas lunch which she thoroughly enjoyed. The young staff member which greeted me was so kind. Her helpfulness and gentleness of getting my mum in the car and same again when I returned. She was so gentle with her which made my mum smile. I can honestly say my mum's
settled and happy which makes me happy and smile too.
Reply from Clare Swan, Operations Director at Madeira Lodge Care Home

We are so pleased that your mum has settled into her new home. Thank you for the wonderful comments about our staff, we pride ourselves on the care that is provided in Madeira Lodge. Your comments will of course be shared with our outstanding team.

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Review from M N (Wife of Resident) published on 18 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband, who died recently, was in his 16th year of Alzhiemers. He was a patient in Madeira Lodge for 2 ad a half years and during this time I can only speak in glowing terms of the loving care, compassion and empathy he received from Matron and her well trained staff. He was also nursed most efficiently
during two bouts of COVID, hip operation recovery and two illnesses. Latterly he no longer knew me or my family but responded happily to Matron and staff. During the two days of his final illness, Matron ensured he was made comfortable, received dignity and, by obtaining appropriate medical assistance, he died peacefully.
Reply from Clare Swan, Operations Director at Madeira Lodge Care Home

We are very sorry for your sad loss. Thank you for the lovely words about our amazing team at Madeira Lodge and the care that they offer. We shall of course pass your comments on to them.

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Review from Jane L (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Maderia Lodge since June 2021. She has been well cared for from the start. Staff are very patient and caring. Due to COVID restrictions, I have not seen her room yet and only recently have been in the lounges, lovely rooms. I am impressed by the activities in which Mum participates.
The atmosphere is relaxed and happy. Mum enjoys her food here.
Reply from Adam Hutchison, M D at Madeira Lodge Care Home

Thank you so much for the review, it means a great deal to the team and those involved with th home - we are glad we have been able to support you.

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Review from John W (Son of Resident) published on 4 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum arrived at Madeira Lodge Care Home following being given notice by a nursing home who were no longer able to look after her properly and were struggling to meet her basic needs and those of her dementia following a horrific fall. When she first arrived she was continually shouting for help, was
very frightened and anxious almost to the point of being unrecognisable as my mum. She has been at Madeira Lodge Care Home now for five weeks. In this time they have not only addressed all of her basic needs but she has been seen by a district nurse on numerous occasions who has provided essential health care, the mental health team and her GP and she has been transported to the hospital by Madeira Lodge for fracture clinic appointments with a familiar carer. The team of staff have positively identified strategies to support her dementia alongside caring, loving and supporting her to the highest level, making her feel safe, secure and one of their extended family. Thank you for giving us back our mum.
Reply from Clare Swan, Operations Director at Madeira Lodge Care Home

Thank you for your wonderful review of our outstanding team and all that they do in Madeira Lodge. We are so pleased that your mum has made such good progress and is feeling safe and secure in her new home.
We shall of course share your feedback with our team.

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Review from Michele M (Daughter of Resident) published on 8 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was adamant he didn't want to go to Madeira Lodge saying he won't know anyone ... he went and had such a lovely relaxing time he didn't want to come home ... he really enjoyed the experience as he hadn't been before.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to post this lovely review, it means such a lot to the care teams to hear your kind words - we are so happy your Dad felt this way.

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Review from Christine W (Wife of Resident) published on 7 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing and will accommodate anything you ask within reason. I don't live in the area and would have loved my husband closer but as he had been moved twice already I really wanted to keep him somewhere he was settled and he's very happy here.
Reply from Andrea Vinten, Head of Communications at Madeira Lodge Care Home

Thank you so much for taking the time to post this lovely review, it means such a lot to the care teams to hear your kind words.

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Review from Gill H (Daughter of Resident) published on 30 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been here for a few months now. It is lovely to see the positive changes in him now he is getting the care that he needs. The relief to the family knowing he is being looked after and is very happy is perfect. The staff are always friendly and helpful so pleased that he is here and happy
Reply from Adam Hutchison, MD at Madeira Lodge Care Home

Thank you so much for the feedback its so important for our teams to hear these lovely comments.

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Review from Chris C (Son of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and Alzheimers and has been with Madeira Lodge Care Home for nearly a year now. The staff are always friendly and offer amazing service. They are always friendly, attentive and professional, and nothing is too much trouble for them. Mum is very happy there and has settled in very
well. The staff are always doing things to engage with the residents with all sorts of activities. The home is kept to a very high standard, and they are at present adding new rooms. I can't praise the staff enough for what they do here. Well done and thank you.
Reply from Adam Hutchison, M D at Madeira Lodge Care Home

Thank you so much for the review, it means a great deal to the care teams to read the kind reviews.

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Review from Maureen C (Daughter of Resident) published on 13 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
This is a professionally run service with reliable and long-serving staff. The care is personal and friendly while giving relatives of residents a sense of confidence and security. I have always been impressed by the carer's understanding and willingness to individualise the care given to residents,
especially during such difficult times as experienced this year. It is so difficult to leave a loved one when they live with dementia, but knowing they are as happy as they can be and safely looked after takes a lot of the worry away. A really genuine big thank you to the experienced managers and their knowledgeable staff.
Reply from Adam Hutchison, M D at Madeira Lodge Care Home

Thank you so much for the review it's great for the care team at Madiera Lodge to read your kind words, especially at this time.

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Review from Carol A (Daughter of Resident) published on 6 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad's diagnosis of Vascular Dementia and Alziehmers meant we could no longer meet his needs and keep him free from harm. We originally booked him into Maderia Lodge for respite care but it soon became apparent he needed the specialist care the home provided 24 hours a day. Not only do the kind and
caring staff look after Dad, but they also take into consideration the well-being of family members (who have been fantastic support when times have been challenging for us). All the staff at the home are very welcoming and it has a very homely friendly atmosphere. Dad has been at the home for 14 months and the family cannot praise the staff enough for providing a high standard of care to everyone, there are no words to describe our gratitude to the staff for the love and care they give to dad, keeping him safe, warm and well-fed.
Reply from Adam Hutchison, MD at Madeira Lodge Care Home

Thank you so much for this review, it's so great to hear for our care teams and how they support your family members.

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Review from Caron H (Daughter of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother passed away 3.7.19 - the whole family are devastated. Although we knew this is what my mother wanted, it was still very hard to come to terms with.
The staff at Madeira Lodge are absolutely amazing, I cannot fault any of them. They kept us informed of every step of her journey. They made
sure my mother was as comfortable as she could be. The night staff that were on duty at the time of my mother's passing were so kind and compassionate. They are a real credit to the management, they have been trained well. I personally could not do their job.
We spent two nights at Madeira Lodge. The manager and deputy manager could not have been more accommodating, allowing family members who had travelled a long way to take showers and a place to sleep.
The cook kept us supplied with some amazing food and drinks, that you would find in a 5* restaurant, so appreciated. It was so lovely to hear lots of staff visiting mum before she passed, retelling stories of what she had been up to. Thank you.
Reply from Adam Belmont, M D at Madeira Lodge Care Home

Thanks so much for the kind review, we are glad the experience was good and will pass on these comments to the Madeira Lodge Team.

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Review from Sam B (Granddaughter of Resident) published on 4 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Today my Nan passed away here at Madeira Lodge. Whilst my family and I were here we were all made to feel like we were at home, make a cup of tea, or some toast, have a shower, the home was ours. I stayed Monday night and throughout my time, not only was I well informed, but I also didn't feel that
I had to chase up the home for anything (medication/nan being turned etc). The Manager was amazing. 100% supporting all of us. Another carer there went above and beyond and even sat with my Nan and we all left giving my Nan an opportunity to slip away from us all (which she didn't take....). Another carer too goes above and beyond, but as do all the staff. They treat my Nan like their own family and many even came in on their days off to say goodbye and tell us lots of stories about Nan.
I cannot recommend this home enough. Please do not hesitate to place a loved one here. If you want them to be looked after and treated like family, then here is where they need to go.
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Review from Maria H (Granddaughter of Resident) published on 17 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home, with kind staff who are friendly with every resident and provide top quality care. They treat every resident as they would their own loved one.
Dementia patients can be quite temperamental, however, the staff know how to deal with residents in these situations in a professional and
caring manner.
From past experiences of my nan being in previous other homes, I can say that this one has been the best!
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Review from John H (Husband of Resident) published on 28 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was looked after with compassion and with great dignity. She had no complaint about the home whatsoever and was contented and calm. The staff seemed to know each resident as an individual and were always at hand when help was needed. They were cheerful, friendly and extremely supportive and
had a genuine care for the people in the home. Indeed, three of the senior staff attended my wife's memorial service which meant a great deal to our family. We are forever grateful to all the staff of Madeira Lodge.
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Review from Charlie K (Husband of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Maderia Lodge is just 1st class. My wife receives very good attention and staff attend to her needs with love, care and concern, and comfort where needed.
Visits to the hospitals and doctors are traumatic for dementia residents when this has been necessary a member of staff goes with
her giving reassurance. Both manager and staff give me and the family confidence she is in a very caring home and it helps us come to terms with the illness. Thank you Maderia Lodge.
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Review from Sara F (Daughter-in-law of Resident) published on 17 September 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother in law is well cared for and happy at Madeira Lodge. The staff are always courteous and respectful.
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Current Review Score: 9.7 (9.661)

Overview of Review Score

The Review Score of 9.7 (9.661) out of 10 for Madeira Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.661 for Madeira Lodge Care Home is calculated as follows: ( (141 Excellents x 5) + (12 Goods x 4) + (11 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 171 Ratings = 4.661
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Madeira Lodge Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Aug 2024

Overall Requires improvement

  • Caring Requires improvement
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (1)

Kelly

Kelly Parker

Job Title: Care Home Manager Joined: 2024

Kelly began her career as a carer & has worked hard to progress her knowledge and experience over 20+ years.


She wholeheartedly believed this was her path because she has always been a people person and was determined to give back to the community.


She has an abundance of knowledge in a variety of care environments, including Learning Disabilities, Mental Health as well as Dementia.


Managing Care Homes for over 8 years, her determination as a Registered Manager has resulted in exceptional outcomes, i.e. achieving levels of ‘Outstanding’ with CQC.


Kelly is very excited to be joining the Belmont Healthcare team and is very much looking forward to delivering the best person-centred care for every individual at Madeira Lodge.


Kelly says “Being a Registered Care Home allows me to make a positive impact on a daily basis, which is something that drives and fulfils me greatly. It’s amazing to know that I can make a difference in creating a warm and nurturing environment where everyone feels valued, respected, safe and cared for.


Care is such a fantastic industry to work within and you meet some amazing people along the way”.

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